Capital Resolve Avis 

After multiple emails and query forms never replied or got back in contact despite the charge being a mistake. SSE could not withdraw it and Capital Resolve were extremely unprofessional in the matter.

Received a letter and an email saying that I had an outstanding debt with EDF Energy, who took over my account when Green Network Energy went bust. I switched at the same time to another energy company and this was in February 2021!! Phoned Capital Resolve and the only person that I could speak to was someone in the 'payments department'. The 'disputes department' had to be emailed. Sent evidence that my final billing account was paid to EDF Energy 13 months ago! Received no response after two and a half weeks, so rang Capital Resolve again today and still they couldn't provide an update. Just kept saying 'someone will get back to me from the disputes team'. I asked them why they couldn't provide me with evidence that these monies were due; like sending me an invoice or show how they came to this figure. They couldn't answer my question. So, I rang EDF Energy. Whilst it took two phone calls and an hour and a half to resolve, both customer representatives stated that I had a ZERO balance and that my account was closed. They said that they have not referred me to any debt collection agency. They also sent me a Statement of Account showing that no monies are due and said that my call had been recorded, so if Capital Resolve continue to pester me, I also have that as proof. Capital Resolve are a SCAM and I will be reporting them to both the FCA & FSO. I will take this matter as far as I can; these 'companies' should not be allowed to get away with scamming people so heartlessly, causing nothing but stress and upset. It's also frightening to think how these 'companies' also manage to get so much data like addresses and emails.

Further to my previous review re this debt collector EDF have confirmed to me that they "BY MISTAKE"-have given my personal details to Cap Resolve .
They are absolutely aware that the company cannot be contacted but they are able to communicate with them via an "INTERNAL QUERY FORM".
They will not tell me WHEN WHY or for HOW MUCH they instructed cap resolve but they are trying to assure me that I will not be hearing from CR again - surely it is for the debt collector to contact me with an explanation or an assurance that there will be no more contact.The original debt to Green Energy was £780 and after months of hassle finally this estimated account was resolved and £670 was paid in full .I was being harrassed for £1550 hence why questions to EDF.
EDF dont want to answer my questions and are offering me a derisory sum of £50 to resolve the matter ie TO GO AWAY
The matter is now with the omsbudsman and has been reported and is being investigated by other agencies .
I urge anybody that has been harassed by these scamsters to try to do something about it !

Same experience as the others here. Telling me i owe £66. Scam!

Keep emailing me claiming that I owe EDF money as they purchased my green energy account or something. I've never been with any of the energy companies listed in their emails and I've never been in debt with any energy provider. Tried to phone them as they're threatening a CCJ but cannot get through, my emails back to them never get replied to. Probably a company about to go bust so are trying their luck. No idea how they got my email address though!

We once had GEN as an energy supplier and when they ceased trading, EDF took them over roughly 2 years ago. I was with them for a short period before I moved house. I've since moved again. When I moved the first time, I did the usual as always by completing a full meter reading for both gas and leaky and provided photos to EDF so they could compose a final bill that I could pay, which I did. This was in 2020. Last May 2022, I received a bill completely out of the blue from EDF for £60... odd from a bill they forgot about after the GEN takeover. I complained and with the back billing rules set by their regulator OFGEM, I wasn't obliged to pay anything that was over a year old, especially as I could prove final meter readings and proof of final payment. EDF apologised and dropped the matter immediately & entirely for which I also have written proof.

Much to my surprise, Capital Resolve Ltd sent both a email and a letter to my new address recently. A scare tactic to entice me to believe that they know where I am and there's no hiding from them... however, already armed with enough evidence, I tried to call CR but couldn't speak to a human. So in the meantime, I emailed EDF, forwarded their apology back to them and asked EDF to explain why CR are now asking me for £168! EDF were sorry that I was going through an ordeal but told me a) my account has been closed down since last May 2021 as there is zero balance left to pay and therefore closed which as mentioned was May 2022 and b) they have categorically never instructed CR to collect an outstanding debt from me on their behalf.

CR then phoned me back..! After they started the data protection game, all I was prepared to give them was the so called account number they had for me on their letter and on the email and my first name. I was no way giving anything other personal information based on their vague email, so called legitimate letter alleging I owe £168, horrendous reviews on Trustpilot and an automated answerphone service with voice options of ways to pay but not to speak to a human.

I was so angry but I kept my cool, I didn't swear and I reiterated the above concisely and calmly. After apparently listening to me, Richard (if that was his real name) let me finish and he said that he's noted "my refusal to pay and will close the account" so I said "why? Because you've been well and truly found out? You're nothing more than scam artists!" He said "thank you for letting me know how you feel, we are a genuine company." Then put the phone down.

How do I and who do I complain to? Has anyone had any luck so far? This so called company simply cannot continue to operate like this and need to be stopped!

After composing this review, I've since received an email from CR stating that they are no longer instructed on this account and I need to go back to "their client" ie. EDF.

Awful company. Had an email about Green Energy and a payment owed to EDF now. this is fine - I was expecting that. what I wasn't expecting my personal details to be so wrong and to not be able to speak to anyone as they don't answer the phone. will also be making a complaint to the FSO

Such a shady company. I received a letter and email regarding a debt from green network energy. I hadn’t been with this company for two years and not at my current property and was under the impression everything was paid off.

I tried numerous times to call and could never get through, leaving my number for an agent to call me back the same day and nothing. I came to trust pilot to double check and saw people having the same issues or saying it was a scam.

I just rang EDF directly as I wasn’t able to get through to capital resolve. Their online portal didn’t even recognise my date of birth, nor did it have the previous address or whatever on it.

When phoning EDF they went through all my old security questions and confirmed I did have debt from a final bill (my mistake I guess) he did put me on hold to double check whether I pay them directly or capital resolve, he confirmed that I pay EDF directly and not this debt company as they will check in with them to ensure I’ve paid.

Unfortunately for some you may have legitimate debt that’s been passed on to this company, however this company doesn’t answer calls or emails, there’s no way to speak to them unless it’s to pay which I didn’t feel comfortable doing until I confirmed it was legitimate.

I got proof of reference and details from EDF before paying and has since received proof too and of my payment.

I have also been in receipt of one of these Capital Resolve emails regarding Green Energy debt. I was transferred to British Gas NOT EDF so none of their information is correct. It’s terrible these people can hound random innocent people!!
I am going to be joining the others below with an angry complaint to the regulator.

Same issue as others. They write claiming a debt that does not exist. Spoke with EDF and no such debt. This company is a SCAM

My Father passed away 2 years ago and i have received a letter saying he owes EDF money ? they sent it to my home address 300 miles away, tried calling and emailing as others have but no response and no way to tell them this !. terrible company i will look to report them as its causing stress and upset

My son had the same. Request for money apparently owed to EDF after Green Network went through. EDF have no record of any debt. Not sure where they have obtained information from but they have errors in his personal information. There is no requirement to pay without evidence of the debt which we requested and had the no reply on this email! . Will be making a report to FSO and urge everyone else to do the same. Absolute chancers!

Scammers! They sent a letter to my neighbor's address but with my name and demanded to pay my debt for an old account I had with Green Network more than 2 years ago.
I was nearly ready to pay as I didn't want my credit score to be affected.
I was lucky I've read all these reviews.
They are taking advantage of the fact that we cannot access the GNE bills.
EDF advisors said that I should ignore it because they have received lots of calls from people with the same issue.

I have been trying to get in touch with this company for the past hour. This is to do with money they say I owe but payed 6 months ago. I am trying to make a complaint but can you do it NO.
They have a nice selection of ways to pay ,but nothing about making a complaint.
Why can't they just put up a web page that works for complaints
This site wants reporting for how it works
If

FRAUDSTERS they send professional-looking debt collection letters and emails and are taking advantage of the fact we're all a little confused what happened after our energy companies went bust.
They even sound quite legit over the phone but I just called EDF who confirmed there is no bill against me.

No email or letter sent from this company yet a text with a ref number and phone number received to contact them! I had already spoken to EDF as they took over green network energy 2 years ago and said I had outstanding bill. This wasn’t the case and EDF received my statements to show this! Collecting debt is serious when it is REAL, this is FAKE and a SCAM. Do not reply to this company. They should phone you directly if it is legitimate and give you all the details not the other way around!

My 84yr old father has received a letter and 2 emails saying he has outstanding debt of £288 from over 2yrs ago when EDF took over Green Network Energy. I was helping him deal with it at the time GNE went into liquidation and don’t recall anything outstanding. I’ve tried to call and speak with someone several times, no joy, tried to follow the instructions in the automated response and emailed for a copy of the supposed bill, nothing and also tried to log into their ‘portal’ which said my dad’s DOB was incorrect!!! While it’s frustrating for me, it’s given him sleepless nights. He’s terrified that he’ll be infiltrated by these people, no knowing if it’s real or a scam, worrying himself sick over it. These companies should be ashamed of themselves.

SCAM! Ignore the EDF/Green network energy letter saying you owe money. Contact your energy provider directly.

Scam. Sent me a letter claiming I owe £37.34 to Green Network Energy - I haven’t been with this company for 2.5 years. Not sure how they got hold of my new address as Green never had this, but I definitely don’t owe any money!!

Never had any outstanding payments with green energy and then these cretins creep out of the woodwork claiming I’m in debt. Texts and automated calls but no one on the phone you can talk to. Despicable