Charlotte MillsAvis 

Sent the wrong sleeves completely different style and material I waited quite a while for them as well!
Can’t get through to customer service at all just go around and around in an automated loop then it cuts off.
Not good enough to be honest I am really disappointed and frustrated with this company!
Also there is apparently a £5.99 charge to return something I mean this is insane 😂😂😂
I am literally sick of crap customer service and people’s error with parcel and they won’t and do not want to take accountability for their error

I ordered my wedding shoes they arrived and are absolutely beautiful, unfortunately they were too big however exchanged for the smaller size and they arrived with 24hr delivery.

The detail on the shoes are stunning I cannot wait to wear them on my wedding day.

Now too look for a second dress! 😍

Pearl straps are massive so makes the overall shoe size too big, one also turned up broken. Awaiting a response from customer service one week later.

I tried on so many other short wedding dresses from other more well known retailers and I am so, so happy I found Charlotte Mills! Delivery was perfect, quality of everything is perfect and I even ended up buying my wedding shoes from them too after seeing how they looked, (also super comfortable!). I messaged the team a couple times and they were so helpful and quick to respond! I will now forever reccomend CM to anyone!

Ordered a dress from Charlotte Mills for my Hen Do as they looked amazing. Unfortunately, they sent completely the wrong style of dress. I didn't have the time to exchange the dress for the one I wanted so returned it. I understand having to pay a fee for postage/packaging but having to wait 10 days for a refund, especially after an error from the company is extremely frustrating. Still awaiting for my money to be returned and received no apology or recognition from the company for them messing up my order.

Beautiful shoes but poor customer service. We ordered my wedding shoes in February when they were showing as in stock. After a week with no contact, we got in touch for an update and were told that the shoes weren’t actually in stock so we would have to wait for them to be made in Spain, and we were given a delivery date of early April.

As that date passed with no contact, we got in touch again to be told there had been a delay and we were given another date 1 week later. That date passed, so we got in touch AGAIN and were given yet another date 1 week later. The shoes then finally were shipped and delivered.

Throughout the whole process, we were NEVER contacted first by the company to inform us of a delay and we had to chase them.

When we tried to complain we were told there were only 4 members of staff in the company so a complaint wouldn’t make a difference.

If the company reached out to us and apologised when they knew the shoes wouldn’t be reaching us on time, we would have been completely understanding but this never happened.

The shoes are beautiful (albeit a little too wide for my feet but I have solved this with an insole) but purely on the poor customer service, I wouldn’t recommend Charlotte Mills to future brides.

I have been looking for the perfect evening wedding dress and found the Bimba by Charlotte Mills. As it was no longer being sold online, I contacted Charlotte Mills customer service and received a response instantly! Siobhan has been so helpful from start to finish, including helping me exchange the original dress for a different size! The dress itself is absolutely stunning too! Can’t recommend Charlotte Mills enough!

Absolutely stunning. I saw the Natalia shoes on Google and fell in love with them straight away but was unsure due to the price. My fiancé bought them for me and I am so pleased he did. The package received is such a lovely experience. Beautiful packaging materials and so many nice little touches. As for the shoes, you really get what you pay for. Such beautiful shoes. Would highly recommend to any future brides.

Firstly, very good products, very sustainable practices, and great choice. I got my wedding shoes with them!

Secondly, SO helpful. Initially I'd made a mistake and added a (quite expensive) extra item to my order, and they kindly removed it and refunded me. When I needed to exchange the shoes, they didn't charge me to send the others back, and though their system didn't automatically refund me the difference, they made sure I got it. I had to talk to customer service a few times to unpick all this - almost all of which were my mistakes, not theirs - and they responded quickly and helpfully every time, I never had to chase them. Really a great place to make investment in these items and would recommend them in a heartbeat.

I did two orders with CM - 2 sizes of 1 style initially, then further 2 different styles in same size. All dresses were a nice quality, not really see through, and had a lovely twinkle. They also came in environmentally friendly packaging, which I loved! Sadly, I returned all dresses as the styles weren't quite what I was looking for - but I have no doubt they'll be perfect for many other brides! The only thing I would say is that it would be nicer if the fitted dresses had slightly more boning/structure.

The best thing about this company though was the super prompt and helpful customer service. I made a mistake by asking for my initial refund in the form of a gift voucher (I knew I was going to order again). So, when I returned both dresses from the second order, the refund went back onto the voucher. I emailed to ask if they could pay the refund to my bank account instead. I fully expected this not to be granted as it was my fault entirely. But, to my surprise, Siobhan responded in one working day to tell me the refund had already been processed to my bank account!!

Super happy and will definitely recommend CM to my other friends getting married!

I had a great experience with Charlotte Mills! I bought the Jazzy Pearl in a UK size 6 (I am normally a US size 7.5). I wore my shoes for my dress fitting and realized they were too big in the back and too tight in the front. I contacted the CM team by email for an exchange as it was right after the standard exchange window and the lovely customer service rep Siobhan was very accommodating; she immediately helped me exchange my shoes for a perfect fit (UK size 5 in wide fit). Exchange was quick and done within a week to the US.

Overall, I am extremely pleased! I love the little details in the shoes and the wonderful service; thank you so much!

My overall experience was good. Selecting the shoe I wanted was easy, and delivery came as expected. The material of the shoe is of good quality, and all the little tat bits of something blue, old, new &borrowed made the whole experience very cute and excited me. However, I am giving a 3-star rating due to the fitting of the shoe only as the size ran big. Otherwise, it's a perfectly great shoe to get married in.

Great shoes and service.

The shoes are stunning! Very delicate and can see the handwork done it’s just beautiful, the pearls and it’s also comfortable.
Service was great! I had to return to get a smaller size and was very easy to do so, plus the support team helped changing the shoes for another one that I decided last minute. Customer service was very good, highly recommend

Fantastic company to deal with and so helpful and of course just the most beautiful wedding shoes ever I 100% recommend Charlotte Mills to anyone thankyou so much for the help you gave me to find my perfect bridal shoes cant wait till June x

5* Customer Service, a lovely company to deal with and the most beautiful comfortable shoes.
My mum bought me a pair for my wedding and I've just got some for my hen do too.
Cannot recommend them enough.

This is such a fabulous company..nothing is too much trouble and the wedding shoes I ordered for my daughter came so well wrapped to make it extra special for her.
Even though one of the pairs were sold out they returned my money without even asking.
I would certainly recommend them for any wedding extras for the bride.

Brilliant website, quick returns policy and most importantly, the shoes are gorgeous and SO comfortable!

I haven't worn high heels in 10+ years but confident I will be able to wear these as so soft and cushioned.

I ordered a dress which unfortunately didn’t fit comfortably, on returning the dress I had to pay a restocking fee of £5.99 which I did know about when I ordered it. I returned the dress within a couple of days. The dress was marked as received over 16 days ago & i am still waiting for a refund (currently processed but pending for over 6 days) this has put me off from ordering from here again. Definitely one to avoid!

I recently purchased a pair of wedding shoes from Charlotte Mills,While the shoes themselves are undeniably beautiful but my overall experience has been deeply disappointing.

The shoes arrived in a battered box with dirty marks on it, missing the ‘Something Borrowed’ envelope that is advertised to accompany every pair. More concerning were the speckles on the tag inside the shoe, which I feared might be mould. Despite raising these issues, I received no reassurance regarding the safety or cleanliness of the shoes.

Upon contacting customer service, I was offered a replacement box and the missing card, or a full refund if I was to return the shoe. Given that I purchased these shoes specifically for my wedding and they are now no longer stocking this shoe in my size , returning them was not an option. I also highlighted the significant price reduction of the shoes I purchased that occurred shortly after my purchase along with other styles of shoes on the website, I do believe the new price that they are advertised at better reflects the shoe that I have received , yet when I enquired about a partial refund to reflect the new price ,no partial refund or satisfactory compensation was offered.

Despite escalating my concerns and asking that they were passed on to management the resolutions offered remained unchanged. At no point did the company address my worries about the potential mould or provide assurance about the shoes’ condition.

While Charlotte Mills offers aesthetically pleasing bridal shoes, my experience has been affected by poor customer service and unresolved concerns about product quality. I expected more from a premium brand, especially for such a significant occasion as my wedding, this is something I would have expected from a fast fashion brand, not Charlotte Mills, I would not recommend- deeply dissatisfied!!!