I ordered the wrong item and immediately reached out via chat and email to exchange the chairs before they shipped. I was surprised when they responded even though it was 10:30 pm. I will absolutely o... Voir plus
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Lisez les avis des autres
WE ABSOLUTELY LOVE THESE CHAIRS! The quality and design is amazing, just as stated, and the shipping time was impressive also. I will definitely be ordering more from Chairus!!
L'entreprise a répondu
Great chair, but all the boxes arrived damaged, and one seat was cracked. I purchased additional insurance, so I hope the issue can be resolved. Will report back.
L'entreprise a répondu
The styles of seating are very good, and the prices are fair. Construction quality is very good, although three of my four dining chairs did develop small cracks in the lower wood frame because of im... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de CHAIRUS
Écrit par l'entreprise
CHAIRUS: Chairs "R" Us
CHAIRUS started in 2014 with a simple yet powerful idea—to offer a dedicated space where customers can find the perfect chair for every need. Dining chairs, counter & bar stools, sofa, benches, accent chairs and more.
Official Notice from chairus.com
Chairus is an independent brand operating exclusively through our official website www.chairus.com . We currently only sell and ship within the United States.
Shop Here:
Our Promise
Free Shipping & 30-day Return
All CHAIRUS orders include free shipping. Orders are shipped from our U.S. warehouse within 2 business days. We offer a 30-day return and exchange policy (excluding clearance items and gift cards).
Coordonnées de contact
Spring Sale
4,4
Excellent
291 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great BarStools
Product came quickly and was very easy to put together. The quality is solid and we just love the barstools. I will definitely order from this company again.
5 avril 2026
Réponse de CHAIRUS
Hello,
Thank you so much for your lovely review!
We’re glad your barstools arrived quickly, were easy to assemble, and feature solid quality.
It means a lot that you love them, and we truly appreciate your support.
We can’t wait to serve you again soon!
Warmest regards,
Chairus Team
Réponse de CHAIRUS
Hello Corey,
Thank you so much!
We really appreciate your kind words about our great service and fast shipping.
Hope you love your new chairs!
Warmest regards,
Chairus Team
Accent Chairs
Amazing quality and Fast shipping of accent chairs at reasonable price.
22 février 2026
Réponse de CHAIRUS
Hello Shriket,
Thank you for your wonderful feedback!
We’re thrilled you love the amazing quality, fast shipping and reasonable price of our accent chairs.
Enjoy your new chairs!
Warmest regards,
Chairus Team
Impossible to Return Chairs
My parents ordered bar stools through my email but the stool was too high. Issue is not with the chair but how difficult it is to get hold of customer service.
Two emails were sent to send return instructions. I have not heard back from Chairus.
13 avril 2026
Avis spontané
Réponse de CHAIRUS
Hello Angela,
We are truly sorry for the inconvenience caused to you.
However, we sent an email to your Gmail address on April 15, 2026 to confirm the product status with you; it may have gone unnoticed due to technical issues. Therefore, we have been waiting for your reply.
To avoid any miscommunication, we would like to reconfirm with you: Have both bar stools been assembled? Could you please send some photos of the products for our verification?
You may reply by updating this comment directly or email us at care@chairus.com. We will arrange a return label for you immediately upon receiving your response.
Thank you for your understanding and cooperation.
Warmest regards,
Chairus Team
Réponse de CHAIRUS
Hello Joseph,
Thank you so much for your lovely review!
We’re absolutely thrilled to hear you love your chair!
We look forward to you purchasing another one or two soon, and we’ll always provide you with excellent service.
Enjoy your beautiful chair!
Warmest regards,
Chairus Team
Customer service and product quality…
Customer service and product quality has met my standards! 5 stars✨
8 avril 2026
Réponse de CHAIRUS
Hello GiGi,
Thank you so much for your 5-star review! ✨
We’re delighted that our customer service and product quality have met your standards.
Your satisfaction means everything to us, and we hope you enjoy your chairs!
Warmest regards,
Chairus Team
Réponse de CHAIRUS
Hello Wendy,
Thank you so much for your wonderful review!
We’re thrilled to hear our chairs are beautiful and sturdy.
We hope you enjoy them for years to come!
Warmest regards,
Chairus Team
Ordering was simple
Ordering was simple, updates came regularly, and my order arrived on time, as predicted with no issues.
30 mars 2026
Réponse de CHAIRUS
Hello,
Thank you so much for your fantastic review!
We’re delighted to hear that ordering was simple, you received regular updates, and your order arrived on time as expected with no issues.
We truly appreciate your feedback and hope you enjoy your chairs!
Warmest regards,
Chairus Team
Great shopping & shipping experience all around
The chairs are as described. Beautiful, comfortable and extremely easy to put together. They came quickly after ordering. Love it!
6 avril 2026
Réponse de CHAIRUS
Hello Fran,
Thank you so much for your wonderful review!
We’re delighted the chairs are exactly as described—beautiful, comfortable, extremely easy to assemble, and delivered quickly after ordering.
We’re so happy you love them, and hope you enjoy them every day!
Warmest regards,
Chairus Team
I would reorder!
Quick shipping and I absolutely love the bench! It is beautiful and good quality.
30 mars 2026
Réponse de CHAIRUS
Hello Julie,
Thank you so much for your lovely review!
We’re thrilled to hear about the quick shipping and that you absolutely love your bench—it’s beautiful and of great quality.
We hope you enjoy it for years to come!
Warmest regards,
Chairus Team
Beautiful chair
6 avril 2026
Réponse de CHAIRUS
Hello Jay,
Thank you so much for your kind review!
We’re so glad you think the chair is beautiful.
Hope you love using it every day!
Warmest regards,
Chairus Team
Réponse de CHAIRUS
Hello Bonnie,
Thank you so much for your great review!
We’re happy to hear the chairs offer good quality for the price and feature quick delivery.
We hope you enjoy them!
Warmest regards,
Chairus Team
Very plews f with h the service and…above and beyond
Very plews f with h the service and product. I hav shared my positive experience with all my friends and family
4 avril 2026
Réponse de CHAIRUS
Hello Andrew,
Thank you so much for your wonderful review!
We’re thrilled to hear you are very pleased with our service and product.
We truly appreciate you sharing your positive experience with your friends and family!
Warmest regards,
Chairus Team
Great communication
28 mars 2026
Réponse de CHAIRUS
Hello,
Thank you so much for your kind review!
We’re thrilled to hear you had great communication with our team.
Your satisfaction is our top priority, and we hope you enjoy your new chairs!
Warmest regards,
Chairus Team
The chairs arrived quickly
The chairs arrived quickly, I did everything online without issue, I did the optional cost for damage just in case. They were perfect.
27 mars 2026
Réponse de CHAIRUS
Hello Linda,
Thank you so much for your great review!
We’re glad to hear the chairs arrived quickly, your online ordering process went smoothly without any issues, and you opted for the damage protection for peace of mind.
We’re happy they arrived in perfect condition, and we hope you enjoy your new chairs!
Warmest regards,
Chairus Team
Réponse de CHAIRUS
Hello Janeth,
Thank you so much for your wonderful review!
We’re delighted to hear that the quality of the chairs was great and that the delivery was fast.
We hope you enjoy your new chairs!
Warmest regards,
Chairus Team
Réponse de CHAIRUS
Hello Fredrick,
Thank you so much for your wonderful review!
We’re thrilled to hear you’re satisfied with everything!
We hope you enjoy your chair!
Warmest regards,
Chairus Team
I Love It!!!!
Ordered a chair and received it promptly - within 3 days or so. During assembly, noticed one of the screw inserts was off center, which didn't allow for proper screw insertion. Contacted Support via email and provided pictures of the issue. Received response the same day to advise another chair was being sent to me at no charge. Received the replacement chair within 2 days. It's assembled and looks great!!!!!
8 avril 2026
Avis spontané
Réponse de CHAIRUS
Hello Errol,
Thank you so much for your detailed and kind review!
We’re glad your chair arrived promptly within about 3 days.We sincerely apologize for the off-center screw insert that affected your assembly experience.
We’re very happy to hear our support team responded quickly and sent a replacement chair free of charge!
Your satisfaction means a lot to us, and we hope you enjoy your new chair!
Warmest regards,
Chairus Team
The chairs are beautiful
The chairs are beautiful. They were very difficult to put together and I had to hire a handyman because it seemed the screws were drilled on an angle. He almost gave ip nut I am grateful he didn’t.
31 mars 2026
Réponse de CHAIRUS
Hello Jerre,
We are truly sorry to hear the chairs were extremely difficult to assemble, especially with the misaligned screw holes that caused you so much trouble.
We are so glad you and the handyman didn’t give up in the end! Please feel free to contact our service team at care@chairus.com if you have any further questions or issues.
We truly appreciate your support and hope you enjoy your chairs!
Warmest regards,
Chairus Team
Chairs are a good value for the money
Chairs are a good value for the money. Came quickly, no issues. Would purchase again.
1 avril 2026
Réponse de CHAIRUS
Hello,
Thank you so much for your wonderful review!
We’re delighted to hear the chairs offer great value for money, arrived quickly with no issues, and that you would purchase from us again.
We truly appreciate your support and hope you enjoy your chairs!
Warmest regards,
Chairus Team
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