We had cause to complain about our hotel in Seville, which was in the midst of redecorating. Within the hour Byway had shipped us out to another hotel (which was excellent) and picked up the full cos... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Just returned from a 13 night trip to France and Spain organised by Byway. Couldn’t have been smoother. All the arrangements were clearly documented, hotel choices were great, and support was near i... Voir plus
L'entreprise a répondu
This was our second trip with Byway, this time through France, the Alps and Italy, where we stayed for a week with family. Their recommendations of places to stay, including hotels, were perfect and i... Voir plus
This was my second trip with Byway. They are courteous, constructive, reliable, knowledgeable, patient with oldies (!) and very speedy with support when needed. Eurostar cancelled our journey with no... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Voyagiste
- aussi dans
- Agence de voyages
Écrit par l'entreprise
Personalised slow travel holidays by train, boat and bus in the UK and Europe. 100% flight free trips from a certified B Corp. All holidays include travel and accommodation, financial protection from ABTA and free disruption replanning. We'll be at your side on WhatsApp throughout your trip, and we'll give you a digital journey guide with local suggestions and all of your tickets in one place. We offer flight-free holidays across Europe, from Scotland to Sicily, Spain to Switzerland.
Coordonnées de contact
International House, E1 6BD, London, Royaume-Uni
- +44 20 4652 0805
- hello@byway.travel
- byway.travel
4,9
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Interesting and flexible itinerary
The flexibility of the itinerary was a real bonus along with the really helpful staff. We thoroughly enjoyed travelling by train - lots of time to just gaze as well as read a few books over the whole journey there and back. The hotels were also well chosen with good proximity to city/village life.
1 juin 2026
Avis spontané
Réponse de Byway
Hi there,
Thank you for this lovely review. It's really great to hear that the flexibility worked so well for you, and that the team were helpful throughout. We love hearing that the train journeys themselves were such an enjoyable part of the experience, and that the hotels all worked out well in terms of location too. Hopefully we can help you plan your next adventure soon!
- The Byway team
We had a wonderful experience with…
We had a wonderful experience with Byway! Very helpful and made our trip a lifelong memory! We will definitely use them again and tell everyone I can about them.
17 juillet 2025
Avis spontané
Réponse de Byway
Hi Stacey,
Thank you for this lovely review. It means so much to hear that the trip has left such a lasting impression, that's exactly what we hope for. We'd love to help you plan your next adventure, and hopefully we'll hear from you again soon :)
- The Byway team
Superb to deal with
Superb. From our first contact with Byways right through to our last hotel/train, Byways have been brilliant. Can't thank them enough. Highly recommend anyone fancying a train/hotel trip to use Byways.
31 mai 2026
Avis spontané
Réponse de Byway
Hi David,
Thank you for this wonderful review. It means a great deal to hear that every stage of the experience felt so positive, from that very first conversation right through to the end of your trip. Hopefully we can help you plan your next rail adventure soon!
- The Byway team
Byways pre travel support was…
Byways pre travel support was excellent. They helped me get everything onto an app, which then made the journey very easy, and I'm not great at IT.
The train times all fitted comfortably together, with good pre booked seats.
25 mai 2026
Avis spontané
Réponse de Byway
Hi Jackie,
Thank you for this kind review. It's really lovely to hear that the pre-trip support made such a difference, especially getting everything set up on the app ahead of your journey. We're really pleased it all felt straightforward on the day, with the connections and seat reservations all coming together nicely. Hopefully we can help you plan your next adventure before too long :)
- The Byway team
Had a great holiday
Had a great holiday, inter-railing through Switzerland, Italy and France. All very well organised by Byway. They notified us of a train strike in Italy and helpfully detailed an alternative train which would be running, so it all went very smoothly. The hotels are 4*. Only the one in Paris we were less keen on.
28 mai 2026
Avis spontané
Réponse de Byway
Hi there,
Thank you for this lovely review. Inter-railing through Switzerland, Italy and France sounds like a brilliant adventure! It's great to hear that the team were proactive in flagging the Italian train strike and had an alternative ready to go. We're sorry to hear the Paris hotel didn't quite match the others, and we'll definitely have a look into that. Hopefully we can help you plan another trip in the future :)
- The Byway team
Regular travellers with Byway …
Have travelled with Byway three times now and experience has been great every time. When support is needed it is there. Will be back with them next year.
26 mai 2026
Avis spontané
Réponse de Byway
Hi Sue,
Thank you for this kind review. Three trips with us is something we really appreciate, and we're so pleased each one has been a great experience. It's really good to know the support has been there whenever you've needed it too. We look forward to helping you plan number four next year :)
- The Byway team
Our 2nd Byways holiday to Switzerland.
Our 2nd Byways holiday to Switzerland.
Everything went smoothly - trains on time (in UK and France, as well as Switzerland!). Hotels were all excellent - clean and quiet. Cannot wait for our next Byways adventure
9 mai 2026
Avis spontané
Réponse de Byway
Hi there,
Thank you for this lovely review. It's great to have you back for a second trip to Switzerland, what a place to return to! Really pleased everything ran like clockwork, and we're so glad the hotels all hit the mark too. We can't wait to help you plan your next adventure :)
- The Byway team
Sensitive, flexible, friendly, efficient.
No problems or miscommunication. Excellent, responsive email contact for a customised itinerary. Sensitive, flexible, friendly, efficient. Plenty of backup should anything go wrong - but it didn't.
27 avril 2026
Avis spontané
Réponse de Byway
Hi there,
Thank you for this kind review. It's really lovely to hear that the whole process felt so smooth and well communicated from start to finish. We're pleased the team could put together an itinerary that felt right for you, and that you had the reassurance of knowing support was there if you needed it. Hopefully we can help you plan another trip before too long!
- The Byway team
Double check everything with this rather good company
We had excellent service on a trip to Spain and so booked a more complicated adventure. Arranging the second trip because a bit tortuous because they came up with one suggestion after the other neither of which tied in with the clear dates I had given them at the start. But we got there in the end. But you do need to double check everything. There was a not insignificant error about the boarding terminal for a ferry - possibly one which not too many customers use but it did feel a bit hairy at the time.
It is important to note that they make their money from the hotels and not the rail travel. They were rather firm with me that they were not interested in getting you from A to B even if, in my reading, the Man at Seat61 slightly implies that.
They are wonderfully good at dealing with people who are not always 100% ease with modern technology and this is impressive.
We had a problem with a delayed ferry which meant that we missed our booked train. The service from the emergency WhatsApp was speedy warm and faultless. We could not have asked for more.
Travelling by train feels a real adventure and you get so much more of an idea of travelling and distance than going by air.
11 mai 2026
Avis spontané
Réponse de Byway
Hi Mark,
Thank you so much for taking the time to leave such a detailed review, we really appreciate it. We’re so glad to hear that you enjoyed your previous trip and that our emergency support team was able to help when your ferry delay disrupted your holiday. We’re also really pleased that you felt the support was accessible and supportive throughout, but we’re very sorry that arranging your second trip felt more difficult than the first. We always want to make the planning stages as easy as possible, and we're sorry that it didn't feel that way this time around.
After reviewing the correspondence, there was definitely more back and forth than expected to create an itinerary that balanced your preference for a faster journey with our goal of creating routes that are enjoyable and reliable. Unfortunately, there was also a technical issue affecting the dates, and we sincerely apologise for the confusion this caused. We’re also sorry about the ferry terminal information. The ferry operator had recently changed the check in location for certain sailings, and regrettably we were not made aware of this update in time. We have since updated our documentation and guidance so future customers are directed to the correct check in point.
Thank you again for your constructive feedback. We’re so pleased you embraced the adventure of travelling with us twice, and we hope to help you plan more trips in the future too.
- The Byway team
My second time travelling with Byway
My second time travelling with Byway. My trip to Sardinia was very well organised, with great selections of accommodation and destinations.Their quick response to a couple of queries gives me confidence that they would be able to help if I actually needed assistance. Im looking forward to a third trip with them.
6 mai 2026
Avis spontané
Réponse de Byway
Hi Clare,
Thank you for this wonderful review. Sardinia is a fantastic choice for a second trip, and we're really pleased the accommodation and destinations all worked well for you. It's great to hear that the team were quick to respond to your queries too. We're looking forward to helping you plan that third trip!
- The Byway team
A very helpful company with a personal…
A very helpful company with a personal touch. Happy to correspond frequently during the planning stage to get things just right. Great suggestions and knowledge. Accomodations were lovely with great locations and all so accessible for public transport.
1 mai 2026
Avis spontané
Réponse de Byway
Hi Sally,
Thank you for your lovely review. It's really great to hear that the planning process felt personal and that the team managed to get everything just right for you. We're also really pleased the accommodations all worked out so well in terms of quality and location. Hopefully we can help you plan your next adventure before too long!
- The Byway team
Appreciate wonderful landscapes by train
Our first Byway rail trip through Alsace to Switzerland. Everything went smoothly and comfortably. We stayed in a variety of different hotels, all of which were lovely and well located. Cannot recommend more highly travelling around Switzerland by rail organised by Byway who responded to our every request when setting up this trip for us. Definitely would like to do another Byway rail trip.
9 mai 2026
Avis spontané
Réponse de Byway
Hi there,
Thank you for this wonderful review. Alsace and Switzerland by rail sounds like a beautifully scenic trip, and we're really pleased everything came together so smoothly. It's really lovely to hear that the hotels were such a highlight and so glad you felt supported throughout the process. We'd love to help you plan your next trip soon!
- The Byway team
Paris to Pompeii and back again
Just returned from a 2 week trip from London to Pompeii. Byway provided excellent guidance and support. All travel went without a hitch and all hotels were superb. Can’t recommend this company highly enough. Already thinking about our next trip with them.
19 mai 2026
Avis spontané
Réponse de Byway
Hi Annie,
Thank you for this wonderful review. London to Pompeii over two weeks sounds like an incredible journey! We're so pleased everything went smoothly and that the hotels all lived up to expectations. It's really lovely to hear you're already thinking about the next one, and we can't wait to help you plan it :)
- The Byway team
Excellent Trip in all ways
Well presented information on website. Excellent organisation of travel plus accommodation. Very helpful Teams seminar beforehand to explain the complexities of App-based Interrail travel.
7 mai 2026
Avis spontané
Réponse de Byway
Hi Nick,
Thanks so much for this lovely review! It's great to hear that the website was easy to use, and that the travel and accommodation all came together well. We're so pleased that the pre-trip Interrail session helped make the app feel more manageable before you set off. We'd love to help you plan another adventure soon :)
- The Byway team
Byways - fantastic service
We recently took a trip organised by Byways Travel to Vienna. All the hotels we stayed in were good quality with excellent breakfasts. The trains were comfortable and relaxing. We had one train which was cancelled, I used the WhatsApp service we had been given by Byways and within 5 minutes they had found an alternative train and booked us on - amazing service.
14 mai 2026
Avis spontané
Réponse de Byway
Hi Isla,
Thank you for this great review. A trip to Vienna sounds wonderful, and we're really pleased the hotels and train journeys all lived up to expectations. A cancellation is never welcome news but we're so glad the team could get an alternative booked so quickly for you. Hopefully we can help you plan your next slow travel adventure soon!
- The Byway team
Making rail travel easy
Have used Byway twice for trips to Morocco and Slovenia. It’s great to have the flexibility to decide where and when you want to go but let them do the hard graft of working out timetables and choosing hotels.We felt very well supported throughout the process. Train travel is so much more interesting than hanging around airports.
19 mai 2026
Avis spontané
Réponse de Byway
Hi Gaenor,
Thank you for your lovely review. We're so pleased to have helped you plan two wonderful trips to Morocco and Slovenia, and that having the flexibility to choose where you wanted to go while we took care of the logistics worked so well for you. Really glad the support felt consistent throughout too, and we couldn't agree more that train travel beats hanging around airports any day! Hopefully we can help you plan a third adventure before too long :)
- The Byway team
Nordic countries semi-retirement trip
Bartek at Byway put together a wonderful trip by ferry and train from Finland through Sweden, Norway, Denmark, Germany and The Netherlands back to the UK, based on my outline plan. The hotels were well chosen, mostly full of character and invariably well located, and the WhatsApp support was great for peace of mind. When one of my trains was cancelled, Bridget managed to book me onto a late one that evening then, because it was delayed and I would arrive in Oslo alone after 01:20, covered a taxi for me and stayed on WhatsApp to check I'd arrived safely. I'm now thinking about where to go next and of course I'll come back to Byway!
16 mai 2026
Avis spontané
Réponse de Byway
Hi Julia,
Thank you so much for your wonderful review. What a fantastic route, it sounds like a real adventure! We're so pleased Bartek could bring your plan to life, and that the hotels added character to the trip along the way. It's great to hear that the WhatsApp support helped put your mind at ease and that Bridget was able to step in to help you get to Oslo, and stayed on hand to make sure you arrived safely, when you were delayed. We'll make sure to pass your kind words on to both Bartek and Bridget, and we can't wait to hear where you'd like to go next :)
- The Byway team
Superbly curated trip!
My friend and I have just had a week travelling between Paris, Zurich & Milan. What a wonderful trip. Journeys were seamless, we extended one of our stays with ease and the support teams responsiveness was superb. The hotels were located in less touristy locales and each had unique character that we loved. Highly recommend for anyone who enjoys no hassle exploring!
9 mai 2026
Avis spontané
Réponse de Byway
Hi Wendy,
Thank you for your wonderful review! Paris, Zurich and Milan in a week sounds like a fantastic trip. It's really great to hear that the journeys all went smoothly and that extending your stay was so straightforward. We're also really pleased the hotels added something a bit different to the experience. Hopefully we can help you plan another rail adventure soon.
- The Byway team
Great Company!
This company is so good at communication. Their response was so quick if you had a question or problem. My family really enjoyed the train travel. We were able to see some amazing views of the country side as well as the cities. The food and drink on the trains was very good and met our needs.
4 mai 2026
Avis spontané
Réponse de Byway
Hi Susan,
Thank you for such a wonderful review! We're so happy to hear that the whole family enjoyed the trip, and that the journey itself was such a big part of the experience. It's great to hear that you got to see fantastic views along the way and that the team were on hand to support when you needed too. Hopefully we can help you plan your next family rail adventure soon :)
- The Byway team
Well organised and efficient
Well organised and efficient. Their WhatsApp support during our holiday was exceptional. We wouldn’t hesitate to use them again.
15 mai 2026
Avis spontané
Réponse de Byway
Hi IR,
Thank you for your kind words. It's really great to hear that the support was there when you needed it during your holiday. We'd love to help you plan your next adventure in the future!
- The Byway team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.