Chatbooks Avis 

⭐ Disappointing Customer Service — Beware Before Gifting or Subscribing!

I received a subscription for 12 Chatbooks as a gift and was excited to create and preserve our family memories. However, my experience with Chatbooks has been incredibly disappointing.

I canceled my subscription during the final month, just before I would have been charged for another subscription. My understanding was that I simply needed to wait for my final book to be printed. Instead, Chatbooks canceled my account and took away my last book.

This was a book I had already paid for as part of my 12-book subscription! Canceling future payments should not mean losing a product that was already included and paid for.

I find this to be extremely poor customer service. Customers should not have to continue paying for a subscription they no longer want just to receive a product they have already purchased.

I’m sharing my experience so others are aware before purchasing or gifting a Chatbooks subscription. If you’re considering one, make sure you fully understand their cancellation policy so you don’t end up in the same situation.

What should have been a positive experience preserving family memories has instead left me frustrated and disappointed in the company.

Chatbooks, this is not how you build customer loyalty.

Poor customer service. It’s difficult to receive a solution for your problem when multiple employees are emailing you with contradicting inform along with AI bots. Unclear terms in their mini subscription. $12/mo for 12 books yet I only have 2 credits on my account vs. having only order 2 books. Confusing and mixed information. I will be switching to a different photo book platform.

They charged me $80.03 9/30 been trying to contact them on chat but unavailable it says. Not response to email. Subscription has been cancelled but I like this money back as I didn’t charge this or order anything. They seem to just conveniently not answer or make difficult to get hold of them. No recommend this service as they have F rating with BBB wish I know this before using. Taking your money what they do and than limited time you have to use books you have purchased or they have credited you. Not great online service so would not recommend.

𝐁𝐞𝐰𝐚𝐫𝐞 𝐨𝐟 𝐡𝐢𝐝𝐝𝐞𝐧 𝐬𝐮𝐛𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧 𝐫𝐞𝐧𝐞𝐰𝐚𝐥𝐬. This company charged my account $82.27 without sending a single warning or notification. I contacted customer service immediately while the transaction was still posting, but they completely refused to return the money. Their support is awful, and they pocket your cash for photo books you never authorized. 𝐓𝐡𝐢𝐬 𝐢𝐬 𝐚 𝐜𝐨𝐦𝐩𝐥𝐞𝐭𝐞 𝐭𝐫𝐚𝐩 𝐟𝐨𝐫 𝐜𝐨𝐧𝐬𝐮𝐦𝐞𝐫𝐬.

I was promised id have my order ( mini book) by the 13th of Sept. It's now the 24th and I still don't have it! Now they are saying wait till oct.7th which will be a month since I ordered it. The birthday has come and gone, now I have to get something else. Do not order from this Co. Horrible customer service and Horrible shipping!

I want to cancel the stupid subscription and I can’t even find where the stupid wheel is in the right corner to cancel… why do they make it so stinking hard to cancel???? Because they’re crooked!! That’s why!!! I do not recommend it!!! Stay away!!!!

They just charged me and they double charged me and it wasn’t able to get any book out of them so I want it refunded. They have yet to refund me. Be careful be a buyer beware.

Nice books but customer service is dogshit. They increased price midway through my subscription and it went up over $6 which is a lot for what it is. Customer service just blunt and rude. Unfortunate cause I did like the books.

I paid for Chatbooks' subscription service for nearly two years, expecting to use my credits when I was ready. Unfortunately, I later discovered that if you don't redeem your credits within their expiration period (around 13 months), you lose them entirely. I ended up paying for a service I couldn't use. I understand companies need policies, but this one feels unfair and isn't customer-friendly. I wouldn't recommend this subscription based on my experience.

I am so irritated by this company’s subscription. I signed up to make cute books of my new baby and now I’m just frustrated and don’t even want to look at these books. They randomly canceled my 12/$12 subscription and deleted 8/12 credits that I paid for even though I reinstated my subscription before it was supposed to take effect. Then they pushed a book to print before I was done editing. I do not recommend getting suckered into using this service they’re such a scam!

Be careful with chatbook, I been attempting to cancel my subscription more than 6 times and they continue to charge me every single month for the subscription even though I have cancelled every single month since January of 2026.

I would never use this business again. In the middle of my subscription they changed the price from $20 a month to $35 a month which is a significant amount! The whole point of a subscription is you agree and pay that price at the time for the year you are in a membership for. Horrible horrible way to treat a customer !

Been a monthly mini customer for 8 years. I have 4 subscriptions for family. I no longer live in the US and asked to set the subscriptions to not renew anymore. Was told that if they canceled my subscriptions I only got 30 days to use all the credits (which is completely not how they are meant to be used). Such BS. Because of this, I would never do business with them again.

I absolutely love having printed memories of my children, which is why I’ve stayed with Chatbooks as long as I have. But honestly, I’m at the point where I’m considering switching to another company.

The app is painfully slow and crashes constantly. I’ve updated it, checked my internet, and done all the standard troubleshooting. I’m very tech-savvy and a professional designer, so this isn’t user error. The app simply doesn’t perform well.

As a mom of three, I don’t have time to sit around waiting for photos to load or restarting an app that keeps crashing. I’ll finally get a few minutes to work on a book, the app freezes, and then I have to move on with my day. That’s a huge reason I’ve fallen behind on creating books.

What makes this even more frustrating is that Chatbooks takes away unused credits. I’ve paid every month, but because the app is so difficult and unreliable to use, I’ve lost multiple credits that I paid for. Being penalized because your app doesn’t work well feels completely unfair.

The product itself is great, but the app experience and expiring credits have left me feeling like I’ve paid for something I never received. That’s why I’m giving such a low rating.

The credits expire, making what you pay for useless. It's a convoluted process to extend them. A waste of money. I wish I hadn't lost so much money. I've had the service several years and realized I have lost so much money on expired credits.

I’ve loved using Chatbooks to preserve family memories, but the recent subscription increase from around $30 to $45 feels excessive. A nearly 50% jump is hard to justify, especially for loyal customers who have subscribed to a monthly service and commited to capturing memories with their monthly books. I now feel trapped to continue otherwise the books don’t match.

The app itself is great and convenient, which makes this even more disappointing. Price increases are understandable, but this one feels abrupt and out of touch with what many families can realistically afford right now.

Very annoyed you can only pick photos from one month at a time. That was unclear in the advertisement. Links in the app not working properly. Attempted to cancel and have not heard back.

I had 2 years of subscription in a row, but cancelled it dues to increased costs. In the 2nd year, I was behind with creating the books, but it was ok, because you have them as credits and you can create them whenever you want. But when I cancelled my subscription in the 3rd year, they suddenly gave me a limited time to use my credits and that was just a few weeks. I made 4 out of 9 book credits before we had a terrible loss in the family and when I came back a few Weeks later, all my credits were gone. But technically those "credits" were money I paid monthly and they just erased it. I don't comment it further here. It's anyway hard for me to understand why you would give such a short time for using your credits. Be aware! Even gift cards have a ridiculously short time (I think it was 90 days) and you don't get the money back!

Horrible customer service. I was told several different things on a charge for a 6 month subscription after I was given a gift. I was told my card was not charged. That I had 90 days to use the gift. I was told that because I used the gift I couldn't be refunded. I was told I was getting refunded the subscription I was charged. To now see they never gave me the refund after the hassle of 4 days back and forth thru emails and their website. Avoid using them the books aren't worth the headache. Download shutterfly.

We love the small books and the monthly subscription! They are quick and easy to make and my children look at them all the time!!