c2c Rail Avis 

The service is terrible 2 days on the bounce I have had to get a taxi which isnt cheap it's a complete joke they have all day sunday where there are no trains and they still dont run on a week day twice I need to get the 4 37 and twice they have cancelled

1st day after Covid lockdown, trains are late, so all pilling on one over crowded train, no escalators or lift at Fenchurch Street, despite having a year to sort things out.So if your disabled, forget travelling to Fenchurch, unless you can bunny hop down flights of stairs. No staff to help. If you can find them VERY RUDE! - C2C should be ashamed of themselves

Don't waste your time trying to buy tickets online through C2C. I wasted an hour with errors at the end each time. I've now been charged for two sets of tickets I never completed the purchase on. After complaining about this, the company is asking me to waste even MORE of my time, by sending redacted bank statements to them to prove the money has come out of my account.

AVOID AVOID AVOID

2 stars because better than nothing.
1.Ticket for 10 stops is like 9£
But ticket for one stop is 8.10 havong a laugh???
2.Always delays
3.Runs every 30 min plus cancellations
4.Machines don't work
5.Never good timing jumping from other trains.
6.No staff when needed
7.changing time without announced.
8.leaves earlier like 1min so you cant make from other platform
I added this on other review because getting worse not better

Trains constantly late, barely any staff at stations and a ‘smart’ card system that simply doest work, i tried to add a travel card which never loaded onto the card, was denied travel on underground because c2c didnt load the card and had to walk 10 miles to a c2c station, c2c couldnt care less and took over a month for a refund. An absolute disgrace.

Not enough trains are being cancelled, staff working for c2c aren't able to advise on your journey. Little do they care...

Starting a new job next Sunday and have to be in work 5:45 am in Basildon from Southend Central next Sunday. Have to phone in late because no Buses but c2c are late and will not end up in Basildon until 6:20am Thanks c2c for poor service

Spent nearly 1 whole hour trying to buy a ticket on the world wide web... yep the internet to purchase 1 very basic return ticket... !!!! The station staff are useless and cant help you, you have to phone a number and hope. Who nowadays develops such a horrendous app / website. Like, this is why things like amazon and uber dominate IT WORKS! Sort it out. So much feedback on this for over a year, yet nothing!

I would like to thank Mr Jason Marsh who is a cleaner on the C2C line at Shoeburyness (Concept). He found my mobile phone on a C2C train on Saturday 1st August. I rang my number from my wife’s mobile and Mr Marsh confirmed he had my phone and told me where he was so I could go and collect it. I cannot thank this gentleman enough for his honesty. He is a credit to your organisation.

first of all, use trains rarely like twice a year. don't know how the whole thing like paying Ect works so when asking a member of staff often a foreigner with there attitude and lack of English you get very little help, asked another member of staff the trains destination all you get told by another F is on the board on the board finally a decent member of staff pointed us in the right direction. on the particular day in question the A13 had been shut yet again, reason for using train reluctantly which would result in a return trip in the morning as car now left at work bought a return ticket for the next day. next day arrived at station 0415 hours no trains a bus replacement service in place no indication of this the previous night plus my return ticket is invalid as it has to be used on the same day what difference doe's it make when you make your return trip as long as you have legally paid to be on the train no wonder there are so many cars on the road with a service like this and at such a high cost maybe the heads of the railway should go back for more training not the staff. end note the bus replacement times do not even come close to matching the trains times of departure what a joke service.

Why have you made it difficult and awkward to find weekend train times? Surely this is one of the most important things to access, as you’re a train service? Sort it out!

Absolute disgrace, I cancelled my annual ticket on the 23rd March for a refund due to the lockdown. I have sent two e-mails in the last 2 months chasing up its whereabouts and not received any response.

When i telephone customer services they advise there is nothing they can do to help and i just have to wait for the refunds team to contact me. They wont even confirm they have received my refund application that i handed in to my local station.

A week ago i received an e-mail advising my refund will be received on 29th May. I still have not received it and am owed over £3k.

I Appreciate under the current circumstances the process might take longer then normal but after 2 months of waiting, not one e-mail responded to and a refusal of anyone in customer services to help I think is an absolute disgrace.

Drivers can’t even get the correct info up on the train
I caught the 16.08 from Fenchurch St via Ockendon and the matrix inside the carriage said it was going via Horndon
I walked up to the driver and told him. It took 10 minutes for him to change to the correct info - what a moron!
People on the train didn’t know whether to stay on or get off

Sky haven't replied back from their response I sent over the weekend.. the call waiting time was down to the bad weather.. although they haven't responded back about the 45, minutes call waiting time due to extensive training going on... on Feb 14th.. they seemed to be avoided this issue... You have to keep on badgering them... to get a response .. not good customer service ??????

never can get the train ,I always wait for the 2nd one when district line open the door c2c close their door ,its doesn’t make any sense their could be some people need to go by this train but no they don’t wait for a min ,, they need to change the time ,,,

Its absolutely terrible when I am pregnant with my belly never get a seat, or sometimes even can't get on the train at all!! It's just too many people I don't get why you can't add more carriages when needed?! For example on the peak time it's just too many people, it never been like that before, now it's just ridiculous, too much, every time I go home after work have to worry what time I'll reach home just becouse of the few carriages at peak time. Rubbish rubbish rubbish

We’re on the train from Fenchurch street to Shoeburyness right now.@, 16:30. They took away 4 carriages and then loads of people had to stand up the whole way 👎🏻👎🏻👎🏻

Bad service

I CAN'T BUY SEASONAL TICKET IN WESTCLIFF IN SUNDAY !! WILL HAVE TO LOOSE MY TIME AND WAIT IN 30 MINUTES QUEUE TOMORROW MORNING. NEW MACHINES ARE SO F* TERRIBLE !

Yet again another train is cancelled 1 minute before it’s due to arrive. What a truly shocking service! Surely you knew it had been cancelled long before that’s because it hadn’t even left Fenchurch Street!! Why are the customers always told at the last minute? Our journeys are important but clearly not to you. I think it’s time someone else stepped in to run this company.

Over crowded trains. Cancellation too often. Poor communication when cancellation occurs. Rude customer service at ticket office in Stratford. Often no cashier at Benfleet ticket office sunday without notice.