My integrated Caple fridge/freezer had been a cause for concern for some time with foods spoiling. Initially anything close to or touched the back wall of the fridge were extremely wet and had to be... Voir plus
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Lisez les avis des autres
When I emailed I had a response almost immediately. Emily Walsh sorted my problems straight away and it's a long time since I have seen such courtesy and efficiency in correspondence! Nowadays this k... Voir plus
A great brand making products and able to answer questions about them when needed. Quality is amazing, both the sink and the taps/wastes look beautiful. Customer service was brilliant and Hannah reall... Voir plus
L'entreprise a répondu
I had a customer who had ruined her waste kit due to using washing powder in it. I was given the correct code and price to advise the customer of how much it would cost to replace. Olivia Wright sor... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Caple is a multi-award winning appliances, sinks, taps, kitchen+ bedroom furniture brand.
Coordonnées de contact
Fourth Way, BS11, Bristol, Royaume-Uni
- 011793819000
- sales@caple.co.uk
- caple.co.uk
4,7
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Lovely customer service
Always lovely to speak to Willow, Emma and Louise when having queries about our orders at Caple. They are always happy to help and resolve any queries quickly.
21 avril 2026
Avis spontané
Réponse de Caple
Hi Katie, thanks so much for your kind feedback! Great to hear you’ve always had such a smooth experience with our sales team!
The customer service from this company…
The customer service from this company is exceptional. Nothing appears to be an issue. My recent experience with Chan was first class. Well done you are a credit to the company!
20 avril 2026
Avis spontané
Réponse de Caple
Hi Ian, thanks so much for the amazing feedback! We’re really glad you had such a great experience with Chan. Let us know if there is anything else we can help you wth. Caple
Replacement part for Kitchen sink
I had a small issue with a part needing replaced.I found customer service from Olivia Wright to be very good regarding communication and solving the issue . I will return to this company in the future
19 avril 2026
Avis spontané
Hannah Cope was extremely helpful.
Hannah Cope was extremely helpful.
The grease filter I needed is no longer available, however Hannah emailed me instructions on cleaning.
20 avril 2026
Avis spontané
Réponse de Caple
Hi Chris, thank you for your kind feedback! We’re so pleased to hear Hannah was able to help and provide a useful solution. We’ll be sure to pass on your comments to her. Caple
Paying for installation and taking away
I have had to replace like for like as no other distributor does the integrated tall freezer, when buying it on line at no point was it mentioned that I would have to pay even more for it to be installed and the old one taken away, I think spending that amount on a new freezer , that extra cost should have been mentioned
11 avril 2026
Réponse de Caple
Hi Ruth, thank you for your feedback. Your comments are very helpful and we’ll make sure this is reviewed so the information is clearer going forward. Caple
Decent price and good delivery time
2 avril 2026
Réponse de Caple
HI Stephen, thank you for your feedback! We’re pleased to hear you were happy with both the price and the delivery time. Caple
Dishwasher Basket Replacement.
Contacted Caple Customer Service by email to inform them of a developing fault with the top basket of our dishwasher and received a prompt reply from Chan.
We provided some pictures of the fault and Caple promptly couriered a new replacement basket to us.
Whole episode dealt with in four days.
Very happy with the attention provided by Chan.
13 avril 2026
Avis spontané
Réponse de Caple
HI Michael, thank you for your wonderful feedback! We’re so pleased to hear Chan provided prompt and efficient support, and that your replacement basket was delivered so quickly. Caple
Caple experience day
Jo was fantastic and very knowledgeable about all things Caple . Very enjoyable experience
16 avril 2026
Avis spontané
Réponse de Caple
HI Daniel, thank you for your kind feedback! We’re delighted to hear you had such an enjoyable experience. Caple
Experience day
Had the loveliest experience day looking at the great products & with amazing food
16 avril 2026
Avis spontané
Réponse de Caple
HI Martha, thank you for your lovely feedback! We’re so pleased you enjoyed the experience day. Come again soon! Caple
Very professional.
Hannah was very professional and answered all my questions in regards to replacing my Caple waste disposal comparability.
15 avril 2026
Avis spontané
Réponse de Caple
Hi Roger, thank you for your feedback! We’re glad to hear Hannah was professional and able to answer all your questions about replacing your Caple waste disposal. Caple
Fantastic experience day from start to…
Fantastic experience day from start to finish. Lauren is so knowledgeable and enthusiastic about your products and the food she made us was delicious. I highly recommend this training day to anyone thinking of displaying or using these products.
14 avril 2026
Avis spontané
Réponse de Caple
Hi Julie, thank you for your fantastic feedback! We’re delighted you enjoyed the experience day and that Lauren’s knowledge and enthusiasm made such an impact. Caple
Trade (Retailer) Visitor
We're a Kitchen and appliance retailer visiting to learn more about the Caple product. This was a fascinating and informative few hours.
Not only is this a beautifully set out showroom with excellent kitchen displays, but there are also working ovens, hobs and other appliances and we were treated to a 3 course lunch prepared on Caple appliances which was superb.
A great showroom is superficial without the right people. No worries here. To say Lauren, the Regional Training Manager, is an expert on Caple is an understatement. Her knowledge of appliances and Caple in particular is impressive and was communicated with enthusiasm.
We got through a lot in a few hours but it was interesting and informative throughout. If you're a retailer selling or considering Caple, this is well worth your time.
Many thanks for today.
Alex. Gainsborough Kitchens Ltd.
14 avril 2026
Avis spontané
Réponse de Caple
Thank you for such a detailed and thoughtful review Alex! We’re delighted you found the informative and that you enjoyed experiencing our showroom and products in action. We'll be sure to pass on your positive feedback to Lauren.
We really appreciate your recommendation and hope to welcome you back again soon!
request for fitting info
Olivia Wright at Caple was very responsive and helpful in providing me with the information I needed (clearances required) to plan to fit Caple appliances in my new kitchen
13 avril 2026
Avis spontané
Réponse de Caple
Thank you for your feedback! We’re delighted to hear Olivia was responsive and helpful in providing the clearance information you needed. Caple
Oliver was extremely helpful and…
Oliver was extremely helpful and provide us with a local engineer that was certified by caple to fix our leaking fridge.
13 avril 2026
Avis spontané
Réponse de Caple
Thank you for your feedback! We’re so pleased to hear we were able to help and connect you with an engineer to resolve the issue. Caple
Great experience
Had to replace filters for our Caple extractor fan. Communications from the company was great, delivery timely and the filter was the right one. Very happy, thank you.
5 avril 2026
Réponse de Caple
Hi Polina, thanks so much for your kind feedback, we’re really pleased to hear everything went smoothly and that you received the right filter in good time. Caple
Happy to receive the order of cooker…
Happy to receive the order of cooker hood filters.
2 janvier 2026
Réponse de Caple
Hi Genya, Thanks for your feedback, we’re glad your cooker hood filters arrived safely and as expected. Caple
Had a Caple kitchen recently installed
Had a Caple kitchen recently installed, and had a few issues with the sink plugs. Contacted customer services, who have quickly sent replacements.
10 avril 2026
Avis spontané
Réponse de Caple
Hi Ursula, thanks for your feedback, we’re glad our customer services team could quickly resolve the issue and get replacements to you. Caple
Hannah’s excellent customer service 😊
Hannah was extremely helpful. We couldn’t work out how to remove filter to cooker hood so it could be washed. Hannah provided us with written instructions and replied to my communications quickly and pleasantly. Thank you Hannah. Excellent customer service.
10 avril 2026
Avis spontané
Réponse de Caple
Hi Teresa, Thanks for your lovely feedback, we’re so pleased Hannah was able to help and provide clear instructions quickly. We’ll be sure to pass on your kind words. Caple
Great customer service.
I needed to get a spare part for my wine cooler. I emailed them and very quickly got a response back with a link to the spare I needed. Great customer service!
10 avril 2026
Avis spontané
Réponse de Caple
Hi Samantha, Thanks for your feedback, we’re glad we could help you quickly find the right spare part for your wine cooler. Caple
A prompt delivery on time
A prompt delivery on time. I haven't checked the package yet though.
2 avril 2026
Réponse de Caple
Hi Paul, Thanks for your feedback, we’re glad your order arrived promptly and on time, and we hope everything is perfect when you’ve had a chance to check it. Caple
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