Dr. Ayana Cartwright, Castle Dental on Westheimer in Houston. Dr. Cartwright caused the loss of a tooth due to incompetence, negligence or malice. I have contacted her office several times but she h... Voir plus
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Very bad experience last time in. Was told things that were not true by staff and dentist. Wrote a lengthy note to corporate offices (no reviews) and never even received an acknowledgement of my... Voir plus
Terrible experience, have been left in absolute agony after trying a teeth whitening product that was pushed on me by the dentist there. They refused that it could have anything to do with their produ... Voir plus
I went to Castle Dental Pearland the receptionist were as cold as the office. Was there for 3 hours and they did nothing but X-ray and evaluations. First the receptionist showed me a paper with 0 bala... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Castle Dental, an affiliated brand of Smile Brands Group Inc., provides quality, full service dentistry at more than 60 locations in Tennessee and Texas.
Coordonnées de contact
Etats-Unis
- castledental.com
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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The wait time was 45 minutes this is unaccepyable
The wait time was 45 minutes this is unacceptable. The front desk was unorganized and they have only1 full time Hygenist and 1 part time..I was unable to make a 6 mo. appointment due yo a lack of personnel
dont book your appt near lunchtime 11-1
Before my last appointment I'd given more stars. But they left me out in the waiting room and forgot about me. Don't book your appointment near lunchtime 11-1.
Had a great experience with Kevin
Had a great experience with Kevin, was very satisfied and everyone was very friendly and professional. Would recommend this company
Best service ever
Best service ever. I have been a patient for many years. And have been very pleased. My teeth and gums are healthy. The staff is wonderful
A Bad Day For Everyone
I was early for my appointment as requested by the Dental Office, I wasn't called back to be seen until 35 minutes past my appointment time, with no explanation why. Other patients were being seen on time....
Then I was in the chair for two hours for one tooth. Three temporary crowns were attempted before the 4th temp crown was created by the dentist. It was a very bad experience for me that day, the worst one I have ever had at this Castle Dental office. I was informed that they were short staffed, but that should be transparent to me. I have had no real problems with this office until this appointment.
Now they are asking me to come back in to have new impressions created for the lab. That means I spent two hours in the chair for nothing, if I have to go through it all over again.
I'm not a happy customer at this point....
The staff is so friendly
The staff is so friendly. Very helpful. Really enjoy coming to this office.
Dental Castle visit
I have always hated to go to the Dentist because of the unnecessary rufness experience I have had but thanks to Erika Acosta 's professionalism I don't have to worry about coming out of the Dentist feeling like I just came out of a fight. Castle Dental need more Erika's
Cleaning
I scheduled a cleaning 6 months in advance and they called me 3 days before and said they couldn't do it then proceeded to schedule me 2 months out further. Then I never received a text or call conf the new appointment which then I ended up missing. They never rescheduled me.
I did have a good experience with Dr Harris. He was very gentle and professional.
They do good work and great place to go.
They do good work. Up front with the charges. Very friendly and remembers you personally. I've gone to my clinic a good number of years and had a variety of work done and never had a complaint. Couldn't ask for better treatment.
They are very professional in every …
They are very professional in every way.. Every appointment that I have, I feel like family. I would recommend this location to anyone that needs dental assistance.
Awesome staff.....awesome dentist
Awesome staff.....awesome dentist! Blessed to be going there......
Great Experience!
Great Experience! The People are Wonderful and Very Caring. Highly Recommend Dr. Edwards and his entire Staff.
Have been a patient of Dr
Have been a patient of Dr. Koch for a lifetime. Enjoy his services immensely.
From the receptionists to the dentist …
From the receptionists to the dentist himself, Castle Dental resonates with confidence, thoughtfulness, and skill.
Excellent
Cannot spe a k of the dentist presently. I have not met him.
The hygienist is excellent.
The business staff acts a little confused at times.
Overall I would recommend the company.
Well done
Everything went smoothly and all staff was attentive and friendly.
Awesome front office hospitality and …
Awesome front office hospitality and thorough back office care.
Teeth Cleaning…
Even if the cleaning was supposedly a "deep cleaning", the total bill for that service was excessive. I returned to Castle Dental to find out about an invoice sent to me. I called the insurance, and I was informed about the total bill. When I returned to Castle Dental to find out exactly what they had done to my teeth, the receptionist advised they had used medicated water to also do the cleaning. I asked her if they had used "Holy Water" and advised that no matter what kind of exaggerated adjectives were used to describe it, they grossly charge! I cancelled my next appointment because I was afraid to come out with a $10k or $15k bill!
No comment on this.
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