c2c Rail Avis 

Travelled on a C2C train, everything was good. Even met the actual train driver who was both polite, and friendly. Well done to the train driver especially, and all at C2C. Thank you.

One of the most important weekends of the year,7.30 to Fenchurch street is still at Ockendon at 8.04, This is the age old issue with nationalisation,The government couldn't be trusted to run a bath.

I wish I could use the c word here

Just never on time, it’s a surprise when it is. At this point I’d say to change the timetable but every time they have done that, they’ve just been late for the new time.

Very unreliable. A real pain in the neck for commuters living in Essex.

Unbelievably bad year (2026)
And live updates are an absolute joke.
Check before you travel and the trains are running to a different agenda.
VERY POOR

Reduced service for the last 2 weeks due to train derailed at barking...a further week of chaos predicted.
And now signalling issues impact the only line that remains resulting in ZERO trains into Fenchurch Street whatsoever.
Unacceptable servoce from C2C who seem to only get worse

Not worth it even half star!! Because of the train accident there was no trains running towards Rainham, supposed to be replacement bus From Upminster station every half an hour, but apparently they decided not to leave the station and wait until the bus gets completely full! This is a joke!! People already struggling to travel all the way around and just one replacement bus per hour it’s ridiculous! Worst service ever

If I could leave no stars I would. This is the worst train line I've ever used. Every day there are either delays either train cancellations, I'm late for work every week because there is a problem regularly. Even won't comment that the line I'm using is much less frequent than the lines in other directions and considering that there is no other way to get to London or come back home it's extremely frustrating that they don't maintain it properly or at least to have more trains per hour

c2c has recently became so bad! It is actually getting worse, one problem or another almost every day....ignal problem, track faults, bla bla bla...I've had several delays getting to work or coming back home for important meetings. It's terrible and expensive at the same time. It has to all be down to money

If no stars was an option I would put it.
Trains are late every time without a doubt. Trains also come at odd times. Just a horrendous service altogether. They also cancel trains without updating apps so that’s nice. Date of experience: EVERYDAY!!!

Wish I could give less than 1 star. Awful and slow website let's you purchase an overpriced ticket just to arrive at the station to find that it's closed for planned works. Trains are frequently late at the best of times and unclean and grotty.

Trains are always cancelled or delayed and never run on time.

An absolute disgrace of a service. Every day lately a new issue occurs. Delays after delays. Cancellation after cancellation (c2c should stand for cancellation2cancellation). Unreliable rail replacement after unreliable rail replacement bus. Customer service is non existent - made a formal complaint and they didn't even bother to acknowledge it.

I'm haemorrhaging money here having to pay for alternative transport to my destination and their pittance of delay repay doesn't even begin to cover my expenses. I bring this up with them and they're like "sorry not our problem".

Fuming.

i would put 0 if i could but me and my friend are young girls you could tell we have just been in there and said huh because we was yelled at through the glass but i couldn’t hear him so o said huh, he then went are you fing dumb i said who are you talking to he closed the blind then the other man came out with this guy who wasn’t “haden” and said sorry i said i want an apology from him he said the guy has been asked to go somewhere but wasn’t it was him with a security coat on, he went back into the room and said hi it was me sorry and couldn’t even admit it without lying first we are young girls and was petrified as it was just us in there and he’s exucse was he had a bad phone call, you should be leaving your outside problems out of the job or things like this happen i think it’s disgusting how a 60 year old man can talk to 14 year olds who are on there own especially at work .

All these delays are horrible you need to lower ur prices moving like this.

Please don’t move where you can travel only with c2c .they have a rubbish service and under the new management is more worse .Every week they have problems and no bus replacement .One day my son from Purfleet to grays made 2 h .And to dont forget about the price .one day to travel to work and back home 13.40£ .So I don’t advice you to use it

Worst train service

Trains are delayed AGAIN! I completely understand delays due to speed restrictions because of the tracks, weather, etc etc. BUT it's always a signal failure, fire next to a track, etc. the app since it's been updated is unreliable. Says train is en route but platform says hasn't even left shoeburyness. You can't hear the recorded announcements because they're soft spoken or they cut off before getting the info. Real time announcements...good luck you can't hear it at all or understand what's being spoken. That's on platform and trains. Half the time the ticker info screen isn't even working and then if you can't hear anyone, good luck. There aren't people in the platforms to ask questions. You have to go all the way back to ticket window to ask a question. The older trains are dirty and smell half the time. It's just a mess and seems to be getting worse ever since they went from private owned to govt. I just don't understand. It's frustrating but they don't care because they know people half to take trains so what incentive is there for them to do anything positive and proactive.

Update: platform announcement said delayed 1804 to fenchurch was stopping at normal stops just delayed 12 minutes. Train gets here, announcement says it's going direct to upminster? Everyone freaks out gets off train and then we are all standing on platform confused as announcement recording plays on and on and gets cut off. Do you think there's anyone on platform from C2C to answer questions or give guidance??? NOPE. horrible service.

If I could give it less I would. It is without doubt the worst train line ever aloud to operate in the manner it does. The weather gets used a great deal for excuses, dry, wet, windy weather all used to cover their uselessness. For a small network to have so many problems there is clearly an internal problem. Majority of the stations are falling apart in some way. Apparently it’s going to take months to sort out their tracks too, it’s been like a rollercoaster ride for months. Only now they’re sorting it! There probably go on strike soon to! Wow and I keep hearing how advanced of a civilization we are!
Pathetic!!