Chatbooks Avis 

Changing the payment method messed it up for me. It was very convenient to have in the background knowing every time I took 60 pictures I'd get charged and receive a book. Credit systems are scammy and built so people forget and endlessly get charged for things they don't actually need. Really disappointed this was the approach they adapted and didn't leave room for previous users to continue how we have for a good decade now. I'll be looking around for a service to provide what this one use to and switching. Quality went down and price went up over that time anyways.

The books are cute if and when they come out correctly. I spent hours customizing them and a few still came out shit. Customer service is overall unhelpful if you do have an issue. If you dont finish books in time be aware they will send them unfinished or the credits will expire and books will be paid for but lost.

Too frustrating and poor communication
I first thought it was great but whatever changed ruined it for me. I'm out!

Long-time customer who has hit breaking point...For some time, I have had issues with books failing to reconnect to Instagram. It has been annoying but ultimately I was able to resolve it each time. With the shift to the new billing model, now everything is complicated. Customer service is very hard to access and hard to respond, but if you don't respond quickly they close the ticket. I'm getting duplicates of books I've already received and can't print books I have created. Credits come and go without reason, and I can't seem to get it all sorted out. Every piece of advice from customer service now requires multiple fixes and multiple tries to make those fixes. I am so sad and so frustrated!

We lost our beloved Gilden Retriever suddenly August 22nd. I put together a Chatbook of his memories. The quality is outstanding.

I had some issues with shipping and printing and all of the customer service was very helpful in making the situation right. Thank you!

Easy to put together the book. Fast processing and shipping. Excellent quality

Chatbooks' customer service used to be second to none. There was always someone patient and helpful who dealt with a problem efficiently and quickly. Afterwards, they would check that you were happy and we, as customers, could reward good service with a treat for the person who had dealt with us. Now, emails about issues go unanswered, replaced instead with a series of messages about checking a book that has already been printed, sent and received. And I won't mention the new book credit system...

I know you’re changing to a different way of paying but you’ve helped me through it immediately whenever I’ve been confused and now it’s running smoothly again for me.

Creating the book is so easy and I get lots of comments of what a good idea it is to make the books rather than just have the photos in your camera.

I am enjoying making my photobooks through Chatbooks. The app is pretty easy to use and I find it fairly reasonable as well. The quality of the photo pages and the soft and hard covers are very good, too. Thank you.

Great job! Quality photo book delivered quickly. Printed hard-copy result exactly as appeared online. This was a last minute gift and it scored big time. Thank you.

Alexis was patient and helpful when I needed to reorder a 2nd chatbook.

This was a birthday gift for my granddaughter. She received it on her birthday and has already ordered her first book. I will order additional subscriptions as gifts for other family members. This makes an incredible and personal gift (that keeps on giving).

Love the books I made of my Granddaughters baptism and my son’s college graduation. Family members were excited to receive them. Good quality books

Absolutely horrible company. Took my money and never sent the ordered book. Do not waste your time

Addition - the book was created and sent to print. It never arrived and when I contacted customer service they said my account had been cancelled and they were unable to assist. Very poor form

Easy site to navigate. Fast delivery.

Chatbooks is a great way to remember the memories with my husband

Have said it before, but worth repeating: the best quality—paper, printing, binding! Super fast, and great customer service. The best!