Always on time,service staff always polite and answer any questions I need to ask. Greg has been coming for as many years as I can remember and understands our needs as retired people,explaining anyth... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Lady on booking service (Bev) was really helpful, but I do find dealing with Chubb quite difficult because I never seem to be able to get to the right department. I have now been sent link to Portal... Voir plus
Efficient, courteous and accommodating. I phoned on the day to see what time they may be arriving and the engineer called back within 10 minutes to arrange a mutually suitable time. I wish all compani... Voir plus
L'entreprise a répondu
The Chubb engineer is always professional and courteous. Nothing is too much and he goes above and beyond to fit in around us while he's sorting our extinguishers. It's a shame more companies can't or... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Installateur de systèmes de sécurité
- Fournisseur d'alarmes incendie
- Fournisseur de matériel de protection anti-incendies
- Magasin d'équipement de sécurité
- Agence de sécurité
Écrit par l'entreprise
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Coordonnées de contact
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, Royaume-Uni
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4,8
Excellent
9 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Very friendly and efficient operative
Very friendly and efficient operative
Phoned to say he was on his way and turned up as indicated
A very good service
20 mai 2026
Réponse de Chubb Fire & Security UK
Dear Mr Morgan,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Your engineers are very helpful and…
Your engineers are very helpful and co-operative. They explain everything clearly which is very helpful in understanding what needs to be done. They are very reassuring.
27 mai 2026
Réponse de Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Réponse de Chubb Fire & Security UK
Dear Steve,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
The Chubb engineer is a credit to the firm.
The Chubb engineer is always professional and courteous. Nothing is too much and he goes above and beyond to fit in around us while he's sorting our extinguishers. It's a shame more companies can't or won't give the sort of service we've received from Chubb.
19 mai 2026
Réponse de Chubb Fire & Security UK
Dear Chris,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Your engineer was knowledgeable and…
Your engineer was knowledgeable and completed the tests with no issues
20 mai 2026
Réponse de Chubb Fire & Security UK
Dear Amanda,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Helpful and informative engineers
Helpful and informative engineers, always happy with your service.
26 mai 2026
Avis spontané
Réponse de Chubb Fire & Security UK
Dear Kevin,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Efficiency in dealing with my request
26 mai 2026
Avis spontané
Réponse de Chubb Fire & Security UK
Dear Adam,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Quick reply to call and visit to solve problem
Quick reply to call and attendance after 40 minutes to solve problem
22 mai 2026
Avis spontané
Réponse de Chubb Fire & Security UK
Dear John,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Checking of the Fire Extinguishers at Belfast Depot
your engineer Daniel was completely professional and did not take too long in completing the task
19 mai 2026
Réponse de Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Réponse de Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Réponse de Chubb Fire & Security UK
Dear Mr Simon Patterson,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
efficient and punctual
Saji was super efficient and punctual, he is always a pleasure to work with
24 mai 2026
Réponse de Chubb Fire & Security UK
Dear Darren,
Thank you for your wonderful review for Saji! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Réponse de Chubb Fire & Security UK
Dear Mrs Doreen Irvine,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Réponse de Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Réponse de Chubb Fire & Security UK
Dear Billy,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Craig is always polite and professional…
Craig is always polite and professional on site. His knowledge is invaluable, and he consistently keeps us informed of any issues while proactively solving problems. Thank you
26 mai 2026
Avis spontané
Réponse de Chubb Fire & Security UK
Dear Timothy,
Thank you for your wonderful review for Craig! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your feedback means a lot to us. Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Indifference
We had to chase CHubb for three months following acceptance of your quote, to actually get a date for installation. When a date was proposed, it would have entailed a further three month wait. We had to complain before the installation date was brought forward. When it was installed, the engineer found he was short of three smoke detectors and will still have to come back again to fit these. As testing a fire alarm on a weekly basis is a legal requirement, we found Chubb's indifference to acting promptly very unimpressive. We hope that the on-going care of the system is better going forward.
21 mai 2026
Réponse de Chubb Fire & Security UK
Dear Sandra,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Immediate response
Issue with the alarm overnight on Friday as a result of a storm . Phoned on bank holiday Saturday- immediate response . Engineer attended that afternoon. Exceptional service .
23 mai 2026
Avis spontané
Réponse de Chubb Fire & Security UK
Dear Stephen,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Réponse de Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
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