Caple Avis 2 154

Willow was very quick at placing our order thank you

Amazing speed of responsiveness by Olivia Wright. Also, very helpful and worked to quickly arrive at a (more than) very satisfactory outcome! Great service!

My Caple tap developed a leak but was outside the five year guarantee period. I ordered a service kit which arrived promptly but had to pay £9.99 postage.
The tap consists of both a filtered water and hot/cold supply so I set about replacing both sets of valves. The hot/cold tap is a twist and tilt type with hidden grub screws so I sought advice from Caple's customer service. The enquiry form was not working so I e-mailed the enquiry setting out precisely the tap model number and described the assistance I needed in removing both sets of valves.
Caple's response was prompt and recommended following a YouTube link. Unfortunately this was for a totally different tap so did not help.
I sent a reply back to Customer Service with a number of photographs including a parts diagram further explaining the difficulty in removing the hot/cold cover to access the valve. The reply was to prise off the cover with a screwdriver to access the grub screws. Not correct as the grub screw secures the cover and is accessed through the bottom of the cover which was clearly shown on the parts diagram and has to be removed first. I used a dental mirror and light to finally remove the screw and slid back the cover to access the twist and tilt valve.

Quick delivery good customer service great product just what we needed

Delivery subcontractor was awful. When direct delivered the courier was great.

Caple customer services were good but not great. I did receive compensation.

Managed to find the part required to replace the broken part of my tap easily.
Order arrived very quickly

I had a warranty claim for a warming drawer and was booked for a second visit but had to cancel due to a death in the family. I totally forgot to re book by which point it had gone out of warranty but Caple still honoured the warranty and came out the next day Fantastic customer service.

Response time to a query on the website was very quick and my query was dealt with quickly and efficiently by Aaron. Very impressed and would buy another Caple product based on this.

Gill in customer service, was extremely helpful in assisting to source a small part. Nothing was too much trouble and she kept me updated with her progress. Whenever I have contacted the company they have always gone above and beyond to resolve any issue, however minor.

What an amazing couple of days at Caple. The products and equipment look and perform perfectly. What a welcome, food was delicious and knowledgeable friendly staff. Thank you.

Great day. Hearing and seeing how the appliances work in detail, and of course sample the food prepared by Jo. All amazing. Great people, great products.

Fantastic experience

Great visit to Capele today – a really informative and enjoyable time. The range of products on display was excellent and it was great to see the depth of quality and innovation across the range.
A special mention to Josh, whose cooking was fantastic – she really does wonders in the kitchen and made the visit even more enjoyable. Also a big thank you to Fiona, who is a world of knowledge and incredibly easy to do business with. Her insight into the products and the market was extremely valuable.
Visits like this really highlight the importance of strong supplier relationships and the value of working closely together.
We’re very much looking forward to continuing to build and grow our business partnership with Capele in the future.

Visited the Caple showroom and was treated to some excellent cooking and fantastic customer service

Response to our query with regard to the replacement part within minutes.

Excellent customer care from Hannah made sure I received the right product for my now obsolete Capel cooker hood. Highly recommended

Cant fault them at all.. delivery was super quick and communication was great..

Bins are excellent quality too..

Was invited to the caple experience and was impressed with their selection and service. Lauren was extremely knowledgeable and answered any questions we had. I wouldn't hesitate in recommending caple products

Had kitchen fitted two and a half years ago and Caple sink and tap was fitted. Recently the tap started dripping and as it was covered by Caples 5 year guarantee I contacted the firm for help. After sending a copy of the invoice and pictures of the tap Caple sent me a complete tap kit and I fitted a new cylinder which had been faulty. I cannot praise the firm enough for their customer service and the prompt delivery of the required items.