Brighton & Hove Buses Avis 309

I contacted the Brighton buses as I had an issue with the wifi access. And they responded very quickly putting my mind at rest knowing, the problem is with that particular bus. I would especially thank Jon at customer service as he went out of his way to sort out the problem.

I appreciate. They are doing good job

I recently purchased a model Coaster bus from the Brighton & Hove buses website.
I contacted them to ask if I could have my package delivered by Royal Mail. I had a prompt reply from David saying they only use Royal Mail.
My model bus arrived quickly and was very well packed by David.
I am extremely pleased with the mode and highly recommend everyone to use the Brighton & Hove website

As a visitor to Brighton, I bought the wrong saver ticket in error. My city saver cost £6.30. I should have bought a network saver costing £7.30.

When I boarded the homeward bound bus, I was charged £3.00 because my saver ticket was invalid.

A customer friendly gesture would have been for the driver to have charged me the difference of £1, between the two savers, or to have accepted the incorrect ticket with a reprimand.

Disappointing but typical of Rip Off Britain.

Both the staff at north street office ate very polite and very professional. I really want to highlight on the bus driver who was driving number 2 from Rottingdean to Horsham (I think) i caught the bus at crescent driver south on 3/3/2026 at 1:21 but unfortunately I left my jacket with my house keys and earphones. I thought I have lost it and would never find it again to my surprise on the next day the same bus driver recognised me and told me my jacket is been handed over to the garage at Hove. The fact that he remembers and managed to hand it over is beyond impressive. I would love to pass my gratitude to this bus driver. Thank you

Too many times buses are on the timetables, buses are on the live boards as being due, then just suddenly disappear from the live boards when they are supposed to show up. Had it happen to me four times in the last week. If you can't trust either the timetables or the live boards, what is the point of any of them?

Thank you to Kylah who sat with me this morning and was very helpful and patient while I booked my national express ticket. Great customer service!

I'm unfortunately reliant on the 28 and 29 service between Brighton and Lewes which is abysmal. I've never known a service so poorly run anywhere.

I'm currently sat waiting for over 30mins for a bus that should be ever 10mins, yet again having to contact an appointment to say I'll be late.

No matter how much additional time I add to my journey, they still manage to make me late often enough. It has had such an impact on my work and also personal appointments I am so fed up of it. But the fares keep going up so that's great.

The 22 is never on time, it is either delayed, or simple just doesn’t show up until the next alloted time slot. As a student, this gets me in serious trouble, because if makes me incredibly late a lot. Today I have a booking for somewhere with a friend, and if you are late we will get charged 40 pounds, which is now what will happen. There is never an apology for delays, or any explanations as to why. The buses are inconsistent, and doesn’t make anyone’s life less stressful, but more stressful if anything. They should be more consistent with the amount that they charge.

I came into the Travel shop in Brighton this afternoon and was served by Danny, who sat my granddaughter and me down to sort out her new bus pass. He took his time explaining how the bus pass worked and the best ways of paying for my granddaughter's travel, and even helped me with timetable information for when she starts her new school.

I visited Brighton Travel Hub 13.02.this morning, I have been assisting by very nice and intelligent Lady Paula, she helped a lot and help sorting my problems and explained in details how avoid in future. Well done Team ,and great team ♥️ and Great 👍 thanks.

Probably quicker than giving them a call. Problem reported via email. Almost immediately a very kind reply received from Millie. Five stars for sure. Many thanks.

Thank you very much for your help and the quick response and time ☺️

Super fast reply! I learnt something about the buses - and I've lived in Brighton all my life! Thank you very much.

Sent an email regarding a few of the b&h bus drivers attitudes towards my 14 year old step son travelling alone. reply was very poor and did not investigate, apologise or even acknowledge the complaint, just a very generic poor lazy response!! Not impressed.

Oh my god, so useless. Bus 46,26 and 50 need to get some better drivers. They are always so delayed or just don’t show up, i don’t know who controls these routes but the fact that I have the possibility to get either of these 3 buses to get to my location and I see the bloody 5B more often is shocking. Also for the day of experience I couldn’t put everyday but if I could I would.

Dont care about customers. Rude drivers, get to near cyclists.

I love the 3x
Hail the 3x

Emily was absolutely amazing today really helpful and very informative 5*