capellisport.com Avis 1 241

TrustScore 2.5 sur 5

2,6

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Ordered our son’s soccer uniforms more than four weeks ago. A week ago we received an ups notice saying a label had been created, but as of today there is still no update or movement on the shipment.... Voir plus

Noté 1 sur 5 étoiles

Horrific experience working with Capelli. They messed up our entire travel team’s uniforms and repeatedly sent me the wrongly designed logo on two shirts I purchased. Very bad communication as well. T... Voir plus

Noté 3 sur 5 étoiles

I find it infuriating that the company does not offer free shipping on uniform kits, especially when one is spending over $500! Also, the coupons/discounts they provide on regular store purchases excl... Voir plus

Noté 5 sur 5 étoiles

Saw a friend of mine with a backpack from Capelli, and I decided to order a backpack of my own. The delivery was quick and the backpack feels super high quality. Love it!

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de vêtements de sport

À propos de capellisport.com

Écrit par l'entreprise

Capelli Sport is a global multi-sports brand from Manhattan, New York, specializing in team sports.

With a strong club community reaching all corners of the world, we empower and unite people from amateur, to youth and pro clubs. Our goal is to build equal and diverse playing fields where everyone can be themselves, live up to their full potential, and enjoy safe experiences.

Our passion for creating products from lifestyle apparel to footwear and performance match kits enables athletes and teams to maximize their success on the field and beyond. Capelli Sport supports all athletes through a unique global sports ecosystem with a focus on service excellence. With years of know-how on our side, we always deliver an exceptional customer experience. By players, for players, Capelli Sport is deeply rooted in sports culture.

Coordonnées de contact

2,6

Bas

TrustScore 2.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 89 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

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Noté 5 sur 5 étoiles

excellent customer service and great quality

Costumer service answered quickly to my question and my order arrived early than expected. Size are true and quality is top

6 octobre 2025
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Réponse de capellisport.com

Hi, thank you so much for your kind words! We’re really glad to hear that your order arrived earlier than expected and that you’re happy with the quality and fit. We appreciate your support!

Noté 2 sur 5 étoiles

Good product but takes way too long to…

Good product but takes way too long to receive. Tried emailing to check on status but did not receive a response.

6 octobre 2025
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Réponse de capellisport.com

Hi Catherine, we're really sorry for the delay and for the trouble reaching us. Please feel free to contact us directly at customerservice@capellisport.com — our team will be happy to help.

Noté 1 sur 5 étoiles

I bought three m size products

I bought three m size products, but one product is on the label, but it is very small, I wanted to return or exchange it, but I was told that I had to pay the shipping fee, this is not my fault, the product sent is faulty, so you are responsible, I will no longer shop from your site.

2 octobre 2025
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Réponse de capellisport.com

Hi Fatih, We're sorry to hear this. Our return policy is available on our website, but if the item you received is defective or incorrect, please contact our team with photos so we can assist you.

Noté 1 sur 5 étoiles

The site is difficult to navigate and…

The site is difficult to navigate and trying to find something is a nightmare. The delivery time for products ordered is completely unacceptable; it takes way too long to be delivered. I would strongly recommend our Club find a new company to provide our uniform and equipment.

2 octobre 2025
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Réponse de capellisport.com

Hi Jason, We’re sorry for the frustration and delays you experienced. We’re glad your order was eventually delivered and appreciate your feedback as we work to improve the shopping experience.

Noté 1 sur 5 étoiles

Terrible service, don’t provide orders or updates

I have been waiting 4 months for an order they just keep telling me they expect it to ship out soon and then close the ticket. Worst service and complete unreliable .

7 octobre 2025
Avis spontané
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Réponse de capellisport.com

Hi , Please email our Customer Service team at customerservice@capellisport.com
with your order details so we can provide you with more information and assist you further.

Noté 2 sur 5 étoiles

Shipping is to long and I am still…

Shipping is to long and I am still waiting for another order and no information on my items.

2 octobre 2025
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Réponse de capellisport.com

Hi Maria,
Thank you for your feedback! Your order is still within our normal processing time, and you’ll receive tracking as soon as it ships. We appreciate your patience!

Noté 2 sur 5 étoiles

The Capelli Sport socks and soccer…

The Capelli Sport socks and soccer t-shirt through Pa Classics that we have to use and ordered extra for already have holes! What a disappointment. They do not seem like good quality at all

9 septembre 2025
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Réponse de capellisport.com

Hi Kristin, We’re sorry to hear about your experience. Please reach out to our Customer Service team at customerservice@capellisport.com so we can help resolve this issue.

Noté 5 sur 5 étoiles

Customer Service resolved my issue…

Customer Service resolved my issue within couple of days
Order as expected

23 septembre 2025
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Réponse de capellisport.com

Hi Lorena,
Thank you for your feedback! We’re glad our Customer Service team could assist you quickly and that your order met your expectations.

Noté 5 sur 5 étoiles

Producto de excelente calidad que se…

Producto de excelente calidad que se siente duradero y confiable el envío fue rapidísimo haciendo que todo el proceso fue muy fácil

23 septembre 2025
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Réponse de capellisport.com

Hi Luis, ¡Muchas gracias por tu reseña! Nos alegra saber que estás satisfecho con la calidad del producto y la rapidez del envío. ¡Tu apoyo nos motiva mucho! 💙

Noté 5 sur 5 étoiles

The item came earlier than the…

The item came earlier than the estimated date, which was a great surprise.
The quality is outstanding and worth every penny. Highly recommend!
You

23 septembre 2025
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Réponse de capellisport.com

Hi Brenda, Thank you so much for your wonderful review! We're so glad your order arrived early and that you’re happy with the quality.

Noté 5 sur 5 étoiles

Fast delivery and top-notch quality

Fast delivery and top-notch quality.
It’s rare to get both speed and excellence, but this order had it all.
Couldn’t be happier

23 septembre 2025
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Réponse de capellisport.com

Hi Somar, Thank you so much for your kind words! We’re thrilled to hear you loved both the quality and speedy delivery. Your satisfaction means a lot to us! 💙

Noté 1 sur 5 étoiles

It's not the size I ordered

It's not the size I ordered, and they didn't refund me.

30 septembre 2025
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Réponse de capellisport.com

Hi Yovana, I’m really sorry to hear about this experience. That shouldn’t have happened. One of our agents will be reaching out shortly to help rectify the issue and make sure you’re taken care of.

Noté 4 sur 5 étoiles

The product is very good

The product is very good. But it is a bit larger than I expected, which is my own damn fault. A

29 septembre 2025
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Réponse de capellisport.com

Hi Mark, thank you for your kind feedback! We’re glad to hear you liked the product. Hopefully, it still works out well for you despite the size difference! If you’d like to replace it, please contact our customer service team at customerservice@capellisport.com for details on our return policy.

Noté 1 sur 5 étoiles

i placed an order in early july and my…

i placed an order in early july and my order was partially shipped, still waiting for the rest of my items to arrive.

9 septembre 2025
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Réponse de capellisport.com

Hi Javier, thank you for your review! We're sorry to hear that part of your order is still pending. One of our agents will be reaching out shortly to get this sorted out for you.

Noté 1 sur 5 étoiles

I ordered a vertical ball rack for…

Your response to my question is that the discounted price is team pricing. I am the head men's basketball coach at Howard Payne University. How does that disqualify me from team pricing? This will be the last time I do business with this company.
I ordered a vertical ball rack for $487. The second I hit submit payment, I got an email from your company saying they were on sale for $299. I sent an email with screenshots of the item on sale and I never got a response to why I did not get that discount. The only reply was that the issue is closed. Also, I was supposed to receive the item on Monday September 29 and I still not have received the item. I reached out about this issue and the response was to check back in 2-3 business days and the issue is closed. I am definitely not satisfied

23 septembre 2025
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Réponse de capellisport.com

Hi Nadir, thanks for your feedback! The offer shown lists the retail price, while the special price applies only to team orders (as noted in the screenshot). Your order is on the way, and we’ll update you soon!

Noté 5 sur 5 étoiles

Fast Delivery

Delivery was super fast
much quicker than I expected.
The product quality is excellent .
Very satisfied with this purchase.

23 septembre 2025
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Réponse de capellisport.com

Hi Mohammed,
We’re so glad your order arrived quickly and that you’re happy with the quality! Thanks for your feedback.

Noté 1 sur 5 étoiles

Your fulfillment and shipping…

Your fulfillment and shipping department is very poor. You take very long to ship merchandise. If our team did not require us to use you, we definitely would choose another company!

26 septembre 2025
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Réponse de capellisport.com

Hi, We’re glad your order has been delivered. We appreciate your feedback and will continue working to improve our fulfillment and shipping process.

Noté 2 sur 5 étoiles

Inaccurate shipping

Got a shipping notification but when tracked it 5 days later the package was still waiting to be picked up. No phone number to call only email which takes days to get a response.

26 septembre 2025
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Réponse de capellisport.com

Hi , We’re sorry for the delay with your tracking update. Your order is on its way and should arrive shortly. Our customer service team is available via email for any questions.

Noté 5 sur 5 étoiles

I was impressed with how quickly my…

I was impressed with how quickly my order arrived.
The quality is excellent and just as described.
I’ll definitely be ordering again!

23 septembre 2025
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Réponse de capellisport.com

Hi Mario,
We’re thrilled you’re pleased with your order! Thanks for your support.

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