My package arrived very fast and was packaged well. All my items were just as described except from one, which I got in touch with customer services about. I had a great customer service experience w... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Love my purchase from Blusky Cosmetics: my gel starter pack with lamp came quickly and beautifully packaged and I have loved trying out gel nails for the first time at home. The lamp is easy to use, h... Voir plus
L'entreprise a répondu
I recently encountered an issue where a discount code didn’t work due to an error on the website. Thankfully, Katy provided excellent support! She responded incredibly quickly and offered a very eff... Voir plus
Poor customer services, items paid for on the 1st January but not dispatched from Bluesky until the 13th. Instead of being honest about backlogs at Bluesky they unfairly blamed Royal Mail for the dela... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
The official UK HQ of Bluesky gel nail polish; a global beauty brand that helps women to discover their ultimate beauty and individuality in their everyday lives.
Coordonnées de contact
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Gels survived a holiday!
I placed an order it arrived within a few days, I’ve done a few sets of nails and I just came home from a 10 day holiday and my nails are still perfect! So impressed by their gel set!
I absolutely love this polish!!!
I absolutely love this polish. I received the starter pack and the colors were beautiful. No streakiness, cured quick, great colors, and best of all no burning when it cures. I will definitely be back and will spread the word!
I placed my order on January 11
I placed my order on January 11, sent countless emails asking for updates, clarity about a refund or sending a new package etc… and I’ve been ghosted every single time. I’ve had to start 5 or 6 different threads because their customer service was of ZERO help. I’ve tried being polite but that got me absolutely nowhere. I don’t even know what they do all day, probably fidgeting with their toes since they never answer any emails. It’s currently end of April and I’m still being ignored. This is so embarrassing for them honestly. I can’t imagine being this incompetent.
EDIT
I didn’t start new threads “hoping that the context of the incorrect address would be lost.” I started new threads because even after clarifying the address was the same, I was ignored. I was also ignored after having asked several valid questions about information I would need to help track the package or next steps like:
1. Was it sent through postal service or a shipping company?
2. How long would I have to wait to see if the package was returned to your warehouse?
3. I was previously told that i had to wait 14 days after the expected delivery date before we could consider the package lost in transit but it had been long past that.
Even if the issue had been that i gave you a “bad address”, what then? You just keep my money? It’s been months and you still refuse to offer any sort of help.

Réponse de Bluesky Cosmetics
serious company...the nail polish I…
serious company...the nail polish I ordered arrived without any problem and I like their products.
Amazing customer service …
I have recieved amazing customer service & support from bluesky cosmetics, shipping is so quick, I received my order within 2 days as always :) unfortunately my package was damaged & one of the polishes was missing not at fault of bluesky but I received a lovely email back straight away from katy at the customer service team to say a replacement was on its way to me. I have always had fantastic customer service from this company, I love all there products, I couldn’t recommend them enough Thank you x
Great products and customer service
Great customer service. Asked for my address to be amended as the default address inserted from my laptop was missing my second line of address, which meant that my parcel was returned back to Bluesky Cosmetics' warehouse. I contacted their customer service straight away and they tracked my parcel down and sent it back to me with the correct address the same day they received it. Katy was super helpful and I really appreciated how she took my issue into her own hands. She was also very fast in responding to my queries.
I have recently started doing my nails myself, but my very experienced nail technician (who I don't see anymore since I moved city) used to use their brand and it was always incredible, I am very excited to try their products myself, I know they are great from experience!
I am very pleased with my nail gels and…
I am very pleased with my nail gels and the colours are amazing
Really good quality
Speedy delivery
The items I ordered were delivered very quickly and the person that received them as a gift from me was delighted with them.
I love these Gels
I love these Gels, im new to applying gel myself but these are amazing, I've ordered loads of colours now, I'll definitely keep ordering from this company. My nails look lovely.
Top company
Reasonable prices. Fast delivery. Well packaged. Queries are dealt with quickly. It's a pleasure to order from Bluesky.
Disappointed
Hello, my parcel arrived today not only came in late (order made 30/10) but also wrong items. I ordered 1 hard gel white and 1 hard gel soft clear pink, what i got in my parcel is 2 hard soft clear pink 😒!!! No email response after my parcel arrived with wrong items. Disappointed

Réponse de Bluesky Cosmetics
Absolutely love this brand
Great product and company to deal with
Great product and company to deal with. My order was slightly wrong but put right straight away and would recommend and 100% use again
1000% recommend
Ive been buying from Bluesky since lockdown and cannot fault their products or customer service. 100% recommend and extremely helpful in rectifying a mistake I made today.
Happy Customer
I am a regular customer of Bluesky Gel varnishes and with my recent purchase there was a problem with delivery - not their fault. I contacted Bluesky and their response was immediate. Within a few days the problem was sorted and I had delivery within the week. Very happy customer.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.







