Yet again this company demanding monies which are not owed to DVLA ! DVLA are ridiculously incompetent with records held ! I have warned Capital Resolve that i Am a vulnerable OAP with mental health... Voir plus
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Lisez les avis des autres
It is unbelievable that companies like this exist in 2026. I get a text saying I need to contact Capital Resolve. Something about DVLA, but absolutely no details. If I genuinely owe money, why... Voir plus
L'entreprise a répondu
They sent a letter regarding a vehicle that was sold over 2 months ago to my elderly relatives address meant for my partner. Can I also add this car was NEVER registered to this address. Claimin... Voir plus
L'entreprise a répondu
I mean now I’m looking at previous reviews I’m concerned I’ve just been scammed! This shambles of a company contacted me saying I owed money to OVO even though I’d just received a large refund from... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Capital Resolve, we specialise in providing professional and ethical debt resolution services and our valued clients that include many of the UK’s leading Energy, Telecoms and Financial Services providers as well as those in the Retail and Public sectors. With over 30 years of experience in the industry, we understand the importance of maintaining positive relationships between creditors and debtors, and we work diligently to resolve outstanding accounts with fairness, respect, and integrity. Over the past 30 years, Capital Resolve has helped more than 3.5 million customers manage and resolve outstanding accounts, with many now enjoying a debt-free future. We are fully authorised and regulated by the Financial Conduct Authority (FCA) and operate in full compliance with their rules and guidelines. We are also members of the Credit Services Association (CSA) and adhere to their strict Code of Practice. Please visit www.cr-portal.com/contact-details for our contact details.
Coordonnées de contact
Fountain Court, Crab Apple Way, Vale Park, WR11 1LS, Evesham, Royaume-Uni
- 01386 258444
- For email address, please see our website or portal.
- capitalresolve.com
1,1
Mauvais
181 avis
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Capital resolve scammers…
I have been getting emails and now letters saying I have out standing amounts from klarna, now I use klarna regularly and I have actually made contact with klarna who have said I have zero outstanding payments with them, they also told me they don't use capital resolve as their debt collection agency,
9 janvier 2025
Avis spontané
Réponse de Capital Resolve
Hello Sarah,
Thank you for your review and for providing additional details. We are disappointed to read about your experience as we take customer satisfaction very seriously.
We have located your account and note that our communication to you contained details of our client who is a debt purchaser, who have purchased this account and who provided us with your details.
As this account appears to have been taken out fraudulently, we strongly recommend that you report the matter to Action Fraud whose details are below:
https://www.actionfraud.police.uk/
We are not sure why you have experienced difficulties in communicating with us but if you wish to reach out again you will find our contact details at:
https://www.cr-portal.com/contact-details
We strongly request that you refrain from accusing us of being ‘scammers’ as your accusation is strictly unsupported and unfounded.
We do not and have never undertaken any scamming or fraudulent activity. We have been authorised, regulated and supervised by the Financial Conduct Authority (FCA) since 2016, firm reference number 707889, and we strictly abide by their Principles (PRIN 2.1) and Consumer Credit Sourcebook (CONC). Prior to our FCA authorisation we held a Consumer Credit Licence since our formation in 1993.
CX Team
Capital Resolve
Just Another Henchman
Terrible terrible all over. You have a dispute, you get the half @ssed attempts that all companies do to squeeze money out of us. Cool, can I pay it monthly, cause of the obvious cost of living crisis, how about you fill out the why your struggling so we know, how about you turn on the news and understand how the wealth gap between rich and poor is beyond a joke now. I should not have to tell you a thief how hard it is. Lastly when paying or logging on to their website, the software package they have or use is pretty cheap and isn't properly linked, another company spending the bare minimum but expects us to pay in full. Respectfully do one. To all future people that have to deal with these leeches of our society I pity you and continue to get angry on here.
17 décembre 2024
Avis spontané
Réponse de Capital Resolve
Hello Big D's Reviews ken,
Thank you for your review. We are sorry to hear about your experience, as customer satisfaction is a top priority for us.
Unfortunately, we were unable to locate your account because we did not receive a response to our request for additional details. Providing these details would have allowed us to assist you more effectively.
As part of our commitment to the Financial Conduct Authority’s Consumer Duty and our dedication to treating customers fairly, we may request certain financial information when setting up repayment programs.
We have made significant investments in our IT infrastructure, and we consistently receive excellent feedback regarding its functionality and ease of use. We are not aware of any issues with the links on our platform, and we do not utilise 'packages'.
Finally, we kindly ask you to refrain from making unsupported and unfounded accusations, such as referring to us as “thieves.”
You can verify our authenticity and learn more about us at https://www.cr-portal.com/verify.
CX Team
Capital Resolve
What a terrible company
What a terrible company. I dealt with Mary and as soon as they got a contract signed they refuse to call me back or email me back as well. I have tried calling the company but it always goes to voicemail. Don’t deal with these crooks.
16 décembre 2024
Avis spontané
Réponse de Capital Resolve
Hello Jason,
Thank you for your review. We are disappointed to read about your alleged experience as we take customer satisfaction very seriously.
We believe that you have posted your review against the wrong company as we do not employ anyone by the name of Mary and we do not issue any contracts for customers to sign.
We note that you didn’t respond to our request to provide additional details which would have enabled us to locate your account if you held one with us. If you wish to reach out again you will find our contact details at:
https://www.cr-portal.com/contact-details
We strongly request that you refrain from accusing us of being ‘crooks’ as your accusation is strictly unsupported and unfounded.
Thank you.
CX Team
Capital Resolve
I have been sent letters saying I have…
I have been sent letters saying I have an outstanding Klarna account. Contacted Klarna and they have never heard of me.... I tried on numerous occasions to call/email and even wrote but no person to talk to, email bounced back and letter returned.... SCAMMERS!!!
8 novembre 2024
Avis spontané
Réponse de Capital Resolve
Hello Sarah,
Thank you for your review and for providing additional details. We are disappointed to read about your experience as we take customer satisfaction very seriously.
We have located your account and note that our communication to you contained details of our client who have purchased this account and who provided us with your details.
As this account appears to have been taken out fraudulently, we strongly recommend that you report the matter to Action Fraud whose details are below:
https://www.actionfraud.police.uk/
We are not sure why you have experienced difficulties in communicating with us but if you wish to reach out again you will find our contact details at:
https://www.cr-portal.com/contact-details
We strongly request that you refrain from accusing us of being ‘scammers’ as your accusation is strictly unsupported and unfounded.
We do not and have never undertaken any scamming or fraudulent activity. We have been authorised, regulated and supervised by the Financial Conduct Authority (FCA) since 2016, firm reference number 707889, and we strictly abide by their Principles (PRIN 2.1) and Consumer Credit Sourcebook (CONC). Prior to our FCA authorisation we held a Consumer Credit Licence since our formation in 1993.
Capital Resolve
These people are breaking GDPR…
These people are breaking GDPR regulations.
They are texting me someone else's first and last name and their account number.
I don't know who this person is. They have a foreign name. When they phone I report and block the number. When they text I can't block it.
Now. This isn't the first time. And it's not the same name. Do they just text randomly? Because I'm sure multiple people don't have my number. There has to be a way to report this company for harassment. I have just lost a loved one. I can't have this extra stress that this will keep happening. They are texting and phoning multiple times a week!
The company are now messaging me asking me for personal information. I am not giving my personal information so they have my info.
I am not the person they need the information from.
Edit in reply to last message.
I understand why you want the details. But I'm not actually your customer. I don't have the permission of the persons name you are using when contacting my mobile number. I don't know who they are. If i was to share the name and account details here it would breach their rights. For me to use the contact you are suggesting I have to register my details. And I don't want to give a debt collector who I don't have a debt with my personal information either. So unfortunately we are at a stalemate
I have just emailed the information for the person. And the last 4 digits of my mobile. Hopefully this can be sorted.
5 novembre 2024
Avis spontané
Réponse de Capital Resolve
Hello Caroline,
Thank you for your review. We are sorry to learn of your recent loss and we are disappointed to read about your experience as we take customer satisfaction very seriously.
We requested that you provide us with additional details so that we can match these to the records we hold and remove any incorrect data. This would have immediately stopped us from contacting you again.
If you wish to reach out again you will find our contact details at:
https://www.cr-portal.com/contact-details
Capital Resolve
Updated reply
Thank you for your further response. The link we provided shows our contact details, you do not need to register an account.
If you contact us and provide our case number and the last 4 digits of the incorrect number we are holding, we will ensure that it is removed.
Thank you.
CX Team
Capital Resolve
this company buys SKY depts
this company buys SKY depts. that goes to show how bad it is dont deal with them or give bank details they are scammers
1 août 2024
Avis spontané
Réponse de Capital Resolve
Hello,
Thank you for your review. We are disappointed to read about your experience as we take customer satisfaction very seriously.
Please note that we do not buy debts from Sky or any other organisation.
We note that you didn’t respond to our request to provide additional details which would have enabled us to locate your account. If you wish to reach out again you will find our contact details at:
https://www.cr-portal.com/contact-details
We strongly request that you refrain from accusing us of being ‘scammers’ as your accusation is strictly unsupported and unfounded.
We do not and have never undertaken any scamming or fraudulent activity. We have been authorised, regulated and supervised by the Financial Conduct Authority (FCA) since 2016, firm reference number 707889, and we strictly abide by their Principles (PRIN 2.1) and Consumer Credit Sourcebook (CONC). Prior to our FCA authorisation we held a Consumer Credit Licence since our formation in 1993.
Capital Resolve
They bombard with phone calls and txts…
They bombard with phone calls and txts - but, txts are restricted so you cant reply. Their phone line is restricted so you cant call from a with-held number - which isnt really a legit approach to being openly contactable by customers.
When you do get through to their number, what ever option I have chosen it just says to email them - but it doesnt actually offer any options that suit why I am contacting them.
To be honest, if they think I owe someone money (I dont) - they ougt make it easier to contact them - their website wont let me set up account with the case number they have txtd me either
29 octobre 2024
Avis spontané
Réponse de Capital Resolve
Hello,
Thank you for your review. We are disappointed to read about your experience as we take customer satisfaction very seriously.
We note that you didn’t respond to our request to provide additional details which would have enabled us to locate your account. If you wish to reach out again you will find our contact details at:
https://www.cr-portal.com/contact-details
We do not currently provide customers with a 2-way SMS facility, but we will shortly be improving our customer portal and introducing a webchat service.
Not accepting calls from withheld or blocked numbers is a legitimate action and organisations often implement this policy for security reasons, to help ensure accountability, and to prevent misuse or abuse. By requiring caller ID information, we can better protect our employees and the integrity of our service. If you wish to call us again, we recommend that you temporarily disable the "withhold number" setting on your phone before proceeding.
We are sorry to hear that you were unable to set up an account using the case number we provided. This is most likely due to you providing us with us personal data that did not match what we were holding.
We treat data security very seriously and as part of our commitment to comply with the General Data Protection Regulation (GDPR), we impose strict requirements on how personal data is collected, stored, and processed. If you would care to reach out to us again, we can attempt to correct any data discrepancies that we may hold.
CX Team
Capital Resolve
Réponse de Capital Resolve
Hello,
Thank you for your review. We are disappointed to read about your experience as we take customer satisfaction very seriously.
We note that you didn’t respond to our request to provide additional details which would have enabled us to locate your account. If you wish to reach out again you will find our contact details at:
https://www.cr-portal.com/contact-details
We strongly request that you refrain from accusing us of being a ‘scam company’ as your accusation is strictly unsupported and unfounded.
We do not and have never undertaken any scamming or fraudulent activity. We have been authorised, regulated and supervised by the Financial Conduct Authority (FCA) since 2016, firm reference number 707889, and we strictly abide by their Principles (PRIN 2.1) and Consumer Credit Sourcebook (CONC). Prior to our FCA authorisation we held a Consumer Credit Licence since our formation in 1993.
Capital Resolve
Go check your customer idiot company details first…
Go check your customer details first before wasting my and your time chasing debts that don’t exist
2 octobre 2024
Avis spontané
Réponse de Capital Resolve
Hello,
Thank you for your review. We are disappointed to read about your experience as we take customer satisfaction very seriously.
We note that you didn’t respond to our request to provide additional details which would have enabled us to locate your account and correct our records. If you wish to reach out again you will find our contact details at:
https://www.cr-portal.com/contact-details
We look forward to hearing further from you so this matter can be resolved.
Capital Resolve
I received an email from this company…
I received an email from this company claiming I owe them money yet they have not sent any proof of claim… if they contact you do not engage with them and except to tell them that they should not contact you unless it is to send proof of debt …. Dont be fooled by any junk they send to you if it is not a copy of the original agreement with signature… with out this they have no legal case. A quick google can fully i form you about staying safe agains companies like this.
27 septembre 2024
Avis spontané
Réponse de Capital Resolve
Hello,
Thank you for your review. We are disappointed to read about your experience as we take customer satisfaction very seriously.
We have not been able to locate your account from the additional details you provided. We would request that you refrain from using vulgar profanities should you decide to contact us again.
For over 30 years, Capital Resolve has helped more than 3.5 million customers manage and resolve outstanding accounts, with many now enjoying a debt-free future. However, we can confirm that we do not purchase debts and therefore we do not state to customers that they owe us money, so we assume that you may have misread our email.
We look forward to hearing further from you so this matter can be resolved.
Capital Resolve
Did not owe money
got a phone call saying i owe over £200 to British gas, for starters I'm on a pre pay meter lol, called b.g and what a surprise i don't owe them anything
Edit, replying to the company, yes you was at fault, you may not be scamming people but your reviews speak for themselves, telling people they owe 100s or 1000s of pounds when they don’t, from your reviews it seems your administration/accounts department make a lot of mistakes, maybe old info, at the time of your call I had no outstanding payments.
25 septembre 2024
Avis spontané
Réponse de Capital Resolve
Hello Kenny,
Thank you for your review and providing additional details. We are disappointed to read about your experience as we take customer satisfaction very seriously.
We have located your account and we have listened to the calls you made to us during which you confirmed that you did have an outstanding balance with our client, but you were paying them direct. Therefore, we can only assume that this was an administration error by our client.
We strongly request that you refrain from accusing us of being ‘scammers’ as your accusation is strictly unsupported and unfounded.
We do not and have never undertaken any scamming or fraudulent activity. We have been authorised, regulated and supervised by the Financial Conduct Authority (FCA) since 2016, firm reference number 707889, and we strictly abide by their Principles (PRIN 2.1) and Consumer Credit Sourcebook (CONC). Prior to our FCA authorisation we held a Consumer Credit Licence since our formation in 1993.
Capital Resolve
Updated reply
Thank you for your further response. The data that we hold was provided to us by our client and they have now reconfirmed that their records still show that there is a balance outstanding.
If you reach out to us again, we can provide you with additional details and supporting information, such as copy bills and supply dates. This should help you resolve any issues if the data our client holds is inaccurate.
Like other debt collection agencies featured on this site, the negative reviews we receive doesn’t accurately reflect our professional and ethical conduct. Over the past 30 years, we have helped more than 3.5 million customers manage and resolve their outstanding accounts, enabling many to achieve a debt-free future. As a result, these unfavourable reviews can be misleading.
Thank you.
CX Team
Capital Resolve
Scam
Scam, they've obtained info from a vodafone debt we have already paid (which vodafone didn't even didn't tell us we owed originally - but has been paid), but still emailing us. Do not engage or share any of your information. Shame on Vodafone for sharing customer info with this company
19 septembre 2024
Avis spontané
Réponse de Capital Resolve
Hello,
Thank you for your review. We are disappointed to read about your experience as we take customer satisfaction very seriously, and we always encourage anyone with concerns to reach out to us directly.
We can confirm that Vodafone is one of our many long-standing valued clients and that the actions we have taken would have been based on the information that they provided us with.
We do not and have never undertaken any scamming or fraudulent activity. To help put your mind at ease, we have been authorised, regulated and supervised by the Financial Conduct Authority (FCA) since 2016, firm reference number 707889, and we strictly abide by their Principles (PRIN 2.1) and Consumer Credit Sourcebook (CONC). Prior to our FCA authorisation we held a Consumer Credit Licence since our formation in 1993.
We encourage you to reach out to us so we can investigate this matter further and if it hasn’t already been done so, adjust our records so they are up to date and accurate.
We provide customers with many ways to contact us, further details can be found at on dedicated customer portal at: https://www.cr-portal.com/contact-details
Like all organisations that hold confidential and sensitive information, please be aware that customers are required to complete Data Protection checks before we can discuss their account.
Thank you in advance, we look forward to hearing from so this matter can be resolved.
Capital Resolve
Scam! Don't pay them!
Scam! They have been trying to get me to pay for a debt with Vodafone that I don't have!
I got in touch with Vodafone and there's nothing pending. They sent me an email asking for it.
16 septembre 2024
Avis spontané
Réponse de Capital Resolve
Hello,
Thank you for your review. We are disappointed to read about your experience as we take customer satisfaction very seriously, and we always encourage anyone with concerns to reach out to us directly.
We can confirm that Vodafone is one of our many long-standing valued clients and that the actions we have taken would have been based on the information that they provided us with.
We do not and have never undertaken any scamming or fraudulent activity. To help put your mind at ease, we have been authorised, regulated and supervised by the Financial Conduct Authority (FCA) since 2016, firm reference number 707889, and we strictly abide by their Principles (PRIN 2.1) and Consumer Credit Sourcebook (CONC). Prior to our FCA authorisation we held a Consumer Credit Licence since our formation in 1993.
We encourage you to reach out to us so we can investigate this matter further and if it hasn’t already been done so, adjust our records so they are up to date and accurate.
We provide customers with many ways to contact us, further details can be found at on dedicated customer portal at: https://www.cr-portal.com/contact-details
Like all organisations that hold confidential and sensitive information, please be aware that customers are required to complete Data Protection checks before we can discuss their account.
Thank you in advance, we look forward to hearing from so this matter can be resolved.
Capital Resolve
They bombing my email
They bombing my email, and saying i have unpaid sky bill. How they have found my email i don't know, but i know i have paid all my bills before left address. Tried call them into office and.... Spended 10mins on the line, then unknown person ( not said name) started push on me bull..t, and spoken with angry voice, until i told him come down you not my mate or family member to speak with me like that.
Capital Resolve if you buying somewhere information, think before the bullying. I will report your company in all instances, because you have bought personal info illegally.
25 août 2024
Avis spontané
Réponse de Capital Resolve
Thank you for your review.
We act in good faith on the information provided by our client.
If you are not happy with the service you have received, please visit our portal; cr-portal.com where you can find details on how to raise a complaint. Alternatively, please contact our client directly if you believe the information we have been passed, is incorrect.
Thank you.
4 years ago moved out now Im getting…
4 years ago moved out now Im getting letter from this cowboys company
Can you please stop bombarding me with contact. I don't know who you bought my details from but I don't owe any money to SSE (Ovo). If you continue to contact me, I will make a formal complaint. Somehow you have my email address, my physical address and my personal mobile number...I never gave my consent to this information being shared with you. If you can get a letter directly from your client confirming the debt and the amount, then I might be
13 août 2024
Avis spontané
Réponse de Capital Resolve
Thank you for your review.
We don't purchase debt here at Capital Resolve, we work on behalf of our clients. Please feel free to contact us and we can check the details we have been provided.
We do occasionally use credit reference agencies to verify contact details, as well as attempting to obtain an up-to-date address. If the information we hold is incorrect, we will get it removed once made aware.
Thank you.
Capital resolve please check peoples details properly
Recoved a letter from capital resolved saying I have a sky bill that's not been payed rang sky and it don't exist and I've never had sky in my name rang capitol resolve been sorted and my name been taken off
9 août 2024
Avis spontané
Réponse de Capital Resolve
Thank you for your review.
Please feel free to contact us and we can check the details we have been provided.
We do occasionally use credit reference agencies to verify contact details as well as attempting to obtain an up-to-date address. If the information we hold is incorrect, we will get it removed once made aware.
Thanks.
Stop chasing for debt that doesn't exist!
Can you please stop bombarding me with contact. I don't know who you bought my details from but I don't owe any money to SSE (Ovo). If you continue to contact me, I will make a formal complaint. Somehow you have my email address, my physical address and my personal mobile number...I never gave my consent to this information being shared with you. If you can get a letter directly from your client confirming the debt and the amount, then I might believe you.
8 juillet 2024
Avis spontané
Réponse de Capital Resolve
Thank you for your review.
We act in good faith on the information provided and your contact details are supplied by our client in most instances. Capital Resolve do not purchase debts, we work on behalf of our clients.
If you wish to raise a dispute with ourselves, please visit our website, cr-portal.com, where you will be able to contact us or register with us.
Thank you.
Just Googled Capital Resovle to check…
Just Googled Capital Resovle to check reviews as I received an email yesterday saying that I owe British Gas £85.89. Tough luck for them as I am still a British Gas customer and have been for years. Capital Resovle can do one!!!
Reply to Capital Resovle's reply dated 17th Jine 2024.
I have emailed you (Capital Resovle), you have not replied. I have also spoken to British Gas who confirmed that I do not owe £85.89
14 juin 2024
Avis spontané
Réponse de Capital Resolve
Thank you for your review.
We would recommend contacting us directly so that we can discuss the details that have been provided to us.
Please appreciate that reviews on Trust Pilot are left by other customers that may not have contacted us prior to leaving a review. We act in good faith on the information provided and are happy to raise a query with our client on your behalf if requested.
Alternatively, you could contact the client directly to clarify the situation if preferred. Thank you.
sky tv
canceled my sky tv after 21 years no missed payments after a couple of weeks got phone calls from capital resolve plus emails stating I owed £105 after 20 odd phone calls and emails I wrote to capital resolve asking for written proof that I owed sky tv this amount within two days I got a letter from capital resolve saying that they could not provide this information and that they would not contact me again and so far they have not make your own conclusions
16 mai 2024
Avis spontané
Réponse de Capital Resolve
Hi Andrew
Thank you for your review.
We act in good faith on the information provided by our client. Occasionally, there is limited information provided, which can sometimes relate to the age of the original account.
We would not hold your personal data had this not been provided by our client, and we would urge you to contact them again directly.
If we are unable to provide further information as requested, we are happy to refer your account back to the client.
Thank you.
virgin media
About a virgin debt even though I sent about my insolvency to this company they keep on harassing me. the debt was with a company called BPO my debt counsellor spoke to BPO, Capital Resolve still wants me to pay.
25 mars 2024
Avis spontané
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