I ordered the wrong item and immediately reached out via chat and email to exchange the chairs before they shipped. I was surprised when they responded even though it was 10:30 pm. I will absolutely o... Voir plus
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Lisez les avis des autres
WE ABSOLUTELY LOVE THESE CHAIRS! The quality and design is amazing, just as stated, and the shipping time was impressive also. I will definitely be ordering more from Chairus!!
L'entreprise a répondu
Great chair, but all the boxes arrived damaged, and one seat was cracked. I purchased additional insurance, so I hope the issue can be resolved. Will report back.
L'entreprise a répondu
The styles of seating are very good, and the prices are fair. Construction quality is very good, although three of my four dining chairs did develop small cracks in the lower wood frame because of im... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de CHAIRUS
Écrit par l'entreprise
CHAIRUS: Chairs "R" Us
CHAIRUS started in 2014 with a simple yet powerful idea—to offer a dedicated space where customers can find the perfect chair for every need. Dining chairs, counter & bar stools, sofa, benches, accent chairs and more.
Official Notice from chairus.com
Chairus is an independent brand operating exclusively through our official website www.chairus.com . We currently only sell and ship within the United States.
Shop Here:
Our Promise
Free Shipping & 30-day Return
All CHAIRUS orders include free shipping. Orders are shipped from our U.S. warehouse within 2 business days. We offer a 30-day return and exchange policy (excluding clearance items and gift cards).
Coordonnées de contact
Spring Sale
4,4
Excellent
291 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I ordered the wrong item and…
I ordered the wrong item and immediately reached out via chat and email to exchange the chairs before they shipped. I was surprised when they responded even though it was 10:30 pm. I will absolutely order from them again!
20 mai 2026
Avis spontané
These chairs are all that and more
5 mai 2026
Réponse de CHAIRUS
Hello Capria,
Thank you so much for your amazing compliment!
So happy you love these chairs so much, hope you enjoy them perfectly.
Warmest regards,
Chairus Team
Great chair
Great chair, but all the boxes arrived damaged, and one seat was cracked. I purchased additional insurance, so I hope the issue can be resolved. Will report back.
10 mai 2026
Réponse de CHAIRUS
Hello,
We are truly sorry that all packages arrived damaged and one seat got cracked, which ruined your shopping experience.
We totally understand you purchased extra insurance, and we will actively assist you to sort out this problem properly. Please feel free to keep us updated, we will follow up closely and try our best to help you get this issue resolved smoothly.
Warmest regards,
Chairus Team
Love the vintage green color
Love the vintage green color. Chair is just as pictured, arrived fast and was well packaged.
11 mai 2026
Réponse de CHAIRUS
Hello Jackie,
Thank you so much for your nice review!
We're delighted you love the vintage green tone. The chair matches the description perfectly, ships fast and comes with solid packaging. Enjoy your new chair!
Warmest regards,
Chairus Team
Product arrived damaged- I sent an…
Product arrived damaged- I sent an email to chairus support
11 mai 2026
Réponse de CHAIRUS
Hello William,
We sincerely apologize for the product damage during transit and the inconvenience it caused you.
We have received your email and the issue has now been fully resolved. We sincerely hope our solution meets your complete satisfaction.
Warmest regards,
Chairus Team
Love Love Love the modern swivel chair…
Love Love Love the modern swivel chair I ordered. Outstanding customer service. The chair was exactly as pictured and very easy to put together. Will buy from this company again.
4 mai 2026
Réponse de CHAIRUS
Hello,
Thank you so much for your lovely feedback!
We’re overjoyed that you adore your modern swivel chair. It’s our pleasure to offer you great service, and glad the item matches the picture perfectly and assembles effortlessly.
Looking forward to your next purchase and always here to serve you!
Warmest regards,
Chairus Team
Delivery was quick
Delivery was quick. The chairs were easy to assemble and they're comfortable! Exactly what we wanted.
10 mai 2026
Réponse de CHAIRUS
Hello Karen,
Thank you for your wonderful review!
We’re so happy to hear your order arrived quickly, the chairs were simple to assemble, and they’re comfortable and exactly what you were looking for.
Really appreciate your kind words and hope you enjoy them for a long time!
Warmest regards,
Chairus Team
WE ABSOLUTELY LOVE THESE CHAIRS
WE ABSOLUTELY LOVE THESE CHAIRS! The quality and design is amazing, just as stated, and the shipping time was impressive also. I will definitely be ordering more from Chairus!!
9 mai 2026
Réponse de CHAIRUS
Hello Jo,
Thank you so much for your amazing feedback!
We are overjoyed to hear you absolutely love the chairs. It means a lot that you’re impressed with our quality, design and fast shipping.
We truly appreciate your kind recognition, and we can’t wait to serve you again for your future orders! 😊
Warmest regards,
Chairus Team
Chairs matched the two I already had…
Chairs matched the two I already had and arrived quickly. Assembly was very easy.
9 mai 2026
Réponse de CHAIRUS
Hello Linda,
Thank you for your lovely review!
We’re thrilled the new chairs perfectly match your existing ones, arrived quickly, and were super easy to assemble.
We really appreciate your kind support and hope you enjoy them for a long time to come!
Warmest regards,
Chairus Team
The chairs are absolutely beautiful…
The chairs are absolutely beautiful unfortunately, one out of the 2 did have screw holes that didnt line up, we did get it figured out, just unfortunate situation. The delivery was extremely fast and again the chairs are beautiful.
9 mai 2026
Réponse de CHAIRUS
Hello Kirsten,
Thank you for your honest and detailed review.
We’re so glad you love how beautiful the chairs are and appreciate your praise for our extremely fast delivery. We sincerely apologize that one chair had misaligned screw holes and caused you extra trouble during assembly.
We truly value your feedback and will pass this issue to our quality control team for stricter inspection. Thank you for your understanding and for taking the time to share your experience. Hope you enjoy your new chairs!
Warmest regards,
Chairus Team
Réponse de CHAIRUS
Hello Manuel,
Thank you for your wonderful review!
We’re delighted to hear your order arrived promptly, the chairs were effortless to assemble, and you’re pleased with the great quality.
We really appreciate your kind feedback and hope you enjoy your chairs for years to come!
Warmest regards,
Chairus Team
This has been my 5th purchase
This has been my 5th purchase, company has been consistently great. This time something happened to my order duribg shipping. It was reboxed in a gigantic box but the hardware was missing. I called the company and as before they quickly responded. However, i was told thr hardware had to come from overseas and it would take awhile.. im trying to be patient, but i havent received anything yet. Almost a month now. must be on a slow boat!
1 mai 2026
Réponse de CHAIRUS
Hello Renee,
Thank you so much for your continued support — this means a lot to us, and we truly appreciate you being a repeat customer for your fifth purchase.
We are really sorry for the unpleasant shipping issue and the long wait for your missing hardware. Since some accessory parts need to be shipped directly from our factory, it does take a bit longer than standard delivery.
Great news! Your missing hardware has now been dispatched. We will send the tracking number to you via email shortly.
Thank you so much for your patience and understanding. We truly value your loyalty and will keep working hard to maintain our service quality for you.
Warmest regards,
Chairus Team
The chairs came at a reasonable time
The chairs came at a reasonable time. Better than I expected and easy to assemble. Love these chairs and great quality and pricing.
30 avril 2026
Réponse de CHAIRUS
Hello Barbara,
Thank you so much for your wonderful review!
We’re thrilled the chairs arrived in a timely manner, exceeded your expectations, and were simple to assemble. It makes us very happy to hear you love the chairs and approve of their great quality and reasonable price.
Hope you enjoy them for a long time, and we look forward to serving you again!
Warmest regards,
Chairus Team
The stools were great quality!
31 mars 2026
Réponse de CHAIRUS
Hello Susan,
Thank you for your lovely review!
We’re delighted you’re satisfied with the great quality of the stools.
Hope you enjoy them and we look forward to serving you again!
Warmest regards,
Chairus Team
You sent me the wrong color chair
You sent me the wrong color chair. Now, instead of getting to enjoy my new chair today, I have to have the hassle of taking pictures of the wrong chair, sending emails back and forth, and figuring out how to fix this. This is just adding more work to my already long list of things to do. I'm feeling really frustrated.
6 mai 2026
Réponse de CHAIRUS
Hello Cherith,
We truly apologize again for shipping the wrong color chair and putting you through all the trouble.
We have received the photos you kindly sent over, which greatly helps our team verify the issue and identify the cause of the color shipping error internally.
We have already arranged a replacement shipment for you right away. You may dispose of the incorrect chair at your own convenience. Once the tracking number is updated, we will promptly send it to you via email.
We are deeply sorry for the inconvenience and frustration this has caused you, and we appreciate your patience and understanding.
Warmest regards,
Chairus Team
I had asked before buying the chairs…
I had asked before buying the chairs about assembly of the product. I was told it was easy. I was thinking i would have to screw the legs on or something. But unfortunately it was much more than I anticipated and more than I could figure out so i had to hire someone to put them together for me. Now that they are together I love them.
5 mai 2026
Réponse de CHAIRUS
Hello,
Thank you for sharing your honest experience with us.
We are truly sorry the assembly process was more difficult than you expected. If you encounter any assembly troubles in the future, please feel free to contact us anytime. We can provide you with an assembly video and detailed instructions to help you.
We’re really glad you love the chairs after they were put together. Thank you so much for your valuable feedback and support.
Warmest regards,
Chairus Team
Great customer service
Quick responses, great customer service, fast shipping, and quality products.
29 avril 2026
Réponse de CHAIRUS
Hello Kysha,
Thank you so much for your fantastic review!
We truly appreciate your kind words about our prompt replies, dedicated customer service, fast shipping and reliable product quality.
We’ll keep up the great work and look forward to serving you again soon!
Warmest regards,
Chairus Team
the table had a large crack in it when…
the table had a large crack in it when delivered and was hard to put together and doesnt look like the pics. Really dissapointed. The table only had 3 holes for the legs, i have to have a handyman come in and drill a 4th hole just to put it together.
29 avril 2026
Réponse de CHAIRUS
Hello Joe,
Thank you for sharing your feedback. We noticed that this is your second review regarding a table issue.
We have checked your order records again carefully, and unfortunately, we cannot find any table purchased under your account. Your orders with us were for other items.
We have already reached out to you via care@chairus.com to better understand the situation and see how we can help. Please check your inbox (or spam folder) and reply to us there.
We look forward to clarifying this matter with you.
Warmest regards,
Chairus Team
Réponse de CHAIRUS
Hello Lawrence,
Thank you for your wonderful review!
We’re thrilled you received your order quickly, and love that our chairs are comfortable and easy to assemble.
Hope you enjoy them fully, and we look forward to welcoming you back again!
Warmest regards,
Chairus Team
Excellent communication
28 avril 2026
Réponse de CHAIRUS
Hello Michael,
Thank you so much for your kind compliment!
We truly appreciate your recognition of our smooth and efficient communication.
We always strive to deliver thoughtful customer support, and we look forward to serving you again anytime!
Warmest regards,
Chairus Team
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