Yet again this company demanding monies which are not owed to DVLA ! DVLA are ridiculously incompetent with records held ! I have warned Capital Resolve that i Am a vulnerable OAP with mental health... Voir plus
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Lisez les avis des autres
It is unbelievable that companies like this exist in 2026. I get a text saying I need to contact Capital Resolve. Something about DVLA, but absolutely no details. If I genuinely owe money, why... Voir plus
L'entreprise a répondu
They sent a letter regarding a vehicle that was sold over 2 months ago to my elderly relatives address meant for my partner. Can I also add this car was NEVER registered to this address. Claimin... Voir plus
L'entreprise a répondu
I mean now I’m looking at previous reviews I’m concerned I’ve just been scammed! This shambles of a company contacted me saying I owed money to OVO even though I’d just received a large refund from... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Capital Resolve, we specialise in providing professional and ethical debt resolution services and our valued clients that include many of the UK’s leading Energy, Telecoms and Financial Services providers as well as those in the Retail and Public sectors. With over 30 years of experience in the industry, we understand the importance of maintaining positive relationships between creditors and debtors, and we work diligently to resolve outstanding accounts with fairness, respect, and integrity. Over the past 30 years, Capital Resolve has helped more than 3.5 million customers manage and resolve outstanding accounts, with many now enjoying a debt-free future. We are fully authorised and regulated by the Financial Conduct Authority (FCA) and operate in full compliance with their rules and guidelines. We are also members of the Credit Services Association (CSA) and adhere to their strict Code of Practice. Please visit www.cr-portal.com/contact-details for our contact details.
Coordonnées de contact
Fountain Court, Crab Apple Way, Vale Park, WR11 1LS, Evesham, Royaume-Uni
- 01386 258444
- For email address, please see our website or portal.
- capitalresolve.com
1,1
Mauvais
181 avis
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A répondu à 100 % de ses avis négatifs
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Do due diligence first
Got sent an email stating it was from this company on behalf of DVLA and for non payment of tax - spoke to DVLA and they said to ignore it, particularly as I haven’t had a car registered to me in last 24 months and always taxed car on time for past 2 decades. Please do due diligence before clicking on the links from the emails sent - reported it to the government phishing email as well.
30 octobre 2025
Avis spontané
Réponse de Capital Resolve
Hi Anna
Thank you for your review, and we’re sorry to hear about your concern regarding the recent email you received.
We would like to clarify that our company does not engage in any form of phishing or inappropriate activity. Please be assured that we act solely on information provided to us by our clients and always aim to engage respectfully and in good faith.
If you believe you've received messages in error, we want to resolve this as quickly as possible. Please contact us directly on 01386 258444 or you can go to our website https://www.cr-portal.com/ and advise us via Contact us – Dispute.
Thank you.
CX Team
Capital Resolve
Scam email beware
PRIVATE & CONFIDENTIAL EMAIL FOR XXXXXXXX
Dear XXXXX,
Penalty: Failure to tax vehicle
Case Number: DV2720783
Client: Driver & Vehicle Licensing Agency (DVLA)
Client Reference: 49890219
Registered Keeper:XXXXXX
Balance Outstanding: £80.00
Would you please contact Capital Resolve regarding the above outstanding penalty fine due to DVLA. You can call us on 01386 258440* or email us at
Alternately, you can log into your account and view our letter to you at:
We are authorised and regulated by the Financial Conduct Authority, firm number 707889 and we are a member of the Credit Services Association, membership number 252. To further verify our authenticity, visit
Further information can also be found at
Yours sincerely
Richard J Edwards
Collections Manager
Capital Resolve Ltd
Telephone: 01386 258440
Email:
Iam upto date with my road tax
30 octobre 2025
Avis spontané
Réponse de Capital Resolve
Hi Alex
Thank you for taking the time to leave us a review.
If you believe the information provided is incorrect, please contact us so we can review the details and provide further guidance regarding the penalty.
You can also raise a dispute by contacting us directly on 01386 258444 or you can go to our website https://www.cr-portal.com/ and advise us via Contact us – Dispute.
Thank you.
CX Team
Capital Resolve
Fake scammers sending g email with no…
Fake scammers sending g email with no info other than a name, as I have no car other than my company car these guys should be ignored.
PRIVATE & CONFIDENTIAL EMAIL FOR William Goldie
Dear William xxxxxxx
Penalty: Failure to tax vehicle
Case Number: DV1031940
Client: Driver & Vehicle Licensing Agency (DVLA)
Client Reference: 50531553
Registered Keeper:William xxxxxxx
Balance Outstanding: £80.00
Would you please contact Capital Resolve regarding the above outstanding penalty fine due to DVLA. You can call us on 01386 258440* or email us at contactdrs@capitalresolve.
27 octobre 2025
Avis spontané
Réponse de Capital Resolve
Hi Billy
Thanks for your feedback.
We’re sorry to hear that you received an email not intended for you. As you’ve mentioned, the message only included a name and no other personal details. This is intentional for data protection purposes - in the event an email is sent to the wrong recipient, we ensure that no sensitive or excessive personal information is disclosed.
Please be assured that we are not a scam. We act in good faith based on information provided by our clients and are fully committed to protecting personal data, in strict accordance with privacy regulations.
If you’d like us to remove any incorrect details, please don’t hesitate to contact us via the email address or phone number provided. Apologies for any inconvenience this may have caused.
Thank you.
CX Team
Capital Resolve
Scammers
Scammers. Chasing debt that does not exist.
*You will struggle to find an account with these details... You cold called me... For absolutely no reason....gave me a number that didn't work,.and a dodgy website.
26 août 2025
Avis spontané
Réponse de Capital Resolve
Hi Darren
Thank you for taking the time to leave Capital Resolve a review, and we appreciate you providing further details upon request. Please be assured that we act solely on information provided to us by our clients and always aim to engage respectfully and in good faith.
We have reviewed the information provided by yourself but unfortunately, I'm struggling to locate an account with your name on with these details. If the communication you received was in someone else’s name, please do get in touch with us and we can ensure this issue is resolved immediately. Alternatively, if this was in your name, please do call us so we can locate the account and give you further information or update it as you wish.
You can reach us on 01386 258444 or alternatively, you can go to our website https://www.cr-portal.com/ and submit a dispute.
Thank you.
CX Team
Capital Resolve
Scam
Scam
Got a letter about something I am already paying off. Confirmed with that they are happy the way things are
18 août 2025
Avis spontané
Réponse de Capital Resolve
Hi Jane
Thank you for leaving a review of Capital Resolve.
We apologise for any confusion caused by the recent letter you received and want to assure you that we're committed to resolving the matter promptly.
Unfortunately, I'm struggling to locate your account with the details provided, but if you'd be happy to please get in touch with us we can ensure this is actioned and updated accordingly.
You can reach us on 01386 258444 or alternatively, you can go to our website https://www.cr-portal.com/ and submit a dispute.
Thank you.
CX Team
Capital Resolve
Scam company
Scam company. Do not waste your time trying to contact them and just ignore. Got an email yesterday regarding a klarna payment I do not owe. This is not the first scam company that has tried this with me. They sound legit but they're actually not. Do not pay them anything and just block them. The first scamming company was AJJB Law. All scam companies.
28 juillet 2025
Avis spontané
Réponse de Capital Resolve
Dear Julie
Thank you for your feedback. We take all concerns seriously and are committed to operating with transparency, integrity, and in full compliance with all applicable laws and regulations.
We would like to clarify that our company is not involved in any form of scam or fraudulent activity. If you've received communication from us, please be assured that we act solely on information provided to us by our clients and always aim to engage respectfully and in good faith.
We understand that receiving unexpected messages can be concerning, and we encourage you to contact us directly so we can provide further information to you. Please reach out to us on 01386 258444 or alternatively, you can go to our website https://www.cr-portal.com/ for further options.
Thank you.
CX Team
Capital Resolve
Appaling cowboys in breach of Ofcom regs.
Appaling cowboys: they call you and whichere option you select, you then get hours of mindless music. They are in breach of Ofcom regulations on 'silent' calling.
20 juin 2025
Avis spontané
Réponse de Capital Resolve
Hi Peter,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and sincerely apologise for any frustration caused.
We have a number of options when you call through to us which will put you through to an agent, so it’s possible we were unfortunately experiencing a high volume of calls at this time. Our intention is never to inconvenience anyone, and we are committed to complying fully with Ofcom regulations and all applicable standards.
We’re continually working to enhance our services, so your feedback is truly valuable to us.
Thank you.
CX Team
Capital Resolve
Received an email stating I owe money…
Received an email stating I owe money for an untaxed vehicle to DVLA. This is not the case. My vehicle has been taxed since ownership. The email has 0 information in regards to what vehicle this bill should be towards. Only a case number and reference number. Tried to call and get no answer
16 juin 2025
Avis spontané
Réponse de Capital Resolve
Hi John,
Thank you for bringing this to our attention, and we're sorry to hear about the confusion and inconvenience you've experienced.
We want to reassure you we act in good faith with the information provided to us by our client, and we’re sorry if you feel this was incorrect. You can check the vehicle tax information via the following link - Check if a vehicle is taxed - GOV.UK
We understand that you had trouble reaching us by phone, this could be due to a high volume of calls as our lines can be busier than usual at times. Please note that, for security reasons, we're limited in the amount of information we can provide via email. However, you're welcome to log in to our online portal, where you can access more detailed information and submit any queries directly rather than calling if preferred.
Thank you.
CX Team
Capital Resolve
Chasing non-existant debts
Received my first of what I'm sure is many emails claiming I owe Vodafone UK money.
1. I DONT have any dealings with Vodafone
2. I no longer live in the UK and haven't for a while now so I can't even open a Vodafone account in the country I'm currently living in because Vodafone doesn't operate there.
21 mai 2025
Avis spontané
Réponse de Capital Resolve
Hi Nwora
Thank you for your review. We’re sorry to hear about your experience and appreciate the opportunity to clarify and investigate further.
If you believe this contact was made in error, we would like to resolve the matter swiftly. Please get in touch with us by using the email address provided to you, or alternatively you can go to our website https://www.cr-portal.com/ and advise us via Contact us – Dispute.
We’re committed to resolving this matter promptly and appreciate your help in doing so.
Thank you.
CX Team
Capital Resolve
Harassment
Keeps harassing me with text messages that I owe monies for my KLARNA account. KLARNA has confirmed this is not them and to ignore however you cannot get through to anyone at this business to dispute. I have zero debts or outstanding payments. They are causing people unnecessary stress!
19 mai 2025
Avis spontané
Réponse de Capital Resolve
Hi CorabethAllen
Thank you for your feedback. We're very sorry to hear about your experience and understand how distressing unwanted messages can be.
Please be assured that we act solely on information provided to us by our clients and always aim to engage respectfully and in good faith. To confirm as per your comments, we are not Klarna, we are Capital Resolve and simply work on behalf of our clients.
If you believe you've received messages in error, we want to resolve this as quickly as possible. Please contact us directly on 01386 258444 or you can go to our website https://www.cr-portal.com/ and advise us via Contact us – Dispute.
We appreciate your patience and the opportunity to make things right.
Thank you.
CX Team
Capital Resolve
These idiots have been harassing me for…
These idiots have been harassing me for two years and have sent me correspondence of another business (a data breach).
A very dodgy outfit with a pattern of sending automated messages asking to call them. I have saved almost one hundred.
Put it in writing!
14 mai 2025
Avis spontané
Réponse de Capital Resolve
Hi Mr C
Thank you for your feedback. We're very sorry to hear about your experience and take your concerns seriously, as we understand how frustrating it must be to receive unwanted communications.
If you believe you have received messages in error or correspondence not intended for you, please contact us directly on 01386 258444. Alternatively, you can email us—our contact details are included in the correspondence you received. We can then get details updated to ensure you receive nothing further.
We act in good faith based on the information provided by our clients and are fully committed to protecting personal information and strictly adhere to data privacy regulations.
We appreciate your patience and the opportunity to resolve this.
Thank you.
CX Team
Capital Resolve
Not my debt
Keep emailing me for someone else’s account from a do not reply address Certainly not mine. The biggest annoyance is you cannot get through to them at all as it’s an automated system and no option for my query
28 avril 2025
Avis spontané
Réponse de Capital Resolve
Hi Gillian
Thank you for your feedback, and we're very sorry for the frustration this has caused.
We sincerely apologise if you've received emails not intended for you. Please know this is not the experience we aim to provide.
To assist you further and ensure no more emails are sent in error, we kindly ask you to contact us directly on 01386 258444 or alternatively, you can go to our website https://www.cr-portal.com/ and advise us via Contact us - Dispute. We’ll investigate immediately and work to resolve this as quickly as possible.
We appreciate your patience and the opportunity to make things right.
Kind regards,
Thank you.
CX Team
Capital Resolve
Have emailed me twice about a debt with…
Have emailed me twice about a debt with klarna however I do now owe anything to klarna I have confirmed this with them! If this is to continue with false information I will be filing for harassment!!!!
28 avril 2025
Avis spontané
Réponse de Capital Resolve
Hi Shannon,
Thank you for bringing this to our attention, and we’re sorry to hear about your experience.
We take matters like this very seriously and would never knowingly contact someone regarding a debt that doesn’t exist. We work in good faith with information provided by our clients and always aim to ensure that it's accurate and up to date.
If you’ve confirmed with Klarna that no debt is owed, we’d be grateful if you could contact our team directly at 01386 258444 so we can investigate the matter fully and ensure no further communication is sent in error as we have no record of Klarna advising us of this.
Alternatively, you can go to our website https://www.cr-portal.com/ and advise us via Contact us - Dispute.
We appreciate your patience and the opportunity to resolve this properly.
Thank you.
CX Team
Capital Resolve
3 Letters in one day......co incidence - not possible....
Just spoken to Rachel Marshall @ Capital Resolve.
Yes! I declared the car sorn late. No, I had no letter by the DVLA, I received yesterday 3 letters from Capital Resolve....in one go!!!
and I can prove it!!!! dated : 6.3/18.3/26.03.2025 how is that possible ??? It sounds dodgy to me, that must be by purpose.......
Rachel Marshall wanted me to sort it with the DVLA,-how should they know, how and when Capital Resolve post their letters, and I should contact her again, as the DVLA would not inform Capital Resolve ? Sorry i got no contract with Capital Resolve, it's the debt collector that DVLA is using. I paid it today - and call it DVLA fees.... as I got more important things to do. I would have had to pay 40 GBP anyhow to DVLA by Law....
Now, I had a email to supply more information.....here we are: Case DV2351231 / Client 50049935
04.04.25 15.01 still no reply of Capital Resolve...
I finally received the answer on the bottom today today 14.04.25
My final response:
Thank you for your reply, it makes no sense to mess around with the DVLA, I don't have the time.
I'll book it as a donation to the UK government.
We got a saying: the money you have been conned out of is the money you've best invested. You gain wisdom immediately.
I learned my lesson.
I'll register my next company vehicles in Germany and drive them according to the legal rules from Germany to the UK and back.
In that case I'll just pay the vehicle costs in Germany, they need money aswell...
3 avril 2025
Avis spontané
Réponse de Capital Resolve
Hello Joshua,
Thank you for your review and providing additional details. We are disappointed to read about your experience as we take customer satisfaction very seriously.
We’re sorry to hear about the confusion and frustration caused by receiving three letters on the same day. We want to reassure you that the letters were correctly dated and issued separately on the dates there were produced in line with our usual process. We do not send multiple letters at the same time on purpose, as that would go against our commitment to clear and fair communication.
However, delays and batching by Royal Mail can occasionally result in multiple letters arriving at once, even though they were posted on different dates. Unfortunately, that part of the process is outside our control.
Our Advisor recommended that you contact DVLA because during your call you stated that you were unhappy as you had not received the original notification from our client and that DVLA deal with any appeals directly. As a debt resolution agency acting on their behalf, we are unable to process appeals, these need to be directed towards our client.
We do appreciate that you took steps to settle this matter and understand your frustration. If there’s anything further you’d like to discuss or clarify, we’re here to help.
Thank you.
CX Team
Capital Resolve
Send me a text message to a phone…
Send me a text message to a phone number not registered anywhere on a credit file, reported for illegally obtaining it, sent me email... Deleted owe sod all to Klarna or anyone else you claim. Got mental health issues and classed as vulnerable so keep going actually send someone my door and be getting dealt with. Giving it the big I am from Worcestershire just a scam company trying to scam the worse off.
31 mars 2025
Avis spontané
Réponse de Capital Resolve
Hello Alan,
Thank you for your review and providing additional details. We are disappointed to read about your experience as we take customer satisfaction very seriously. We are sorry to read about your health issues.
We have located your account and note that our communication to you contained details of our client who have purchased this account and who provided us with your details.
As this account appears to have been taken out fraudulently, we strongly recommend that you report the matter to Action Fraud whose details are below:
https://www.actionfraud.police.uk/
We strongly request that you refrain from accusing us of being ‘scammers’ as your accusation is strictly unsupported and unfounded. If you wish to read about our authenticity you can do so at cr-portal.com/verify
Thank you.
CX Team
Capital Resolve
Delt with a lady called Sue
Delt with a lady called Sue
Sue was an excellent representative—very respectful, professional, and attentive. She handled our interaction with grace and made sure everything was smooth and efficient. Even in just one encounter, it was clear she valued excellence and customer satisfaction.
21 février 2025
Avis spontané
Réponse de Capital Resolve
Hello Gad,
Thank you for taking the time to leave a review on Trustpilot—we truly appreciate your feedback.
We’re delighted to hear that you had a positive experience, and we will make sure to pass on your kind words to the team member you spoke with. Your feedback means a lot to us, and it helps us continue providing excellent service.
If there’s anything else we can do for you, please don’t hesitate to reach out.
CX Team
Capital Resolve
Appalling customer service
We did not have a good experience with this service. My mother was trying to gain more information regarding a letter she had received from them. The woman on the phone was rude and patronising. For someone in customer service whose role is to support people with their concerns I am disgusted by her service. I would expect that a large company such as Capital Resolve would have a better service team and essentially better customer service training for staff, because clearly she has missed that.
7 février 2025
Avis spontané
Réponse de Capital Resolve
Hello LT
We're sorry to hear that you feel you've had a negative experience whilst dealing with Capital Resolve.
We are committed to delivering exceptional customer service and consistently strive to uphold the highest standards.
Unfortunately, we were unable to locate your mothers account because we did not receive a response to our request for additional details. Providing these details would have allowed us to assist you more effectively.
We hope you got the information you required and were able to resolve your issue, otherwise please feel free to contact us on 01386 258444 so we can better understand your experience and offer you our full support.
Alternatively, you can contact us via our portal https://www.cr-portal.com/account/register/.
Thank you
CX Team
Excellent service.
I have had a terrible time with Sky especially when leaving them last year after my husband passed away. This company dealt with my leaving fees which I had no problem with I had a lovely lady called Nazma who was friendly and efficient and didn't make me feel uncomfortable. Thank you.
28 janvier 2025
Avis spontané
Réponse de Capital Resolve
Good morning Stephanie
Thank you for taking the time to leave us a review.
We're very pleased to hear that you've received excellent service from Capital Resolve Ltd, and we’re glad we were able to help you resolve this.
Should you require any further assistance, please call us on 01386 258444, or visit our website https://www.cr-portal.com/contact-us for alternate methods of contact.
Thank you.
CX Team
Capital Resolve
Getting demanding letters saying I am…
Getting demanding letters saying I am due money for SKY (I don't) when you call them you would think you have called Interpol with the amount of information they try to squeeze out of you, they want your date of birth WHY? and why would you give your date of birth over the phone? That is as far as I get with the telephone conservation as I will not give my date of birth over the phone to a debt company. Be warned nothing of any good comes out of you giving them your date of birth if they have that they have you over a barrel not to mention they could sell your details to other companies.
11 janvier 2025
Avis spontané
Réponse de Capital Resolve
Hello J W,
Thank you for your review and providing additional details. We are disappointed to read about your experience as we take customer satisfaction very seriously.
We have located your account and can see that you have called us on several occasions. Protecting the privacy of customer data is extremely important to us and as you were not prepared to complete our Data Protection checks, we were unable to discuss this matter with you.
Like all organisations that hold confidential and sensitive information, please be aware that customers are required to complete Data Protection checks before we can discuss their account.
If you wish to reach out again you will find our contact details at:
https://www.cr-portal.com/contact-details
Please be aware that we do not sell to other organisations any data that we hold.
Thank you.
CX Team
Capital Resolve
Don’t trust
Had a text message saying I’m in debt with dvla when I don’t even have a license or drive never owed a penny to them in my life ? Never been so confused , went on the app to type my case number and was saying there was an issue with the website ? What is going on with this company
9 janvier 2025
Avis spontané
Réponse de Capital Resolve
Hello Beth,
Thank you for your review. We are disappointed to read about your experience as we take customer satisfaction very seriously.
Unfortunately, we were unable to locate your account because we did not receive a response to our request for additional details. Providing these details would have allowed us to assist you more effectively.
Your details will have been provided to us by the Driver and Vehicle Licensing Agency (DVLA) and it may be that their records are incorrect.
If you wish to reach out again you will find our contact details at:
https://www.cr-portal.com/contact-details
Thank you.
CX Team
Capital Resolve
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