My inquire into a issue i came across in using my Caxton card was dealt with in very professional way by Hugo . Very understanding in what happened, and helped me understand my error and gave me time... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Great first experience with a Caxton representative, was very helpful, patient and clear. He was very nice and friendly, it cost nothing to be nice it’s free, so that made my first experience a good o... Voir plus
L'entreprise a répondu
They are always helpful and very long suffering. The person who dealt with me this morning was extremely helpful especially as I was struggling to do what was required. Also one does not have to wait... Voir plus
L'entreprise a répondu
Very helpful customer support. Problem was resolved - for two cards - promptly with clear verbal and written instructions for reloading cards into an Apple wallet provided.
4,8
Excellent
6 k avis
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Keshawn rocked my world!
1 avril 2026
Avis spontané
Réponse : caxton.io
Thank you so much for taking the time to leave a review, we are so lucky to have Keshawn as part of our team, his positive attitude professionalism and helpfulness truly makes our company shine. We will be sure to let him know.
Efficient and well designed processes…
Efficient and well designed processes make this a very easy company to deal with
15 avril 2026
Avis spontané
Réponse : caxton.io
We're happy to hear that your problem was resolved quickly Thank you for sharing your positive experience with us, We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let the whole team know. Thanks again
Extremely helpful support
I had a problem with a cancelled ATM payment showing on my account Keshawn was able to reassure me this would be refunded and explained why it was currently showing. He was very helpful and he was able to put my mind at rest
15 avril 2026
Avis spontané
Réponse : caxton.io
Thank you for a great review we are so pleased to hear that Keshawn was able to assist you with resolving your atm query and proved to be very helpful, we will be sure to let him know he has received great feed back. Thanks once again
Second Card
KNOWLEDGEABLE OPERATIVE WHO ANSWERED ALL MY QUESTIONS IN A VERY PLEASANT MANNER.
14 avril 2026
Avis spontané
Réponse : caxton.io
We're happy to hear that you've consistently received first-class support from us. It's great to know that you value our reliable service and the peace of after speaking with Keshawn. Thank you for your many years of custom and feedback.
-WhatsApp a great new addition
Love being able to chat on WhatsApp- as always your staff- this time Lauren- really efficient, fast, professional and so very friendly- fantastic combination
14 avril 2026
Avis spontané
Réponse : caxton.io
Thank you for leaving us a great review, we are pleased to hear Lauren was able to assist you via whatsapp recently. We pride ourselves on our high standards in customer service, we are glad you experienced this first hand.
Excellent service
Answered quickly enquiry dealt with efficiently with courtesy and humour
13 avril 2026
Avis spontané
Réponse : caxton.io
Thank you so much for taking the time to leave a review, we are so lucky to have Keshawn as part of our team, his positive attitude professionalism and helpfulness truly makes our company shine. We will be sure to let him know.
Réponse : caxton.io
Thank you for a great review we are so pleased to hear that the team were able to assist you with resolving your query and proved to be very helpful, we will be sure to let them know they have received great feed back. Thanks once again
Réponse : caxton.io
Thank you for a great review we are really pleased to see that Keshawn was able to assist you and resolved your query quickly, we will be sure to let him know he has received great feed back. Thanks once again
Ten out of ten for customer service and…exemplary service
Ten out of ten for customer service and resolving challenges.
The service was exemplary and I am so grateful for the help I received.
That’s why I stay with these guys.
13 avril 2026
Avis spontané
Réponse : caxton.io
Thank you for a great review we are so pleased to hear that the team were able to assist you with resolving your query and proved to be very helpful, we will be sure to let the team know they have received great feed back. Thanks once again
Customer support responded quickly and…
Customer support responded quickly and efficiently keeping me informed throughout the process
13 avril 2026
Avis spontané
Réponse : caxton.io
We're happy to hear that your problem was resolved by quickly. Thank you for sharing your positive experience with us, we appreciate it.
Réponse : caxton.io
We're happy to hear that your problem was resolved quickly Thank you for sharing your positive experience with us, We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let the whole team know. Thanks again
Caxton Customer Services are Superb
I have had to ring Caxtons customer services on two occasions in the last six months, through problems created by me and not their card or service.
On both occasions , once connected I was dealt with in a very professional and courteous manner.
Not only were the customer services persons sympathetic to my self induced problems but could immediately remedy and rectify the problems within minutes.
In a world of chat bots and endless waiting on the phone followed by endless options to ring different single digit numbers to actually talk to a human, often in an accent that is not easy to understand, this Caxton experience was refreshingly delightful.
A superb experience from Caxton, thank you , you choose and train your personnel exceptionally well.
4 avril 2026
Avis spontané
Réponse : caxton.io
We're happy to hear that you've consistently received first-class support from us. It's great to know that you value our reliable service and the peace of mind from speaking with our knowledgeable team. Thank you for your many years of custom!
Excellent service
When i called caxton i got through to Hugo this young man was very pleasant at all times and he couldnt do enough to sort out my complaint which he did within 10mins he was always polite and respectful during our conversation caxton should have more people like Hugo
10 avril 2026
Avis spontané
Réponse : caxton.io
Thank you so much for taking the time to leave a review, we are so lucky to have Hugo as part of our team, his positive attitude professionalism and helpfulness truly makes our company shine. We will be sure to let him know.
Caxton support is top notch
Caxton support were very helpful with ordering a replacement card for me. A great service - both effective and friendly.
10 avril 2026
Avis spontané
Réponse : caxton.io
Thank you for taking the time to leave us a great review. We are pleased to hear that Keshawn was able to assist you with your account and a new card was ordered for you. We will be sure to let him know. Thank you once again.
Customer service is super helpful
Customer service is super helpful - they fixed my problem quickly and just in time for my trip!
10 avril 2026
Avis spontané
Réponse : caxton.io
Thank you for a great review we are so pleased to hear that the team were able to assist you with resolving your query and proved to be very helpful, we will be sure to let the team know they have received great feed back. Thanks once again
Quick and straightforward.
9 avril 2026
Avis spontané
Réponse : caxton.io
We appreciate you sharing your experience. We are happy to see that your experience has been a positive one. We will be sure to let the team know.
Keshawn did an amazinf job activating…
Keshawn did an amazinf job activating our replacement business card immediately whereas last time we had a similar issue it took me several contacts to get our new card into use.
9 avril 2026
Avis spontané
Réponse : caxton.io
Thank you so much for taking the time to leave a review, we are so lucky to have Keshawn as part of our team, his positive attitude professionalism and helpfulness truly makes our company shine. We will be sure to let him know.
I misplaced my card
I misplaced my card, got in touch with Caxton WhatsApp chat… They posted a new card out to me. Great communication and prompt response.
9 avril 2026
Avis spontané
Réponse : caxton.io
We're happy to hear that you've consistently received first-class support from us. It's great to know that you value our reliable service and the peace of mind from speaking with our knowledgeable team. Thank you for your many years of custom!
Keshawn over and above help
Keshawn, sorted out my problem quickly and ordered a new card and gave me advice on future travel using card
8 avril 2026
Avis spontané
Réponse : caxton.io
Thank you for a great review we are so pleased to see that Keshawn was able to assist you with resolving your query and was very patient and helpful, we will be sure to let him know he has received great feed back. Thanks once again
Excellent service
I just received excellent help from Lauren, reactivating my old Caxton account, changing my email and resetting my password (not been on holiday for years). Looking forward to going away with peace of mind over my finances.
8 avril 2026
Avis spontané
Réponse : caxton.io
We appreciate your feedback and we are glad to see that the situation was resolved quickly by Lauren and she was able to activate your card. Thank you for your many years of custom!
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