Caker Street Avis 

Very dissatisfying!!! I order one week early a cake for my son, the cake was delivered on time but was broken and my son was without cake for his own party. I send them the cake on 5th October and they received it on 7th October. Today is 16 October and I still don’t have my refund even I can’t call them or email them. Very bad hospitality. Don’t use them and please don’t use them as a service provider of your bday party. For me they are scammers as I mentioned I can’t reached out them by phone or email.

This company isn’t worth spending a penny on I paid £285 for a birthday cake that I’d received on a Saturday when it arrived it was damaged returns policy says to return within 24hrs which I was unable to do due to being late weekend .
I binned the cake as it wasn’t up to standard emailed this company which picture proof and they’ve not done a thing to make it right even the 20% back as they say on website.
The cake was damaged and the rude response on email was awful.
I paid a lot of money for that cake I’m absolutely gutted I wasted my money on this company .
No refund was offered

Received cake today, that was damaged, misshaped and the flavour wasn’t nice either. It ended up in the bin

Easy online ordering and friendly service

Extremely disappointing experience from start to finish.

When the cake arrived, one side was squashed against the box because it hadn't been packaged properly. Although there was protective wrapping, the cake had been pushed to one side, leaving that side completely unprotected. The damage was obvious as soon as the box was opened.

Unfortunately, the cake itself was also disappointing. It contained an excessive amount of icing, with very little sponge and jam compared to what was requested. The balance was completely off and didn't reflect what we were expecting or paying for.

I contacted customer services straight away and sent photographs of the damage, but received no response. After chasing again, I finally received a reply a week later. Rather than apologising or trying to resolve the issue, I was told that I would only receive a refund if I returned the cake.

When I questioned this, their response was simply "return the cake or no refund". To make matters worse, I was then told that they would not be responding to any further emails. I found this incredibly rude, dismissive and unprofessional.

Poor packaging, disappointing quality, and some of the worst customer service I've experienced. I would not order from this company again and would not recommend them to others.

It was great however it was a name and age cake but the site didn’t give me specific fields to add the details. I put it in the additional message bit. I have ordered from here before and the cakes are amazing.

The kpop cake for my daughter’s birthday was absolutely amazing and delicious. It was well packaged also. I would have liked some communication regarding delivery but apart from that very good!

Very easy to place my order, fantastic choice of cakes, can’t wait for the booby cake to arrive for my special friends early birthday celebration before she endures her breast cancer treatment journey (dark humour has always been our girl code survival technique)

Easy to order and good selection of choices

Absolutely horrific experience. Do not buy from this company.

Cake was bashed to pieces.

Did not resemble the original picture.

It was disgusting tasting, luminous yellow icing, and so embarrassing this happened. Completely ruined our party.

Absolutely disgraceful service – avoid this company at all costs!

I would strongly advise anyone considering ordering a cake from this company to think twice. My experience has been nothing short of appalling, and I genuinely feel scammed.

I ordered a personalised cake for my daughter’s 3rd birthday party, with delivery promised by 2pm. The cake did not arrive until 4:30pm, when the party was supposed to be finishing!

To make matters worse, the cake arrived completely ruined. The personalised decoration was damaged beyond recognition, and the cake looked nothing like what I had paid for.

I immediately contacted the company and provided photographic evidence. They eventually responded at 7pm, stating that I could receive a refund ONLY if I returned the cake the following day. How exactly was I supposed to arrange a courier on a Sunday to return a damaged birthday cake? Not to mention that I actually needed the cake for my daughter’s birthday party!

Despite the terrible condition, we attempted to serve it, as all the children had been looking forward to having some chocolate birthday cake. However, as soon as we started cutting it, the cake began falling apart and we discovered it was full of toothpicks! This was a serious safety concern, particularly as the cake was intended for three-year-old children. We could not safely serve it, and the entire cake ended up in the bin.

You would think that any reputable company would apologise and offer a full refund for such an unacceptable experience. Instead, they refused to refund me and offered a pathetic 20% refund.

To add insult to injury, I followed up twice to request even the 20% they had offered, and they completely ignored my emails. I have not received a penny back!

So, to summarise, I paid for a personalised birthday cake that arrived two and a half hours late, was completely damaged, contained numerous toothpicks, was unsafe to serve to children and ultimately ended up in the bin. The company has kept my money and stopped responding.

I feel completely ripped off. This company’s customer service is disgraceful, and their refusal to take responsibility is shocking.

Please do not waste your money or risk ruining an important celebration by ordering from this company. I certainly wish I had read a review like this before trusting them with my daughter’s birthday cake.

AVOID AT ALL COSTS!

Brilliant marvels cake and great service also.

I ordered this cake two weeks prior to the date I needed it by. It came on the exact date ( saturday) for my sons 16th birthday. The tracking kept me up to date on its arrival. It was beautifully packaged and it was in perfect condition. Super happy with it.

Ordered a cake at short notice from this company as they quoted delivery for the next day. Cake did not arrive. One message left, one email sent, no response. Got through and was told that they would get back to me within 1/2 an hour ….. that was almost 12 hours ago.

I left a message asking for a refund as the cake would not arrive in time - no response.

Would 100% NOT recommend

I would highly recommend buying your cakes from this company, customer service is excellent, prices are brilliant the cakes are amazing, I would definitely use these again for any further cakes I want to purchase

Upvote this so more people can get help they desperately need with their "service". You have FULL RIGHTS as a consumer to reject their products if you are not happy with it. It is your RIGHTS they cannot deny that and they have to give you a refund. Here's what I suggest you can do:

1. Don't bother contacting their help line or support call. They are not there to help or support you. They are there to make you give up and get stressed and say "forget it" Don't fall into this trap.

2. Leave documented proof. Take photos of your poor quality cake, the receipts, etc.

3. Use consumer help advice. The number is 08082231133. They are very professional and will help you get your money back.

4. Use Credit card charge back and create a dispute.

It is clear they sell you cakes at premium price for something that looks like something that cost less than 5 pounds to create. They will try AS HARD AS THEY CAN to NOT give you the refund and they will delay it and make the process as painful as it can be so that you give up and they keep the money. Don't let businesses like this win + ruining your special day. Quite disgusted how they take advantage of using "cake" which is people's special day to charge premium pirce and cause extreme distress to so many people. I say that is EVIL.

Unprofessional and unhelpful Company. Caker Street end product nothing like the craftsmanship they show on their website.
I received a damaged cake, which was nothing like I'd requested , colour wise/design wise/ inscription was wrong on topper/ topper was 2d icing, not 3d fondant model as expected & agreed, or as shown on their website designs
I had sent them an image (shown in 1st pic) for a quote, with notes detailing what I wanted changed and added on. Upon receiving the quote, I called Caker Street to confirm final details of the cake and to confirm if they could deliver on the date I wanted.The cake I received looks like it was made by a child from playdough.
I managed to get through to someone, after trying in vain to call them on the day I received the cake. This lady told me the cake damaged due to the buttercream (I've never encountered this problem from any other baker/cake company over 15 years of ordering/ having cakes delivered/picking up cakes from other cities). The lady said she'd escalate my issue, said she couldn't hear me when I was talking and promtly cut me off. No one answered my numerous attempts at calling thereafter.
2 hours later I received an email from Caker Street, telling me the cake was as I requested and nothing was wrong with the cake/design they sent me. They stated the cake was damaged in transit and that I had 24 hours to return the cake in order to get a refund (they didn't email me till after 6pm and 7pm, and I was expecting guests from 7.30 for a party at 8pm, for which we had to buy another cake last minute).
I tried to be reasonable and asked whether they would arrange a courier/ send a pre paid label, or reimburse returns fee (cake box was sent in a massive outer packaging and would cost a lot to send back/ arrange a courier/ perhaps even more damage), even though it's not my obligation under law. They replied it's the customer's responsibility to send the cake back if a refund is required/ there's an issue with the cake. They offered no attempt at a resolution.I sent them a final email the following day to inform them that I'd hold the cake, in my fridge, for a reasonable period, incase they decided to arrange a courier, or wanted to inspect the cake. Except for the 2 emails I received on the actual date the cake was delivered, Caker Street have not responded to any of my emails or calls.
I kept the cake in my fridge for the minimum 7 legal days (to allow thrm to respond/ claim cake back), The cake was removed yesterday and disposed of at the skip. However, when taking my final photos before disposing of the cake, I cut into to examine if it was actually what I'd requested and to see how it was made. I'd seen other reports of the interal cake/ filling being small layer of cake with lots of frosting, and this is exactly how the cake I received had been made. This confirms and explains why the lady I spoke with at Caker Street, stated that the buttercream caused the cake to be damaged. No professional cake is ever made in this manner. This shows how poorly Caker Street make their cakes, knowing that the cakes will be delivered damaged/ not be stable/ professional/ as requested. I wouldn't be surprised if the damage (cake cracking/being lopsided) occurs before the cake is actually packaged ans sent for delivery, as neither of the boxes had any signs of damage.
This Company is a complete sham. Avoid and pay elsewhere.

They have been reported to Trading Standards and the bank.

NEVER USE THIS COMPANY. Like other reviewers, the cake I ordered was a disaster. It had obviously travelled on its side and was a mess. I had followed the company’s advice and arranged delivery for the day before the event. On delivery, I opened the box within an hour and realised what had happened. I immediately took photos and sent them to Caker Street. Their response was that I must send it back within 24 hours of delivery. Now who, 1 day before a big event, has the time to run around to arrange to send a huge cake back? No, my priority was rushing around trying to find a replacement cake at a few hours notice to make up for their appalling customer service and then of course spend the following day trying to ensure a happy day. At over £200 my cake was worthless and I had no refund.