Engineer came replaced a circuit board and check that it was working from a different wall socket to which the machine was to be plugged into. Her checked the congruency of that socket and not the soc... Voir plus
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Lisez les avis des autres
Our oven stopped working, called the helpline... very helpful, thank you, first appointment we weren't available so rearranged to a date we would be in, got a text the day before stating the enginee... Voir plus
Danny was excellent today - he explained everything he was doing and why - ended up changing a few different things and got our combination oven microwave repaired in no time. Really nice guy.
Disappointed with delay, and lack of contact from repairer totally. However engineer that arrived was great and fixed our 6 month old oven in twenty minutes, even showed up with the correct part witho... Voir plus
À propos de l'entreprise
À propos de The CDA Group Ltd.
Écrit par l'entreprise
British heritage since 1991
Founded in Nottinghamshire, England in 1991, CDA have built a reputation for affordable, stylish, ingenious and award-winning kitchen appliances that consistently deliver great results. Our British heritage remains strong with a Nottinghamshire head office and a local workforce.
Customer care
We have our very own UK based Customer Care team at our Nottinghamshire head office, made up of highly knowledgeable and experience people on hand 6 days a week to support you throughout the lifetime of your product. We are proud that our service teams pursue continuous improvement, with independent reviews from genuine customers closely monitored and feedback actioned, with the goal of always delighting you, our customer.
Ingenious products
CDA products are designed and tested by a team of some of the UK’s most experienced appliance experts, drawing inspiration from around the world to create products exclusively for British and Irish kitchens.
Quality and warranty
Our products are subject to stringent quality controls with our on-site testing laboratory ensuring only safe, reliable products are brought to market. This confidence in quality is backed by our free 5 year parts and 2 year labour warranty to give you complete peace of mind.
Coordonnées de contact
The CDA Bulding, Harby Road, Langar, Nottinghamshire, NG13 9HY, Royaume-Uni
- 01949 862012
- customer.care@cda.co.uk
- cda.co.uk
4,1
Bien
7 k avis
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Réponse de The CDA Group Ltd.
Good Afternoon Wayne,
We really do appreciate you leaving a review , thank you for taking the time to provide this. Its wonderful to hear.
Broken oven was fixed on 1st visit
The oven was less than a year and half old when it broke. 2 weeks later the engineer turned up with the right part to fix it and repaired it very fast. It is not 5* only due to not really having the process explained clearly, as I would of thought we should get a report that it was fixed, that the engineer and/or myself should agree it was working correctly and also he just left rubbish and the broken part on the kitchen side. (I was in a meeting whilst working from home when he completed it, but I could have stopped for 5 minutes if he needed).
13 avril 2026
Réponse de The CDA Group Ltd.
Good Morning,
Thank you for the feedback, your comments are very much appreciated and they will be fed back accordingly.
Lovely staff, easy to arrange appointment and excellent service
Our less than 1 year old Wine cooler suddenly kept heating so I contacted CDA and liaised with Connor who got me booked in for an engineer. Darren the engineer was friendly and knowledgeable and was able to replace the compressor part. Very happy with the service received.
14 avril 2026
Avis spontané
Réponse de The CDA Group Ltd.
Good Morning Lydia,
We appreciate you sharing your experience, thank you.
Its wonderful to hear that Connor & Darren were friendly & helpful. I will pass your feedback over to them both.
Mick the hero…
Mick did a great job superb rescued the sock that got stuck in the filter and gave tips on how to svoid further occurences. Ticket no 17135
14 avril 2026
Avis spontané
Réponse de The CDA Group Ltd.
Good Morning.
Thanks for leaving us such a wonderful review!
We're glad Mick was able to help you and he really appreciates your kind words.
Communication good and arrived on time…
Communication good and arrived on time and undamaged
14 avril 2026
Réponse de The CDA Group Ltd.
Good Morning Mrs Warman,
Thanks for leaving us such a lovely review.
I'm delighted to hear you were impressed with our service.
Réponse de The CDA Group Ltd.
Good Morning,
Thank you for leaving such a lovely review, our case handler Nicola will be delighted with your comments.
We're really glad we were able to help.
Engineer arrived on time and wa very…
Engineer arrived on time and wa very polite and helpful.
13 avril 2026
Réponse de The CDA Group Ltd.
Good Morning Christine,
Thank you for the 5 star review. We’re so glad to hear that you have had a great experience with us.
Efficient and quick - good communication
Prompt response. Good communication, efficient service. Job done!
8 avril 2026
Réponse de The CDA Group Ltd.
Good Morning,
Thank you for leaving us such a positive review, we really do appreciate it.
repair new faulty extractor
New extractor delivered faulty (after previous engineer visit), engineer came to fix but unable to. Product no longer available after being installed a year ago.
20 mars 2026
Réponse de The CDA Group Ltd.
Good Morning,
We are sorry to hear about some of the issues you've experienced with your CDA Extractor fan.
I can see a alternative model has since been sent to Pathfinder along with a extra chimney section for them to install.
If you wish to discuss this further please do contact us directly on 01949862012.
Thank you for your patience & taking the time by leaving us your review.
Great service
Great service, on time, identified issue straight away, part fitted quickly and Oven working great again thanks Danny
9 avril 2026
Réponse de The CDA Group Ltd.
Good Morning Sam,
Thank you for leaving a 5 star review, its wonderful to hear of the excellent service provided by our engineer Danny.
Service was fantastic
Service was fantastic, very polite and accommodating, quick fix on oven and is working as good as new. Very friendly service, would recommend 10/10
10 avril 2026
Réponse de The CDA Group Ltd.
Good Morning,
Thank you for your feedback & 5 * rating.
Your comments have been passed over to the team, I know they will be delighted with your comments.
Réponse de The CDA Group Ltd.
Good Morning,
We appreciate the feedback, thank you.
We're delighted you were impressed with our engineer and we value your input greatly.
The CDA Experience
The whole process , from reporting the issue to the engineer arriving to rectify it , communication from CDA was second to none , I was informed every step of the way , the engineer was brilliant, professional, and knowledgeable
The whole experience was brilliant , thank you
9 avril 2026
Réponse de The CDA Group Ltd.
Hi David,
Thank you so much for your post and sharing your positive experience of CDA. Katie your Case Handler and Graham your engineer will both be thrilled.
Quick to respond and resolve the issue
Quick to respond and resolve the issue. No issues with the company
Staff were friendly, professional and helpful. They gave a call before to say they would be half an hour.
An excellent service!
9 avril 2026
Réponse de The CDA Group Ltd.
Good Afternoon Mrs Towler,
Thank you for taking the time to share your experience with CDA with us and for your lovely feedback.
Great ser vice from phoneing cda to…
Great ser vice from phoneing cda to letting me know when the engineer was on is way i would give them 10/10
30 mars 2026
Réponse de The CDA Group Ltd.
Good Afternoon Denise,
Thank you for your post. Heather your Case Handler and Graham the Engineer that looked after you will be so happy with your feedback.
Had a problem with my CDA oven in one…
Had a problem with my CDA oven in one of our holiday cottages , rang the helpline and Olivia ( Liv) was on the ball and emailed me with instructions sent in 10 mins. Followed up with a telecon with Chloe who talked me throught it all. Factory reset required and implemented with their help....marvellous. Thank you and cottage back up and running. This is customer service as it should be 👍
8 avril 2026
Avis spontané
Réponse de The CDA Group Ltd.
Hi Stephen,
I have passed your compliments onto Liv and Choe both of whom will be so pleased with your comments.
Appalling service.
Appalling service.
Fault and exact details of problem reported in mid Feb. Reference 701204
Engineer booked initially on dates I specifically informed were not not possible.
Rebooked appointment 23/3 and engineer arrived with incorrect part which has been left with me.
Zero contact since that appointment despite two calls to chase.
I’m totally in the dark regarding what is happening.
23 mars 2026
Avis spontané
Réponse de The CDA Group Ltd.
Good Afternoon Simon,
I am so sorry for the terrible service you have experienced with us. We do not have a CDA engineer currently in your area so we have been working with one of our Service Partners which should be seemless. I can see your Case Handler has been chasing them for an update and he will come back to you asap. I will be taking this up with our Service Partner aswell to understand what has happenend and to review.
The engineer who visited to deal with a…
The engineer who visited to deal with a problem was very good - professional and friendly.
7 avril 2026
Réponse de The CDA Group Ltd.
Good Afternoon,
Thank you for your feedback Kevin will be delighted.
Our washing machine is leaking
Our washing machine is leaking. Firstly making lots of foam, and after water and foam all over the kitchen.
Booked engineer, he came looked into machine said there is nothing wrong. At least he was not able to see, I showed him pictures that it was heavy leak from everywhere. He said he does not have time to wait for full cycle of the washing machine. And advised me to change washing pods to powder.
And we paid £150 (or smth like this) for this advise. Machine is still leaking.
Honestly, easier to buy new washing machine than pay for such poor service.
7 avril 2026
Avis spontané
Réponse de The CDA Group Ltd.
Good Morning Mariana,
Thank you for your feedback, your comments are very much appreciated and they will be fed back accordingly.
I can see our engineer did advise regarding the detergent pods & cleaning process. However if this has not resolved the issue please do contact us directly on 01949862012 & we will be happy to re-attend.
Excellent service from start to finish😎
7 avril 2026
Réponse de The CDA Group Ltd.
Thank you so much for your feedback.
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