capellisport.com Avis 1 242

Had to write multiple times to get my shipment going. Ordered on 9/5 and to this day - have not received my shipment 9/18.

Same complaint as everyone else. The delay in shipment and the generic response when you email them is ridiculous. They have now sent me three different emails saying my shipment is on the way however the tracking number just keeps saying that UPS does not have possession of the items. This is going to be the third weekend my daughter doesn't have her team uniform. I don't understand a company that gives an order deadline in July, a promise to have it by August 25th and only ships half a teams uniform?!? The whole team needs it to play and feel a part of it. Why would you think sending parts of orders would be ok? Plus you still have not shipped everyone else's well past YOUR "promised" date. Warn your organization that this is not the company to order from. Least they can do is over night it at their expense so my kids can wear their uniforms this weekend that I paid a lot of money for them to have.

Customer Service was very helpful
Thank you for making my order right !

The quality is excellent
Recommended

I would give 0 stars if I could. Customer service is absolutely horrendous. Spent almost $1,000.00 on soccer uniform and gear. I ordered it as soon as the link became available on June 1st and was guaranteed delivery by August 1st. August 1st came and no gear. Our team actually had to play a Capelli sponsored tournament with out their new gear. We got a partial order late August the quality is terrible the iron on decals they use were peeling up on the edges out of the packaging.It is now September 17th and I am still waiting on the rest of my order and all Capelli keeps saying is sorry we’ll get an update with in 3-4 day for you. Meanwhile other teammates ordered weeks or over a month later and received their gear with in 2-3 weeks. It is ridiculous to wait going on 4 months for your terrible quality uniforms and gear to come in. 0 stars

Great products with an amazing options.

This order, for one singular shirt, took a week to get processed, then it has been in shipping hell for the past week and a half and has yet to arrive.

I am still awaiting the delivery of my order. How can I rate?

This order was placed on September 4, 2025 - how is this "still within our standard processing time".

From your website:

HOW LONG WILL MY ORDER TAKE TO BE SHIPPED?
Our standard shipping time is 1 to 3 business days, meaning you'll receive your order within 3 to 7 business days.

Love the quick service and responses. My order was wrong and you guys were very responsive and quick to fix it!

Your customer service strategy is terrible. You don’t offer a real number to call to check on orders and a 5 week processing time is absolutely terrible compared to other companies in the industry. The only reason people order through you all is because organizations force us to. Please get it together, you all are terrible.

I finally get the Jersey order over 6 weeks later and they got the Jersey number wrong. The request to change the number was submitted the day it was ordered and they confirmed it would be updated but I guess that was a lie just like the 5 week shipping max. There’s not enough time to exchange it. Terrible terrible company

2 Jerseys and almost
10 days to the product and plus shipping, I think Amazon would be better next time

Overall I’m pretty disappointed with the platform and the speed of delivery for my daughter’s kit. The kit came after 3 months. She missed her first game in uniform. A discount on upcoming purchases and a minimal discount on my overall order which I had already placed was refunded. I would not be disappointed if our club moved to another company in the future. The experience for several parents was awful.

With the cost of shipping, I expected a quicker delivery.

Shipment showed up months late, customer service is automated and not a real person, very difficult to work with.

Length of time to order - ship - and deliver is extremely long process.
Still don’t have package as typing this review.

The "a la carte" order process is challenging, almost impossible. And since you have to wait 2-3 business days for an email response, troubleshooting is nearly impossible. When uniform needs are often of a time-sensitive nature, this delay is costly & can prevent kids from being able to play. It's a baffling business model for a company that outfits competitive clubs and offers retail. If we had any other option, even if it were twice as much money, I would opt in.
Perhaps during predictably busy periods (new season, holidays), they could hire more staff to respond within 24 hrs, or call customers to avoid extended & time-consuming email exchanges, or provide an actual chat/phone option.
Errors happen & that's reasonable. Not having a way to address those errors in prompt and resolute manner is completely unreasonable.

Do Not Buy from This Company!

My experience with this company has been completely disappointing. I placed an order 7 weeks ago and never received my package. To make matters worse, their customer service is terrible: they don’t respond, provide no information, and have no communication with customers.

It is clear that they are very irresponsible and unreliable. I do not recommend doing business with this company under any circumstances. Avoid buying here if you don’t want to go through the same

Little problem with package but Capelli Customer Service fixed it within minutes.

Great product. Highly recommend
Ovid Cusu

I have ordered my items on 9/29, and the order was supposed to be delivered within 7-10 business days, however, it looks like they will be delivered on 10/13.

Too lately the shipping we pay for shipping.
Is more better Official Sport too fast 🏃‍♂️
Because we pay too