Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Great prices even better then certain discount stores, food arrived with lengthy expiry dates. Packaged extremely well, and everything was recyclable. Products were selected into plastic bags yo preve... Voir plus

Noté 4 sur 5 étoiles

My greatest criticism of Bother has to be the sheer frustration of seeing so many products out of stock which I otherwise would of selected. This limited my choice of selection so I was not happy... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

I have used Bother for a long time. They are generally great. Deliveries on time and efficient. There are occasions when things are not so great - leaks or crushed items but these have generally been... Voir plus

Noté 5 sur 5 étoiles

Really impressed with the service and products. Previous reviews mentioned some spillages, so it is good to see that packaging got improved and everything liquid was in separate bags. Also,the expiry... Voir plus

À propos de l'entreprise

  1. Service de livraison des courses
  2. Supérette
  3. Service de livraison
  4. Épicerie
  5. Supermarché

Écrit par l'entreprise

We're Bother, here to save you and the planet from household shopping. Delivering what you need, when you need it with no subscription. We save you time, money and cut your household carbon emissions.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

7 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent Service with a few things to be aware of

Website easy to use, delivery was very quick and the packaging was also very good. No damaged items.

Couple of things to be aware of:
1. The ordering and deliery is very fast, which is good, but it means if you forget something you can't easily edit your order (there is no time), so check your basket is correct before you submit.

2. If you are not logged in, but add items to your basket.. if you then login you can lose your 'current' basket if you had a previous basket (even if it's old or had 1 item in it)

10 mai 2023
Noté 2 sur 5 étoiles

The van service let Bother down

The van service let Bother down. The items inside the boxes were packaged to Bother's normal high standards. Sadly the van firm let Bother down by delivering boxes which had been soaked through, had become weak, were upside down & falling apart. Luckily nothing was broken but one of the glass jars had been hit & the seal was iffy.

10 mai 2023
Noté 2 sur 5 étoiles

My order was damaged in transit and…

My order was damaged in transit and returned to the depot. Your website/email says customers will be warned of any delay. I was not warned. I was eventually contacted by email after chasing my order when it hadn't arrived after half an hour after my delivery slot. I got an apology & the order was resent 3 days later (I wasn't asked if this was convenient) and it was missing items from my original order, the cost of which was refunded as was my next day delivery charge. All in all a poor show for my first Bother order. I'd have expected a voucher or something for all that inconvenience.

18 mai 2023
Noté 1 sur 5 étoiles

Two deliveries never got to me

Two deliveries never got to me - Sent to a completely different address - on.line contact so hard to get hold off no apologies no update avoid

9 mai 2023
Logo de Bother

Réponse : Bother

Hi Margaret,

Thank you so much for taking the time to review your Bother experience, we really appreciate it.

I can see that you had a few open chats across email and our online messager. It looks like our team, in order to avoid confusion on our side, tried to condense all responses into one central chat - we're sorry if this came across as though we were not sorry or that it was hard to contact us. We really do try to make it as easy as possible to speak to a member of the team.

Unfortunately, it looks like your original order and replacement order were both damaged and with this in mind, we issued a full refund along with our sincerest apologies and commitment to look into what went wrong. Rest assured that this is being looked at.

We're really sorry it didn't work out this time around, but instead of having you waiting around for a third replacement, we thought it best to investigate what was going wrong so we can fix the underlying operational issues.

We hope you enjoy the bank holiday weekend and the sun is shining where you are!

Take care,
The Bother team

L’expérience Trustpilot

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