I've ordered a few products online and overall I'm satisfied with the experience. The items arrived well packaged and were mostly as described. Delivery took a little longer than expected, but the qua... Voir plus
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Have been following up for my refund since last five months.Amount was charged to my account as part of the subcription which I was unaware of.The product wasnt delivered and shows in transit since Ap... Voir plus
L'entreprise a répondu
Firstly Ann, it's not $38 order it's $90. Secondly, you and Jessica both are just doing ping pong and not resolving the issue. Your products are absolutely pathetic and you are just doing fraud wit... Voir plus
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Brevelle gave me the confidence I needed while speaking and meeting new people during an important conference. I embraced a friend and we shared some laughs together ...afterwards they spoke how fresh... Voir plus
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2,4
Bas
131 avis
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Scam
Scam, for that price I can buy way more good products. It came in simple bottle and I think brushing my teeth feels better then apply that.
5 mai 2026
Avis spontané
Réponse de Breevelle
Hi, thank you for your honest feedback and we are sorry Breevelle didn't meet your expectations.
We understand that value for money matters, and we're sorry the product didn't deliver the experience you were hoping for. Breevelle is designed to complement your oral care routine rather than replace brushing, so we can see how it may not have felt like the right fit for you.
That said, we never want a customer to feel like their money was wasted. If you'd like to discuss your experience further or explore a resolution, please don't hesitate to reach out to us at support@breevelle.com — we'd love the chance to make it right.
Thank you again for taking the time to share your thoughts.
SCAM- request a refund and gOt a NO
❌I got my order❌
2 bottles of WATER, No flavor, no smell, no taste , not even 1 second duration as is literally just water.
I immediately request a refund and got a negative response even when in your policy is written that we have 14-30 days to ask for a refund "money back guarantee" if we are not satisfied. This for me is a totally SCAM!!!!!
O have several E-Mails to costumer service and the lady Jessica Puntro has reply all my emails with a "NO WE DON'T REFOUND you according to our policies" even those i send your policies by email.....
I want my MONEY BACK!!!!!
1 mai 2026
Avis spontané
Réponse de Breevelle
Hi, we are deeply sorry for your experience and we want to address this immediately.
First and foremost — we hear you, and what you've described is completely unacceptable. Receiving a product that does not meet our quality standards is something we take very seriously, and we sincerely apologize that this happened to you.
Regarding your refund request — we stand fully behind our money-back guarantee, and if your request was denied in error, that should not have happened. We want to make this right without any further delay.
Please email us directly at support@breevelle.com with your order details and we will personally review your case, honor your refund, and ensure this is resolved as quickly as possible.
Thank you for bringing this to our attention. We are sorry it came to this and we are committed to making it right.
Was curious
Was curious, and just wanted to try, nice product. I accidentally signed up for a subscription and thought it would be difficult to cancel, was impressed and pleased with how quickly they responded and cancelled. Thanks !
17 avril 2026
Avis spontané
Réponse de Breevelle
Hi, thank you so much for sharing this — we really appreciate it!
We're glad you got to try Breevelle and enjoyed the product! And we're especially happy to hear that our team was able to sort out your subscription cancellation quickly and without any hassle. That's exactly the experience we want every customer to have.
If you ever decide to give Breevelle another go, we'll be here! Thanks again for the kind words — it means a lot to the whole team. 😊
UNAUTHORIZED ORDER
Be extremely cautious! Dispute charges with your credit card company immediately. I share the same experiences as many of the 1 star reviews. When I received my initial order on April 7, I had already raised concerns about the product’s integrity. The packaging was identical to generic versions sold on Amazon. It didn’t mention Breevelle on it at all, and the product was shipped from China, not the U.S. I received an order confirmation for a subscription I did not authorize on April 21 at 8:09am. When I read it at 11am, I immediately sent 3 emails to request cancellationl. That was within the stated 24 hour cancellation window. I only received a response on the 3rd day, after the order had already shipped the next day, despite the 3 emails sent. I was told that the order had been fulfilled and could not be refunded. But, I received conflicting communication on the same day too. One email confirmed that a refund had been processed, and another said that the order was fulfilled and ineligible for a refund from the same Jessica Puntro. This inconsistency raises serious concerns about their internal processes and communication practices. Even if their website advertises a 30 day moneyback guarantee, they don’t honor that policy. Even if they say to send them an email so they can make things right, they will reply to you with the same messages and still not take accountability and won’t refund unauthorized charges on your credit card.
May 5: Repetitive reply from Breevelle : we have carefully reviewed your case and confirmed that we have cancelled your subscription( I did not sign up for), that there will be no future charges and shipments, however, because the order has been processed and fulfilled, we are unable to issue a refund. This directly contradicts your stated 30 day moneyback guarantee and is not aligned with your previous response. It is a clear example of poor and misleading business practices.
20 avril 2026
Avis spontané
Réponse de Breevelle
Hi, thank you for taking the time to write such a detailed review. We are truly sorry for everything you have experienced, and we want to be transparent — what you have described is deeply concerning to us and falls far short of the standards we hold ourselves to.
We want to acknowledge each of your concerns directly:
Regarding the packaging and shipping origin — we understand how alarming it must have been to receive a product that didn't clearly identify as Breevelle, and we take your concerns about product integrity very seriously.
Regarding the unauthorized subscription and cancellation — you contacted us within the stated 24-hour window and did not receive a timely response. That is our failure, and we sincerely apologize.
Regarding the conflicting refund communications — receiving two contradictory emails from the same representative is unacceptable, and we are reviewing this internally to understand what went wrong.
We hear you that past responses have felt like copy-paste replies without real accountability. We do not want to repeat that here. Please email us at support@breevelle.com with your order details marked urgent, and we will personally ensure your case is escalated, your refund is honored, and you receive a clear and consistent resolution.
We are sorry it has come to this. You deserved better from us.
BUYER BEWARE!!!
BUYER BEWARE!!!!
Do not buy-no taste. Will not honor the 30 day back garentee, no questions asked, as advertised. Also, phone number is not live.
30 avril 2026
Avis spontané
Réponse de Breevelle
Hi, thank you for your feedback and we are truly sorry for your experience.
We want to address your concerns directly — we absolutely stand behind our 30-day money-back guarantee, no questions asked, as advertised. If your refund request was not honored, that should not have happened and we sincerely apologize.
We are also aware of issues with our phone line and are actively working to resolve this so customers can reach us more easily.
Please email us at support@breevelle.com with your order details and we will personally ensure your refund is processed promptly. You have our commitment on that.
We're sorry for the frustration and thank you for giving us the chance to make it right.
A big scam
A totally waste of money! I ordered 4 types of mouth spray and they were all the same taste, like a sweetened water and ZERO effect! For sure there is no magical substance inside! Of course there is no possibility of getting the money back!
3 mai 2026
Avis spontané
Réponse de Breevelle
Hi, thank you for your feedback and we are sincerely sorry for your experience.
We completely understand your frustration. Ordering four different flavors and finding them all unsatisfactory is deeply disappointing, and that is not the experience we want for any of our customers.
We also want to be clear — our 30-day money-back guarantee is real and we intend to honor it. If you were unable to get a refund, we want to personally make sure that is corrected.
Please reach out to us at support@breevelle.com with your order details and we will prioritize your case and ensure your refund is processed without further delay.
We are sorry it came to this and we appreciate you bringing it to our attention.
Brevelle Gave Me The Confidence I Needed
Brevelle gave me the confidence I needed while speaking and meeting new people during an important conference. I embraced a friend and we shared some laughs together ...afterwards they spoke how fresh my breath smelled and what was I using. I told them Brevelle.
26 avril 2026
Avis spontané
Réponse de Breevelle
Hi, wow, this truly warmed our hearts — thank you so much for sharing this moment with us!
That's exactly the kind of confidence we set out to give people. Whether it's a big conference, meeting new faces, or sharing a laugh with a friend — we want Breevelle to be the little thing that lets you show up fully and freely.
And how amazing that your friend noticed and asked? That's the best kind of compliment — for you and for us! 😄
Thank you for spreading the word and for being part of the Breevelle family. Here's to many more confident moments ahead!
Misleading untrustworthy fake phone number!
I got so upset when I saw a notification from this company that my order has been shipped. I ordered from them once weeks ago. That order arrived. I never placed another order or subscribed! I emailed them asking to stop a subscription if they put me on it. I was going to wait to receive my order to return it and ask for my money back. After reading all the reviews I am worried if I'd be able to do that.
29 avril 2026
Avis spontané
Réponse de Breevelle
Hi, thank you for reaching out and we are truly sorry for the confusion and distress this has caused you.
We completely understand why you're upset, and we want to assure you that we take concerns like yours very seriously. We would never want any customer to feel trapped or misled.
Please email us directly at support@breevelle.com with your order details and we will personally look into your account, stop any active subscription immediately, and ensure you are fully refunded for any unauthorized charge — including return arrangements for the shipment on its way.
You have our word that we will make this right. We're sorry you had to go through this, and we hope to restore your trust in us.
Zero stars
Zero stars. Took weeks to get here, so I cancelled subscription and they charged me again anyway. Then it arrived damaged, glass everywhere, soggy box. I can't get refunded or even recurring charges to stop this company is a nightmare. Do not waste your money on this crap.
You can respond to this but you refuse to respond to my emails requesting cancellation and refund? You keep charging me. This is a terrible company. Phone number doesn't work. I have reported to BBB and AG consumer fraud. Do not buy from them, protect your wallet.
Update - I've requested cancellation. Shown photos of the glass all over then box - broken. They still charged me again. They still shipped another one. This company won't stop so I had to file with the attorney general and BBB. Consumer affairs is now investigating their dirty business practices.
25 avril 2026
Avis spontané
Réponse de Breevelle
Hi, we are so sorry — this is truly not the experience we want for any of our customers, and we completely understand your frustration.
A delayed delivery, a damaged package with broken glass, and then being charged after cancelling — each of these on their own would be unacceptable, and we sincerely apologize that you experienced all of them together. This falls far below the standard we hold ourselves to.
We want to make this right immediately. Please email us at support@breevelle.com with your order details and we will personally ensure your recurring charges are stopped, a full refund is processed, and your concerns are fully resolved — no more chasing, we promise.
Thank you for bringing this to our attention. We are truly sorry for the stress this has caused.
Could be better
27 avril 2026
Avis spontané
Réponse de Breevelle
Hi, thank you for leaving a review. We're sorry to hear your experience wasn't quite what you expected — you deserve better than that.
We'd love to understand more about what fell short for you so we can work on improving. Please feel free to reach out to us at support@breevelle.com and share your thoughts. Your feedback means a lot to us and helps us do better.
We hope to have the chance to turn your experience around!
I’ve been trying to cancel my…
I’ve been trying to cancel my subscription but no response. I didn’t sign up for this got the product a month after then got charged again. Im trying to call their customer service but cant get through.
27 mars 2026
Avis spontané
Réponse de Breevelle
Hi, thank you for taking the time to share your experience, and we're truly sorry for the frustration this has caused. This is not the standard of service we aim to provide.
We understand how upsetting it must be to face unexpected charges and difficulty reaching our team — and we sincerely apologize for both. We want to make this right for you as quickly as possible.
Please reach out to us directly at support@breevelle.com with your account details, and we will prioritize your cancellation request and look into the billing issue right away. You shouldn't have to chase us for this, and we're committed to resolving it promptly.
Thank you for your patience, and again, we're sorry for the inconvenience.
The worst purchase experience in my whole life. I never had to deal with this before.
The worst experience ever they got me into an automatic subscription. Without not knowing they did that, I never got the first purchase. After many complaints to them they promising by email that I was going to get this purchase soon that I made months ago, I su submitted a complaint with my bank, my bank made them payback, and then they charged me again for another purchase because I was in an automatic subscriptions that I didn’t know so I had to find that again with my bank and made him pay again and hopefully I once see more charges in my bank statement from this scam.
16 mars 2026
Avis spontané
Réponse de Breevelle
Hi, we are deeply sorry — what you have been through is completely unacceptable and we are truly ashamed that this has been your experience with us.
Never receiving your first order, being enrolled in a subscription without your knowledge, making multiple bank disputes just to recover your own money, and living in fear of more charges is an experience no customer should ever have to go through. We take full responsibility for every part of this.
We want to assure you that your subscription has been cancelled and no further charges will be made. If you see anything further on your bank statement please email us immediately at support@breevelle.com and we will resolve it without question.
We are truly, deeply sorry. You deserved so much better than this and we failed you completely. 💙
Took over a month to get my order and…
Took over a month to get my order and they have already charged me AT LEAST THREE MORE TIMES. I did NOT sign up for a subscription. This company is a SCAM SCAM SCAM!!!!! Their customer support is trash, their products with crooked labels and no ingredients (illegal in America) are TRASH.
NEVER, EVER BUY FROM THIS COMPANY, THEY DO NOT DESERVE YOUR BUSINESS!
25 avril 2026
Avis spontané
Réponse de Breevelle
Hi, we are truly sorry — what you have described is deeply serious and we want to address every point directly.
Being charged at least three times without consenting to a subscription, a month-long delivery wait, and product labeling concerns are all issues we take full responsibility for and are urgently investigating. You are absolutely right to be angry and we sincerely apologize.
We want to make this right for you immediately. Please email us at support@breevelle.com with your order details marked URGENT and we will ensure every unauthorized charge is fully refunded without any further delay.
Thank you for bringing this to our attention and we are deeply sorry for this experience. 💙
Total scam
Selling “Kiss Artifact” product, available on Amazon for way less, but doesn’t work anyways so save your money. Took a month to be delivered from China, they tried to charge me for a second order (subscription) before the initial order arrived. One arrived completely crushed, the other tastes like lightly flavored water. I’m not comfortable ingesting this product given how shady the company is, doesn’t feel safe. Total scam.
22 avril 2026
Avis spontané
Réponse de Breevelle
Hi, we are truly sorry for this experience — a month-long delivery, a crushed bottle, an unexpected subscription charge before your first order even arrived, and a product that didn't meet your expectations is a complete failure on multiple levels and we sincerely apologize.
We want to address your concerns directly and honestly. Please reach out to us at support@breevelle.com with your order details marked URGENT and we will arrange a full refund for both the damaged bottle and the subscription charge immediately.
Your feedback is important to us and we are actively working to improve our shipping, packaging and billing processes. We are truly sorry we fell so far short of your expectations and we hope to have the chance to make this right for you. 💙
Half the bottles were broken and I’m
Half the bottles were broken and I’m
Unable
To cancel the subscription. This is a scam
23 avril 2026
Avis spontané
Réponse de Breevelle
Hi, we are so sorry — receiving broken bottles and being unable to cancel your subscription is completely unacceptable and we fully understand why you feel the way you do.
We want to fix both of these issues for you immediately. Please email us at support@breevelle.com with your order details marked URGENT and we will arrange replacements for the broken bottles and cancel your subscription right away, no questions asked.
You should never have had to go through this and we sincerely apologize. We are committed to making this right for you. 💙
They are cheeky
They are cheeky. They have cut the payment twice. When emailed, no response received. This is a scam site. Please do not spend money here
23 avril 2026
Avis spontané
Réponse de Breevelle
Hi, we are truly sorry — being charged twice and receiving no response to your emails is completely unacceptable and we sincerely apologize for the frustration and distrust this has caused.
We want to resolve this for you immediately. Please email us at support@breevelle.com with your order details marked URGENT and we will investigate the double charge and ensure a full refund is processed for the unauthorized payment right away.
You deserve a timely response and a proper resolution and we failed to provide that. We are sorry and we are committed to making this right. 💙
THEY’RE SELLING TRASH!
Got my order today. Apart from looking completely horrific (2 same stickers with crooked print on the same bottle, etc.) they sent me wrong flavor, and half empty bottle. They’re selling cheap Chinese garbage for a premium price. And they’re using fraudulent schemes to attract customers, for example by putting fake Trustpilot rating on their website (it shows almost 5 star rating lol).
23 avril 2026
Avis spontané
Réponse de Breevelle
Hi, we are truly sorry — receiving a wrong flavor, a half empty bottle, and damaged packaging is completely unacceptable and not the standard we hold ourselves to. We sincerely apologize.
We want to make this right for you immediately. Please reach out to us at support@breevelle.com with your order details and photos of what you received, marked URGENT, and we will send you the correct flavor and a full replacement right away.
Regarding the Trustpilot rating shown on our website — we take that concern seriously and will review how it is displayed to ensure it accurately reflects our current reviews. We never want any part of our brand to feel misleading.
Thank you for your honesty and we are deeply sorry for this experience. 💙
This is the absolute worst company I…
This is the absolute worst company I have ever dealt with. Not only has my order not arrived from China, they auto subscribed me for another shipment. I emailed them within the hour of them charging my card for the second shipment and it took them 3 days to answer back saying they couldn’t cancel the order. According to their policy they will cancel any orders “without question” as long as you contact them in the first 24 hours, I guess that’s only the case if they answer back in a timely manner. And forget about calling them, they have a number listed on their website that doesn’t work. Do not orders from these people, they seem like a fraudulent company and like to scam people for their money. So far they’ve charge me $100 and I haven’t received a single product and no one is willing to help me from their “support” team.
*UPDATE*
I’ve emailed and restated all my complaints. Your support person “Jessica Puntro” is absolutely unhelpful. This company is a scam and I will do anything to warn others so they can save themselves the trouble.
21 avril 2026
Avis spontané
Réponse de Breevelle
Hi, we are truly sorry — this is absolutely not the experience we want for any of our customers and we completely understand your frustration. Being auto-subscribed without clear consent, a 3-day response time when you reached out within the hour, and a phone number that isn't working are all serious issues that we take full responsibility for and are actively working to fix.
You contacted us well within the 24-hour window and were let down by our response time — that is on us, and it's not okay. We want to make this right for you immediately. Please email us at support@breevelle.com with your order details marked URGENT and we will personally ensure your second charge is refunded and your first order is investigated right away.
We hear you, and we are committed to resolving this for you. 💙
Bad quality + unauthorised second charge with different card digits - refund refused despite EU policy and own terms
I purchased once to try the product. There were 2 options - either with a subscription or more expensive but no subscription. Chose the expensive option to make sure there's no further charges. 3 weeks later BEFORE my order arrives, they charge my card again, inside confirmation e-mail they put UNKNOWN last 4 card digits, NOT my card. Wrote them straight away asking for refund because I didn't order and didn't even receive the 1st one. They waited until it's processed and refused to refund. Completely contradicted what their website says.
BTW They ship from China via dropshipping, despite US address shown on site
Feedback on the product itself:
nothing like advertised. Zero lasting effect, definitely not "12 hours". The bottle is actually labeled "Kiss Artifact", not Breevelle, so they're reselling another brand's product under their own premium-looking marketing. Outer packaging cheap and inconsistent with the premium branding shown online. Feels like something you'd get off AliExpress, not the premium product on their site. Bottle itself is OK - glass with plastic cap, but that's it.
16 mars 2026
Avis spontané
Réponse de Breevelle
Hi, we sincerely apologize for this experience — what you've described is deeply concerning and we want to address every point you've raised.
First and foremost, an unauthorized charge to unknown card digits is something we take extremely seriously and we are investigating this immediately. You specifically chose the no-subscription option and should never have been charged again — this is unacceptable and you are entitled to a full refund. We are committed to honoring that.
We also hear your feedback on the product, packaging, and branding — and we appreciate you being so detailed. These are points we are taking directly to our team.
Please email us at support@breevelle.com with your order details marked URGENT and we will personally ensure your refund is processed without any further delay, in full compliance with EU consumer protection policy. You should never have been made to fight for this and we are truly sorry. 💙
Auto subscription for product that never arrives
This company is a sham. Its not US based. Product " ships" from China. I have a Chinese tracking number from a month ago that hasn't moved and the just billed me again . Do not order!
15 mars 2026
Avis spontané
Réponse de Breevelle
Hi, thank you for bringing this to our attention, and we sincerely apologize for the experience you've had. This is absolutely not the standard we hold ourselves to, and we completely understand your frustration.
We want to make this right for you as quickly as possible. Please reach out to us directly at support@breevelle.com so we can look into your order, investigate the tracking issue, and address the billing concern immediately.
We take every review seriously and are committed to resolving this for you. Thank you for giving us the chance to make it right. 🙏
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