BTR Avis 

Complete mess up of our cargo from the UK. We waited 4 months almost for our cargo and then when we got to the airport they had not signed it off as arrived so after an hour drive to airport again with screaming kids, the officer told us that they had not arrived our cargo and therefore unable to stamp our documents. This meant that we had to find another time to come back and get it. No apology no compensation. I regret using them

First of all, the quote was a video call, which wasn’t easy to make. Following that, after the moving date was booked, there was no follow-up, list, or any information about who was coming, around what time, how many people would appear at our house, what we needed to do beforehand, or even a reminder the day before.

The service of packing the house was very disappointing. The team was extremely slow, especially after lunch — it appeared that one person was packing while the other was on a break. They didn’t even manage to finish on time. They left two wardrobes with their contents inside; instead of disassembling them, they just wrapped them and explained they would do it at the warehouse that night. They took the two full wardrobes down the staircase, scratching our walls in the process. They came at 9:30am and left at 8pm. We had plans that evening but had to cancel them because of this.

During our previous move with another company, one person packed the whole house in one day, so I was very surprised and disappointed that two people took so long.

When emailing Jacintha, following the instructions that any damages needed to be communicated within 24 hours, I received an out-of-office reply without an alternative contact. When I asked her to confirm if the disassembly of the wardrobes was done, she only confirmed about a week after the move — which was surprising and disappointing for such a simple task to take so long.

I also forgot to mention that the team did not place our TV in the special box that we were charged £300 for. Instead, they just wrapped it and said they would do it at the warehouse. They confirmed they did 2 weeks after the move. Our stuff just arrived and we are slowly discovering things that are missing.

Never would I recommend your company to anyone.

The best experience ever using BTR for my move from Hamburg to Spain. They prepared every detail of the shipment, helped me navigate the paperwork, and logistics. The dates were easy to schedule and they even notified me of the exact time. They called in advance and came right on time to pick it the shipment up. Same on arrival, I got a confirmation call the day before and the day of the shipment. The drivers were quick and professional. I can highly recommend them.

Wonderful service, door to door as promised, all glassware delivered just the way it was packed. Very happy with BTR, kudos to the team for the good job. Thank you.

Easy breezy! Would recommend 100x over.
For the price, it was totally worth it — pre-consultation was done upfront, followed by multiple Zoom calls to help determine volume and logistics. On packing day, the team came and packed everything really well. I got regular updates every few weeks so I didn’t have to worry, and about 2 months later, everything arrived safely. Big thanks to the BTR international team for making this move so smooth!

Really great service, just took a little long. But I would recommend for price and communication and they are very trustworthy. Just don't expect to get your stuff too quick!

Great service from BTR, I received my items in good conditions. I did take longer that expected and some port charges popped up last minute but that was something that theh had warned me may happen. Overall I recommend it.

Without hesitation you should be using BTR to ship your contents across the globe. We recently completed our move from UK to Dubai and want to thank BTR for making it so smooth. Big thanks must go to Faizan who looked after us throughout. Always on hand for the best information and seemed to care that we got our goods safely. Do not hesitate using these guys they’re the best in the business and were also very well rocked against others.

A brilliant experience! Of course, for such a big move, I was nervous. But entrusting the BTR team with handling the moving of my entire home, my dogs, helping with my immigration etc. was the best decision I could have made to allow me to adjust to this major life change. We moved from Kent, UK, to Madrid, Spain, all processes were very well explained, my questions were never too much for the coordinator and everything was so simple and friendly. I’ll be using BTR for the next move too!

I shipped about 1/3rd of my house belongings from UK to US including furniture, entertainment, personal belongings and sporting goods. BTR was highly communicative from quote to until the day our stuff arrived in US. I never felt I was left in the dark. The communication was always re-assuring. Our belongings did spend sometime in the warehouse in UK waiting to be shipped and this was expected given the timeframe. Couple of items were damaged and I claimed insurance which was also very promptly and smoothly handled. All in all I will use them again and recommend to my friends/acquaintance. Thanks BTR!

very professional service and they helped me a lot with my family's move from Dublin to London. I would recommend them to anyone who are looking to move. Staff was also very friendly too.

I used BTR to ship my belongings from the UK to Dubai, and the experience was excellent from start to finish. The service was smooth and professional, right from collection through to final delivery. Kavi and her team were incredibly supportive and always responsive, making the whole process stress-free. Communication and updates were timely and clear throughout. I’ve already recommended them to some friends and wouldn’t hesitate to use them again.

I was assisted by Faizan Ahmed and Catherine De La Cruz for the shipment of my items from London to Abu Dhabi, which included an upright piano. I found the communication very open and transparent when negotiating terms, the pricing was fair and I received my shipment door to door in a very timely manner. Pleasant packing and delivery crew.

Used BTR and their Dubai partner to ship belongings from the UK. There are parts of the journey they can't control and so can't be blamed for any delays once on the sea. But the bits they do control they did fantastically, 10/10, from the packing up in the UK to the unpacking in Dubai. It was great and met the deadlines they set themselves. Our treasured posessions got here in one piece. Thank you everyone.

I’ve just used BTR as part of my move from London to Tokyo. I only have good things to say. The communication was excellent from the moment the process began and I was kept updated in a timely manner through the entirety of the move of the current status of all things. My main point of contact in the process was a guy called Vishal who was fantastic throughout and made the whole moving process very smooth. If I ever need to move overseas again I would absolutely use BTR for all reasons outlined above and for the high quality of service provided. I would happily recommend BTR to anyone who is looking for help with their move.

used their service once to move from Australia to US a long time back and was really amazing

Vishal T handle my relocation service from start to end flawlessly, all queries was handled with at most care and priority, communication was clear and transparent.
thanks Vishal for your services.

Extremely happy with the service.. everything was moved with utmost Care . The movement from Ireland to Australia was very smoothly done. Good customer service by the staff.. would definitely recommend..thank

On time, responsive, everything arrived in perfect condition.
I'll keep using their services and recommend them. Great, reliable international team.

I had a good experience working with Vishal and BTR International for my move from the UK to the USA. Vishal was always accessible and patient with answering any questions that I had. He kept me updated throughout the transport process so I never had to worry about where my shipment was.