I've ordered a few products online and overall I'm satisfied with the experience. The items arrived well packaged and were mostly as described. Delivery took a little longer than expected, but the qua... Voir plus
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Have been following up for my refund since last five months.Amount was charged to my account as part of the subcription which I was unaware of.The product wasnt delivered and shows in transit since Ap... Voir plus
L'entreprise a répondu
Firstly Ann, it's not $38 order it's $90. Secondly, you and Jessica both are just doing ping pong and not resolving the issue. Your products are absolutely pathetic and you are just doing fraud wit... Voir plus
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Brevelle gave me the confidence I needed while speaking and meeting new people during an important conference. I embraced a friend and we shared some laughs together ...afterwards they spoke how fresh... Voir plus
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2,4
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131 avis
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DONT WASTE YOUR MONEY BUYING FROM THEM
DONT WASTE YOUR MONEY BUYING FROM THEM. I NEVER RECEIVED MY ORDER,AND ON TOP OF THAT I HAD TO WAIT OVER A MONTH FOR THIS TO HAPPEN. YOU CANT ADD A REVIEW ON THEIR SITE AND THEY ADD ALL THESE FAKE REVIEWS.
17 avril 2026
Avis spontané
Réponse de Breevelle
We're truly sorry to hear you never received your order — waiting over a month with no resolution is absolutely unacceptable and we completely understand your frustration. We want to make this right for you immediately. Please reach out to us at support@breevelle.com with your order details and we will prioritize getting this resolved for you right away. As for reviews, every review on our page is from a real customer — we value honest feedback and take all concerns seriously. We're sorry we let you down and hope to hear from you soon.
Bad customer support - feels like a scam
I placed an order over three weeks ago and no response; emailed 'the owner' which is basically their customer support email. The lack of communication and feedback makes me think this is a scam and they do not actually fulfill orders.
If the support is here, please contact me as I would like to file a complaint - Jessica from customer support at Breevelle said she will rectify the situation but she went radio silent on me after I provided her with the information she requested. It is so frustrating!!
29 mars 2026
Avis spontané
Réponse de Breevelle
We completely understand your frustration, and we sincerely apologize for the lack of communication — this is not how we operate, and we can see why the silence would be alarming. You reached out, provided the information requested, and heard nothing back. That's unacceptable, and we're sorry.
Please email us at support@breevelle.com and we will personally make sure your order is looked into and resolved without any further delays. We appreciate your patience and want to make this right.
I did not like this product and…
I did not like this product and cancelled the subscription. I was still charged again and shipped the product. I was NOT refunded. Two weeks later I was charged AGAIN! Worst customer service ever.
13 avril 2026
Avis spontané
Réponse de Breevelle
We're so sorry to hear about your experience. Being charged after cancelling — twice — and not receiving a refund is completely unacceptable, and we fully understand your frustration. Please reach out to us at support@breevelle.com so we can resolve this immediately and issue a full refund for both charges. We hope to make this right for you!
The order definitely took too long to…
The order definitely took too long to receive once it was sent to me there was 3 bottles damaged. At first they were going going to give me credit for 1 until I showed them that two of the other bottles were also super low from leaking but not broken. I corrected them and sent more photos and they claim they are sending them out but at this point for those 3 I just wanted my money back but they didnt even offer that. Haven't received my items or got confirmation for shipping. We will see how that goes.
26 mars 2026
Avis spontané
Réponse de Breevelle
We're really sorry about this — slow delivery, damaged bottles, and leaking products is not at all the experience we want for you. We also understand how frustrating it must have been to have to push back just to get the right resolution. You absolutely should not have had to do that.
We want to make this right. Please reach out to us at support@breevelle.com and we'll look into the status of your replacement shipment and discuss a refund for the affected items. You deserve better than this, and we appreciate your patience.
This is just dropshipping of a cheap product
After issues with flavors being unavailable and a completely mistracked order I received what can only be a dropshipping product. The cheap plastic film cannot be properly removed and sticks to the boxes and the bottle tags look completely different from the pictures and nothing at on the products mentions "Breevelle" but instead is called "Kiss artefact"
12 avril 2026
Avis spontané
Réponse de Breevelle
Hi, we are truly sorry for everything you've experienced — from the flavour issues and tracking problems to receiving a product that didn't match what was advertised. This is absolutely not the experience we want for our customers and we sincerely apologize.
We want to make this right for you as soon as possible. Please send us an email at support@breevelle.com with your order details and photos of the product you received so we can investigate and resolve this promptly.
Thank you for bringing this to our attention, and again, we are so sorry. 🙏
My order 2011023S,
My order 2011023S,
I would like a full refund of my order , this is not a Breevelle product, this is a cheap dropshipping scam product that doesn’t even work ! tastes like barely flavoured water !!!! Not only that, but duplicate flavours were sent. Please respond promptly or i will dispute with my credit card
Thank you
9 avril 2026
Avis spontané
Réponse de Breevelle
Hi! We are truly sorry for the experience you had with your order — this is absolutely not the standard we hold ourselves to, and we completely understand your frustration. Receiving duplicate flavours and a product that didn't meet your expectations is unacceptable, and we sincerely apologize for the inconvenience this has caused you.
We have sent you an email to address your concern and make this right. Please check your inbox (and spam folder just in case). We are committed to resolving this for you as quickly as possible. 🙏
Angry and Disappointed
SCAM!!very dissatisfied with my product (which, by the way, is only half my order and the other half has been stuck in china for a month) and their AI customer service bot is not helpful at all, i just want to return my product/get a refund but ‘Jessica’ keeps bouncing me around making me send email after email, very disappointing and honestly infuriating. Looked up the address and it’s a tiny office building housing like 300 “companies”, probably all dropshipping scams just like this one!
EDIT april 10: Sent an email, screenshot of their reply attached, and they still won't refund me.... Just offered a replacement which would probably just never get delivered either. 'No more back and forth' Yeah right!
EDIT #2 april 28: STILL emailing back and forth trying to get a refund!! Thought I'd gotten somewhere when their email mentioned escalating for a full refund but when I said YES PLEASE!, they went back to claiming they can't issue refunds once orders have shipped, and offered to send me a replacement again which I've declined about 18 times at this point... Weird as hell don't waste your money!
6 avril 2026
Avis spontané
Réponse de Breevelle
We completely understand your frustration and we are truly sorry for the experience you've had. Receiving only part of your order and being bounced around without resolution is not acceptable, and we take full responsibility for that.
We want to make this right immediately. Please email us directly at support@breevelle.com with your order number and we will personally handle your return or refund — no more runarounds, no more back and forth.
We appreciate your patience and are committed to resolving this for you as quickly as possible.
Misleading
I have sent numerous emails as to the status of my order and never received a response. Called the so-called Customer service number, out of order. I feel this is a scam coming out of another country. Per the tracking number they provided my order has not even been picked up by a carrier. and has been 2 weeks now. An apology response to my review is not necessary just responding to my email with a status update or refund my order.
31 mars 2026
Avis spontané
Réponse de Breevelle
We hear you, and we are truly sorry. The lack of response to your emails, the phone line issue, and the shipping delay are all unacceptable. We are looking into your order right now and will reach out to you directly with a status update or a full refund. Please email us at support@breevelle.com so we can resolve this immediately.
Received used spray!!
I ordered two sprays and after receiving them after a month one was unsealed and bottle was not full , very disappointing specially on something that is for used inside mouth, how can you send a used product? Please do not order.
6 avril 2026
Avis spontané
Réponse de Breevelle
Hi! We are deeply sorry to hear this — receiving an unsealed and partially used oral spray is completely unacceptable, especially for a product used inside the mouth. We take product safety and hygiene extremely seriously and this should never have happened. Please send us an email at support@breevelle.com with your order details and photos of the product so we can investigate this urgently and make it right for you. We sincerely apologize for this experience. 💛
This company does not care about…
This company does not care about customer service. I ordered a variety pack of scents, I was curious and wanted to check out each flavor. When I received my package I got 6 boxes of all the same flavor. I emailed them as said I have the wrong order, can I return all of these unopened boxes... they said no, and invited me to again order what I attempted to order in the first place??? no exchanges, no refunds, no discount and no apology. wtf. That it super shitty customer service, no acknowledgement of their own error or attempt to fix it just saying, "you can order again and get what you initially wanted!" that is such a waste of money, product and makes zero sense. Now I have 6 unopened boxes of all the same scent that I didn't even order.
1 avril 2026
Avis spontané
Réponse de Breevelle
Hi! We are truly sorry to hear about your experience — receiving the wrong order is absolutely our mistake and we completely understand your frustration. This is not the standard we hold ourselves to and we want to make this right for you. Please send us an email at support@breevelle.com with your order details and we will personally ensure this is resolved properly. We appreciate your feedback and look forward to hearing from you! 💛
Ordered months ago
Ordered months ago. Never came. Jessica assured me it would show up one day. Never came and isn't coming. Scam!!! She also questioned what prompted me to want to cancel my subscription... ? I said I'm not buying again when I never received first order and haven't even tried it. I imagine this just keeps charging monthly with product never showing up and always on the way. "The check is in the mail"
Scam! Scam! Do not buy
I am going to add in response to your reply. This is bs. I have emailed multiple times. I have emailed today. I will not be giving any further information to you about a refund. I do not trust you and have been patient and given you months with assurance the product is coming. It is Not. I am done with you and your games
31 janvier 2026
Avis spontané
Réponse de Breevelle
Hi! We are so sorry to hear that your order never arrived — this is absolutely not acceptable and we completely understand why you are upset. We take this very seriously and want to make things right. Please send us an email at support@breevelle.com with your order details so we can investigate what happened and ensure you are properly taken care of. We appreciate you bringing this to our attention.
China product scam
The two bottles of strawberry honey never came. The cucumber one came wet, mildew smell was so strong. This product is also shipped from China. Be careful!!!! Total scam!!!
31 mars 2026
Avis spontané
Réponse de Breevelle
Hi,
Thank you for taking the time to share your experience — we're truly sorry to hear this. Receiving missing items and a product that arrived wet with a mildew smell is completely unacceptable, and we take this very seriously.
We would love the opportunity to make this right for you. Please reach out to us directly at support@breevelle.com with your order number so we can investigate and resolve this as quickly as possible.
We stand behind the quality of our products and want to ensure every customer has a positive experience. We hope to hear from you soon.
Best regards,
Breevelle
I ordered on March 3… still NOTHING &NO RESPONSES
I ordered on March 3. Received a tracking number on March 11. It is now March 31 and I still do not have my order and tracking number supplied shows no updates since March 11. I have sent several emails and I have received no responses. The phone number listed for the company does not work.
11 mars 2026
Avis spontané
Réponse de Breevelle
Hi,
We sincerely apologize for this experience — a 3-week wait with no updates and unanswered emails is completely unacceptable, and we fully understand your frustration.
We want to resolve this for you immediately. Please email us at support@breevelle.com with your order number and we will personally look into the status of your shipment and get back to you with a solution right away.
We are also aware of the issue with our phone line and are working to get it resolved. We are committed to making this right for you.
Best regards,
Breevelle
Great customer service
Great customer service, I did not know the strawberry flavor was sold out, but thankfully I got a new flavor, works very well so farr... will give an update in a few weeks.
12 mars 2026
Avis spontané
Réponse de Breevelle
Hi there,
Thank you so much for your kind words and for taking the time to leave a review!
We’re really happy to hear that you’re enjoying the new flavor and that our team was able to help resolve the stock issue for you. Your feedback means a lot to us, and we truly appreciate your support.
We look forward to hearing your update in a few weeks — feel free to reach out anytime if you need anything.
Kind regards,
Breevelle
Smells like stale air and tastes like very slightly sugared tap water lol
Always out of stock, so you get repeat emails requesting the same information even after responding and coming to a resolution. Once arrived weeks later the packaging was extremely disappointing. Bottle is very cheap with a misaligned stuck on label, not printed on the bottle as pictured, and worst of all the scent is extremely weak, almost like air and tastes very much like plain water with a tinge of cheap perfume. Save your coins. Just avoid. In the bin.
Not sure what this is but it’s definitely not a breath perfume.
30 mars 2026
Avis spontané
Réponse de Breevelle
Hi there,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear that your experience did not meet your expectations.
We regret that the product you received felt underwhelming in both scent and packaging. This is not the standard we aim to deliver, and we understand your disappointment. We also apologize for any frustration caused by delays, stock issues, and repeated communications — that’s certainly not the experience we want for our customers.
Your comments have been shared with our team for review, especially regarding packaging quality and product consistency, as we continuously work to improve.
If you would like us to look into your order further or make this right for you, please feel free to contact our support team support@breevelle.com directly and we’ll be happy to assist.
Kind regards,
Breevelle
I am loving my product so far and…
I am loving my product so far and receiving compliments as stated.
25 mars 2026
Avis spontané
Réponse de Breevelle
Thank you so much for your wonderful review! 🌟 We're absolutely thrilled to hear that you're loving your product and that it's turning heads with compliments. That's exactly the experience we aim to create for every customer. Your kind words mean the world to us and motivate our team to keep delivering the best. We hope you continue to enjoy it, and please don't hesitate to reach out if there's ever anything we can help you with!
SCAM! Buyer beware!
Before I placed an order, I checked the shipping time. Their website says US orders takes about 2-3 days for processing and 3-7 days for shipping. They had another section for international orders with longer processing time which is misleading because comes to find out the product was coming from China. I ordered 2 flavors; strawberry honey and artic mint. After two weeks, I reached out to customer service letting them know I was disappointed and the tracking number they provided wasn’t working. I bought this for a specific occasion and it didn’t come on time and they told me I can get either store credit or a partial refund. I opted for the partial refund and then they emailed me back asking why I was asking for a partial refund after they offered so I was confused. All this was coming from the same email from somebody named Jessica Puntro. Then they went on to say I would have to wait for the product to come for them to give me a partial refund. The product came yesterday 3/28 and only 1 bottle was sent. Not only that, it wasn’t even their brand!! You can get the same one off Amazon & get 2 bottles for $12! No Breevelle branding, different name, the packaging did not come from the company. TOTAL SCAM!! I had to request a charge back from my bank. REPORT THEM TO THE TO THE US FRAUD DEPARTMENT IF IN THE STATES!! I wish there was an option to upload pics because I have all the receipts!!
30 mars 2026
Avis spontané
Réponse de Breevelle
Hi there, I'm truly sorry about this experience — receiving the wrong item, missing products, and delays like this is completely unacceptable, and I understand how frustrating that must be.
I've personally flagged your order, and our team is currently reviewing the shipment details and contacting the courier and fulfillment team to investigate what went wrong. A team lead will also be reaching out to your email today to get this fully resolved, including a replacement or refund as appropriate.
If you'd like to reach us directly in the meantime: support@breevelle.com. We're going to make this right.
SCAM!!!
SCAM!!!! i am writing back and forth with Jessica Puntro and am not getting anywhere! they claim my package has been delivered but refuse to show me who to, no signature, no ID, nothing that proves that and I HAVE NEVER received my product!!! they now refuse to REFUND me simply by saying “ After reviewing our records, your order #205903S was marked as delivered by the carrier. Since the package has been fulfilled and confirmed delivered, we are unable to process a refund for this order” NOTE: there is no proof of delivery other than their statement!!!!! in Spain, you must give your NIE or sign when receiving a parcel - so I am certain this is a LIE and the company Breevelle is one big scam!!!!! @Brevelle, do not act confused based on my name on here - my second name is Bianca and thwr is no chance for you to get out of this, since everything is documented from my side, however you are not able to provide any proof, of the receiving end!
28 mars 2026
Avis spontané
Réponse de Breevelle
Hi Bianca, I'm truly sorry about this experience — not receiving your order and not having clear delivery confirmation is completely unacceptable, and I understand how frustrating that must be.
I've personally flagged your order, and our team is currently contacting the courier to request full delivery details and investigate what may have happened. A team lead will also be reaching out to your email today to help get this fully resolved.
If you'd like to reach us directly in the meantime: support@breevelle.com. We're going to make this right.
Poor notification updates
I did not receive any notification that the order was confirmed via email - I had to write an email to receive the confirmation.
Then after not receiving any despatch notification, I again wrote and email to find out that one item was not in stock and asked if I could change it, to which I agreed.
After a few days I checked the order tracking only to be prompted that my order could not be found.
I again wrote an email and after a few days was informed that I would be refunded.
25 mars 2026
Avis spontané
Réponse de Breevelle
Hi!
Thank you for reaching out and we sincerely apologize for the lack of communication throughout your order experience.
Unfortunately, due to the current geopolitical situation and ongoing conflict in the region, we were unable to fulfill shipments to your location. As a result, your order was cancelled and we are pleased to confirm that your full refund has already been issued to your original payment method.
We truly value your patience and are sorry for the inconvenience caused. Should you have any further questions, please do not hesitate to reach out.
Warm regards,
Breevelle
Don’t Hold Your Breath
First, the order took an excessive amount of time to arrive.
Secondly, I was shorted two bottles of the four I payed for.
Thirdly, they sent the wrong flavour.
Edited to say that customer service was excellent and the problem was corrected.
23 mars 2026
Avis spontané
Réponse de Breevelle
We’re really sorry to hear about your experience — this is not the standard we aim to provide.
It sounds like there may have been an issue with your order, and we’d really like to make this right. Please contact us at support@breevelle.com with your order details so we can investigate and resolve this for you as quickly as possible.
Thank you for bringing this to our attention.
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