I purchased the original hair straightener and I am extremely pleased with it. I have never owned a straightener before, thinking that it could make my hair frizzy or damage it. The Cloud 9 straight... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The product was delivered in excellent condition. Blowing strength wasn't as strong as I would like it, but still manageable, as I have fine hair. Thicker hair might struggle. Still practicing use of... Voir plus
L'entreprise a répondu
Exceptional customer service with all my research prior.. and then receiving the product is a top quality. I love using it cuts a time down in half and the mini hairdryer has good mini impact of heat... Voir plus
L'entreprise a répondu
My first order was lost by Australia Post Cloud 9 tried to find it but to no avail so they replaced the order straight away with a little extra and express post . Customer service was great and I abso... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de produits capillaires
- Fournisseur de produits de beauté
- Magasin d'électronique
- Magasin de produits de beauté
- Service de réparation du petit électroménager
À propos de CLOUD NINE
Écrit par l'entreprise
IT’S TIME TO DO RIGHT BY OUR HAIR, RIGHT?
At CLOUD NINE, we are unstoppable. Leading a revolution in hair and beauty. From innovation in technology to a commitment to create a greener supply chain, we are changing the future of hair and won't stop until we get there.
REVOLUTIONARY
Our radical, revolutionary technology ensures that you never have to compromise on your hair's health and style, no matter what products you use.
SUSTAINABLE
We’ve launched the industry’s first iron recycling scheme and our commitment to sustainability doesn’t stop there.
Whatever your hair type, whatever your look, we’ve created products that get your kind of style, to leave you feeling unstoppable.
CLOUD NINE Guarantee
45 DAY Money Back Guarantee
If for any reason you wish to return a product that you have recently purchased from cloudninehair.com.au, your order is covered by our 45-day money back guarantee.
Coordonnées de contact
4,7
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Cloud Nine is such a trusted brand and…
Cloud Nine is such a trusted brand and company . The service is amazing and the products are of the highest quality. The website is easy to navigate. You can have the highest confidence when you buy this brand .The delivery is fast and efficient.
3 août 2026
Réponse de CLOUD NINE
Thank you Lisa for sharing your 5* review. We are absolutely thrilled to hear such wonderful feedback about your experience with us! It's fantastic to know that you trust our brand and appreciate the quality of our products and service. We're also delighted that you found our website easy to navigate and our delivery fast and efficient.
Cloud Nine x
Return & replacement fast and easy process!
My new hair straightener was playing up (temp kept going all way up by its self) I contacted returns & replacement was sent out.... Easy & fast process. Great company to deal with!
3 août 2026
Réponse de CLOUD NINE
Thank you for your fantastic 5* review Kelly! We're so pleased to hear that our returns and replacement process was easy and fast for you, and that you're happy with your new straightener.
Cloud Nine x
Very happy with the Cloud 9 after using…
Very happy with the Cloud 9 after using the GHD for years. Cloud 9 keeps my hair straighter for longer and is easy to use. Love the refresh feature!
3 août 2026
Réponse de CLOUD NINE
Thank you for your wonderful feedback Amanda! We are so happy to hear you are loving your new iron and that it keeps your hair straighter for longer. We are also delighted you love the Revive feature!
Cloud Nine x
Better than my GHD!
3 août 2026
Réponse de CLOUD NINE
Thank you for sharing your 5* review. We are absolutely delighted to hear that our product has exceeded your expectations, especially when compared to other well-known brands.
Cloud Nine x
It’s ok
It’s ok. Don’t like having to tap plates together to get it to heat up and it always seems to revert straight to the hottest setting automatically. Only lasted about 2 years before the plates stopped heating. Clearly not as durable as my OG GHD which is still going after 15 years.
12 août 2026
Avis spontané
Réponse de CLOUD NINE
Hi Jessica, thank you for taking the time to leave your feedback. We are very sorry to hear that you are having an issue with your Touch Iron, and our Customer Experience team have reached out to you privately to assist you further. Cloud Nine x
Easy efficient ordering online
Easy efficient ordering online, next day delivery! Super happy using the Cloud Nine Wide contour iron in the salon , feels amazing on all my clients:)
✂️ Kylie
28 juillet 2026
Réponse de CLOUD NINE
Thank you Kylie for sharing your 5* review. We're so happy to hear that our online ordering and delivery were efficient for you. We're also glad the Contouring Wide Iron is working so well for your clients!
Cloud Nine x
Love my hair dryer and curling wand…
Love my hair dryer and curling wand best thing ever.
3 août 2026
Réponse de CLOUD NINE
Thank you Penni for sharing your 5* review. We're so happy to hear you're loving your new hair dryer and curling wand! It's fantastic to know they're working so well for you.
Cloud Nine x
⭐️ ⭐️⭐️⭐️⭐️
Great product, the bundle was well worth the price.
Delivered within 2 days, amazing!
3 août 2026
Réponse de CLOUD NINE
Thank you Lisa for sharing your 5* review. We're so happy to hear you enjoyed the bundle and our quick delivery! We appreciate your kind words.
Cloud Nine x
Réponse de CLOUD NINE
Hi Amanda, thank you for sharing your feedback. We're very happy to hear that we could assist you with a quick and easy return. Cloud Nine x
Product great
Product great. Giving me a $30 discount and then purchased when the day after the hair straightener was $100 off and wouldn't refund the difference was upsetting disappointing when in the end I could have sent back and refunded. Look after your loyal clients
28 juillet 2026
Réponse de CLOUD NINE
Hi Elissa, thank you for taking the time to share your feedback. We are sorry to hear of your disappointment following the change in promotion at the time of ordering, however we can see that our Customer Care team were in touch with you and we hope you enjoy the complimentary gift you were sent :) Cloud Nine x
Easy to purchase and got in the mail…
Easy to purchase and got in the mail within a week. Woukd definitely buy off them again!
27 juillet 2026
Réponse de CLOUD NINE
Hi Sarah, thank you for your fantastic 5-star review! We're so pleased to hear that your purchase was easy and that your order arrived quickly. We truly appreciate your kind words. Cloud Nine x
My iron arrived super quick and was a…
My iron arrived super quick and was a warranty replacement which is even better the fact cloud nine replaced my iron no questions asked and the quick postage makes me a happy customer!
3 juin 2026
Réponse de CLOUD NINE
Hi Kerri, thank you for your fantastic 5* review! We are so pleased to hear that your warranty replacement arrived quickly and that you're a happy customer. Cloud Nine x
I've always purchased cloudnine.
I've always purchased cloudnine.
Highly recommended as always make my hair healthy and smooth.
Only straightening my hair once a week
It stays straight for a week or more..
Wide blade suits thick hair like mine.
27 juillet 2026
Réponse de CLOUD NINE
Hi, It is wonderful to hear that our Wide Iron consistently leaves your thick hair healthy and smooth, staying straight for a week or more! We're so pleased you continue to recommend us. Thank you, Cloud Nine x
Fast delivery and great resources to…
Fast delivery and great resources to help me get the most out of my straightener while keeping my hair healthy. I love my straightener!
27 juillet 2026
Réponse de CLOUD NINE
Hi, thank you for your fantastic 5-star review! We're delighted to hear that your delivery was fast and that you're finding our resources helpful for keeping your hair healthy. It's wonderful that you love your straightener! Cloud Nine x
I am a little disappointed
I am a little disappointed I should have gotten a flat iron. The curved plates leave kinks in my hair when curling. This is my second cloud nine, first one had a very long life which is why I stuck with the brand. It straightens fine but I was hoping to love it.
31 juillet 2026
Réponse de CLOUD NINE
Hi Samantha, thank you for taking the time to share your feedback. We are sorry to hear you are slightly disappointed with your product choice. Our Customer Experience team have reached out to you privately to help you further. Thank you, Cloud Nine x
10/10 Customer Service
My Cloud Nine hair straightener of 18 months stopped working. I contacted Cloud Nine and I would like to say that it is the best customer Service I have EVER received. From registering my original purchase receipt, returning my faulty straightener to receiving a new replacement straightener. The process was seamless from my first initial contact to the last. Well done cloud Nine 🙌. I will be recommending your product to all my friends and family.
30 juillet 2026
Réponse de CLOUD NINE
Hi Justine, thank you so much for your wonderful 5-star review! We are absolutely thrilled to hear that you had such a positive experience with our customer service team, from start to finish. We truly appreciate you recommending our products to your friends and family! Cloud Nine x
Amazing!
My new cloud nine hair straightener is amazing! My hair looks so much better
31 juillet 2026
Réponse de CLOUD NINE
Hi Monica, thank you for your 5-star review! We are so happy to hear that you are loving your new straightener and that your hair looks amazing. Cloud Nine x
Easy ordering and fast delivery and…
Easy ordering and fast delivery and absolutely happy with the product
24 juillet 2026
Réponse de CLOUD NINE
Hi Laura, thank you for your wonderful 5-star review! We are so happy to hear that you found the ordering process easy, the delivery fast, and that you are absolutely delighted with your product. Cloud Nine x
your customer service is number 1…
your customer service is number 1 faultless, the iron is great works well but unfortunatly its not reliable this its the second iron replacement under warranty wich it allways seems the be the heating element pads maybe you should look elsewhere for those part as the one you are recieving now have quite a large failrate.
30 juillet 2026
Réponse de CLOUD NINE
Hi Chris, we appreciate your feedback and are very pleased to hear our customer service was faultless. We appreciate your feedback regarding the recurring heating element issue with your iron. This isn't what we expect from our products and we will pass on your feedback to the Product Development Team. Thank you again for your feedback. Cloud Nine x
Awesome straightener
Love the cloud nine contouring straightener. Leaves your hair soft, silky, smooth and easy to curl with.
29 juillet 2026
Réponse de CLOUD NINE
Hi Lucy, thank you for your wonderful 5-star review! We are so happy to hear that you love your Contouring iron and that it leaves your hair feeling soft, silky, and smooth, and is easy to curl with. Cloud Nine x
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