Bluesky Cosmetics Avis 

261
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

My package arrived very fast and was packaged well. All my items were just as described except from one, which I got in touch with customer services about. I had a great customer service experience w... Voir plus

Noté 5 sur 5 étoiles

Love my purchase from Blusky Cosmetics: my gel starter pack with lamp came quickly and beautifully packaged and I have loved trying out gel nails for the first time at home. The lamp is easy to use, h... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I recently encountered an issue where a discount code didn’t work due to an error on the website. Thankfully, Katy provided excellent support! She responded incredibly quickly and offered a very eff... Voir plus

Noté 1 sur 5 étoiles

Poor customer services, items paid for on the 1st January but not dispatched from Bluesky until the 13th. Instead of being honest about backlogs at Bluesky they unfairly blamed Royal Mail for the dela... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Industrie cosmétique

Informations provenant de diverses sources externes

The official UK HQ of Bluesky gel nail polish; a global beauty brand that helps women to discover their ultimate beauty and individuality in their everyday lives.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

261 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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N'a pas répondu aux avis négatifs

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4,5

Tous les avis

(261)

20 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Gels survived a holiday!

I placed an order it arrived within a few days, I’ve done a few sets of nails and I just came home from a 10 day holiday and my nails are still perfect! So impressed by their gel set!

14 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

I absolutely love this polish!!!

I absolutely love this polish. I received the starter pack and the colors were beautiful. No streakiness, cured quick, great colors, and best of all no burning when it cures. I will definitely be back and will spread the word!

20 avril 2024
Avis spontané
Noté 1 sur 5 étoiles

I placed my order on January 11

I placed my order on January 11, sent countless emails asking for updates, clarity about a refund or sending a new package etc… and I’ve been ghosted every single time. I’ve had to start 5 or 6 different threads because their customer service was of ZERO help. I’ve tried being polite but that got me absolutely nowhere. I don’t even know what they do all day, probably fidgeting with their toes since they never answer any emails. It’s currently end of April and I’m still being ignored. This is so embarrassing for them honestly. I can’t imagine being this incompetent.

EDIT
I didn’t start new threads “hoping that the context of the incorrect address would be lost.” I started new threads because even after clarifying the address was the same, I was ignored. I was also ignored after having asked several valid questions about information I would need to help track the package or next steps like:
1. Was it sent through postal service or a shipping company?
2. How long would I have to wait to see if the package was returned to your warehouse?
3. I was previously told that i had to wait 14 days after the expected delivery date before we could consider the package lost in transit but it had been long past that.

Even if the issue had been that i gave you a “bad address”, what then? You just keep my money? It’s been months and you still refuse to offer any sort of help.

18 avril 2024
Avis spontané
Logo de Bluesky Cosmetics

Réponse de Bluesky Cosmetics

Hi Lina, while all the ladies here enjoy pedicures, this has not delayed our responses to your customer support queries. I am sorry that your package did not arrive, but the crux of the issue is that you did not provide the correct shipping address to the UAE. In the first support ticket you raised (after your order was shipped), we informed you that if the package was "returned to sender", we would reship it for you free of charge (to the UAE). A few weeks later, you started a new thread, hoping that the context of the incorrect address would be lost.

Noté 5 sur 5 étoiles

Amazing customer service …

I have recieved amazing customer service & support from bluesky cosmetics, shipping is so quick, I received my order within 2 days as always :) unfortunately my package was damaged & one of the polishes was missing not at fault of bluesky but I received a lovely email back straight away from katy at the customer service team to say a replacement was on its way to me. I have always had fantastic customer service from this company, I love all there products, I couldn’t recommend them enough Thank you x

27 mars 2024
Avis spontané
Noté 5 sur 5 étoiles

Great products and customer service

Great customer service. Asked for my address to be amended as the default address inserted from my laptop was missing my second line of address, which meant that my parcel was returned back to Bluesky Cosmetics' warehouse. I contacted their customer service straight away and they tracked my parcel down and sent it back to me with the correct address the same day they received it. Katy was super helpful and I really appreciated how she took my issue into her own hands. She was also very fast in responding to my queries.
I have recently started doing my nails myself, but my very experienced nail technician (who I don't see anymore since I moved city) used to use their brand and it was always incredible, I am very excited to try their products myself, I know they are great from experience!

1 mars 2024
Avis spontané
Noté 5 sur 5 étoiles

Speedy delivery

The items I ordered were delivered very quickly and the person that received them as a gift from me was delighted with them.

11 décembre 2023
Noté 5 sur 5 étoiles

I love these Gels

I love these Gels, im new to applying gel myself but these are amazing, I've ordered loads of colours now, I'll definitely keep ordering from this company. My nails look lovely.

25 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Top company

Reasonable prices. Fast delivery. Well packaged. Queries are dealt with quickly. It's a pleasure to order from Bluesky.

13 novembre 2023
Noté 1 sur 5 étoiles

Disappointed

Hello, my parcel arrived today not only came in late (order made 30/10) but also wrong items. I ordered 1 hard gel white and 1 hard gel soft clear pink, what i got in my parcel is 2 hard soft clear pink 😒!!! No email response after my parcel arrived with wrong items. Disappointed

10 novembre 2023
Avis spontané
Logo de Bluesky Cosmetics

Réponse de Bluesky Cosmetics

Hi Larisa, I am sorry that there was a delay with the delivery of your order. It was shipped on time (31/10), but did take quite a bit longer than normal to arrive (10/11).

You did order two Soft Clear Pink (so the team shipped the correct items). I also replied to your email informing you that you can return the unwanted item, but I got no further response.

Noté 5 sur 5 étoiles

1000% recommend

Ive been buying from Bluesky since lockdown and cannot fault their products or customer service. 100% recommend and extremely helpful in rectifying a mistake I made today.

27 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

Happy Customer

I am a regular customer of Bluesky Gel varnishes and with my recent purchase there was a problem with delivery - not their fault. I contacted Bluesky and their response was immediate. Within a few days the problem was sorted and I had delivery within the week. Very happy customer.

23 octobre 2023
Avis spontané

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