Car Care Plan Avis 9 594

The repair appointment was cancelled by the repairer on the day of the appointment. Hence cannot rate service received.

Car was in limp mode and needed to be recovered to the dealer who sold me the car.

Diagnostic check showed 3 issues had been recorded. Car Care plan only approved the resolution of 1 of the errors. The next day, the EML reappeared.

Further 100 mile round trips needed to the repairer. Local garages dont want to deal with Car Care Plan due to them trying to negotiate lower repair costs.

This warranty is not the all singing, all dncing warranty which the dealer sold to me

Excellent and fast service, very knowledgeable mechanic diagnosed the fault with vehicle and organised transport to chosen Garage for repair
Highly recommended

Very simple process and didn't have to wait long for the appointment. The technician was great and did a wonderful job - so good that they come to you too!

Work (complex) all completed well under warranty, although it took some time.

The original phone call took a while to answer—however after that the service was quick and the matter was dealt with very smoothly

Very helpful and a good service .

Staff helpful but process a bit long winded

I had a very good response time for my claim and the work will be carried out when convenient for me. I would definitely recommend this plan and I have taken out another one

Not the best, found every excuse to get out of completing work I had paid for in a polocy, won't be a car cover I will take out again, will take my chances with any damage.

phone answered quite quickly.
agreed to a new tyre. I think required too many pictures.
I had to pay up front as couldn't wait for recommended tyre company to get the tyre
took to long to pay me back

I was pleased that a small claim for a bonnet micro switch was agreed. However, I was refused a claim for a new exhaust system (cost quoted at £1,600) on the grounds of it being ‘wear and tear’ . The car is just under 4 years old and has only done 25,000 miles. If such an expensive part wears out after this amount of time then that would suggest a manufacturing fault. I have had many cars for many years and have never had this wear out before. Very disappointing having spent £17,000 on the car and £500 on extending the warantee.

Very satisfied with the warranty. The whole cost of the sunroof replacement was covered.

Hassle free service and great result

Efficient service

The fitter came as agreed and has done a very good job. My alloys look like brand new.

Thank you for settling my claim quickly for my extended warranty.

I was contacted continuously to be reminded about the appointment which was great. Chris the technician turned up on time he was extremely helpful, polite and did a fantastic job. Thank you !