Bradbeers Avis 

Went to the Romsey store and was very pleased to discover this small chain for the first time. Just like the department stores of the past and exactly what the high street needs in this day and age, really good merchandise selection nicely laid out and helpful friendly staff

Recently purchased an armchair and a computer one also. Excellent price and delivered on day requested by helpful delivery ataff. After a short while the computer chair developed an adjustment fault and after reporting this to BRADBEERS Michael Andrews drove to me almost at one to check. It seems it was a manufacturer fault
and within a week my chair was replaced entirely free of charge. I cannot speak too highly of this excellent Company for their quality of purchase and their service also Michael Andrews who responded to my problem with 100% actioon and resolve. Cannot recommend this Company too highly ROB WOTTON (Former Bournemouth Mayor )

Worst experience I’ve had in their lingerie department in Romsey. Waited patiently for 30 minutes. Then the lady who did a fitting was clearly in a rush as when the first items she offered weren’t suitable, I was told to go and find something myself. I left empty handed. I thought their job was to help, I didn’t realise it was DIY.

We are extremely disappointed with the way this matter has been handled.

Four years ago we purchased two very expensive Himolla manual leather recliner chairs from Bradbeers. We chose Himolla because of its reputation for quality German craftsmanship, and the chairs came with a five-year guarantee.

The chairs are in our lounge, away from direct sunlight. We have no pets or young grandchildren, we are both retired, we take great care of our furniture, and we regularly clean and condition the leather with suitable products.

Despite this, a crack has appeared on the headrest of one chair after only four years.

The technician Bradbeers sent concluded that the damage was caused by "wear and tear" and even suggested it was due to shampoo residue from my husband's hair. Frankly, we find this explanation difficult to accept. If the leather used on a premium Himolla chair can crack because someone has clean hair, it raises serious questions about the quality and durability of the leather itself.

A premium leather chair costing several thousand pounds should not develop cracks under normal domestic use after only four years. We believe this represents a premature failure of the leather rather than ordinary wear and tear.

We have been loyal Bradbeers customers over the years and have also purchased our dining table and chairs from them. We expected customer service to reflect the quality and reputation of the products they sell. Instead, we have been left disappointed by both the response and the proposed £400 repair charge.

The ladies on the Hobbs/Phase Eight/Whistles counter are amazing. After having breast cancer and a recent mastectomy I booked an appointment to find a dress for a forthcoming event. The ladies were so knowledgeable, kind, helpful, patient, friendly and supportive and really looked after me. Helping me to try on dresses, nothing was too much trouble and I was genuinely touched and grateful for their kindness and understanding. THANK YOU SO MUCH!

Bradbeers Shop, Hedge End, Southampton. We were very impressed with Bradbeers, from first coming into the shop to browse, the expert assistance in helping, keeping in touch to final delivery. All the staff have been so helpful. We had to change the delivery date a couple of times and their warehouse staff were very accommodating. The delivery men were competent, personable and very helpful. Well done Bradbeers.

I genuinely feel compelled to leave a glowing review for Denise at the Bradbeers Southampton (Hedge End) store - she was absolutely outstanding - what Denise doesn’t know about Bradbeers’ mattress range frankly isn’t worth knowing! My husband and I went in today and left having bought a Hypnos mattress we knew was 100% right for us. Thank you Denise, you’re a diamond, and a credit to Bradbeers!

Furniture damaged, items left behind, and no acceptance of responsibility. Very poor experience: damaged dining table, missed items, and conflicting accounts. Although we remained unhappy with aspects of the move and the handling of the damage claim, the depot manager did ultimately increase the compensation offered and deducted it from the final invoice, which we appreciated.

Highly Recommended - Reception and Sales to Delivery! Brilliant staff dedicated to providing a perfect CT service.

The store at Hedge End is massive it has a large array of different styles and budgets and an excellent clearance section when we went. I was impressed that we were not bothered by anyone with a hard sell. We were spoken to and acknowledged, when we need help it was there.
Looking for an electric recliner we settled on Himolla, they have a good range and we found the perfect one. Grant took us through all our options, never rushing or pushing, to make sure to had the right model with the right options. We left with an idea of the price going home to think about it and do a bit more research, allowing me to contact Himolla who answered my query in 24 hours. The price we were offered was very competitive and we were more than happy to place and order. This is a family business with family value, we will be more than happy to purchase from them in the future

I do not usually leave negative reviews, but on this occasion I feel it is warranted.

We spent just under £6,500 on furniture, and unfortunately every item delivered had some form of issue. What should have been an exciting purchase turned into a drawn-out and frustrating experience that took four months to resolve.

During that time, multiple visits were required to address faults, and a significant amount of time was spent chasing updates and responses. Communication was inconsistent, and promised follow-up correspondence did not materialise unless pursued.

At one point, an appointment to complete what should have been a very minor task — fitting two screws — took almost an entire day, which felt wholly disproportionate.

I formally escalated my complaint and specifically requested contact from a director. Despite this, my concerns were repeatedly redirected back to store management, and I did not receive direct engagement at a senior level. This was particularly disappointing.

While the issues were eventually resolved, this was only after persistent effort on my part. A goodwill gesture was offered, but only increased following escalation.

Overall, the experience fell well below what I would expect for a purchase of this value, both in terms of product quality and customer service.

It is not an experience I would wish to repeat, nor one I would recommend to others.

Staff at hedge end are nice and I'm
hoping their customer service team can help improve my experience with collins and hayes sofa we bought which is completely unuseable and so saggy.

Having spoken to the manager today I feel like there is hope so will update further.

I visited Bradbeers furniture store at Hedge End looking for a new settee and a snuggler/arm chair. I was lucky to be helped by Sue Davenport and this review relates to her customer service. Sue was pleasure to deal with, not only was she polite and helpful, but she was very knowledgeable about the products I was looking for. If there was any uncertainty, rather than bypass this, she did all she could to find the answer/explanation. Sue is mindful to do all she can for her customers and I hope her team and managers acknowledge her value. I will definitely return when ready to purchase next piece of furniture. Thank you very much Sue for the time and help you gave me.

Delivery was due 8th Dec never came then told 15th again never came. I was then told maybe 22nd again never came. They were awful of updating us we had to keep chasing them. I was promised this delivery would be before Christmas when I ordered sofa in October. I had to insist on them giving me something to sit on as I had people coming. They eventually agreed the would lend me a sofa & would let me keep it until mine could be delivered. I finally received my sofa on 5th January. New sofa came had a mark on it, they will get someone to clean it. All in all I wouldn’t use this company again to much messing around and excuses. They gave me £100 for the inconvenience which after a month delay wasn’t very good. I do like my sofa though.

Visited the Salisbury store today 8th December 2025 and planned on lunch in the restaurant. What a dreadful experience. I asked for our table to be cleared after previous occupants had left. It took me asking twice and the plates were cleared but the table top not cleaned. I ended up doing it myself, clearing crumbs and wiping the table with a spare serviettleft by the previous occupant. Ordered soup which was suppose to be carrot and coriander with a roll. Waitress brought no spoon or serviett or knife but said she would get them. Never did so again it was a do it yourself event. The roll was nice HOWEVER the soup had no taste so after a couple of spoons left it and left the restaurant. The attitude of the staff made me decide against saying anything. DREADFUL go elsewhere. I was later contacted by the store manager who advised that the restaurant manager would investigate my complain and then contact me in a few days! 8 Days on no further word, I think that speaks volumes about there commitment to customers!!

Lovely store in Salisbury. Great stock and really helpful, friendly staff who give great service.

We would like to say thank you to the staff at Bradbeers Hedge End. We purchased a bed from the store in November.
From Derek in the showroom to the delightful delivery chaps, they were extremely helpful. They were all courteous, kind and polite.
A delight to have done business with them. Annette and Stuart

I visited Bradbeers in Hedge End some months ago to buy a mattress. Eventually and after some deliberation I opted for a fairly high end mattress, and not cheap by any standards , with the sales assistant assuring me that being the only person sleeping on it, and not weighing much, the mattress would offer total support - also promised on the label of the mattress.
Unfortunately, after 18 months a dip had developed in the centre of the mattress due to compression of materials , causing me consistent back pain. After speaking with an assistant at Bradbeers, two technicians were sent out- one working for Bradbeers and one independent, to inspect it . It was agreed that the mattress had sagged in the sleeping area by 3.2cm, and the technician explained to me that the edges of the mattress were extra upholstered to accommodate being sat on , but the centre wasn't, hence the sagging.
I have since had to purchase another mattress as the discomfort caused from the sagging of the first one was becoming unbearable. The mattress was guaranteed for 10 years , but sadly Bradbeers have done absolutely nothing to help towards compensating for the money lost, and sadly, it seems, have only their own financial interests at heart with zero concern for customer care.
I will never use this company again.

We have recently bought a lounge dinning room carpet. We were given very good advice on suitable types of carpet and underlay from a very friendly and knowledgeable lady. We were never rushed or pressured. Having previously brought home some samples we were able to order the colour we wanted.
A date and time convenient to us was arranged for the room to be measured. The estimate was done and we were sent a quote. We phoned up and ordered. When the carpet was in we were contacted to arrange a fitting date and time. The fitters could not have been more helpful and had to move all the furniture. They have made a lovely job of all that they did.
This whole experience has been an absolute pleasure and I would not hesitate to recommend Bradbears carpet department.

Went to the Romsey store. Having just moved. Due to a separation, I was new and nervous.
Guys were amazing! Genuinely!

I was lost for words how helpful everyone was, delivery was on point, but the helpfulness was above and beyond. Friendly and all out awesome. Thank you so much for all your help for a newly separated guy settling in!!