Car Cologne Avis 

Rubbish product, minimal smell and form on website to review doesn’t work.
Email sent to company to complain no reply recieved

Very reliable products. Been using these boys for a few years now and the diffusers (3 pack) lasts me a full year which is well worth it. I personally love MDK oud satin mood which is the best. I got the car mist too which is fantastic. When I placed my order this year, it got delayed by a week due to MFK being out of stock but that was explained to me by customer service via instagram very thoroughly and for a token of appreciation they sent it out next day even though I paid for normal service. They even sent out a free air con cologne as a good will which was even better! They looked after me well and couldn’t have asked for a better service. Please use these guys more often as their products are super reliable and customer service is on point and understanding too. Much appreciated!!

Have been buying Car Cologne Productsfor years excellent products good delivery service
Would recommend.

Rubbish product, minimal smell and form on website to complain doesn’t work

Worst customer service I have ever experienced. Previously gave a 1 star review as item was missing and they never got back in touch after several attempts. They eventually got back in touch and explained how they were really busy and could I take the review down which I obliged.
Got an email on 19/1/25 saying that the will be dispatching it in the next 24 hours and it has still not arrived as of 3/2/25. Same story again, been in touch several times and still no response. I don’t care how busy you are it doesn’t take that long to deliver and item and it doesn’t take over 1 week to reply. The products are good (even though the diffuser only lasted about a month) but the delivery times are ridiculous and the customer service is even worse.

Bought the electric deluxe diffuser just before Xmas very expensive, now there are no refills available and sold out in all smells. Emailed and messaged and had no reply. Don’t know what I’m going to do with a £60 air freshener with no refill.

Got an electronic defuser for Christmas so I thought I buy some refills. Website easy enough to navigate, brought 3 bottles and all smell fantastic. Their products are top notch. BUT I given a tracking number and a delivery date which was literally a few days after purchase. However, nothing arrived so I thought I pop them a message….no reply. So sent another messsge….no reply. Went on their Facebook and sent a message….no reply. Tried commenting on a few posts and…..no reply. Kinda gave up after this. Started a charge back with my bank and the following day the tracking updated and the refills arrived a few days later, luckily I managed to cancel the charge back. In summary products are good but customer service is atrocious. I will buy more refills when they’re in stock again and I’ll change my review if the delivery/customer service is better.

Ordered a couple of times from car cologne and needed assistant both times. Ignored both times and out of pocket. Recently received my order, bottle smashed and oil everywhere. I reached out to car cologne only to be ignored. I wouldn’t bother wasting your time.

Returning customer. Have been using Car Cologne products for couple years now. Smells nice, last for a long time. Not only the products are very good but customer service does a great job too. Solved the issue within couple days. Will be definitely coming back again.

Paid, order was never despatched, emailed in three times with no response!

Snap de negatieve reviews niet. Bij mij prima bestelling, duurde paar dagen voordat binnen is en helaas belasting vanwege uk, maar product is goed.

Ordered diffuser reluctantly as the delivery time seems excessive. Well after buying a new vehicle thought I would treat myself. Anyways waited patiently after the ETA day passed and still nothing. Contacted via email, no reply, contacted again, no reply. Tried via X and nothing. Final resort was instagram, and currently 3 days down and no reply. However someone is still leading the marketing as they are plastering products etc all over the internet. DISGUSTING!!! Please please please do not use. Never known anything like it.

Stay well clear!!!! Disgusting company, poor communication and even worse I have been robbed!!!

Ordered diffuser. Paid. A week later was told it was out of stock and got a refund. Ordered again when in stock. Item never arrived, no response from customer service and had to get the bank to refund me. Scammers!!

Ordered over 3 weeks ago, emailed them and was told my selected order was not in stock and to tell them which other fragrance I wanted, did that and still not recieved anything, I have emailed them again only to be ignored constantly, don't order of this company awful service

I placed an order with this company over a week ago emailed them twice to find out were the order was and as yet they haven’t had the common decency to answer my emails poor customer service

I ordered a diffuser on the weekend, i received shipping tracking on monday and arrived today (wednesday)

Small little bottle looks nice and smells good (not a strong hit!)

Despite the bad reviews, i had no problem. I will probably order another 1 for the other car.

Awful customer service. Scents don’t smell the same and the air fresheners ruin your plastics on your rear view mirror with the chemicals used

The order never arrived, the seller is in the UK but does not inform you loud and clear beforehand that YOU will have to pay extra import tax at customs. Trying to contact them is completely useless because they ignore you. But they are sure to spam you every other week via Email, via phone that you should buy more from these scammers.

I have previously ordered from this company and was very impressed. Recently reordered the same product but to have received a completely different scent to the one I ordered. I emailed the company via there website and through my email but have had to reply. Disappointed!

Great products & great customer service. Always a prompt delivery and been helpful with any queries and after sales