Cindy was so helpful in informing me my item was not in stock and a choice by email as to cancel and refund the order or to wait until it arrives then they will prioritise my delivery. I comfortably a... Voir plus
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I've had a really good experience with Brigade Clothing on my recent order. I received part delivery as one item was out of stock. What was delivered was too small in size. I contacted them and Elle d... Voir plus
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Order was out of stock but Cindy was amazing and had good communication about the delay. Got it shipped out next day as soon as it was available. Thank you for your help Cindy!
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I had to order uniform at short notice due to change of school. Kelly and Cindy could not have been more helpful with getting the order sorted much quicker than the stated lead times to help with the... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Leading UK manufacturer and suppliers of quality embroidered & printed school uniforms and school accessories for over 25 years.
Coordonnées de contact
15 Binns Close, CV4 9TB, Coventry, Royaume-Uni
- https://www.brigade.uk.com
- https://www.brigade.uk.com
- brigade.uk.com
4,6
Excellent
1 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Customer service was great
Easy system to use. Delivery direct to school prior to holidays. Uniform is good quality. Ria was outstanding with a part of my order which was delayed due to stock... thank you Ria!
29 juillet 2025
Avis spontané
Réponse : Brigade Clothing Ltd
Thank you for your lovely review! We're glad you found the system easy to use and are happy with the uniform quality. Ria is so pleased she was able to help! 💙
Superb customer service that goes above and beyond
Outstanding customer service this morning from Cindy at Brigade. I won’t lie, initially I was cross with how difficult it felt to make contact with the company regarding an order I had placed urgently this morning to get my son a new jumper. My first email was perhaps a little strong.
Cindy’s prompt and lovely response went above and beyond anything I expected. If there was an award for the best customer service response of the year, I’d vote Cindy. She was warm, efficient, polite and most of all absolutely resolved my issue - and then some.
After a difficult start to a Monday, this mornings experience with Brigade has brightened my day and taken a little bit of stress away worrying about whether my son will have a jumper to wear for the next few weeks.
Thanks so much again !
15 septembre 2025
Avis spontané
Réponse : Brigade Clothing Ltd
Thank you so much for taking the time to share such thoughtful feedback. We’re truly sorry for the initial frustration you experienced, but we’re absolutely delighted to hear that Cindy was able to turn things around and provide the support you needed.
Cindy said it was truly her pleasure to help, and she really appreciates you taking the time to post such kind words. Your message made her day – and ours too!
We’re so glad we could help ease some of the stress, and we hope your son enjoys his new jumper. Thank you again for your understanding and for giving us the opportunity to make things right. 💙
Cindy was very helpful and answered to…
Cindy was very helpful and answered to my query in a very polity manner and very quickly.
Thanks, Cindy
10 septembre 2025
Avis spontané
Réponse : Brigade Clothing Ltd
Thank you for your lovely feedback! We're so pleased to hear that Cindy was able to assist you quickly and politely.
My sons school uniform unfortunately…
My sons school uniform unfortunately got lost during the delivery process it has been so stressful however a lovely lady called Cindy was quick to dispatch a new order and have it delivered to us the next day, even when there was an issue with the sizing she was there to support us and do everything she could. Thank you Cindy!
10 septembre 2025
Avis spontané
Réponse : Brigade Clothing Ltd
Thank you so much for your kind review. We're very sorry for the initial inconvenience, but we're so pleased to hear that Cindy was able to support you throughout. We've passed on your lovely feedback to her, and she was absolutely delighted to hear it! 💙
Missing item, solved in a flash
I had a missing item from my order and contacted customer service. I ended up in touch with the fantastic Cindy who solved my problem in a heartbeat. She is a credit to the organisation and it was a genuine pleasure to correspond with her. Thank you Cindy, Customer Service at its best.
10 septembre 2025
Avis spontané
Réponse : Brigade Clothing Ltd
Thank you so much for your kind words! We’re so pleased to hear Cindy was able to resolve the issue so quickly and make the process a positive one. She truly is a credit to our team — and she asked us to pass on her thanks for your lovely feedback. It really means a lot!
Kelly from customer service was…
Kelly from customer service was fantastic. Unfortunately the jumpers arrived and were a different fit to the ones we had ordered last year. Kelly replied to my email within 24hrs and arranged a label to send them back and to let her know as soon as I had. The same day I replied to her the new ones were sent out and I received them a day later. Kelly stayed in touch with me during the whole process. Fantastic customer service and nothing was too much trouble. Thank you Kelly!
1 septembre 2025
Avis spontané
Réponse : Brigade Clothing Ltd
Thank you so much for your lovely feedback! I'm really glad I was able to support you so quickly. I was delighted to be able to help and really appreciate your kind words. We always aim to make the process as easy as possible, and it’s great to know you had such a positive experience!
Thank you Brigade for excellent…
Thank you Brigade for excellent service. Especially for customer assistant Cindy. I got great support, quick response and my issue was solved in no time. Cindy was very amazing, professional and helpful.
10 septembre 2025
Avis spontané
Réponse : Brigade Clothing Ltd
Thank you so much for your wonderful feedback! We always aim to provide the best possible customer service, and hearing comments like yours really makes our job so much more rewarding. Cindy was thrilled to hear your kind words!
Cindy
Cindy, from customer service was absolutely amazing.She was very professional,helpful and very patient with me.Actually I ordered uniforms for my son,the EVRI parcel service not given any information,unfortunately I missed my parcel and I contacted the customer service ,very soon Mrs Cindy give response and she arranged the replacement.
9 septembre 2025
Avis spontané
Réponse : Brigade Clothing Ltd
Thank you so much for your kind words! We're really sorry for the delivery issue, but so pleased Cindy was able to get everything resolved quickly for you. She's absolutely delighted with your feedback — it truly means a lot!
Ordered my son a new pe top but evri…
Ordered my son a new pe top but evri didnt follow correct delivery instructions and parcel was missing! Emailed and Cindy arranged a replacement to be sent out ASAP! Fab customer service x
5 septembre 2025
Avis spontané
Réponse : Brigade Clothing Ltd
Thanks so much for your lovely review! We're sorry to hear about the delivery issue, but so pleased Cindy was able to get it sorted quickly for you. We'll be sure to pass on your kind words! 😊
Amazing customer service
Cindy, from customer service was so helpful and quick coming back. I made an order in a panic as I thought I lost an item of clothing which I then found. This was quickly cancelled and confirmed a refund would be received. Prior to this the school clothing ordered come in perfect condition and again service was excellent.
5 septembre 2025
Avis spontané
Réponse : Brigade Clothing Ltd
Thank you so much for your lovely feedback! We're really glad to hear everything arrived in perfect condition and that Cindy was able to help you quickly with your cancellation and refund. We'll make sure she sees your kind words — it means a lot to the team!
Amazing customer service from Elle!
Elle was so helpful with the delivery of our Brigade order. I had entered the wrong postcode on the delivery address when I placed the order. Elle was so kind and got in touch with me about the delivery issue and went out of her way to sort it for us - contacting the courier company to re-direct the parcel to the correct address. The parcel arrived that very same evening! Thank you so much Elle for all your help we really appreciated it. You were so patient and understanding, definitely 5+ stars from us!
13 août 2025
Avis spontané
Réponse : Brigade Clothing Ltd
Thank you so much for your lovely review! We’re so pleased Elle was able to help get everything sorted so quickly. We'll be sure to pass on your kind words — she’ll be thrilled! ⭐
Exceptional Customer Service Despite Delivery Mishap
I ordered my daughter’s school uniform in early July, and it was dispatched on 23 July and marked as delivered on 25 July. However, we hadn’t received anything — and only later discovered that the delivery company had placed the parcel in our wheelie bin, without any notification to me.
At the time, I was on leave and out of the country, so it wasn’t until I followed up with the company that I saw the delivery note indicating the bin drop-off. Understandably, this caused a great deal of confusion and frustration.
Thankfully, I managed to get hold of Kelly, who was absolutely brilliant. She took the time to investigate the issue and, understanding the urgency with the school term approaching, arranged for the uniform to be resent and delivered by Friday 29 August — just in time for my daughter’s first day back on Monday.
Despite the initial mishap, Kelly’s professionalism and swift action turned the experience around. Her support was a real relief during a stressful time, and I’m incredibly grateful for her help.
25 août 2025
Avis spontané
Réponse : Brigade Clothing Ltd
Thank you so much for your kind review! We're really sorry for the initial delivery issue and completely understand how stressful that must have been, especially with the start of term approaching.
We're so glad we was able to step in and get everything sorted in time.
We really appreciate you taking the time to share your experience and hope your daughter had a great first day back!
Awful website
This website in ordering uniform is rubbish. Sizing is completely wrong! We spent so much money to send uniform back and you have to wait so long for delivery. You can never talk to any e and complain about the service!!!
I prefer the old fashion way and go to a school shop
22 août 2025
Avis spontané
Réponse : Brigade Clothing Ltd
Dear Sam,
Thank you for your feedback, and we're very sorry to hear that you’ve had a frustrating experience with your recent orders.
We can see that you placed two orders with us and then cancelled the second one in full. Unfortunately, we didn’t receive any direct communication from you regarding the sizing issues or delivery concerns. Please be assured that our online customer services team is always here to help and typically responds to enquiries within 24 hours Monday to Friday. While we don’t currently offer a telephone support service, many of our customers have found our online support to be efficient, helpful, and convenient.
We completely understand that shopping for uniform online can sometimes be challenging, especially with sizing. We would have welcomed the opportunity to support you with any concerns and work to resolve them quickly had we been contacted directly.
Once again, we’re sorry that your experience didn’t meet your expectations and do appreciate your comments, which we’ve shared with our wider team to help improve our services further.
Kind regards,
Kelly Holcroft
Customer Services Manager
Cindy
Cindy, from customer service was absolutely amazing.She was very professional,helpful and very patient with me.She helped me in a short time with a lost parcel.I really appreciate all her help, the uniform was sent just in time before my son to start the school.Thank you
5 stars from me to customer service.
2 septembre 2025
Avis spontané
Réponse : Brigade Clothing Ltd
Thank you so much for your kind words! We're delighted to hear that Cindy was able to help you so efficiently – we’ll make sure she sees your lovely feedback. We're really glad your son's uniform arrived in time, and we truly appreciate you taking the time to share your experience.
Great company
Great company. Uniform is such good quality and lasts so long I can had it down. It doesn’t fade either. They respond quickly and Elle was really nice and helpful.
28 août 2025
Avis spontané
Réponse : Brigade Clothing Ltd
Thank you for the lovely feedback! We're so pleased to hear you're happy with the quality of the uniform and the service. We'll be sure to pass your kind words on to Elle – she’ll be delighted!
Always a great service
Always a great service, and one small problem was soon resolved in a very friendly way by the excellent Grace! Well done
22 août 2025
Avis spontané
Réponse : Brigade Clothing Ltd
Thank you so much for your kind words! We're really glad to hear you were happy with the service, and we’ll be sure to pass your lovely feedback on to Grace – she’ll be thrilled!
I have had a slight issue with delivery…
I have had a slight issue with delivery being over the expected time, however I contacted the team at brigade and a lady named elle could not be more helpful! I am over the moon that she has been able to sort this for me, she has put my mind at ease. Even personally called me to see if there was a way to resolve this small issue. Which she was able to sort for me.
21 août 2025
Avis spontané
Réponse : Brigade Clothing Ltd
Hello Charley,
Thank you for your review and we are sorry to hear you had an issue with your delivery but so glad our customer services team were able to assist you.
Thank you
Kelly Holcroft
Customer Services Manager
Emailed for an update on my order
Emailed for an update on my order. Prompt response from Grace and received my order the next day. Very helpful! Thanks
21 août 2025
Avis spontané
Réponse : Brigade Clothing Ltd
Thank you for your feedback and we are grateful to hear you are happy with our service.
Great Customer Service
After an issue with the uniform sizing I contacted the company. Grace responded quickly and was most helpful, sorting the issue immediately. Many Thanks.
21 août 2025
Avis spontané
Réponse : Brigade Clothing Ltd
We are so glad Grace was able to help you with your sizing issue and thank you for taking the time to leave this review.
Their level of promptness in replying…
Their level of promptness in replying emails their professionalism, and empathy is top notch.
Big shout out to Elle.
20 août 2025
Avis spontané
Réponse : Brigade Clothing Ltd
Dear Olufemi,
Thank you for taking the time to leave such positive feedback regarding our customer service and of course Elle.
Kind regards
Kelly Holcroft
Customer Service Manager
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