Placed an order over 10 days ago, have never received the order or any updates l, have emailed several times to chase it but no response. Scam company stay away.
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Lisez les avis des autres
I placed an order over a month ago and had to go through my bank to get a refund as they never replied. I get a notification from my bank this morning (Remember, I placed the order a month ago and sti... Voir plus
Betreff: Öffentliche Beschwerde über Car Cologne – Bestellung nicht erhalten Ich bin mit dem Service von Car Cologne (carcologne.co.uk) äußerst unzufrieden. Seit 18 Tagen warte ich auf... Voir plus
Extremely happy about my order. I was concerned at first because it took two weeks before I got the order or a reply but the owner explained that they’d been ill and explained they would be sorting my... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The U.K.'s leading luxury car freshener brand as seen in GQ, Vogue, TopGear & AutoExpress. Our oil based air fresheners are inspired by some of the most exclusive perfumes, aftershaves and ouds. Give your car a touch of luxury. Free U.K delivery - Worldwide shipping available.
Coordonnées de contact
Unit 10 Saracen Way, PE1 5WS, Peterborough, Royaume-Uni
- contact@carcologne.co.uk
- carcologne.co.uk
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Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great cologne
I had a slight problem with my cologne bottle ,got in touch and was sorted next day. I have to give 5 stars for their product's and 5 stars for their costumer service highly recommended.
i was sent the wrong item in the post
i was sent the wrong item in the post, i received the savore air condition spray instead of the dry mist, i put in a complaint on the customer support and have heard nothing back as of yet it has only been a couple of days but just thought itd be a-bit quicker.
Nothing special for the money
Nothing special for the money. Can hardly smell the air freshener. Really disappointing for the price point.
Amazing longlasting fragrances
After finding car cologne on Instagram, I decided to try their Dior savauge inspired card freshener. So I ordered 2 of the savore card fresheners. My order arrived and I couldn’t wait to get one in the car. Omg the smell is amazing! exactly like Dior savauge. The best thing is, it’s not overpowering you and it lasts unlike other car fresheners I’ve had in the past. I’m definitely going to be ordering again in the future. Very easy website to navigate, simple ordering and paying system, amazing longlasting fragrances and fantastic customer service. Honestly stop wasting money on cheap tacky air fresheners, and get these fragrance inspired card fresheners, you won’t be disappointed!. 5⭐️s.
Great products and customer service
Great products and customer service, best scents out there!!!
Not good enough!
I have only bought the standard car diffuser (and not the electronic one that seems to have caused many issues for buyers). The product itself is good but pricey. My main issue is that the company uses Royal Mail for delivery which is a HUGE negative in my book. My last order was despatched using Royal Mail 48 hour tracked. The package only arrived 6 days later! This is not the first time this has occurred. I have highlighted this to the company more than once but they persist in using one of the worst delivery services. Unfortunately, 'you are only as strong as your weakest link' which means a poor review for Car Cologne!

Réponse de Car Cologne
Best cologne always
Always worth the price with every products they produce, been using them for the past 2 years and will never use any other company again.
Good scent for the car
The best product on the market…
The best product on the market personally, Iv tried many in my time but car cologne is top tier. As a smoker refresh’s my car each and every time.
Don't buy the mist diffuser
I purchased the fragrance mist diffuser for my car as it looked a great product.
I ordered it no issues with delivery.
I charged the product as per instructions and it initially worked perfectly then it stopped putting the fragrance out the very next day a complete waste of money.
I emailed them and they took days to reply and now heard nothing I will be binning this product.
All good with products and shopping experience running good as per star rating given
Everything running smoothly and correct when ordering ,no problems

Réponse de Car Cologne
Perfect for you car i definitely…
Perfect for you car i definitely recommend
Update regarding my previous post
Update regarding my previous post, just to re-enforce my suggestion never to use this company.
On posting my first Trustpilot entry, the company denied I had been a customer of theirs however after forwarding proof of my purchase, my post was allowed to be published.
They then agreed for me to return the faulty diffuser. This was done well before Christmas however, many emails later, I had a response from Car Cologne at the beginning of this week apologising for they delay but they were waiting for new stock. This would indicate that the diffuser I returned was in fact faulty.
Yesterday, I recieved a parcel from Cat Cologne and on opening it found that it is the original faulty diffuser I retirement to them as it had a small mark on the base that I put on it for just this reason.
Low and behold, after testing this, it is still faulty and the company have merely kept the faulty goods and then returned them to me.
This is the level of company your dealing with, if your lucky to get a diffuser that works, then I'm sure customers will be happy however, for those of is who have any issues are fighting an up hill battle to get any sense from Car Cologne customer services.
They lie, by saying they are waiting for new stock when they are just delaying dealing with my issues.
They lie, they are sending a replacement when they don't and end up reporting the original faulty item, so faulty.
As previously stated, there are many other companies that do similar or better car Diffusers so I would seriously consider using them before using Car Cologne.

Réponse de Car Cologne
TOTAL COWBOYS BUT ONE FROM CEENIU INSTEAD BRILLIANT
TOTAL COWBOYS. SENT BACK AS YOU HAVE TO POWER IT UP EVERY TIME YOU GET IN THE CAR. i THOUGHT IT WOULD SWITCH ON AUTOMATICALLY. i GAVE THIS REASON WHEN RETURNED. GOT AN EMAIL SAYING THEY HAVE RECEIVED IT BACK BUT THAT THEY DONT SAY ANYWHERE THAT IT SWITCHES ON AUTOMATICALLY(NOR DOES IT SAY YOU HAVE TO SWITCH IT ON EVERY TIME) THEY SAID THEY WONT GIVE ME A FULL REFUND AS I HAVE USED AND THEY ALSO WANT A RESTOCKING FEE AND HAVE ONLY OFFERED ME A 50%REFUND. HAVE HAD TO CONTACT PAYPAL TO SORT THIS OUT. NOT WORTH THE BOTHER

Réponse de Car Cologne
We're do I start with Car Cologne…
We're do I start with Car Cologne Customer Service is absolutely shocking I purchased car defuser for Christmas never worked contacted them three times twice on there contact us page on the website all they say is send video did this you never hear from them again I even opened up a dispute with PayPal they replied saying guess what send us a video crazy to run a business like this disgusting
to sum up Do Not Purchase Anything From Car Cologne

Réponse de Car Cologne
Disgraceful company
Disgraceful company
Zero customer service
Took my money and not sent anything and refuse to answer emails
Do not use

Réponse de Car Cologne
Excellent
The customer service is outstanding and the product excellent . I bought this after spending a lot of money on car airfresheners wich only last about a week i bought the car mister delux with the oils and my car smells brilliant every time i get in it and the oils last for weeks
Best on the market 💯
Long lasting scent
Long lasting scent
Amazing. My car now smells like my aftershave- sauvage. I bought the 3 scents box- one for my car, one for the wife and a spare. They are genuinely next level. Forget the rest- buy from these. They really are the best
So pleased
So pleased
The set was purchased as a gift for someone who is absolutely thrilled with it and says the smell is amazing. Thank you.
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