Greater Anglia Avis 

Just altogether incredibly poor. I commute as a student, and I've done the math, I'm better off buying a car and driving to university every day than paying for this service. Overpriced, slow and regular delays.

A person who works there his batch number is 1224, I asked him about the platform number, he didn’t help me at all instead he has shown a racial discrimination and told we always do that we don’t know our platforms, I was in a hurry to catch a flight and my map was showing wrong platform and because of him I missed my train. I wish I could give minus marking instead of 1 star.

Tired of train cancellation

Cancelled two Clacton trains in a row sunday afternoon. Platform full of people not really knowing whats happening. The boards don't carry any information of cancelled trains… so you just don't know if they are delayed or cancelled not whether there is a major issue or should i go home and forget to travel. No visible staff on platform. All tucked away in their office with the door shut when i tried to find someone. No barriers manned. Woman in ticket office polite but had no idea why trains were cancelled either. Appalling when essex is being smashed with new housing developments and we have a 3rd rate train service. If anything demonstrates how far this country has declined. Greater Anglia Railway is a good indicator.

My experience with Greater Anglia regarding a parking charge dispute has been extremely frustrating.

Throughout the process, I received conflicting information from different members of the Customer Relations team, which made it very difficult to understand Greater Anglia's actual position.

At one stage, Greater Anglia reviewed the case and even offered a reduced settlement of £60, advising that they could arrange for the reduction to be applied. Later, I was informed that decisions regarding the value and progression of the parking charge were solely matters for NCP and that Greater Anglia could not intervene.

When I queried this contradiction, I never received a clear explanation as to how a reduction could previously be offered if Greater Anglia had no involvement in the decision-making process.

I also raised concerns regarding findings from POPLA's Complaints Manager, who acknowledged inaccuracies in the appeal assessment and issues with the evidence that had been considered. Despite this, Greater Anglia simply relied on the original outcome without, in my view, properly addressing the concerns raised.

What disappointed me most was the lack of customer focus. Rather than trying to understand the full circumstances of the situation, responses often felt procedural and dismissive. The impression given was that once a parking charge had been issued, customer concerns were of little importance.

As a long-standing rail customer, I expected a much higher standard of customer service, clearer communication, and greater accountability. Unfortunately, my experience was the exact opposite.

I would not recommend relying on Greater Anglia Customer Relations to fairly review concerns relating to parking charge disputes.

Exceptional customer service provided today from Greater Anglia train driver Tasha, who ensured we continued our journey on time. Very helpful, polite, approachable and went above and beyond!

I had a really positive experience with Aishawara at Greater Anglia and wanted to share my appreciation for her amazing customer service. She made what had been a stressful situation feel so much easier by smoothly helping me change my ticket times, refund my previous ticket and purchase a new one. She was so patient, empathetic and reassuring throughout the process, and I really appreciated the time she took to help me. Her kindness and professionalism made a genuine difference to my day. Thank you, Aishawara, for making a stressful experience so smooth and straightforward!

What a TERRIBLE company!! Having to sort some accounts for our annual tax return and looking through I see Greater Anglia have taken payment twice, so just called them and spoken to someone who just could not understand what I was saying... both because of their poor English but worse still ACTUAL COMPREHENSION!!! They just kept repeating the same words again and again, and saying things like 'you bought the tickets' then (which I couldn't believe) she said 'do you want to cancel the ticket?' - a ticket from 5 months ago!! Where do you get your staff Greater Anglia???!!! I got no where in the end, just went round in circles. I will now call our bank and create a chargeback, get the money returned, and you can argue with the bank. Awful customer service.

I was travelling from Acle to Eastleigh. I had to print off my tickets at Acle station the day before as I couldn't have e-tickets as the journey involved the tube. As I got on the train at Acle, the conductor asked if I was travelling to Eastleigh. Apparently, I hadn't waited for all my tickets to be printed. To cut a long story short, some kind people had handed in the tickets and they ended up with the conductor. I would like to thank all those involved.

Since nationalisation this company is accelerating (pun intended) downhill. After another delay I applied through their awful website. the reply I got was, “as you did not attach a picture of your ticket, nor provide evidence of defacing/destroying the ticket (I did) we would not normally offer a refund. How incompetent or just plain odd are the people they employ?

Every single day there is some problem or delay. Im debating following it and reporting the issues. And dont worry your train will be cancelled suddenly even though it just said delayed 3 minutes. Greater deliya for ya! Or barely Anglia

Scum of a company. Deliberately makes applying for delay repay an ordeal , constantly cuts you off mid application or gives you a system error at the end. I hope whoever set up this system rots im hell

No seats and WiFi totally unusable. Highest fares in the region. No viable alternative or competition. What's not to love.

Arrived back to Stansted earlier than expected, got to the train station and finally found someone to ask about trains to Great Yarmouth and the ticket that I had already purchased. Old guy said to me to get the next train on platform 2, trains are f***ed up anyway, no one will check your ticket. Guess what, ticket was checked. Turns out the info I had been given was wrong and I had actually been told to get on the wrong train. So it was either buy another ticket (for £75) or get off at the next stop to wait for the train I should be on. To make things simple I purchased another ticket. Turns out after all that by the time I get to Norwich then next train available is the actual train I should be on anyway. Why on earth didn't the conductor mention this at the time instead of saying I could purchase another ticket, surely he would have known the connecting train times? Or are your staff limited in the information that is allowed to be provided to passengers so you can claim higher profits because your staff mislead us when we ask for help?

Massive thanks to Fitz at Ipswich Station's Customer Services and to Clare at Norwich Station's Customer Services for being so very helpful about my lost wallet. You were both brilliant!
And huge thanks to the amazing passenger who found it on the London to Norwich train on Thursday 27th August and handed it in - I wish I had your contact details to thank you in person.

This train line is the most ultimate scam, the prices are extortionate for a poor service and quality. Not to mention you pay £65 to London return (WITH A RAILCARD) and have to stand for an hours journey.

My colleagues get upset at their £15 fair from Southend, you should see their faces when I tell them how much I pay.

Absolute scam. Can't even give no stars.

Poor service, the machine didn't give the right ticket and the reception and ticket office is so uncapable to help such a waste of energy. Such a waste of money, they will just say that you have to book another ticket like its cheap. Such a useless system.

Delay Repay claim turned into a paperwork exercise

My wife and daughter were delayed travelling from Tottenham Hale to Bishop's Stortford on the evening of 25 August 2026. I claimed Delay Repay and uploaded photos of both tickets — type, price, date, journey, all legible, all there.

An email came back asking for more information: a missing "ticket duration". There is no such field. The Format list then offers too many options, so choosing the right entry for an ordinary off-peak day single is guesswork. The UTN should have been enough on its own.

Nothing was missing from my original claim. The information was requested a second time because the system couldn't read what I'd already sent, and the cost of that lands on the passenger. Delay compensation is an entitlement, not a favour, and a claims process this obstructive isn't a neutral piece of bad design — it reduces how much gets paid out.

Rude unhelpful staff at Liverpool Street..I have had to experience on a few occasions when needing assistance with anything..if your lucky there will be 1 out of 12 staff wanting to help the rest are standing around in groups chatting amongst themselves if you ask for help you get the finger to go to the one nice guy helping a que of ppl ..its absolutely ridiculous how many staff are standing around literally doing nothing .. and we pay through the roof for our train tickets ..your drivers dont always put air-conditioning on and WiFi..your trains are constantly late ..my biggest problem I have is the amount we pay for a shocking service from buying a ticket to getting through a barrier ..I have had to put a date but its for 5 times a week for my commute

Absolutely useless company. None of the staff are helpful.