Ordered our son’s soccer uniforms more than four weeks ago. A week ago we received an ups notice saying a label had been created, but as of today there is still no update or movement on the shipment.... Voir plus
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Lisez les avis des autres
I find it infuriating that the company does not offer free shipping on uniform kits, especially when one is spending over $500! Also, the coupons/discounts they provide on regular store purchases excl... Voir plus
Horrific experience working with Capelli. They messed up our entire travel team’s uniforms and repeatedly sent me the wrongly designed logo on two shirts I purchased. Very bad communication as well. T... Voir plus
Saw a friend of mine with a backpack from Capelli, and I decided to order a backpack of my own. The delivery was quick and the backpack feels super high quality. Love it!
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À propos de l'entreprise
À propos de capellisport.com
Écrit par l'entreprise
Capelli Sport is a global multi-sports brand from Manhattan, New York, specializing in team sports.
With a strong club community reaching all corners of the world, we empower and unite people from amateur, to youth and pro clubs. Our goal is to build equal and diverse playing fields where everyone can be themselves, live up to their full potential, and enjoy safe experiences.
Our passion for creating products from lifestyle apparel to footwear and performance match kits enables athletes and teams to maximize their success on the field and beyond. Capelli Sport supports all athletes through a unique global sports ecosystem with a focus on service excellence. With years of know-how on our side, we always deliver an exceptional customer experience. By players, for players, Capelli Sport is deeply rooted in sports culture.
With a strong club community reaching all corners of the world, we empower and unite people from amateur, to youth and pro clubs. Our goal is to build equal and diverse playing fields where everyone can be themselves, live up to their full potential, and enjoy safe experiences.
Our passion for creating products from lifestyle apparel to footwear and performance match kits enables athletes and teams to maximize their success on the field and beyond. Capelli Sport supports all athletes through a unique global sports ecosystem with a focus on service excellence. With years of know-how on our side, we always deliver an exceptional customer experience. By players, for players, Capelli Sport is deeply rooted in sports culture.
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A répondu à 89 % de ses avis négatifs
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We still do not have our order.
5 septembre 2025
Réponse de capellisport.com
Hi, thank you for reaching out. We’re glad to see that your order was delivered on 9/10. Please let us know if there are any issues with your items, and we’ll be happy to assist!
Réponse de capellisport.com
Hi Theodore ! Thank you so much for your review. We’re delighted to hear everything was wonderful!
I am writing to express my deep…
I am writing to express my deep dissatisfaction with the delay in the delivery of my order No. 1457019, which was placed on July 15, 2025, and is now September 9. The uniform has still not been shipped. As you can see from the attached screenshots, UPS still does not have the uniform in its possession.
I am especially upset because the soccer season has already begun, and my son has had to train and play in uniforms borrowed from other children. This has caused him embarrassment and discomfort, as he is the only one without the proper uniform due to your company's extreme delays and incompetence.
9 septembre 2025
Avis spontané
Réponse de capellisport.com
Hi Sohay ,We sincerely apologize for the delay and the inconvenience this has caused. Your order 1457019 is on the way and will be delivered soon. Thank you for your patience and understanding.
Sent the wrong sized items and refuse…
Sent the wrong sized items and refuse to replace them. Then sent an email saying they consider this matter closed.
8 septembre 2025
Avis spontané
Réponse de capellisport.com
Hi Dominic, Thank you for your message. To ensure the correct size is received, please follow the size chart provided on our website. We’ll be happy to assist with any exchanges or returns as long as our return policy, shared by our customer service team, is followed.
We appreciate your understanding and look forward to helping you get the right items.
Never order from this company
Ordered in July just 1 top and joggers was advised delivery date was Sept 3rd its been in quality check for 4 weeks now, customer service does not get back to you when they do its not helpful i would never NEVER use this company again waste of time
14 juillet 2025
Avis spontané
Réponse de capellisport.com
Hi David,
Sorry for the disconnect, but it looks like the order number you’re referencing was not generated by our system. Could you please forward us the email you received from Capelli Sport (including the order number) to Customerservice@capellisport.com so we can look into this further?
1-star rating for 49% of their reviews
Like the many other reviews, our soccer club uses Capelli for uniforms and the experience has been poor in terms of the following:
1. Shipping...takes far too long.
2. Order status...no change after 5 weeks.
3. Customer Service...not helpful and can only be reached by email.
4. Quality...my daughter's backpack did not make it through 1 season before falling apart.
5. Pricing...pricing is more expensive than other brands.
The two-part question most of us are asking is how is this company still in business and why are we being forced to order from a company that has a 1-star rating for 49% of reviews?
8 septembre 2025
Avis spontané
Réponse de capellisport.com
Hi George ,Thank you for sharing your feedback, and we sincerely apologize for the negative experience you’ve had. We understand your frustration regarding shipping times, order updates, and product quality.
Regarding your order, it is expected to be delivered by the end of this week. We truly appreciate your patience and understanding and hope this helps improve your experience.
Soccer kit delayed over 4 weeks into season
Soccer kit is so delayed. We’re 4 weeks into the season and our team can’t wear their uniforms (some players have them - not all).
2 septembre 2025
Réponse de capellisport.com
Hi,We’re very sorry for the delay and understand how frustrating this must be for your team. We’re glad to see that your order has now been delivered, and we hope your players can start enjoying their uniforms soon.
Thank you for your patience and understanding!
Réponse de capellisport.com
Hi Cynthia ,Thank you for your message. As advised by our customer service team , It looks like the shorts you received were due to ordering a different style than intended. You are always welcome to place a new order for the correct style at any time, and we’ll be happy to assist if needed.
We appreciate your understanding!
Good service and tracking alearts
2 septembre 2025
Réponse de capellisport.com
Hi Liam! Thank you for your feedback. We’re glad you appreciated our service and tracking alerts!
EXTREMELY POOR CUSTOMER SERVICE!!!
EXTREMELY POOR CUSTOMER SERVICE!!!! I order my son's uniform in June. It is now September and it still has not shipped. I have reached out 3 times and I keep getting the same generic response. On Sept 3rd they send me an email that said my package should arrive on July 8th!!! That was 2 months ago!! If it were not required for my kids sports I would NEVER buy from this company again!!!!!
5 septembre 2025
Avis spontané
Réponse de capellisport.com
Hi Nicole, We’re very sorry for the delay and understand how frustrating this must be for your team. We’re glad to see that your order has now been delivered.
Thank you for your patience and understanding!
Said it was in stock and took over 9…
Said it was in stock and took over 9 days to leave facility for shipping. Going to be 14 days to receive a small order midseason.
30 août 2025
Réponse de capellisport.com
Hi Erik ,We’re sorry for the delay and understand your frustration. We appreciate your patience, especially during this busy midseason period.
Bad Customer Service and very late shipping
My order has not been shipped. I ordered on 8/17, and it is now 9/4 with no shipping and no help from anyone. I will never order from Capelli again.
30 août 2025
Réponse de capellisport.com
Hi Mark, We’re glad to see that your order has been delivered successfully. We hope you enjoy your items and appreciate your patience throughout the process.
This company has awful processing…
This company has awful processing period. Orders take forever to get out, I’ve had multiple instances where after waiting months for something, it finally arrives only to find that it was fulfilled incorrect and have to start the process all over.
This time I ordered what I’d get same day from any other service only for it to be over 15 days and the shipment still says “waiting for details”.
29 août 2025
Réponse de capellisport.com
H Alex , We're glad to confirm that your order was delivered . We hope you enjoy your items and appreciate your patience.
Réponse de capellisport.com
Hi Jenny! Thank you for your review. We’re glad your order arrived quickly and as expected!
slower than guarantee at time of…
slower than guarantee at time of purchase, no customer service rep to speak with
28 août 2025
Réponse de capellisport.com
H Patrick , Thank you for your review. We’ve checked your order and are happy to confirm it was delivered on time. We don’t see any open tickets regarding this order, but if you have any further concerns or questions, please don’t hesitate to reach out via email and we’ll be happy to assist.
We should be able to use a gift card…
We should be able to use a gift card for any Capelli product and should be able to use a discount code for all Capelli product.
26 août 2025
Réponse de capellisport.com
Hi Chris,Thank you for your feedback! While gift cards and discount codes may have certain restrictions, we always post our latest promotions and special offers on our page. Please keep an eye on it so you don’t miss any opportunities to save on your favorite Capelli products.
I order my son’s uniforms July 8,2025…
I order my son’s uniforms July 8,2025 and still haven’t received it. I have sent email after email and all I get back is they are working on the order. This company is the worse!! I hope that our soccer league never uses them again!!! If you’re looking to order from this company save yourself the trouble!! #worseuniformcompany
8 juillet 2025
Avis spontané
Réponse de capellisport.com
Hi Sandra, We’re sorry for the frustration this delay has caused. To help us follow up and provide an update on your order, please send your order number to customerservice@capellisport.com. Our team will be happy to assist you directly.
It's been 8 weeks since I ordered…
It's been 8 weeks since I ordered uniforms for my child and there is no progress, they have a terrible service and I don't know how much longer I will wait. It is not clear when the things we paid for will arrive. I placed my order on July 7, 2025. It was promised to be shipped within 5 weeks.
Today is September 9, 2025. We are in the 9th week. They deceive the customer until they receive the order and then do not send it or send it late
2 septembre 2025
Avis spontané
Réponse de capellisport.com
Hi Joseph ,We’re sorry for the frustration this delay has caused. To help us follow up and provide an update on your order, please send your order number to customerservice@capellisport.com. Our team will be happy to assist you directly.
Five weeks to ship retail products is…
Five weeks to ship retail products is not good at all. This is disappointing, especially when our club requires players to buy your products.
28 août 2025
Réponse de capellisport.com
Hi William ,We understand your frustration and appreciate your feedback. Please note that our current processing time for retail products is required to properly prepare and fulfill orders. We sincerely appreciate your patience and understanding.
Awesome quality and super comfortable too!
It started with one pair of Capelli yoga pants/leggings and I can never go back. I now have workout shirts, multiple workout leggings, jackets, and a sports bra. Their size charts are accurate and the quality of their clothing is amazing + super comfortable!
26 août 2025
Réponse de capellisport.com
Hi Jaclyn ! Thank you for sharing your experience. We’re thrilled to hear you love our Capelli activewear and that everything fits so well and feels comfortable. Your loyalty means a lot to us
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