I just purchased the 2 Cook Turbo. It provides a quick release that you screw onto the side of the unit, and I have to say it is the worse design I have seen. You cannot get it back in the bag unless... Voir plus
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Unser neuer, doch defekter Grill wurde anstandslos umgetauscht.Der Mann von Kundenservice war sehr freundlich. Da wir den Grill für unsere kurz bevorstehende Urlaubsreise unbedingt mitnehmen wollten,... Voir plus
L'entreprise a répondu
Absolutely love our cadac safari. We take it with us when we go eventing , it has widened our menu choices as we can now enjoy pizza steak BBQ's stews chilli cooked breakfasts and much more. Custome... Voir plus
L'entreprise a répondu
We contacted Cadac after purchasing a Cadac 2 which after sometime we discovered was missing its wind guards. We contacted Cadac not to complain but to ask if they could sell us some replacement guar... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Cadac Dometic barbecues are easy to build, use, clean and stow. All available with a range of interchangeable tops to offer unlimited outdoor cooking freedom. Widely regarded as the UK’s ultimate modular gas BBQ brand and trusted by campers and BBQ enthusiasts for generations. In 2022, Cadac joined the Dometic group. Dometic is a global market leader in the mobile living industry, with a long history of creating products for outdoor, home and professional use
Coordonnées de contact
UNIT 14, DEANFIELD COURT, BB7 1QS, CLITHEROE, Royaume-Uni
- 03332000363
- hello.cadacuk@dometic.com
- cadacuk.com
3,7
Moyen
195 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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safari chef
Bought the safari chef - absolutely love it! Had a problem with the ignition - contacted Cadac - excellent customer service. From initial contact to conclusion, prompt in responding to emails, helpful with advice and information and in resolving the problem.
15 juin 2021
Avis spontané
Réponse de Cadac Dometic
Thanks for your review Jeanette, glad to hear the issue has been resolved for you!
Omg that was scary
Omg that was scary .. the whole bbq set on fire .. really bad quality I won’t be using Cadac again. The blue plastic started to burn and set alight very frightening indeed.
13 juin 2021
Avis spontané
Réponse de Cadac Dometic
Hi Jo, sorry to hear of the recent incident. So our team can investigate this for you please can we ask you to contact warranty@cadacuk.com with images of the damage, the unit's serial number and proof of purchase. Many thanks - Toria
Dangerous product
Grill, when used with the dome for cooking pizza is dangerous. The first time we used it the temperature got so hot it melted the locking collar which holds the legs and the whole thing collapsed. Cadac gave an answer which made no sense and told us to go and buy a replacement part. The response time was very slow and unhelpful. We will not be buying anything Cadac related again. We have since seen several reviews on forums that state that the same thing has happened to others.
8 juin 2021
Avis spontané
Réponse de Cadac Dometic
Hi Kevin, sorry to hear you were disappointed with our service. We did advise you that as your unit was approx. 7 years old the issue was unlikely to have been caused by a manufacturing defect. We provided advice on what the cause of the incident would be and where replacement parts were available to purchase. We apologise for the time it took for our team to deal with your case, it's a busy time of year for us and the pandemic has left us with some staff shortages, but we will feedback to our Customer Service Manager on this.
Cadac pizza stone unfit for purpose
bought pizza stone first one delivered arrived cracked replacement received and cracked in use only on medium temperature, cadac wouldn't replace said it had been over heated very poor after sales and trying to avoid warranty claim
30 avril 2021
Avis spontané
Réponse de Cadac Dometic
Sorry to hear of your disappointment. We did advise that as the pizza stone has not been used in accordance with the user instructions, and in our experience we believe the damage was the result of it being overheated from the preheat time and high temperature you advised using. We can assure you Cadac take their manufacturers’ responsibilities very seriously and we deal with each individual case on its own merit, based on the information and evidence provided by the consumer.
Food in the woods
Great piece of kit, have Carri Chef with chef pan, so many uses, love the pizza stone great pizzas once you get the hang of it, also love the tapa dishes when using the grill..
17 mars 2021
Avis spontané
Réponse de Cadac Dometic
Hi Kevin,
Thank you for 5 star review and we are thrilled to hear you love your Carri Chef BBQ and accessories!
Best regards
Cadac UK
Citi Chef 40!
Just purchased my new Citi Chef 40 and I love it! So versatile, along with the use of my Tapas mini frying pans! Thank you Cadac!
16 mars 2021
Avis spontané
Réponse de Cadac Dometic
Hi Ryan,
Thank you for 5 star review and we are thrilled to hear you love your Citi Chef 40 BBQ!
Best regards
Cadac UK
Best BBQ!!
Best BBQ!!
I have the Cadac Carrichef 2 Chef pan combo which I use when caravanning. It is so portable and packs away in well designed storage bag. It comes with Pot stand, BBQ grill and large chef pan which both have an amazing green grill ceramic surfaces that are so easy to clean!! I bought the pizza stone and roast pan that are just brilliant. We never cook inside the caravan all the meals are now cooked outdoors on the Cadac.
Love my Cadac!!
15 mars 2021
Avis spontané
Réponse de Cadac Dometic
Thanks for your review Jason!
Cadac are very easy to deal with
Cadac are very easy to deal with. Our citychef bbq proved a little confusing for us at first and the help was given freely. When we then went on the blow the lid off and smash the handle, a replacement was supplied quickly, without so much as a snigger; in fact we were assured that its a common mistake. ( an element of patience and kindness here I think).
Good product, good company
15 mars 2021
Avis spontané
Réponse de Cadac Dometic
Hi Julie,
Thanks for your 5 star review! We are happy to hear your issue was resolved swiftly.
Best regards
Cadac UK
Réponse de Cadac Dometic
Hi Phil,
Thanks for taking time to leave us a 5 star review! Your comments are appreciated.
Best regards
Cadac UK
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