Really easy to organise and very thorough clean. Felt like a new home after. Appreciated the quality checker who came by about an hour after to make sure it was up to standards too!
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Lisez les avis des autres
Broom and Bucket were fantastic. I’ve tried a few services which haven’t worked out for a variety of reasons… Broom & Bucket were super professional and lovely to chat with throughout, and Mollie did... Voir plus
L'entreprise a répondu
From my first initial contact with Broom and Bucket to the completion of my house deep clean , I was impressed with the speedy , friendly and professional response of Emma and Daisy . Nothing... Voir plus
L'entreprise a répondu
David P and Caitlin cleaned my home on 3/7/26. They did a brilliant job;such attention to detail. They were both extremely thorough, courteous and good-humoured. They followed instructions regarding t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
You have better things to do than clean. At Broom and Bucket, we provide trusted and professional house cleaning and sanitizing services for our valued clients. Our straightforward pricing model allows us to provide you with a quote immediately, meaning less time to wait for your home to be sparkling clean. Our unique Deep Clean Cycle System provides a general clean of your entire home, while deep cleaning a portion of your home on each visit. This ensures your entire home is cleaned to a deep clean standard once you're on our Cycle System. From deep cleans, to tenancy cleaning, to reoccuring cleaning plans, Broom and Bucket is ready to help! We offer house and flat cleaning, deep cleans, one-time cleans, end of tenancy cleaning, after construction cleans, oven cleaning, refrigerator / fridge cleaning, light carpet cleaning, and more!
Coordonnées de contact
Queens Dock Business Centre, 67-83 Norfolk St, L1 0BG, Liverpool, Royaume-Uni
- 01512034405
- info@broomandbucket.co.uk
- broomandbucket.co.uk
4,7
Excellent
111 avis
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Nice team, poor service
I called broom and bucket to book a one off clean as we'd just moved into the property. That was the precise request I made to the call handler. I was quoted for 4h of clean time, plus oven clean.
Two lovely ladies came, and after the 4h, plus an additional 1h.45, only half the house was cleaned, and to a poor standard.
The oven was only half cleaned, but they did offered to return to finish.
When I questioned the service, I was told that the clean was booked a general clean, which is more light upkeep, rather than deep clean. This was at no point mentioned. Also, why would you as a business agree to book a light upkeep clean for someone who just moved into a property?!
The team were lovely, and offered a 10% refund, but the standard was just poor and would not recommend them, nor would I book them again.
Please see pictures.
15 juillet 2025
Avis spontané
Réponse de Broom and Bucket Ltd
Hi Monica,
Thank you for your feedback. I’d like to clarify a few points to provide a fuller and more accurate picture of the situation.
You specifically booked a general clean with an oven clean add-on, and at no point during the booking process did you request a deep clean or describe the property in a way that suggested one might be required. You also seemed satisfied with the amount of cleaning hours we estimated for you. We would have advised you toward our start of tenancy/deep clean service, which is significantly more time-intensive and priced accordingly had you been clearer in your expectations.
As a business, we don’t upsell services unnecessarily — we go by what is requested. It is always at the client’s discretion what level of service they choose, and the vast majority of our clients do opt for a general clean due to the investment involved in a full deep clean.
We’ve acknowledged that expectations weren’t aligned in this case and have made every effort to resolve things fairly — including issuing a 10% discount, offering to return at no cost to complete the oven and to provide additional cleaning, and placing a further 10% credit on your account for any future service.
We truly did our best to work with you to reach a resolution, but your review omits the many attempts we made in good faith to make things right. While we’re disappointed this experience has left you dissatisfied, we stand by the service that was booked and delivered, and the fair steps we’ve taken to address your concerns.
We wish you the best moving forward.
Broom and Bucket
Service was great and all the work was…
Service was great and all the work was done well
1 août 2025
Avis spontané
Réponse de Broom and Bucket Ltd
Thank you very much for taking the time to leave us a review :)
BRILLIANT CLEANERS
It was easy to book this. service. Only gave them 5 days notice. They came, got on with the job, and did a brilliant job.
I thought they had swapped the bath, it was so clean 😀
I would definitely recommend and I will use them again
25 juillet 2025
Avis spontané
Réponse de Broom and Bucket Ltd
Thank you so much, Marian! We’re so pleased we could help at short notice and that you were happy with the results — your comment about the bath made us all smile! We really appreciate the recommendation and look forward to helping again in the future.
Amazing job house was sparkling!
Holly did an amazing job cleaning my house end of tenancy. It was in a right mess after the tenant left. Holly did a wonderful job leaving it absolutely sparkling.
Not only that Holly is a delight to work with. Professional, caring and lovely and she kindly sent me pics of her work. Everything ran like clockwork and broom and bucket communicated thoroughly throughout.
A perfect cleaning job leaving the house sparkling. Highly recommend, thank you Holly and B&B team.
15 juillet 2025
Avis spontané
Réponse de Broom and Bucket Ltd
Thank you Janine, Holly is a star and I'm so glad you had such a stress free clean with us. Hope to clean for you again in the future.
Poppy was brilliant
Poppy was brilliant, really made sure everything was spotless. Couldn’t recommend this company enough. Amazing job!
15 juillet 2025
Avis spontané
Réponse de Broom and Bucket Ltd
Thanks for the kind words Shahad! We hope to clean for you in the future
Sparky clean 🤩
Very happy with the service. Daisy was lovely and has done an amazing job!
11 juillet 2025
Avis spontané
Réponse de Broom and Bucket Ltd
Thank you so much for taking the time to leave some feedback! We really appreciate this and we are so happy that Daisy was able to give you a 5 star clean on this occasion. We hope we can clean for you again soon!
Many thanks,
Broom & Bucket
I can strongly recommend this company
I can strongly recommend this company. Terri and Katilyn did an amazing deep clean at very short notice. Very professional, efficient and friendly. Very happy with the service and would definitely book this company again.
7 juillet 2025
Avis spontané
Réponse de Broom and Bucket Ltd
Thank you so much for your kind words and wonderful recommendation! We're thrilled to hear that Terri and Katilyn were able to provide a deep clean at short notice and that you were happy with their work. We’ll be sure to pass along your lovely feedback to them—they’ll be delighted! It was our pleasure to help, and we look forward to welcoming you back again in the future.
Warm regards,
Broom & Bucket
Lovely team
Holly & Asa were a pleasure to have in our home. Holly did an incredible job in our bathroom, it’s shining like I’ve never seen it shine before and Asa left the kitchen sink gleaming.
The customer service is 5*, excellent communication via WhatsApp which is perfect for me. Thank you
8 juillet 2025
Avis spontané
Réponse de Broom and Bucket Ltd
Thank you so much for this lovely feedback! Holly and Asa will be so pleased to hear your kind words — we’re thrilled they made such a great impression. We're also really glad you found the WhatsApp communication helpful. It’s been a pleasure supporting you and we hope to see you again soon.
Amazing experience
I’ve had an amazing experience with them.Poppy was very good and my house was very clean and tidy. She left a little card, tea and biscuits, so lovely. Definitely going to keep it. 100% recommend
4 juillet 2025
Avis spontané
Réponse de Broom and Bucket Ltd
Thank you so much for taking the time to leave some feedback. We really appreciate this and we are happy that we could help make your home sparkle!
Highly Recommend – Fast, Friendly, and Professional
I had an amazing experience with this company! They were able to fit me in for an end of tenancy clean at very short notice, and the results were above my expectations.
Danielle, who organised everything, was incredibly friendly, efficient, and quick to confirm all the details, which made the whole process much less stressful. Terri, the cleaner, was absolutely fabulous — so friendly, kind, and reassuring. She arrived right on time and finished the clean super quickly with fantastic results.
I would honestly recommend this company to anyone looking for a professional, reliable, and friendly cleaning service. Thank you so much!
3 juillet 2025
Avis spontané
Réponse de Broom and Bucket Ltd
Thank you, Rowena — this is such a lovely and thoughtful review! We’re so glad the process felt smooth and stress-free for you. Danielle and Terri will be absolutely delighted to hear your kind words. It means a lot to us that you’d recommend us, and we’re here anytime you need us again.
Cleaning
Exceptional quality cleaning. Can't live without them. Thank you so much Holly
17 juin 2025
Avis spontané
Réponse de Broom and Bucket Ltd
Thank you so much, Suchi! We're so happy to hear how much you value the service — that really means a lot. Holly will be so touched by your kind words. Its a pleasure to regularly clean for you!
A not satisfying experience
This was an end of tenancy cleaning that was cancelled on the same day the of the scheduled service.
An alternative was found for the next day (Sunday) but only one person was sent to clean the house which was absolutely evident it wouldn’t be enough.
Therefore, after paying for a cleaning service, me and my husband had to take care of the entire upper floor while the cleaning lady dealt with the floor downstairs.
This is quite unprofessional especially when the company knew we had to deliver the keys for the house that day as new tenants would be occupying the house.
I was not happy with the cancellation but these things sometimes happen (I get that). What I am not definitely happy about (at all) was the lack of interest in evaluating the work that was supposed to be done, not sending an appropriate sized team and the total lack of interest in following up a situation created by your company.
31 mai 2025
Avis spontané
Réponse de Broom and Bucket Ltd
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that you were left feeling disappointed with your experience, and we appreciate the opportunity to clarify what happened from our side.
You originally booked a 3.5-hour general cleaning service with a focus on the kitchen, not a full end of tenancy clean. Per your guidance, you requested help with specific areas before handing keys over and declined our full end of tenancy service.
For general cleans of that length, it is standard for us to send one cleaner, which was the case here. For full tenancy cleans of a property of your size we typically recommend around 9.5 hours of cleaning and send a team of 2–3 people to meet that demand efficiently.
We completely understand the importance of timing during a move, and we regret that we had to reschedule due to a team member falling ill with a stomach bug. That said, we were able to rearrange and provide service within 24 hours, which we hoped would minimise the disruption.
It seems there was a miscommunication between the service that was needed and the one that was booked. We always aim to be as clear as possible when recommending services and are sorry if this wasn’t fully understood at the time of booking.
We also take your comments about follow-up and communication seriously, and will reflect on this to improve going forward. That being said, your clean was only just completed, and as standard, you were due to be followed up with shortly.
It is disappointing that this is the first we have heard of any issues with your clean. If you'd like to speak further about your experience, we’d be happy to discuss it directly—your satisfaction is important to us.
Utterly amazing.
We had our first house clean (ever) with Broom & Bucket and are impressed. It was easy to book and re-arrange and everyone was friendly and helpful.
Our cleaner was Daisy who arrived on time and was amazing. Our house looks and smells so clean and fresh and Daisy was very considerate of our new home. She also shared tips about how to keep things fresh and showed me what products were used.
We will be booking B&B again and would recommend them. They also left some tea and biscuits for us too.
4 juin 2025
Avis spontané
Réponse de Broom and Bucket Ltd
Thanks so much for your lovely review! We're so happy to hear your first clean with Broom & Bucket went so well. Daisy will be thrilled to know you appreciated her work—she really cares about making homes shine, especially when it's a new place! We’re glad the whole process was easy and that you felt supported along the way. And yay for tea and biscuits—we love adding a little extra treat! Can’t wait to see you again soon!
Excellent service
This is the 5th time I have used Broom & Bucket for my family in Liverpool. Abby & Kadeana came today and my sister described them as ‘unbelievably friendly deep cleaning geniuses!’ They were cleaning my old Mum’s flat and it is immaculate - loos sparkling, kitchen sparkling, all floors & carpets sparkling. Cannot recommend highly enough X
1 juin 2025
Avis spontané
Réponse de Broom and Bucket Ltd
This is an amazing review! Thank you for taking the time to praise Abbi and Kadeana. They thoroughly enjoyed your mum's company. Look forward to seeing you again soon! Broom and Bucket :)
A good clean!
Abbie did a fabulous clean for us yesterday. She does her job to perfection, making sure every corner is cleaned. She follows through any feedback given to her. My house looks clean! Would recommend her to anyone who wants to get their house cleaned without much fuss. Thank you!
25 mai 2025
Avis spontané
Réponse de Broom and Bucket Ltd
Thanks so much for the lovely feedback! We're so happy to hear Abbi gave your home such a fabulous clean—she really does put so much care into every detail. It's great to know you felt listened to and that the end result left your place looking spotless. Thank you for your continuous support!
Excellent cleaning business 😊
I can’t recommend broom and bucket enough. From the minute I got in touch with them the communication was excellent and they explained everything perfectly nothing was too much and the customer service was excellent. Daisy and Holly done a deep clean and cleaned the carpets in my house and I can’t thank them enough they done a fantastic job the house was spotless and smelled so fresh. I was very happy with everything from start to finish. I would highly recommend broom and bucket.
23 mai 2025
Avis spontané
Réponse de Broom and Bucket Ltd
Thank you so much for taking the time to leave such a lovely review! We’re really glad to hear everything went smoothly from your first message to the final result. Daisy and Holly loved working on your home and will be so pleased to know you were happy with the clean (and the fresh scent!). It means a lot to have your recommendation—thank you again! 💛
Quick and efficient
I have found Laurentiu and Daria to be a very professional couple who do a very good job of cleaning my house on a weekly basis they are quick and very efficient at what they do. They also do take on board any thing that has been missed and you want done and make sure it is then included in the clean.
12 mai 2025
Avis spontané
Réponse de Broom and Bucket Ltd
Thank you, Elizabeth! We're so glad you're happy with the service from Laurentiu and Daria — they’re a fantastic team. It's great to hear they've been responsive and thorough. We really appreciate your continued support!
Five star service, great price
Really great communication before the clean, and amazing clean on the day. No issues at all and our flat was sparkling! They even went above and beyond to tidy our whole flat when we only paid for a one room clean. Would definitely recommend and use again
7 mai 2025
Avis spontané
Réponse de Broom and Bucket Ltd
Aw, thank you so much! We're really glad everything went smoothly and that you were so happy with the clean. The team will be chuffed to hear they made your flat sparkle—and went that extra mile! We’d love to help out again anytime
Holly P
Holly P, Aka god level cleaner. Aka dust dynamo, laser focussed in detail!
On a serious note, Holly did a fantastic job, it was our first time with a cleaning service she treated our house with the same respect she treats her home I presume! Thanks for the 5 star treatment! We look forward to having you clean here again!
Thanks guys
2 mai 2025
Avis spontané
Réponse de Broom and Bucket Ltd
Haha, “dust dynamo” and “god level cleaner” — Holly’s officially got superpowers now! 🦸♀️ We’re so happy she treated your home like her own (we swear she’s part cleaning ninja). Thanks for the awesome review, and we can’t wait to send Holly back to conquer the dust again soon! 😂✨
Great service for deep clean
New tenancy deep clean and carpet cleaning was amazing. Also, very easy to contact and better quotes than other cleaning companies. Highly recommend! The cleaners were Katilyn and Holly, the inspector Becca, and the owner Danielle. Also, great to support a local company!
29 avril 2025
Avis spontané
Réponse de Broom and Bucket Ltd
Thank you so much, Kasey! We're so pleased you were happy with the deep clean and carpet cleaning — and that we could help save you from any extra renovation stress! Katilyn, Holly, Becca and Danielle will all be thrilled to hear your kind words. Supporting local means a lot to us too!
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