I had bought a 3yr old car, driven it for 4-6 weeks. Monitored a ‘squeak’ to work out its origin. Our salesman contacted technical/service dept, and appt was made. Diagnosis process revealed serious... Voir plus
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Lisez les avis des autres
The technician arrived right on time and did the most fabulous repair to my alloy. I can’t even see where the work was done and if I didn’t have before and after photos you wouldn’t know there had eve... Voir plus
Car was in limp mode and needed to be recovered to the dealer who sold me the car. Diagnostic check showed 3 issues had been recorded. Car Care plan only approved the resolution of 1 of the er... Voir plus
L'entreprise a répondu
The service was amazing, really fast. The breakdown was in a really dangerous place and in fog. The policeman put warning notices at each end of the s bend. The tow truck lady was brilliant and altho... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Car Care Plan is the UK's leading provider of vehicle warranty and motoring programmes.
Coordonnées de contact
5 Mid Point Business Park, BD3 7AG, Bradford, Royaume-Uni
- 0344 573 8000
- carcareplan.com
4,3
Excellent
10 k avis
A répondu à 84 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent organisation
Excellent organisation. Extremely efficient and friendly.
They certainly DON'T make a drama out of a crisis!
16 avril 2026
Pleased with result
Pleased with result. Alloy looks like new again. Didn't take long at all to complete the job.
11 avril 2026
initial claim via phone line, as required
From initial claim via phone line, all process regarding tyre replacement, was straightforward, giving the information and photographic details as requested.
14 mars 2026
Brilliant service and result …
Arranged the car to have a scuffed black allow repaired. Paul text me a couple of days before the date agreed.
He arrived did the repair and I was extremely happy with the repair on the wheel.
17 avril 2026
Arrived on time great colour match but…
Arrived on time great colour match but I thought that the chip would have been filled and made level
13 avril 2026
Customer dis-service
Bearing in mind we have to take out insurance for our cars, I found the whole experience frustrating, stressful and discriminatory. An assumption is made that everyone is familiar with using technology to prove they are not defrauding the system. Believe me I would never contact CCP unless absolutely necessary. As the customer I was made to feel by my first contact that I was “guilty” and telling lies. It was not a good feeling. The second person I spoke to was much more conciliatory and helpful. Pay attention to how you treat your customers. They are your “bread and butter”.
17 avril 2026
Martin, Wheel Wizard Croydon
Martin from Wheel Wizard Croydon was very knowledgeable, talked me through the process, provided an estimated time of completion. He was very thorough and skilled in his craft. My wheels look brand new. Thank you so much for the fabulous alloy work.
26 mars 2026
Repaired whilst I waited. Excellent !👍
Booking experience with Marshall Portsmouth was excellent . Booked in for a diagnosis and vechicle check. The repair was approved for the low ball joint replacement which was causing a very noticeable noise.
I was booked for another appointment within 7 days and to my surprise the vehicle replacement was not available for me. This caused some inconvenience which I had to resolve independently unfortunately . I was explained why I was not entitled for a full 7 day replacement vehicle . This was not clear to me or in the documents. All in all, I am happy my vehicle got repaired under the warranty and whilst I waited specially, which made up for it. Great dealership experience.
16 mars 2026
excellent customer service
excellent customer service - the car wheels look brand new 😊. all delivered same day
17 avril 2026
The repair has not happened
The repair has not happened. The engineer made it clear from the outset he did not want to carry out the repair. Made some feeble excuse and left. Very disappointed at the lack of service. Would not recommend this service to anyone.
10 avril 2026
Réponse de Car Care Plan
Hello,
Thank you for your feedback, we are sorry to hear you weren't happy with the service received. Your feedback is highly valued and will help us improve in the future. If you’d like someone to investigate your concerns as a complaint, please follow the complaints procedure in your product documentation.
Kind regards,
Car Care Plan
Not especially impressed.
The appointment was a no show and, having wasted a day waiting, was rebooked for for almost a month later.
17 avril 2026
Réponse de Car Care Plan
Hello,
Thank you for your feedback, we are sorry to hear you weren't happy with the service received. Your feedback is highly valued and will help us improve in the future. We have contacted you about this and we hope to resolve the situation as quickly as possible.
Kind regards,
Car Care Plan
Great service no hesitation once the…
Great service no hesitation once the issue was confirmed to be under warranty. Highly recommended.
17 avril 2026
Réponse de Car Care Plan
Hello,
Thank you for your feedback, we are sorry to hear you weren't happy with the service received. Your feedback is highly valued and will help us improve in the future. We have tried to contact you about this and will continue to do so in an attempt to resolve the situation as quickly as possible.
Kind regards,
Car Care Plan
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