Engineer came replaced a circuit board and check that it was working from a different wall socket to which the machine was to be plugged into. Her checked the congruency of that socket and not the soc... Voir plus
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Lisez les avis des autres
Our oven stopped working, called the helpline... very helpful, thank you, first appointment we weren't available so rearranged to a date we would be in, got a text the day before stating the enginee... Voir plus
Danny was excellent today - he explained everything he was doing and why - ended up changing a few different things and got our combination oven microwave repaired in no time. Really nice guy.
Disappointed with delay, and lack of contact from repairer totally. However engineer that arrived was great and fixed our 6 month old oven in twenty minutes, even showed up with the correct part witho... Voir plus
À propos de l'entreprise
À propos de The CDA Group Ltd.
Écrit par l'entreprise
British heritage since 1991
Founded in Nottinghamshire, England in 1991, CDA have built a reputation for affordable, stylish, ingenious and award-winning kitchen appliances that consistently deliver great results. Our British heritage remains strong with a Nottinghamshire head office and a local workforce.
Customer care
We have our very own UK based Customer Care team at our Nottinghamshire head office, made up of highly knowledgeable and experience people on hand 6 days a week to support you throughout the lifetime of your product. We are proud that our service teams pursue continuous improvement, with independent reviews from genuine customers closely monitored and feedback actioned, with the goal of always delighting you, our customer.
Ingenious products
CDA products are designed and tested by a team of some of the UK’s most experienced appliance experts, drawing inspiration from around the world to create products exclusively for British and Irish kitchens.
Quality and warranty
Our products are subject to stringent quality controls with our on-site testing laboratory ensuring only safe, reliable products are brought to market. This confidence in quality is backed by our free 5 year parts and 2 year labour warranty to give you complete peace of mind.
Coordonnées de contact
The CDA Bulding, Harby Road, Langar, Nottinghamshire, NG13 9HY, Royaume-Uni
- 01949 862012
- customer.care@cda.co.uk
- cda.co.uk
4,1
Bien
7 k avis
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Very friendly and efficient service…
Very friendly and efficient service from the engineer.
20 avril 2026
Réponse de The CDA Group Ltd.
Thank you for this wonderful feedback & 5 star review, we really do appreciate it.
We are so pleased to hear that you received a friendly & efficient service from our engineer Svetlin, we shall forward this review to him for feedback.
Never received the part I ordered over…
Never received the part I ordered over 2 months ago! requested my money back never had it! Will take my complaint further! You can’t have my money and not deliver the goods !
20 avril 2026
Réponse de The CDA Group Ltd.
Good Morning Miss Kaur,
Im so sorry to hear of the delays regarding the part, i can confirm the part has been cancelled & a refund has been processed on our end.
I have chased our finance team to ensure this has gone through, your case handler will contact you shortly to confirm.
Happy customer -Darren rang to let me know he was on…
Darren rang to let me know he was on his way and timescales for arrival. He sorted my issue with the dishwasher immediately, professionally and was very courteous
He also gave me some tips on both the dishwasher and my new CDA oven
Very pleased with the service and the tips thanks Darren
20 avril 2026
Avis spontané
Réponse de The CDA Group Ltd.
Good Morning Christine,
Thank you for this wonderful 5 star review, we really do appreciate it.
We are very pleased to hear that you have received a fast and professional job from our engineer Darren, we shall forward this review to him for feedback.
Your engineer was very professional
Your engineer was very professional, however it took 5 mins to repair the oven and it was something we could have done had we been told how to reset the oven. We had a day off work for no reason so not impressed.
17 avril 2026
Réponse de The CDA Group Ltd.
Good Morning Tanya,
Thank you for leaving your review.
We are so sorry to hear that you are disappointed the fault was not resolved prior to our engineer attending, it is sometimes tricky to diagnose a issue without sending our engineer to inspect.
Your comments have been noted & fed back to the relevant teams for training & reflection purposes.
Warranty claim
The warranty process was handled efficiently and seamlessly from start to finish, making the entire experience straightforward and stress-free. From the initial contact through to the resolution, everything was clearly communicated and well organised.
The engineer demonstrated a high level of professionalism at all times. They arrived promptly, carried out their work with care and attention to detail, and took the time to explain the process clearly. Their courteous manner and expertise helped ensure that the issue was resolved quickly and to a high standard.
Overall, the service provided was excellent, and the professionalism shown throughout reflects very positively on the company.
15 avril 2026
Réponse de The CDA Group Ltd.
Good Morning,
Thank you for your kind review, its wonderful to hear.
Your comments have been passed across to our team who looked after you, they will also be delighted.
good transaction
17 avril 2026
Réponse de The CDA Group Ltd.
Good Morning Peter,
Thank you for providing positive feedback. This is the level of service that we aim to offer our customers & it is wonderful to hear you were impressed.
Poor quality products
Had fridge freezer installed in 2019 and freezer doors broke off and cracks in interiors almost immediately. Had a full fridge freezer replacement after several complaints and photo exchanges and fitter advised that there has been ‘loads of issues’ with my model. Cracks appeared again and freezer doors broken off again which is both unsafe and unhygienic. I have now been told that this is my fault and am being ignored when I send photos etc. New cracks continue to appear.
We saved for a long time for a new kitchen and have had a terrible experience with both CDA and Wren Kitchens when it comes to quality of product, installation and customer service.
Do not buy from them.
Response to reply from CDA below:
CDA admitted fault and fully replaced the fridge freezer within two years of purchase and yet now the same fault has occurred and I am being told this is my fault. The fitter even told me it was a faulty item!
There are cracks along the bottom of the fridge and up the side, with new ones still appearing. All the freezer doors have fallen off and yet this is caused by impact according to CDA.
The last communication in 2025 was to that effect with photos and was ignored.
I am happy to post the photos here.
19 avril 2026
Avis spontané
Réponse de The CDA Group Ltd.
Good morning, thank you for your feedback.
We’re really sorry to hear about your experience and understand your frustration.
Thank you for providing further information via Trustpilot. I can see you last contacted us in July 25, i can confirm that the images show the damage has been caused by impact. I'm afraid this is not covered by our warranty. If you wish to discuss this further please do contact us directly on 01949862012.
Good efficient service
17 avril 2026
Réponse de The CDA Group Ltd.
Good Afternoon Richard,
This is wonderful to hear, thank you so much for the kind review.
Waited long time for microwave oven…
Waited long time for microwave oven door to arrive.
When it did arrive engineer could not fix it.
Another one came wronge one.very dissopointed customer
Mrs Keen.
15 4l 2026.
17 avril 2026
Réponse de The CDA Group Ltd.
Good Afternoon Valerie,
Thank you for the review, I'm sorry to hear your experience has not been positive.
I have reached out to the engineer who attended requesting the latest visit report, along with some images so we can look in to this in more detail.
We will be in contact shortly with a resolution.
They were good in terms of repairing my…
They were good in terms of repairing my tumble dryer, but in the process somehow smashed the switch socket for the tumble dryer(a fused socket) and appears they tried to hide it behind stuff I had on the counter which now has to be replaced. All they had to do was turn it on so how they broke a socket is beyond me. Just glad I don't have to pay for the socket to be replaced.
9 avril 2026
Réponse de The CDA Group Ltd.
Good Morning Shannon,
Thank you for your feedback, I'm so sorry to hear of the damage.
I can see we used a trusted service partner to complete the repair, your comments have been reported directly to them.
Your CDA case handler will also make contact shortly to discuss this further.
Microwave had catastrophic failure less…
Microwave had catastrophic failure less than one year old. It has so far taken over 6 weeks and yet to have functioning microwave. Unnecessary engineer visits, wait for parts and now at least another 7 working days to wait replacement unit and fitting. Positives are Liv at CDA has been good with responses and engineers have been on time.
14 avril 2026
Réponse de The CDA Group Ltd.
Good Morning Richard,
Thank you for your feedback. We sincerely apologise for the delays resolving the issue with your CDA Microwave. Providing a seamless and timely experience is paramount to us, and we understand the frustration this may have caused. Your comments have been passed over to the relevant teams for reflections & training purposes.
I can see that our Customer Care team have already reached out to provide you with a resolution, if there's anything else we can do to assist please let us know.
The products CDA sell are pants
The products CDA sell are pants. I’m on my second dishwasher, and this unit has had 3 engineers visits. Shockingly poor products and customer service. Would never buy CDA products again.
16 avril 2026
Avis spontané
Réponse de The CDA Group Ltd.
Good Morning,
Thank you for your feedback. We sincerely apologise for the issues with your CDA product. I understand the frustration this has caused & your comments have been shared with our quality team.
Thank you for also responding to our request for more information, i can see the parts for your repair were dispatched directly to you on 16/4, if you could please confirm on 01949862012 once these have arrived we will arrange for our engineer to re-attend to resolve the issue.
This company is awful
This company is awful. The washing machine lasted 3 yrs, (just 2 of us, washing once a week) offered a new machine at discounted price. Reluctantly, we felt we had to stay with them. The 2nd machine lasted 25 months. Broke before christmas 2025, engineers came out, ordered parts, wrong parts turning up, then waiting again for an engineer. (As contractors only work 1 day a week!!) This went on for 4 months before, out of the blue, about a month ago, we recievedand email. "It couldnt be fixed and was beyond repair" this was for no other reason then costing CDA too much on getting and engineer out, this problem was fixable, they just didn't want to waste any more time on us. They also had the audacity of offering us a new discount on their substandard washing machines. Today 5 months since it all began, a part has turned up, 1 month since they wrote us off. I have been extremely happy with my Hoover washer/dryer, its a total breath of fresh air, no tripping out through over heating, no banging and clunking and very easy to operate. 1 once had a Hotpoint for 10 yrs and a Zanussi for 20 years. Please, think twice about CDA.
16 avril 2026
Avis spontané
Réponse de The CDA Group Ltd.
Good Morning Fiona
Thank you for your feedback & for providing some further information for us to investigate your customer journey.
We sincerely apologise for your experiences regarding your CDA washer dryer. I can completly understand your frustration regarding this.
Please rest assured that your comments have been shared with the relevant teams who will investigate the causes behind the multiple faults and we be taking necessary steps to prevent similar occurrences in the future. Your feedback is invaluable in helping us improve our services.
I can see that our Customer Care team have previously reached out regarding a discounted replacement, if there's anything else we can do to assist please contact us directly on 01949862012.
Had the dishwasher 1and half years used…
Had the dishwasher 1and half years used it for six months and had 3 engineers out they changed it for a new one and had that for 2 months and today the engineer as come out and the main board as gone not happy with Wickes and CDA
16 avril 2026
Avis spontané
Réponse de The CDA Group Ltd.
Good Morning,
Thank you for the feedback.
I'm so sorry to hear of your ongoing experience with our Matrix dishwasher, it is especially unusual to hear of a fault so early on & I can completly understand your frustrations regarding this.
The ticket has been referred to our quality team & your case handler will contact you shortly with a resolution.
Received my part with in a few days of…
Received my part with in a few days of ordering only thing there was no instructions of how to change the part. Would suggest a short page of instructions might help.
13 avril 2026
Réponse de The CDA Group Ltd.
Good Morning Mrs Jehu,
Thank you for the positive review & feedback.
Your comments have been passed on to the relevant team for reflection regarding parts order, however I'm afraid we are not always able to provide instruction as we do have to recommend most parts are fitted by qualified engineers.
Réponse de The CDA Group Ltd.
Good Afternoon Gordon,
Thank you for taking the time to share your experience with CDA with us . I can see you spoke with Kailun, Heather and Connor all of whom will be delighted with your feedback.
Polite and professional engineer…
Polite and professional engineer repaired my appliance very quickly without making a mess. Well done.
15 avril 2026
Réponse de The CDA Group Ltd.
Good Morning,
Thank you for your feedback. Jehu our engineer will be very pleased with your compliments.
Sorted things out for me no problems
15 avril 2026
Réponse de The CDA Group Ltd.
Good Morning,
Thank you for your post. Danny the engineer that looked after you will be delighted.
Danny arrived promptly and was very…
Danny arrived promptly and was very polite and helpful - able to quickly fix our oven and advise around an issue with our extraction system. Thanks!
15 avril 2026
Avis spontané
Réponse de The CDA Group Ltd.
Good Afternoon Matthew,
Thank you for taking the time to share your positive experience with this 5 star review.
We are delighted to hear that you were happy with our engineer Danny.
We are so pleased that Danny was able to resolve the issue in a prompt and efficient manner.
Shocking lengthy
Shocking lengthy
Process passed from one department to another got a date for the repair 2 weeks waiting and had a phone call on the morning saying the engineers gas safe qualification had run out ,
Bought a new appliance with a reputable company in the end
15 avril 2026
Réponse de The CDA Group Ltd.
Good Afternoon Colin,
Thank you for your feedback, I'm so sorry to hear of the negative experience.
I have looked into this & can see we used a trusted service partner in your area to complete the repair, I agree this service is not acceptable. Your comments are very much appreciated and they will be fed back accordingly to the relevant teams for training & reflection purposes.
If you wish to discuss this further then please do contact us directly on 01949862012.
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