Bradbeers Avis 

I am beyond disappointed with the experience I’ve consistently had at this store. Every time I visit, my mother is followed by staff for no apparent reason. This behavior is unacceptable and blatantly disrespectful. It creates a hostile and uncomfortable environment, making us feel as though we’re being profiled for simply shopping.

To make matters worse, the staff are consistently rude, unfriendly, and unprofessional. There is absolutely no effort to create a welcoming atmosphere, and it’s clear that customer service is not a priority at this establishment. Despite my professionalism and politeness during my visits, I am treated with the same dismissive and unpleasant attitude each time.

As someone who works with high-profile clients, I hold businesses to a high standard, and this store has failed to meet even the most basic expectations of respect and courtesy. I am deeply disappointed by the lack of professionalism, respect, and decency displayed here.

I will no longer be shopping at this store, nor will I recommend it to anyone. In fact, I strongly urge others to avoid this establishment altogether. Businesses like this do not deserve loyal customers, and until significant improvements are made, I see no reason to return.

A lovely department store, let down only by its toilets! I visited for the first time in November and remember being impressed by the ladies toilets, but today was a different matter. The floors did not look like they had been cleaned in a very long time and the soap dispensers were all empty. What has happened? Apart from this the store, restaurant and staff were all very pleasant.

I was refused a refund on a product which was not suitable. The original product had been paid for in cash and I provided the receipt but they said I could only have a credit note. Didn’t find staff very helpful when I looked to exchange item for something else either. Won’t be going there again even though I live local to Salisbury.

We’ve just had the most wonderful experience at Bradbeers Salisbury at the ladies fashion department. Our 16 year old daughter was looking for a dress and she could not have been feeling more special. What lovely staff you have there. Congratulations for being such a fabulous superstore!

From the first contact, initial survey, packing up and unloading the two Richards never stopped. They could have not been more helpful. I have no hesitation to recommend Bradbeers as the removal company of choice.

An excellent hairdresser at a reasonable price , Kerry is very professional and friendly and I would recommend her and the salon

What a fantastic experience visiting this store- Kevin was knowledgeable and so helpful after listening to our wishes. Two fantastic carpet fitters came to install and completed so quickly and expertly.

Excellent customer service - thank you for sharing smiles that reach your eyes and your will to help, even when the Beauty Studio is not your area.
This is thanks to the lass in cosmetics and 'Hello Lovely' Sue (possibly in Hobbs today).
The day was significantly enhanced by you. Take care, keep up your wonderful work. Never change 🤗 I will be a return customer because of you😁

I recently used Beauty Studio of Bradbeers and had a very disappointing experience. I was given a an end of day pedicure which felt rushed. My cutical was cut and bled. My toes were painted and I was asked to wait in the reception area whilst they dried whilst everyone paid their bills and could see me. It was really embarrassing.

I visited Bradbeers in Romsey with an old lady with poor mobility. The staff in the shoe shop, bedding and also the cafe were extremely kind and helpful, even producing a wheelchair, and made her morning's shopping very enjoyable.

I asked if they could help with a bra fitting in the Romsey store, and I was told yes and asked to wait in a changing room, I waited 10 minutes and then another customer asked if she could help, she then reminded them I was there as I was partially dressed. They said they were coming, I waited another 10 minutes, partially clothed, then gave up and went home. A humiliating experience. If they were too busy why not just say so? It's not the best way to treat customers.

We went to Salisbury for the day last week and tripped across an amazing store! Fantastic quality store ,immaculately clean but most amazing were the Lady assistants beautifully dressed, amazing.
We live in Swindon in our 70s and would like to go back when sales are on,really would like to go to shop again!

I visited the Salisbury store today and had a lovely chat with the assistant on the Chanel counter about the new fragrance (which unfortunately you don’t stock). I then visited the YSL counter where Lauren colour matched me with several foundations and gave me samples to try. There was no pressure to buy, but I’ll definitely come back when the product I want is back in stock.
Bradbeers: your customer service is fabulous!

I was in Bradbeers Salisbury on 17th May, and as always I find the staff very polite and helpful, but on this occasion, Naomi your Fashion Manager, went above and beyond. I had lost my gift voucher card, and I wanted to put some trousers I had bought on my gift card as I knew I had money still on it. She managed to get me a new gift card sorted and refund me my trousers, and then reinstate them on my new gift voucher, with the help of your IT department. She was brilliant. I still have £35 left to spend, so will be back in soon. Thank you again Naomi. Kind regards Jeanette Soloman.

Lee has helped me move in and out of our home over the last two years during building works and has always been a joy to work with. He’s always positive and can do attitude is so appreciated during such busy days.
Highly recommended.

My sister lives in New Milton and loves Bradbeers. When it was her birthday last year I phoned the store to see if I could buy her a gift card over the phone and have it sent to me at home in North Yorkshire. No problem, and I received it within a few days. Did the same again recently and it came the next day with no additional charge for the postage. The ladies that sorted it for me both times were so helpful and I can't thank them enough. Customer service at it's best. Look forward to visiting the store when I eventually get to New Milton.

Having brought a bespoke sofa set and been served well up to now we are so upset and disappointed as it was supposed to be delivered between 3 & 5 pm yesterday . We prepared for its arrival to get a phone call at nearly 5 pm telling us it was not coming now and we’d get a call Monday. How shabby is that. Nothing to sit on all weekend and had to cancel plans as guests couldn’t be expected to sit on the floor.

What a lovely department store. A fantastic addition to the square in Salisbury. I visited the ladies department; a breath of fresh air. Plenty of brand names but newer ones as well. It was lovely to see a great range of swimwear including larger sizes.
Lots of staff around to help I met a lovely assistant called Julie who was super friendly and helpful. Look forward to visiting again. The exterior of the store maybe needs a bit more kerb appeal to make it more inviting and clearer that it is a fabulous department store. Well worth a visit

Visited Bradbeers this afternoon in Salisbury and the lovely Laura advised me on some amazing handcream.
She was so attentive and helpful.
She gave a natural approach to customer service and made me feel very welcome and comfortable.

7 weeks, still not received the complete order, still waiting. Bradbeers, you have told me the delay is with the supplier. Why are you still stocking their goods? It's damaging your reputation. Disappointing.