Clement Browne Avis 

We ordered our shutters earlier this year and they were fitted last week. We are so pleased with them and they were well worth waiting for. They were originally measured by John who also fitted them. He gave us lots of choices and advice including having blackout blinds behind the shutters that work brilliantly and hardly take up any space. Once they were fitted there were extra fine details that were great such as each shutter opens to the left or right first to match with which side our windows open. We chose to have the shutters split so you can have just the top or bottom open or shut. This is great for giving privacy but still letting the sun through. Rosan in the office regularly updated us on our order. The wait time was longer than we originally expected, but this is common everywhere at the moment. Cannot recommend this company highly enough.

Lovely product
We are really happy with our cafe style shutters. The quality is good and they are value for money. This is our second set of shutters. Mike did a great job on the fitting, he was very polite, meticulous and tidy. Customer service and communication has always been excellent.

Fantastic shutters fitted by a perfectionist, Darren’s attention to detail is second to none. Very rare these days you get exactly what you’re promised. I would recommend Clement Browne 100%.

Excellent job. Fast, efficient, clean. Mike was brilliant. Very professional service. Would highly recommend this company. (And the shutters look amazing).

I’m so pleased with how our shutters look, they have transformed the room.
Steve who fitted our shutters, did a great job and cleaned up after each shutter was done.
I would highly recommend Clement Browne and have done.

Clement Browne Ltd entered Administration on the 28th May 2021.
I'm told they are not honouring any warranties to those who purchased before this time and 5% payment returns due to their errors will not be honoured too. It appears the company was sold in its entirety, but appears to be the key senior personnel from Clement Browne Ltd of old. They only visited me 2 weeks ago using the Clement Browne logo van and the like assuming the company name as though everything was the same. Never told me they are no longer trading. I have been due the 5% money back after all their errors which I've chased since January 2021 now told Clement Browne no longer exists.... Six months of chasing, very convenient.

There are no threats - this is what I do not understand. Your email states you will not honour my warranty, but you attended my home after the administration (which you never shared the company was in), but you will not give me my 5% back as you agreed.
How does that work?

I just want back what your terms and agreement said was due, nothing more.

Finally after 9 months we have had our wooden shutters fitted to eight windows. We are delighted with the result but even more so with Simon who installed them. He arrived at the arranged time, was pleasant and efficient, taking great pride in his work and clearing up as he went. Thank you.

So happy with my shutters. This is my second set and they are absolutely beautifully finished and fitted with a meticulous perfection by Mike.
Communication is good, product is fabulous, fitters polite, skilful and work neatly.
Winning product

Absolutely amazing service start to finish! Staff were friendly, helpful and professional at all times. The finished product is fabulous! Highly recommend.

Delighted with my shutters, having recently extended my property I was looking to add some finishing touches and decided to explore my options.
Some internet searches lead me to Clement Browne from the the first contact I had with the company i have been really happy with the service I have received.
I was helped and guided with my design choices and colour options and fully explained the process including a expected deliver / fit timescale.
The customer service team kept me updated on changes and answered all my questions and queries. I have gone on to recommend to my friends and family and I'm aware one has recently placed an order and I'm confident they will be as delighted as me.

Thank you Clement Browne and in particular fitter Steve for two jobs well done. A very professional service both pre installation and the actual installation itself. Steve was very considerate when installing for my elderly parents who considered him both considerate and endearing. My installations were also excellent and I am extremely happy with the outcome.

Darren fitted our shutters for the whole house and his professionalism and attention to detail was second to none, the shutters themselves are of excellent quality and look amazing. From ordering to installation the process was very smooth, lovely staff with good knowledge of the product. Would recommend Clement Browne to anyone who wants their house to stand out from the crowd.

Thank you Clement Browne for dressing our windows so beautifully. We have your shutters all over the house from full length, cafe and tier on tier. Truly lovely shutters and a lovely team of people from start to finish.
Many thanks

Be careful - I’ve just been advised the company has gone into administration and whilst the stock has been bought, the problems with my shutters haven’t - I still don’t know where my two extra shutters are or whether I will even get them. No mention of this on the website.

Superb experience from start to finish. Although our measurer/quoter was not then able to do the fitting a few months later, the replacement fitters were ace. Steve and Dave were two of the nicest chaps you could wish to meet - personable, courteous, diligent and extremely hard-working. The customer service team kept us in the loop throughout the process and were readily on hand to answer any questions/queries. Not paying the stamp duty on our recent house purchase meant we were fortunate enough to afford to have the whole house 'Clement Browned' - we are delighted with the final product!

Excellent customer service from start to finish. I was hesitant about ordering online but no need. Great value for quality shutters that look and feel amazing. We recommend to next door neighbour and they have had them too!

Amazing and good quality shutter installed all in one day!
Thank you so much

This is a first class product and service but at a really reasonable price. I was recommended to use Clement Browne by a friend and I am so pleased I have used them. I ordered a shutter for my lounge in a colour. The initial visit was a no hassle, honest sales visit where I chose the type and colour of shutter. The lady that visited was knowledgeable and really pleasant. There was no pressure to order. I took my time to choose once I had my quote and ordered. Then lockdown hit. Throughout this time I had regular contact and updates. Despite the fitter coming from south of the UK they arrived when they were finally able to travel and John the fitter was fantastic. Polite, quick, obviously really knowing the product. He explained how to use the shutters, maintain them and avoid scratching. The product looks amazing. I will be ordering more for the remaining windows in the house in due course.

From start to finish the experience we had was brilliant! Communication was great via email or phone. Everyone turned up when they said they would and we are absolutely thrilled with our new shutters. We have 4 adults working from home at the moment and all the windows being fitted were in our offices. Louie our fitter was efficient, accommodating and worked around us all brilliantly. He did a fantastic job and left the house spotless. Would definitely recommend Clement Browne to anyone looking for shutters.

Absolutely terrible experience they have taken almost £4000 of our money & now have a 4th fitting date.
I’m fully expecting to be fobbed off with another excuse.
Avoid this company like the plaque!
Customer service manager actually laughed when my wife complained.
Chinese blinds as well not British!