Bradbeers Avis 

From the initial enquiry and throughout the entire service lifecycle my experience was great.

I made an enquiry for rentals really close to Christmas I was surprised to find that this was not an issue and they worked with me to make sure that I was able to have the furniture in place before Christmas.

I had picked some items which were not in stock but the gentleman I was speaking to immediately offered other options and he very happily matched the original quotation.

What struck me was the willingness to facilitate the transaction nothing seemed like too much trouble.
On delivery there was an issue with one of the items of furniture. The crew were most apologetic and committed to return to base to pick up a replacement item and deliver and install on the same day. I was amazed as I have not experienced service like this in a very long time. I really did feel for them as it was a long way.

The did do exactly as they said they would but not only that to apologise they added 2 complimentary bed side tables. I did not have to ask for any of this.
All furniture in great condition not a dent or scratch and all well put together. One of the items was a bed and mattress which was very comfortable
The crew both on delivery and collection were very respectful of our space.
Fantastic organisation and team. Friendly, helpful and proactive. Thank you very much for a great experience.

Bradbeers provided a super service from start to finish. I visited their Hedge End store to look for a new bed. There was a huge range, and I benefited from Amgad's advice. It was so refreshing to speak to a sales person who wasn't in the slightest bit pushy, and I really appreciated that. When I telephoned the store to order my bed a couple of days later, the receptionist was very professional, and I was able to speak to Amgad to place my order. My bed needed to be made to order, I was advised this would take approximately 5-6weeks. My expectations were exceeded when I received a call less than a month later advise my bed was ready. Delivery was swift and within the time frame agreed. The delivery team were brilliant, so polite and professional. They took care both removing my old bed from my home, and putting the new bed together. My new bed is so comfortable and everything I hoped it would be. I would recommend Bradbeers to anyone - they have a good range of quality products, with fair prices and excellent customer service.

First rate customer service at Bradbeers Hedge End. Grant G provided clear advice over the telephone, which was followed up with patient informative guidance in store, which resulted in us purchasing the most appropriate Stressless chairs & sofa. Excellent. Many thanks. George K, Southampton.

I was delighted that Bradbeers had opened in Salisbury, but having had a miserable experience in their restaurant I wrote to them via their customer contact form but did not receive a response.
I wrote again with a copy of my initial email but again it was not even acknowledged.

Store is great but Cafe needs improvement..its not so classy as Romsey Smith and Bradbeers..they offer a choice of bread with their sandwiches..and they are delicous. My toasted cheese and ham sandwich was chewy.. My cuppacinno was only tepid and no chocolate on top..and cake was awful..meant to be lemon drizzle ..just a piece of sugary stodge! Needs a bit of finesse..especially if people are going to spend a lot of time looking around the store. I wouldn't hurry back there for food..and it's not waitress service..it was when they first opened.

Very pleased to have Bradbeers in Salisbury- much needed. However, disappointed with cafe - barely tepid cappuccino and mediocre scone - poor quality for the price. Ladies toilets in disgraceful state with all three available toilets blocked and full, also soggy paper littering the hand basins. Plumbing problems were frequent when Debenhams had the store. Surely this should have been a priority when refurbishment was being done and certainly should take priority over creating a champagne bar!

Bradbeers in Salisbury is a fabulous department store, it's clean and bright and a lovely welcome awaits you, big name cosmetics clothes and homewares a must visit also beautiful coffee shop upstairs although if you have limited mobility a lift is available.

Very disappointed to find that the bedframe we purchased ! The paint and lacquer has come off - at less than 2 years old you would expect a bedframe to last longer without deterioration.
Bradbeers do not sell these any further but the manufacturer does - clearly a manufacturing issue where it is not fit for purpose
Just goes to show you it's no different the more you pay.
Very unsatisfactory and would not use these again

We bought a new bed and mattress from Bradbeers Southampton six months ago which cost us £1200.00, the mattress is a Millbrook heritage 2250 and went so lumpy and uncomfortable in the first week its impossible to get a good nights sleep and bradbeers is only willing to give us 20% off another mattress which will end up costing us at least another £500.00 this is totally unacceptable as I am 75 years old and can not afford more money. when we first complained they said it was due to natural settlement and we need to rotate it every week which is so heavy and this only puts my indentation to my partners side and hers to mine with a great hump down the middle which also looks unsightly when bed is made up. my last bed was 25 years old and was still as flat, even and comfortable as the day we bought it and the only reason I disposed of it was because we were moving to a new property. Bradbeers sent a bed technician twice saying the finding of 2cm sinkage (our measurements with string line were 4cm) was within their tolerance, one technician actually said to us he had a Millbrook mattress and you don't find a car mechanic with a bad car (who do you reckon he worked for) so no manufacturing fault was found, we went to the ombudsman with a letter and photos but they were useless in as much as they contacted Bradbeers and because the technician found no fault they said that there was nothing more they could do, waste of time, so the moral to this story is DO NOT BUY A MILLBROOK MATTRESS and certainly not from Bradbeers because if you have a design fault like ours they are just not interested.

Romsey store, yesterday trying to purchase a coffee machine. Stood at the till waiting for service for 5 minutes. The teller eventually arrived and served someone who had just arrived at the desk completely ignoring my wife and I.
When we were eventually served I placed the box on the counter top but didn’t notice that the corner had rested on a box behind the display. The box dropped about 2 inches from my hand to the counter. The Bradbeers employee snapped at me “You don’t need to throw it at me”. At that point I decided to take my business elsewhere. Purchased the same product, cheaper and received far better service.
We will never shop at this store again, even though it is local to us.

Great after sales service
Bought a dining table with chairs and bench a couple of months ago along with a side bureau. Ordering and delivery was great and staff were very helpful in store.
When the table was delivered it had a couple of small marks on the surface (wood).
Called customer service and after sending a couple of pictures quickly agreed to swap with a replacement.
No fuss, great delivery team, no long arguments, just proper customer service on a high value item.
For this reason alone I would highly recommend Bradbears as a company.

Have just paid a lovely visit to Bradbeers in New Milton. What a delightful place this is. As an older person it reminds me how department stores used to be. We had breakfast in the restaurant where a lovely young lady served us and the food was excellent. Also good to see a haberdashery section which are sometimes difficult to find these days. Spent a lovely hour browsing round all the departments. Thoroughly enjoyable morning. We stay nearby every summer so will be back again next time.

Took my elderly mother for a bra fitting. Brigitta was so kind and patient and went out of her way to make Mum feel comfortable and made sure she was completely happy with her purchase. Thank you

Wendy was a great help with guiding us in the direction of choosing the right carpet for our needs and budget. We also saw her in the Bedding Department and she again was very helpful in showing us the range of products to consider.

This is such a shame i have to rate this store/ warehouse so low . Having experienced the perfect 5 star service from the New Milton store i was expecting the same . Communacation from warehouse zero , not one update . I knew the timescale and knew it would be early January .I went back to the New Milton store to see if they had heard any news .Thet said it had arrived in the depo and they should be in contact soon . I waited a few days still nothing so i returned to the New Milton , they looked online and gave me a delivery date of 24th Jan . That means 12 days my 2.5k order is sitting in the warehouse collecting dust and taking floor space . I asked if it could be any sooner but they said no . Ok i thought maybe if i email them i might get somewhere . Well how wrong was i . The email stated we have kept to our delivery times and we are busy . There is no quality control in the warehouse , which is very alarming ... but they have someone to come out and inspect the goods if there is a problem . Why does that guy not check the stock in house just in case it is damaged . After reading a few reviews i feel sorry for the delivery drivers they have small lorrys that can't hold much . They have to unwrap the sofas etc and check them , but if they are faulty they won't take them back . Before you reply to this review i ran a warehouse which was on a much larger scale and i kept all my customers up to date from week 2 to week 12 , phoned suppiler for updates and asked for a confirmation email once they had arranged shipping . Then we would contact customer to say all being well we can deliver on these dates . Then yesterday i did get a phone call and was told my delivery would be between 12 and 2 . They never checked to make sure they had the correct address or a contact number just in case there was a delay . I asked if the driver would call 20 minutes before they arrived so i could pop home and let them in . Thankfully that happened and 2 brilliant guys bought the gooods in and unwrapped the sofas and fitted the legs etc . Your lucky to have 2 good delivery drivers , i would give there service a 5 star review all day long .

Purchased a table with bench and chairs together with two sofa's. Brilliant - couldn't fault.

Good old fashion customer service. The helpful salesperson "Denise" at their Hedge End furniture store helped us buy the chairs and sofa we wanted. Good stock to choose from. When delivered the crew were great in getting furniture in and removing the old stuff. looking to add another chair so will go back soon.
5 stars

Purchased a sofa from Bradbeers in Hedge End. After it was delivered it took me an hour to hoover off all the little pieces of wood and black fluff entwined in the fabric even though it had a cover on so I don't understand how this happened. I really wasn't impressed I had to do this after spending 2.5k! Also it's like sitting on a wooden bench, when purchasing wasn't given the option of a softer filling like the one in the store plus there is a dirty mark on the arm. Not happy...

Seeking a sofa bed we decide to take a visit to Bradbeers.

We walked past clumps of sales advisors who ignored us as we searched.

On the upper floor one at his computer left us alone and another walked straight past as us we stood scratching our heads thinking there must be more than the one sofa bed.

Back downstairs, it took half a floor before a lovely lady came to our rescue. She admitted she was new, she has to find answers. But we didn’t mind, she was friendly and helpful unlike everyone else in there.

During our visit we did overhear two interesting conversations. One being about delivery times and how they were struggling to get the stock on time.

The other more crass was between 4 waste of spaces (they weren’t there to help customers!) asking one of them if they’d managed to get the customer to part with her money and get the deposit.

The U.K. is short of furniture shops that don’t have a permanent sale on. I would have expected more from this local independent retailer.

Abysmal. Don’t believe the delivery times for your furniture, they pick a number out of fresh air. Apparently they do know once they place the order with the manufacturer, a couple of days after you order it, but they are far too busy to spend 30 seconds on a phone call to let you know that the approximate lead time that they quoted you is wildly inaccurate.Nothing to do with the fact that they don’t give a damn now they have your deposit. And certainly don’t bother the manager, he has to deal with so many manufacturers that he hasn’t time to let his staff know lead times. Oh, and don’t believe them when they tell you that the manufacturer isn’t answering their phones, or read emails any time soon. When your furniture leaves the factory expect to wait for anything up to 3-4 weeks for them to deliver it. Never again for me, sorry, tried to support local, will have to wait till they join the 21 st century!!! Ours ordered end Oct. ….told ready mid Jan. still waiting for delivery time……