The CDA Group Ltd. Avis 6 543

Professional welcoming and quick to locate tgr problem and replace the part

It took 3 engineers to realise that our brand new freezer which didn’t work properly from day 1 has it had a gas leak

Friendly staff, great customer service. I was able to register my appliances with ease and an engineer was arranger quickly when I had an issue.

Freezer was faulty engineer could not fix the freezer. Was offered the same freezer again but they would not fit or take the old freezer. Would not recommend

Very nice friendly engineer and work carried out quickly
Only think which upset me a little he just put is tool bag and then placed oven door on top of our quartz work top
With it costing us over £5000 was slightly annoyed he just assumed it was a place to place is tools
Just glad there was no damage caused

Booked appointment through a. Agency as CDA engineer off sick agency staff brilliant

Allan was on time pleasant and focused on the work required to have our fridge/freezer repaired and it was up and running properly once the problem part was fitted and reassembled.

From start to finish I had a brilliant service, assigned one person to deal with the case, which was really helpful instead of having to re explain. Kept me informed and engineer arrived, fixed the oven and I am very happy with the service received.

I needed to replace the motor on an old built in extractor. The whole motor assembly was inexpensive, I pre-ordered the part.
I had great email updates, arrived by post and it worked.
Some minimal instructions would of helped but I worked it out, cut back the wire connectors to suit and working perfect.
Better than buying a new one and re-tiling the kitchen.

The Engineer kept me informed and arrived on time and did the work quickly

Very good at keeping me up to date in what was happening.

The engineer arrived on schedule. The problem didn’t present itself clearly but the engineer made a few adjustments and said we could call him back at any time if the problem persisted.
The alarm bell has sounded once in 24 hours. We are giving it a few more days and will be calling him back if necessary.
He was polite and assuring and I have no worries about a recall if it is required.

Have 4 appliances from this crowd, fridge broke and was replaced, freezer broke down twice and now they oven has blown the heating element after very little use and because we signed the contract with Wren they are taking that as the proof of sale although wasn't delivered to our house til later in the year and fitted in the June 2024 so they won't look at it under warranty although it should still be in it!
Worst appliances ever bought and worst company have ever dealt with!

The engineer was friendly and courteous and explained what he was doing

Graham the engineer was great. Phoned ahead. Turned up when he said he would. Quick diagnosis and fix of the problem. All very efficient.

That’s exact contrast to arranging the appointment. Multiple phone calls. Appointment sent for a day when we were away (despite saying we were away). Then a 3 week wait!

I would give a -Star review if I could. My advice to anyone buying a Wren Kitchen don't go with the CDA Cooker. My built in single oven came,(3 years and 6 months ago) first of all damaged and had to be replaced. It was fitted and immediately started to melt the surrounding cabinets. 3 Wren doors had to be replaced at a cost to ourselves of £60 each door to be fitted. Oven had a faulty door. Was replaced. By CDA Engineer. Then the heater broke down, had to have that replaced with a cost of a £149 for call out as parts still under warranty. Then last week the thermostat went, only getting to 50c. Not repairing this time. It will be cheaper to get another oven and hopefully better made. Beware of CDA cookers.
I have now received an email from unknown person at CDA requesting more details. There isn’t any correct email address to reply to apart from a request for more details on the situation wanting my telephone number and name. I wont give out my telephone number to anyone on line because of scam phone calls experience. All I can say is this is a genuine review, no malice in the content just an honest review of this cooker . The problems with the cooker are all clearly laid out as above. And no, I don't want an offer with a replacement CDA Cooker thank you very much.

Extremely slow process, took over 3 weeks from me informing CDA of my broken fridge to receiving information about getting a new one. Would have been 4 weeks start to finish to receive a new one, which is an unacceptable time length to not have a fridge or freezer. Doesn’t help having to chase people every single day during that time, and also speaking to multiple employees who you have to explain the situation to each time.

Excellent service. Prompt answer of phone and ring back service available. Polite staff and engineers are professional and courteous. Great resolution to my problems. I would recommend CDA to anyone for quality and service.

Very efficient and friendly