Used Cloud Nine straighteners for a few years now and bought family them as presents. Highly recommend as you can alter the temperature and they do not burn your hair. Used on thick and thin hair an... Voir plus
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Lisez les avis des autres
I ordered my new cloud 9 hair straightener with ease on the website I was pleasantly surprised that my straightener turned up the next day So far the new updated straightener is wonderful and I... Voir plus
L'entreprise a répondu
Thank you for honouring my warranty which had lapsed on my straightener. Your customer service goes above & beyond, I will definitely be back for my next appliance x
L'entreprise a répondu
My straightener stopped working a couple of days prior to the end of the warranty period. I filed a claim online and was really impressed with how easy the process was. I returned my straightener an... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de produits capillaires
- Fournisseur de produits de beauté
- Magasin de produits de beauté
- Magasin d'électronique
- Service de réparation du petit électroménager
À propos de CLOUD NINE
Écrit par l'entreprise
IT’S TIME TO DO RIGHT BY OUR HAIR, RIGHT?
At CLOUD NINE, we are unstoppable. Leading a revolution in hair and beauty. From innovation in technology to a commitment to create a greener supply chain, we are changing the future of hair and won't stop until we get there.
REVOLUTIONARY
Our radical, revolutionary technology ensures that you never have to compromise on your hair's health and style, no matter what products you use.
SUSTAINABLE
We’ve launched the industry’s first iron recycling scheme and our commitment to sustainability doesn’t stop there.
Whatever your hair type, whatever your look, we’ve created products that get your kind of style, to leave you feeling unstoppable.
CLOUD NINE Guarantee
45 DAY Money Back Guarantee
If for any reason you wish to return a product that you have recently purchased from cloudninehair.com.au, your order is covered by our 45-day money back guarantee.
Coordonnées de contact
4,7
Excellent
3 k avis
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Cloud nine was so easy to deal with…
Cloud nine was so easy to deal with when my straightener broke down, so professional.
17 avril 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Thank you for honouring my warrany
Thank you for honouring my warranty which had lapsed on my straightener. Your customer service goes above & beyond, I will definitely be back for my next appliance x
15 avril 2026
Réponse : CLOUD NINE
Hi Kylie, thank you for sharing your 5* feedback. We are delighted to have been able to help you with your warranty claim. Cloud Nine x
Top notch customer service
The products are great and the customer service is excellent! Makes all the difference when dealing with potential problems.
17 avril 2026
Réponse : CLOUD NINE
Hi Lucy, thank you for your 5* review! It is wonderful to hear that our Customer Experience team were able to help you :) Thank you for sharing. Cloud Nine x
Used Cloud Nine straighteners for a few…
Used Cloud Nine straighteners for a few years now and bought family them as presents. Highly recommend as you can alter the temperature and they do not burn your hair. Used on thick and thin hair and brill for either.
I was kept informed regarding delivery in the uk and Australia.
Highly recommend.
16 avril 2026
Réponse : CLOUD NINE
Hi Veronica, we're happy to hear that you highly recommend our straighteners! It's great to know you appreciate the adjustable temperature and its suitability for various hair types. Thank you for sharing your positive experiences regarding delivery updates. Cloud Nine x
Product is a OK
Product is a ok, nothing super special about it, I don’t see the difference between 300 worth straightener and my 50 dollars Remington.
7 avril 2026
Réponse : CLOUD NINE
Hi Luiza, thank you for taking the time to leave your review. We appreciate your feedback, however we are sorry our product didn't meet your expectations. If there is anything we can do to help then please don't hesitate to reach out to our Customer Experience Team. Cloud Nine x
My itam had a falt with in 12 months…
My itam had a falt with in 12 months replacement straight away very happy
10 avril 2026
Réponse : CLOUD NINE
Thanks for the 5* review! Glad to hear that you're happy with our warranty claim process! Cloud Nine x
Excellent cloud 9 hair straightener
I ordered my new cloud 9 hair straightener with ease on the website
I was pleasantly surprised that my straightener turned up the next day
So far the new updated straightener is wonderful and I love the new vibrating plates makes my hair feel softer
Thank you
Kind regards
Lee-anne Cannan
15 avril 2026
Réponse : CLOUD NINE
Thank you for your fantastic review. We’re delighted to hear that your ordering experience was smooth and that your Cloud Nine straightener arrived so quickly. It’s great to know you’re enjoying the updated features and that Revive Mode is helping to leave your hair feeling even softer. Cloud Nine
Réponse : CLOUD NINE
Hi Rachael, we are delighted to have been able to help. Thank you for sharing your fantastic feedback. Cloud Nine x
Love my new cloudnine straightener it's…
Love my new cloudnine straightener it's the best
17 novembre 2025
Réponse : CLOUD NINE
Hi Alison, thank you for taking the time to leave your feedback, we're so happy to hear you are loving your new iron Thank you, Cloud Nine x
My straightener needed repairing after…
My straightener needed repairing after 2 years
iCloud were great! Communication via email was outstanding postage paid to send straightener back and replaced it with a brand new one 😄
Thanks ICloud for your outstanding service and fast delivery
10 avril 2026
Réponse : CLOUD NINE
Thank you for your 5* review. We’re delighted to hear that our Customer Experience Team was able to support you so effectively and that the communication, return process, and replacement all met your expectations. Cloud Nine
Warranty claim
My straightener stopped working a couple of days prior to the end of the warranty period. I filed a claim online and was really impressed with how easy the process was. I returned my straightener and within a couple of weeks, received a brand new straightener in the mail. Very happy with the customer service.
10 avril 2026
Réponse : CLOUD NINE
Thank you for sharing your experience. We’re pleased to hear that the warranty process was smooth and straightforward for you, and that our Customer Experience Team was able to support you efficiently. Cloud Nine
LIES & FRAUD!
LIES & FRAUD!
Anything to suck more money from you.
I am fine overpaying for good quality if it is my decision but not being force after ordering.
Using safety recalls to upsell products is just disgusting.
8 avril 2026
Réponse : CLOUD NINE
We’re sorry to hear about your disappointment. Our Customer Experience Team has already been in touch to support you with your enquiry. Cloud Nine
Love the colour and works well
It is a great colour and works well.
I did think it was going to be made out of a better material, it is super light which is great. The brush and comb are good but again the material used doesn’t feel like quality as I think it might be plastic
7 avril 2026
Réponse : CLOUD NINE
Thanks for the review! Glad to hear that you like your new products! Cloud Nine x
Best straightening iron I’ve ever used
Best straightening iron I’ve ever used. Gets my hair (normally wavy and frizzy) dead straight after only one pass.
7 avril 2026
Réponse : CLOUD NINE
Thanks for the 5* review! Glad to hear that you're loving your new Touch Iron! Cloud Nine x
Cannot thank this company enough for…
Cannot thank this company enough for their honesty and super fast help. Honoured a faulty item, turn around was super fast. Very responsive A++++
Best products
7 avril 2026
Réponse : CLOUD NINE
Thanks for the 5* review! Glad to that our Customer Experience Team were able to help! Cloud Nine x
Great product!
Fast shipping, great communication and best straightener I have ever had!
7 avril 2026
Réponse : CLOUD NINE
Thanks for the 5* review! Glad to hear that you're happy with your order! Cloud Nine x
Réponse : CLOUD NINE
Thanks for the 5* review! Glad to hear that you're happy with your order! Cloud Nine x
I have had a GHD for past 15 years and…
I have had a GHD for past 15 years and my only regret in life is not having a Cloud 9 Instead. Super happy with the wide tong for bouncy big curls that look beautiful brushed out.
7 avril 2026
Réponse : CLOUD NINE
Thanks for the 5* review! Glad to hear that you're happy with your order! Cloud Nine x
Réponse : CLOUD NINE
Thank you for your feedback. We’re glad to hear you found the service easy and had a good experience. Cloud Nine
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