Caple Avis 2 154

I had a problem with my gas Hob that is still under warranty. I Emailed the caple company and a very helpful young lady guided me through what was needed to fix the problem. Now as soon as a few days an engineer is booked to rectify the problem excellent customer service

Recently had a new kitchen fitted by Sigma 3, the tap was Caple Ave2/bk, when running the tap with hit water the water gushes out and you cannot use it without being splashed everywhere - it’s awful , the kitchen designer from Sigma 3 came out and said that can’t be right, I will take up with Caple- their response was “ Thank you for confirming.

Having a look at this it is the design of the tap itself as it a dual flow.

Not putting it on full will off course cause less splash” unbelievable- Not fit for purpose - I am flabbergasted- don't use your tap as it splashes !- ruins my kitchen
Update- Caple have been in touch, supplied a replacement aerator (end of tap) with instructions to take end off tap, cut the tube inside, out new aerator on and screw back together. This works, changing the tap from Dual to single outlet, stopping the ridiculous slashing. A result for me but they obviously knew of the problem as there Product department had a pre arranged resolution. They really should change the production of this type of tap. I have increased my stars from 1 to 3, Caple requested I remove the review but this is not fair to potential customers

Good delivery time

Had some issues with disintegration round the Lip of our sink and this was dealt with very quickly by Ian Garven the Sales Rep from Caple - The issue was dealt with within 24hrs with a replacement sink being arranged - Outstanding Service and Customer Focus.

They are so efficient & proficient with their response & delivery process.

Quick response time when ordering, fantastic customer service.

Fast delivery. Goods as expected.

The staff at customer were kind, helpful & very polite. On the strength of their help I have purchaded a new Caple oven ( as unfortunately my original oven was unable to be repaired) All my kitchen appliances are Caple - now over 10 years & all but the oven going strong as good as new !!!

Fast delivery, and contacted me to confirm delivery details before despatching

Excellent communication from Caple so really appreciated. But unfortunately the delivery company had a tracking system that was really very poor in fact it is the worst of all the delivery companies that I have dealt with. My postcode could not be found although I live in a well established area.

Absolutely brilliant day at Caple learning about the products and experiencing some incredible food cooked by Jo. Thank you to the wonderful Caple team for a great Caple experience day.

We had an experience day with Jo and the experience was brilliant. It was incredible to learn more about the Caple brand and their pursuit to make a kitchen a functional but enjoyable experience.

Olivia went above and beyond to make sure the vented hob that I was installing was suitable for the project. Great Service

Had an issue with my dishwasher tray, Great service, I found a phone number easily and was immediately speaking to someone. They asked me to email and I had a response and email exchange and resolution all in the same afternoon. They shipped a replacement part for free though it was out of warranty. I’m yet to receive it but sure it will arrive.

I asked for help in identifying a 10 year old dripping kitchen mixer tap. Within the hour not only had they identified the exact tap but also the necessary parts to repair it.
I was mightily impressed by this help.

Part requested came quickly within 2 days

Thank you for having us at your experience day. Very informative and loved seeing all of the products. Many thanks to Jo and Dan for the delicious food and for making us feel so welcome!

Jo and Dan have been superb today, wonderful food cooked on lovely appliances by Jo. Dry informative tour by Dan, who was very knowledgeable about the various functions and benefits of each appliance.

Lovely brand, very interesting products! Thank you for professional service!

Excellent customer service..... Purchased our plug fitting from Caple 3 years ago and the antique brass has tarnished badly, so I contacted customer service in view of replacing just the antique brass section without the full set of parts to go underneath the sink as I didn't need that. Chan was very helpful and asked me to send images of the tarnished plug, and having received them said they would replace the item for me! When I only received one and wanted to replace 2 as I have 2 sinks next to each other I emailed him and he sent another out straight away. Very happy