Louise was great responded really quickly, answered my questions and sent me more information. Alan and Steve were great and very nice. They arrived on time, explained what they had to do and got it d... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Shaun and Ryan went above and beyond to assist us in what were very difficult circumstances. I cannot thank them enough. I also wish to thank Angela for her help in making the arrangements. I woul... Voir plus
L'entreprise a répondu
Padddy and Steve did a fantastic job removing my 2 sofas. Quickly and efficiently. Very polite and respectful of my property. Defenitely use this company again. I thought i hand sent this review week... Voir plus
L'entreprise a répondu
Another great collection from Clearance and Clean Up, my second in as many weeks. Operatives, this time Paddy and Steve, are always friendly, polite and respectful of your home. It's also peace of min... Voir plus
L'entreprise a répondu
4,7
Excellent
315 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 70 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Highly recommended
They just left did a brilliant job would highly recommend them. Professional, friendly and efficient. They have made my garden look nice again.
9 décembre 2025
Avis spontané
Réponse de Clearance & Clean Up Ltd
Hi Mandy,
Thank you for leaving a kind review about our waste collection service, we're glad to hear you had a good experience.
The team that completed the job for you was Nikki and Stuart and we'd be more than happy to pass your nice words onto the team.
Thank you once again.
Nicky and Stewart
Nicky and Stewart provided a perfect service and are extremely nice people, would definitely recommend
5 décembre 2025
Avis spontané
Réponse de Clearance & Clean Up Ltd
Hi Branden,
Many thanks for leaving us a 5 star review, we're glad you were satisfied with the waste collection carried out by Nikki and Stuart.
We will be more than happy to pass your kind words onto the team, which I'm sure they will be delighted to hear.
Thank you once again.
Jordan and Connor
Jordan and Connor, both friendly, courteous and efficient.
2 sofas and an armchair removed with no trouble or fuss.
5 décembre 2025
Avis spontané
Réponse de Clearance & Clean Up Ltd
Hi Bryan,
Thank you for the 5 star review, we're happy to hear Jordan and Connor could help you with your sofa removal today.
In every job, we strive to provide a quick yet efficient and polite service so to hear your kind words is really appreciated.
Thank you for choosing Clearance and Clean Up.
Nice, friendly and efficient
Arrived as agreed. Worked very quickly. Very polite.
19 novembre 2025
Avis spontané
Réponse de Clearance & Clean Up Ltd
Hi there,
Thank you for leaving us a 5 star review, we're glad to hear you had a good experience with the rubbish removal carried out by our team.
As a waste company, we always strive to be as efficient and polite as possible, so to hear your kind words means a lot.
Thank you once again.
Great lads Paul and Clark
Great lads Paul and Clark. Couldn’t do enough to help, great banter too thank you
23 juillet 2025
Avis spontané
Réponse de Clearance & Clean Up Ltd
Hi Sarah,
Thank you for using our rubbish removal service and leaving us a 5 star review, we're glad to hear Paul and Clark could help you with your collection.
We'd be happy to pass your kind words onto the team, which I'm sure they'll be glad to receive.
Thank you once again.
Great service and on time
Great service from Nicky and Stuart, on time and very quick to clear everything!
21 novembre 2025
Avis spontané
Réponse de Clearance & Clean Up Ltd
Hi Ben,
Thank you for giving us a 5 star review, it's great to hear that our team could help you with your waste collection today.
We'd be happy to pass your kind feedback onto the team and I'm sure they'll be glad to hear it.
Thank you for using our company.
Great job done for me by paul & Clark
Great job done for me by paul & Clark, friendly & helpful throughout
20 novembre 2025
Avis spontané
Réponse de Clearance & Clean Up Ltd
Hi there,
Thank you for the positive review, we're pleased to hear you were happy with the rubbish removal service carried out by Clark and Paul.
We'd be glad to pass your kind words onto the team, which I'm sure they'll be happy to hear.
Thank you for using Clearance and Clean Up.
Excellent service
Friendly gentlemen, quick and efficient.
No mess, no fuss and no questions.
Just what we needed, excellent!!
20 novembre 2025
Avis spontané
Réponse de Clearance & Clean Up Ltd
Hi Nicky,
Thank you for the 5 star review, we're glad to hear you were satisfied with the waste collection carried out by Dan and Shaun.
We'd be more than happy to pass your nice words onto the team, which they are always willing to receive.
Thank you once again.
Jordan and Connor were brilliant and…
Jordan and Connor were brilliant and made the process nice and easy
Price was very reasonable too
20 novembre 2025
Avis spontané
Réponse de Clearance & Clean Up Ltd
Hi Jack,
We really appreciate the 5 star review, we're happy to hear our team could help you with your waste collection today.
I will pass your kind feedback onto Jordan and Connor, which I'm sure they'll be happy to receive.
Thank you for choosing Clearance and Clean Up.
Spot on service
Spot on service, hard to find reliable people these days and these guys ticked all the boxes. I would highly recommend!
5 novembre 2025
Avis spontané
Réponse de Clearance & Clean Up Ltd
Hi Fay,
Many thanks for leaving us a 5 star review, we're glad to hear you found our waste collection service to be spot on from start to finish.
We always strive to provide a hassle-free process, so to hear your kind words means a lot.
Thank you once again.
Réponse de Clearance & Clean Up Ltd
Hi Julie,
Thank you for leaving such a kind 5 star review about our rubbish removal service, we're happy to hear we could help!
Fantastic service
Thanks to Paul & Clarke for being respectful of our property & helping us at a difficult time after losing our beloved Dad. They were friendly & professional at all times and made a difficult time a little easier highly recommend .
14 novembre 2025
Avis spontané
Réponse de Clearance & Clean Up Ltd
Hi Julie,
Thank you for taking the time to leave us a 5 star review, we're happy to hear the team could help you out with clearing your property and we are sorry for your loss.
I'll make sure to pass your kind words onto Paul and Clark, which I'm sure they will really appreciate.
Thank you once again for using Clearance and Clean Up.
Nick and Stewart were polite and got…
Nick and Stewart were polite and got the chairs and settee out no problem
19 novembre 2025
Avis spontané
Réponse de Clearance & Clean Up Ltd
Hi Deb,
Thank you for leaving us a nice review, it's greatly appreciated. We're delighted to hear you were happy with the furniture collection carried out by Nikki and Stuart.
We'll pass your kind words onto the team, which I'm sure they'll appreciate.
Thank you once again.
Old mattress collection
Pick up of mattress very smoothly done. The 2 people who picked it up very professional and friendly, good job done, thank you.
18 novembre 2025
Avis spontané
Réponse de Clearance & Clean Up Ltd
Hi Jennifer,
Thank you for the 5 star review, we're glad to hear you had a good experience with the mattress collection carried out by our team.
The team who completed the job for you was Nikki and Stuart and I'd be happy to pass your kind words onto them, which I'm sure they will appreciate.
Thank you for using Clearance and Clean Up.
They was very helpful and made…
They was very helpful and made everything really nice as well
18 novembre 2025
Avis spontané
Réponse de Clearance & Clean Up Ltd
Hi Michelle,
Thank you for leaving us a kind review, we're glad to hear we could help you with your waste collection today.
Your clearance was completed by Nikki and Stuart and I'd be more than happy to pass your nice feedback onto them!
Thank you once again.
Fast, Considerate Service
Nicky and Stewart arrived, and with no fuss or damage cleared a superking mattress for us.
They were done in minutes, but with care and attention to our other furniture.
17 novembre 2025
Avis spontané
Réponse de Clearance & Clean Up Ltd
Hi there,
Thank you for using our mattress collection service, we're very happy to hear our team could be of help.
We'd be glad to pass your kind words onto Nikki and Stuart, which I'm sure they will be delighted to hear.
Thank you for using Clearance and Clean Up.
Rob and chris came to do a site…
Rob and chris came to do a site clearance today and I cant recommend them enough the bin was in a bad state and they did the job with no complaints! Thank you so much
5 novembre 2025
Avis spontané
Réponse de Clearance & Clean Up Ltd
Hi Jo,
We really appreciate the 5 star review about the waste collection carried out by Rob and Chris, it means a lot.
We'd be more than happy to pass your kind words onto the team, which I'm sure they will be glad to receive.
Thank you.
Cleared all rubbish off driveway
Cleared all rubbish off driveway left over from installation in a short time. Very pleased.
3 novembre 2025
Avis spontané
Réponse de Clearance & Clean Up Ltd
Hi Jennifer,
Thank you for using our service and leaving such a kind review, we're pleased to hear you were happy with the waste collection carried out by our team.
Great Job!
Paddy and Owen turned up at the same time as a Fridge delivery (not their fault) to remove the remains of my old kitchen so were a bit delayed and people got in their way. Despite this they were efficient and cheerful, went the extra mile and made a potentially stressful situation much easier. They had no choice but to block the lane but when a neighbour needed to exit they immediately paused working and happily moved the van.
31 octobre 2025
Réponse de Clearance & Clean Up Ltd
Hi Mandy,
Thank you for the 5 star review, we really appreciate it. We're glad to hear you had a good experience with the kitchen clearance carried out by Paddy and Owen.
We would be more than delighted to pass your kind words onto the team, which I'm sure they will be happy to hear.
Thank you for using Clearance and Clean Up.
Driver didn't turn up
I booked a 1-6pm slot to remove a mattress on the day I had to move out of the flat I was selling. You are not allowed to request an ETA until gone 5pm, so I waited until then and was told the driver would be on his way and I'd get a text when I was the next customer.
At 5.30pm I called again as I still had not received a text, and was told that the driver must be running late and I should leave the mattress outside the flat to be picked up.
As I had to move out of the flat that night, I reluctantly left the mattress outside the flat, conscious that I could be charged for fly tipping.
The next morning my neighbour told me that the mattress was still there. I called at 8.30am and was told they would look into why it was still there. I tried to call again repeatedly at 9.30am but kept going to voicemail, and the inbox was full, so there was no way to get in contact with anyone.
At 10.15 I was called back to say someone would be picking up the mattress, the driver then called me to say he'd be picking it up around 11am. The buyer of my new flat was moving in at any point and the mattress was blocking her way into my flat, which was hugely anxiety inducing for me as I would hate to experience that myself when arriving at a flat I'd just bought.
The driver then called me to say he'd picked it up, and had the audacity to complain that it was heavy and wet from being out overnight!
I asked for a refund and it was refused as they had technically removed the mattress, albeit a day late.
Using this company made moving out of my flat way more stressful than it would have been, and I would never use them again.
28 octobre 2025
Avis spontané
Réponse de Clearance & Clean Up Ltd
Hi Hazel, thanks for taking the time to leave a review.
I have investigated your collection and unfortunately on this occasion I can see that there were issues with the team's vehicle on the evening in question.
We complete 100's of jobs each week and although the majority of them go to plan, there are occasions when issues occur. When this happens we look to make amends ASAP. And in this instance, the item was collected as soon as possible the following day.
I can also see that you have been refunded for the time slot and the items which were booked but no longer needed collecting.
In addition to this, I have issued a further refund as a way of an apology for your collection not going exactly to plan and causing you unnecessary anxiety at an already stressful time.
I wish you all the best in your new home.
Kind regards
Lewis
General Manager
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