You left us without any oil for 3 weeks, with 2 small children in the house. Your drivers stood us up on 3 separate occasions without explanation. On the last occasion, the driver lied about not havin... Voir plus
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I have now received an additional bill for delivery. I do not recall this being mentioned when getting the quotation and paying in full for the oil. This has never happened before, and I am consider... Voir plus
L'entreprise a répondu
Browns of Burwell are a fuel supplier that has time after time looked after us. They are always helpful and with their delivery and yard service enable, even hopeless people like me, to have a reliabl... Voir plus
All aspects of your service were good except for the delivery date which was one day outside your 14!day delivery period. Shame really. You need to sort out your scheduling system and update it to... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Browns of Burwell is a 1st class delivery service for domestic, agricultural and commercial fuel and oil customers throughout the Cambridgeshire area. Lead by our local and experienced team, Browns of Burwell have been a leading supplier in the fuel industry for over 20 years. This ensures that you will receive a professional, focused, and courteous service that always puts the customers’ needs first. So, if you’re looking for a trustworthy heating oil or fuel supplier in the Burwell area, give us a call today on 01638 741 306 to receive a quote or schedule a meeting.
Coordonnées de contact
Meadow View Industrial Estate, Reach Road, Burwell , CB25 0GH, Cambridge , Royaume-Uni
- 01638 741306
- burwell@nwffuels.co.uk
- brownsofburwell.co.uk
3,0
Moyen
137 avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 77 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Very efficient and pleasant driver.
3 décembre 2020
We've used Brown's for many years now…
We've used Brown's for many years now and have always received an excellent and reliable service including an emergency bail-out when we ran out of oil.
3 décembre 2020
Having been a customer for many years I…
Having been a customer for many years I can truthfully say that I HAVE ALWAYS received a friendly and first class service .. thank you.
Mrs C Willmott.
10 novembre 2020
Very helpful.
I recently moved to a house with oil fired heating so was a complete Newby.
Brown's were very helpful and efficient getting me topped up ready for winter. Glad to be able to support a local business.
3 novembre 2020
Always deliver on time very friendly…
Always deliver on time very friendly staff would highly recommend them
3 novembre 2020
Excellent service as always
3 novembre 2020
very good service
3 novembre 2020
Reliable and prompt which is…
Reliable and prompt which is particulary important in these covid times
3 novembre 2020
As always a very good service provided…
As always a very good service provided and delivery earlier than expected.
Thank you.
Michael Wallis/Snailwell
3 novembre 2020
Very reliable oil suppliers
We have used Browns of Burwell as our heating oil suppliers for many years and found them very helpful and reliable.
3 novembre 2020
Oil was delivered reasonably promptly.
Oil was delivered reasonably promptly, without fuss. Happy to continue using BofB!.
13 octobre 2020
Seamless delivery as ever
Seamless delivery as ever. Good price and timely delivery and helpful team.
13 octobre 2020
Simple but effective service.
28 septembre 2020
Avis spontané
Great reliable service
Your order is always delivered quickly and everyone you talk to is very polite and helpful.
25 septembre 2020
Avis spontané
Very kind and helpful
You all are always super helpful and kind on the phone and then on delivery the drivers have all been very kind and I think that is the most important thing as I’ve had some rude experiences with other companies.
25 septembre 2020
Avis spontané
Easy to order over phone
Easy to order over phone, fast delivery, good service from all.
25 septembre 2020
Avis spontané
Fantastic office staff but poor delivery staff
Matthew in the office is very efficient, polite and courteous. The delivery driver was the absolute opposite. Not sure we would used Brows again due to the delivery driver being rude, heavy handed and abrupt. He certainly did not do the company any favours. I would look else where next time.
25 septembre 2020
Avis spontané
Réponse de Browns of Burwell
Hi,
I'm sorry to hear that there has been a problem with the delivery for you last order. Please could you send over the order details to feedback@brownsofburwell.co.uk so that I can look in to this.
Thank you,
Graham
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