Bristolairportparkingsolutions Avis 

AVOID AVOID AVOID
Cowboy company. Staff who LIE
They don't respond to emails. Your vehicle will be dumped in a filthy field. My vehicle was also used to transport other people without my consent as the interior of my car was covered in mud. All captured on dashcam and I've had no response back to my complaint. How they are allowed to trade at the airport is beyond me. DO NOT USE THIS COMPANY.

Terrible company. They repeatedly lied as to when the car would be retuned.
When it was retuned over an hour late the front number plate was missing, the bumper is damaged with heavy scoring in the colour coded part. The car was caked in mud and when I cleaned the mud off I noticed damage to one of my alloy wheels. The woman I spoke to claimed her name was Marry Williams when it clearly wasn’t she repeatedly put the phone down on me and was very rude.
I wish I checked the mileage as I suspect it was used when it should have been parked up.
AVOID THIS COMPANY AND I AM AMAZED THAT THE AIRPORT ALLOWS THEM TO TRADE.

Used this company from October 13 to 17 2024 as a good price. Never used a Meet and Greet service before but it will be the last. Unclear from the start just where to meet. No conversation with the guy who took the car (not even sure he could speak English). On returning to pick up the car, again no communication, the guy parked across 3 parking spaces facing the exit and disappeared very quickly. I noticed the back window was partly down but I wasn't unduly
concerned. On the journey home my friend noticed the dashcam had been unplugged and the camera reversed. The next day I noticed mud on all mats (including the rear), some mud on the back of front seats, the back seats cleared and back arm rest down. It was obvious that my car had been used. It never occured to me photograph the mileage.
I phoned the company and asked to speak to the manager and spoke to 'Haron Shah' the manager of his 'team'. He told me that should never have happened and to email them. I sent details plus photographs but their 'get out' clause in the small print is that any photographs taken should be at the airport with the terminal clearly in the background! That would have been impossible given the fact that it was dark and beacuse of way he had parked the car. Citizen's advice say that the small print is irrelevant as the Consumer Rights Act states there must be 'Reaonable Care and Skill' in the service provided and will pass details on to Trading Standards. I have notified the bank and they have advised contacting the police. I think the worse thing about all this is that they are being allowed to continue operating in this way.

WARNING - do not use.

It took me three attempts to get through to them to notify them of my arrival time. Once I got through the instructions weren't clear where to the meet the person to hand over my car. I was roaming the car park to find the person. It was guess work. I spotted a man and approached him to ask him if he was the person that I was meeting. He then was on his mobile phone and didn't answer my question. I got back in the car when he stood outside my car. I handed over the key, which was a silly thing to do because he didn't have a company badge or ID. He didn't make me feel at ease. I knew then that they weren't going to look after my car, but was desperate to get on that plane. On the plane, I was worrying about whether he was the greet and meet person or have I just handed my key to a random person. Came back and called them to notify them that I will be picking up my car. It took several attempts and thinking I will have to make my way home without the car. Eventually got through and they did meet me at the car park on time and the person was lovely. I noticed the state of the car and the scratch scratch straight away. The man was gone before I could address it. I drove home because I had a child with me and thought I will contact the company when I get home. I have emailed them and still haven't had a response. I will be calling them if they don't respond. I am not paying for the scratch. The car was immaculate when I handed it to them and got it back a wreck. Cleaning the car wasn't an issue and easily resolved, but the scratch is going to be costly. Also got a dentist on my front bonnet. I am absolutely devastated. I have learnt my lesson not reading the reviews beforehand. The service is a reasonable price, but it has cost my time and money. I wouldn't have bothered. This has distressed me and I am not easily distressed, so it must be bad.This is first time I have left a bad review, but I wanted to warn people so the same thing doesn't happen to them. Please find an alternative to park or get to the airport unless you want your car ruined. They should be ashamed of themselves and not be trading. I am going to report it to the police the car is a wreck.

DO NOT USE ~ Shocking company, they used my car for 170 miles of personal use during our holiday.. Having provided clear photo evidence of the fuel status and mileage at drop off and collection, they basically told me to ‘f’ off, with zero apology or investigation. AVOID, AVOID, AVOID

Do not use this company!!

The company are totally useless. My car was returned damage and dirty.

They call it meet and greet but they just left us waiting for 45 minutes for my car to be returned back to me.

The people who collect the car cannot talk English so when I questioned about the damage they told me to take a photo and email in. When I did this their email team refused the photo and don't reply after that.

Please don't waste your time with this company they are by far the worst company I've had to deal with.

ABSOLUTELY AWFUL. TOTAL SCAMMERS.

Very disappointing service. Late to collect, wrong area stated. Waited over an hour when we returned. Car was red hot. No real communication with the office, just stating on their way. Clearly telling lies.
Would not use this service and would not recommend.

We booked 4 days parking and did all that was requested by ringing half an hour before. When we arrived at the short stay car park at the appointed time, nobody was there. We drove around for around ten minutes and eventually somebody appeared and took the car away, at the time it was clean. We were told on return to call the number and give half an hours notice as they were 10 miles away. We waited 45 minutes and when it was returned I was aghast at the state of it, caked in mud as other contributors have found. Also the heating had been turned up to 28 degrees when it was relatively warm weather so pretty obvious someone had been treating the car as their own. The mud also suggested it had been parked in a field. I rang immediately to complain and was given an email to write to which I did together with photos I took. I received no reply so I rang the company and they hung up on me. So if you want your car to do a minimum of 20 miles and be parked in a muddy field whilst you are away and have to wait at both ends with them hanging up on you when you want to complain you're very welcome. You will also have to pay an additional minimum of £12 to get your car in and out of the short stay car park, in fairness this is stated on the pickup but in future we will use a better company than this bunch of absolute cowboys. They are to be avoided at all costs.

I concur with all the other terrible reviews below. I had to do a last minute booking and although they collected my car on time and returned it when they said they would, it is absolutely caked in mud!!! I’d paid for covered parking and there is no way my car has been kept anywhere dry or under cover. Thankfully there doesn’t appear to be any damage like some of the other reviews, but I now have to spend £20 getting it cleaned.

Absolutely disgusting company and service, the staff and appalling. Laughing at the fact they left two young women and a minor stranded in Bristol airport car park for over 2 hours at 4am in the morning as they didn’t return my car, cancelling our calls and when we did get through using a different number they kept lieing and making excuses about the where abouts of my car! I ended up ringing the police and I do think if I hadn’t my car wouldn’t have been returned until even later! my car is absolutely caked in mud as if my car has been rallied around, mud in places I’ve never even thought possible. Damage to front of my car also, the driver finally arrived laughing thinking it was a big joke. Absolute disgusting and immoral company! I’m taking it further as I have evidence of it all and if I need to I’ll take them to court! Do not use this company! Nothing but a bunch of cowboys and scammers!! 🤬🤬

STOP! Don't book through this company
Especially not the meet and great service they offer. It's a total lie.
Not even worth a 1 Star rating
Unprofessional
Unreliable
Bad bad experience

I booked my car with this company,and probably I enjoyed their service,good dealing on the phone even satisfied me on which I want to b satisfied and yeah the timing to deliver car is great as which was mentioned on email.Much satisfied so giving 5stars..

They failed to be at the appointed place and time. We provided correct evidence and they promised FULL refund but they haven't (many weeks later). Worst experience we have ever had with "Meet & Greet".
Scandalous, Use them at your peril!

AVOID AVOID AVOID - BRISTOL AIRPORT PARKING SOLUTIONS
Very late returning my car, at midnight.
Car covered in bird poo and retruned with BIG DENT in the side.
Now hiding behind Ts&Cs to say the wont cover it as I neeeded to take photos of the damage in the dark !
TERRIBLE SERVICE - TERRILE ATTITUDE.
PLEASE DO NOT MAKE THE SAME MISTAKE YOURSELF.
Avoid Bristol Airport Parking Solutions at all cost.