SCAM COMPANY! ordered a little lighter/pipe thing. They took the money, marked the parcel as delivered but no delivery has ever been attempted. No contact number (What A Shock) will be slamming your... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Wasn't expecting much, but had to buy, I was happily surprised, the cottons strong, the needles are long hard and very easy to thread, im very happy, you wont be dissapointed, great purchase. Wish id... Voir plus
Damaged goods arrived and failure of response from company. Have emailed 3 times with zero response. Very disappointing.
L'entreprise a répondu
After seeing an insta post advertising their colour match foundation and it stating is was UK based, I ordered! The product does not do anything other than leaving skin feel kind of sticky/clammy. I... Voir plus
L'entreprise a répondu
2,8
Moyen
100 avis
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Broken Brush
The makeup brush was broken when it arrived, so maybe you need to put it in a hard case and not just in a plastic bag when sending it out to customers.
3 février 2026
CONMEN
SCAM - DO NOT BUY FROM THESE CHARLATANS !!!
Ordered 5 boxer shorts described as “ultra absorbent boxer briefs. Absolute bull sh**. Nothing whatsoever absorbent -
consists of just double thickness of the same thin material as main construction.
Return process involves returning to China ! Obviously to discourage returns.
Liars and cheats. AVOID AT ALL COST
7 février 2026
Avis spontané
Réponse : Britneed
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@britneed.com . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
SCAM BE AWARE
I ordered a wok from this company it wasn’t cheap this company is a scam it came up on my social media I loved what I saw and paid for it but unfortunately it is a SCAM COMPANY it showed delivered not to me you can’t even trace delivery avoid at all cost will contacting my bank I have emailed the company 5 times no response ( only a generated response ) absolutely awful be careful everyone! I have already emailed several times before writing this review you have all my details !
10 janvier 2026
Avis spontané
Réponse : Britneed
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@britneed.com. This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.
Réponse : Britneed
Dear Customer,
Thank you for your honest feedback. We sincerely apologize that the product’s performance . We understand your frustration and do not take such concerns lightly.
We are committed to addressing this issue promptly and fairly. Please contact our customer service team directly at service@britneed.com, and we will work with you to find an immediate resolution.
We appreciate the opportunity to make this right.
I bought 2 of the symphony vacuum…
I bought 2 of the symphony vacuum cleaners for fish tank. 1 for a friend l for myself . I have seen the reviews and l must be the unlucky one mine worked for about 2 litres and then stopped l reached out to the firm but they reply by automated email. They are not a firm l would recommend if something goes wrong they are useless l can’t send a picture of something that is not working..
18 janvier 2026
Avis spontané
Réponse : Britneed
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@britneed.com, and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
Please send what you advertise
I ordered a a dual sided electric griddle it arrived yesterday and it was no bigger than a compact disc and was nothing like what they advertised!! there was no dual sides to it!! What they sent was a red small waffle maker which is not what they advertised!! I want a refund and for future do not false advertise its dishonest!!!! NOT HAPPY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
19 janvier 2026
Avis spontané
Réponse : Britneed
Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@britneed.com. We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.
I ordered a product from this company…
I ordered a product from this company which was not what it was described. I raised a complaint and they very kindly refunded my money.
19 décembre 2025
Avis spontané
Don't Believe Their 5 Star Reviews
Having received unsolicited vouchers via email, I reviewed their reviews.
Guess what, almost every 5 star review is a generic 'great product/service' review, but not one of them states what the product or service was, sound like review padding to me - BE WARY OF THIS WEB SITE
19 décembre 2025
Avis spontané
Réponse : Britneed
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@britneed.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Item not received
That is now six weeks that I placed the order and the item has not been received (Nail clipper) Should I have known that the item was being sent from China I would never have placed it
18 décembre 2025
Avis spontané
Réponse : Britneed
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@britneed.com.. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Not received my parcel orders on 16th of November 2025
Did not receive my parcel from the 16th of November
16 novembre 2025
Avis spontané
Réponse : Britneed
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@britneed.com.. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Joanne from sky customer service was…
Joanne from sky customer service was amazing I’ve been trying for over two weeks to get a replacement stream box I was just going round and around
Joanne listened to me and read the notes on file and the box delivered next day
12 décembre 2025
Avis spontané
Wish i checked the reviews before…
Wish i checked the reviews before purchasing!
Purchased a fish tank water cleaner not realising that these items are shipped from China.
Been 3 weeks so far and C/Services have provided a tracking reference.
3 weeks and it hasn’t even cleared customs in Sunyou.
Let’s see if the item arrives before 2026.
29 novembre 2025
Avis spontané
Réponse : Britneed
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@britneed.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Fantastic bit of kit customer service…
Fantastic bit of kit customer service was outstanding
2 décembre 2025
Avis spontané
Brilliant product that works very well…
Brilliant product that works very well with a 9 Volt battery
9 décembre 2025
Avis spontané
Fantastic customer service and care.
Fantastic customer service and care.
28 novembre 2025
Avis spontané
What a load of rubbish
What a load of rubbish , lasted 5 days and hardly any colour , expensive trash.
3 décembre 2025
Avis spontané
Réponse : Britneed
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@britneed.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Absolute garbage
Absolute garbage! The item is pan is absolutely NOT non stick. In fact the food was stuck so bad to the pan I couldn’t clean it & threw out after using it twice! The food absolutely does not move around freely in the pan as shown. Complete scam. £45 down the toilet.
13 décembre 2025
Avis spontané
Réponse : Britneed
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@britneed.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Nothing but problems with the scooter…
Nothing but problems with the scooter from start to finish , refused a full refund even though the scooter doesn't do what was advertised, spent time on 100s of emails and still no joy , offshore customer service team again are no help at all as you get a different person every day . Ended up having to settle for money off . Would not buy from
Them again , if you want piece of mind with your purchase I would shop elsewhere
1 novembre 2025
Avis spontané
Réponse : Britneed
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@britneed.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
This is rubbish product not like…
This is rubbish product not like advertising.
13 décembre 2025
Avis spontané
Réponse : Britneed
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@britneed.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.