We have had our fire and intruder alarms managed by Chubb for over 20 years. Would highly recommend them. Their staff are all fantastic, always happy to quickly solve a problem, should any arise. We u... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Steve has been coming for several years. It is nice to see the same face when an engineer is visiting my home. He is polite, efficient and I feel safe having him in my house. Problems in the past,... Voir plus
L'entreprise a répondu
Staff were very polite and very willing to go the extra mile. Great communication with myself who booked the job in, before leaving they took the time to debrief myself on what they had done and what... Voir plus
L'entreprise a répondu
great service but difficult to access. Why input customer number on the phone pad when its the first thing asked. Also I have a integrated fore and security system, each time I call I have to con... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Installateur de systèmes de sécurité
- Agence de sécurité
- Fournisseur d'alarmes incendie
- Fournisseur de matériel de protection anti-incendies
- Magasin d'équipement de sécurité
Écrit par l'entreprise
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Coordonnées de contact
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, Royaume-Uni
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4,8
Excellent
11 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Chubb Fire & Security UK
Dear Bernice,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Réponse de Chubb Fire & Security UK
Dear James,
We are very sorry to hear that your experience with us has been poor. This does not reflect our values and how we view our customers. We'd like to speak to you to help us be better in the future, please contact us directly at GB_TrustPilotReplies@Chubbfs.com and one of our team will be in touch.
Kind regards,
The Chubb Fire and Security Team
quick response and Mike is always very…
quick response and Mike the engineer is always very helpful
25 septembre 2026
Réponse de Chubb Fire & Security UK
Dear Nicola,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Engineer dealt with fault on telephone…
Engineer dealt with fault on telephone line
24 septembre 2026
Réponse de Chubb Fire & Security UK
Dear Maurice,
We appreciate your kind words! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
The help desk operative was very helpful and efficient
The help desk operative was very helpful and an engineer has been assigned to our school to sort out our problem on the same day which is great.
25 septembre 2026
Avis spontané
Réponse de Chubb Fire & Security UK
Dear D Wade,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
It’s unfortunate the main panel has…
It’s unfortunate the main panel has been put in so badly, next the door hinges I’m finding it difficult to open the door.
I have advised them of the issue
23 septembre 2026
Réponse de Chubb Fire & Security UK
Dear Valued Customer,
We are very sorry to hear about the issues you faced with the installation and the unprofessional behaviour of our engineer. This is not reflective of our service standards. We would appreciate the opportunity to address these concerns and rectify the situation.
Please contact us directly at GB_TrustPilotReplies@Chubbfs.com so we can assist you further.
Sincerely,
The Chubb Fire and Security Team
Friendly
Friendly, helpful staff. Very easy to book a maintenance visit.
24 septembre 2026
Avis spontané
Réponse de Chubb Fire & Security UK
Dear Peter,
We appreciate your kind words! It's great to hear that our customer service team was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
The representative was friendly and…
The representative was friendly and very efficient, resolving my problem quickly
22 septembre 2026
Avis spontané
Réponse de Chubb Fire & Security UK
Dear Allan,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Service engineer was pleasant
Service engineer was pleasant, efficient and offered advice. My caveat is poor service by your accounts phoneline a while ago.
24 septembre 2026
Réponse de Chubb Fire & Security UK
Dear Lynne,
Thank you for sharing your experience. We are glad to hear that you are satisfied with the service, despite the poor service from our Accounts department some time ago. Your feedback is valuable to us, and we will use it to improve our processes and ensure timely service in the future.
If you have any further comments or need assistance, please feel free to contact us.
Best regards,
The Chubb Fire and Security Team
High quality service visit
Engineer Peter Dawson was respectful, friendly, prompt, efficient and he explained work carried out.
23 septembre 2026
Réponse de Chubb Fire & Security UK
Dear Colin,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Simon was super nice and he sorted our…
Simon was super nice and he sorted our problem super quick and in a professional way! :)
Thank You so much! :)
24 septembre 2026
Réponse de Chubb Fire & Security UK
Dear Maria,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
The gentleman was polite and efficient
The gentleman was polite and efficient. And arrived on the dot.
23 septembre 2026
Réponse de Chubb Fire & Security UK
Dear Penny,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Réponse de Chubb Fire & Security UK
Dear Graham,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Arrived on time 10/10
Arrived on time , clear and precise advice ,did a good tidy job ,very professional
23 septembre 2026
Réponse de Chubb Fire & Security UK
Dear Geoff,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Lee rang to say he was on the way
Lee rang to say he was on the way. He was very friendly and helpful. He did his job efficiently and thoroughly.
24 septembre 2026
Réponse de Chubb Fire & Security UK
Dear Ann,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Steven who did the work was great.
Steven who did the work was great. He did the job quickly and efficiently and with no fuss or disruption to our business. Please pass my thanks to him.
24 septembre 2026
Réponse de Chubb Fire & Security UK
Dear Austin,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Réponse de Chubb Fire & Security UK
Dear Maureen,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Réponse de Chubb Fire & Security UK
Dear Melinda,
We appreciate your kind words! It's great to hear that our customer service team was able to assist you quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Réponse de Chubb Fire & Security UK
Dear Imtiaz,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Very efficient
Very efficient, and good communications.We have been with them for ages!
17 septembre 2026
Réponse de Chubb Fire & Security UK
Dear Michael,
Thank you for your wonderful review! We are thrilled to hear about your positive experiences with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
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