Very helpfull

Excellent experience from Dan with setting up broadband, polite and very helpful, and Ayanna with Smart tv connections, also all staff have been very helpful

What really made me give this a 3 star rating was the fact I had a flyer come through the door offering me 2 months free,despite having Two separate conversations with the company, I still got charged for it on the First month of the installation, I did contact them and they were apologetic and changed the free period to the following two months so we will see if it comes to fruition!,The installation went well and the speed is excellent,a few people up the row have had it installed and seem happy with it but time will tell!.

Callum and Darren installed our Connect Fibre on 12th August, 2026. They soon had us connected and checked I was happy, every step of the way. They told me everything they were doing. Very pleased.

Connect fibre came at the time stated got on with the job didnt mess about got the job done cleaned up after them very well mannered would recomed them to anybody

not connected yet, but all dealings so far perfect.

Quick communication with updates friendly staff

How good it is to have a company that answer the phone and sort your enquiry! Everything was explained and a lot of help given when asking about switching from my provider now to Connect fibre.

Matthew was very helpful and prompt in resolving a Customer Service rebate query. On a broader perspective, the whole organidsation has provided a professional service from the installing of conduit to the final connection

We honestly couldn’t have been happier with our experience with Connect Fibre. From start to finish, the service was absolutely brilliant and everyone we dealt with went above and beyond.

A special mention has to go to Nick in the call centre, who was incredibly helpful throughout. What really stood out was how reliable he was — anytime he said he would call me back, he did, which is something you don’t always get! He kept me updated, answered all my questions and made the whole process really straightforward.

The installation team were also fantastic — friendly, professional and took real care to make sure everything was done properly and that we were completely happy before they left. Nothing felt like too much trouble.

The broadband itself has been excellent so far, with fantastic speeds. I’d have absolutely no hesitation recommending Connect Fibre. A genuinely brilliant experience from the initial contact right through to installation. Thank you to Nick and the whole team!

Excellent support throughout the whole installation process. B CF staff were very friendly and helpful. All queries were listened to and responses were quick and concise. Cannot fault the treatment we received. Overall a pleasant experience dealing with CF and the stsff.

Very satisfied with the service

Paul Long has been super helpful since I first got in touch a couple of months ago. Always responds incredibly quickly, has answered all queries thoroughly and explained the whole process in detail. I was dreading looking for a new supplier but Paul has made it really straightforward. Many thanks

Great service, friendly employees

We watched the installation in our village with interest. Eventually their salesman visited us. Very nice chap - not pushy. We were in contract to another supplier and asked him to come back in 3 months and we had a think about moving to Connect Fibre. Watched our village Facebook page for any horror stories about this company. Amazingly - none. We signed up eventually and all was straight forward. Much cheaper and faster than our previous supplier and now we have fibre to the house which we did not have before.

A week in with connect fibre. No complaints whatsoever. It is novel not having to make a drink whilst waiting for a download. We feel finally, we have caught up with the town’s and cities. The money we have saved and the space due to the equipment we needed, excellent value. Highly recommend 👍

Paul was very understanding of my situation. He knew I had autism took at own pace. I had told him that ee had made me feel let down and damaged my trust in companies paul reassured me that connect Fibre is different and that id be listened to and that my file is updated every time as ee made that promise and destroyed it by not doing it

Great guys that did the work

Signing up process is easy. I've been assisted by Paul who has been very helpful in giving me choices of plans suitable to my needs. He has been patient and is very knowledgeable of the products Connect Fibre offered.

Thank you again Paul and all the best!

My early experience with customer services has been very good. However the speeds promised (500mbps, guaranteed at 449mbps) are only demonstrated through certain speed test servers. Some test servers only measure approximately 160mbps. The view now taken by Connect fibre is that this should be good enough for my needs (which maybe true) but I don't think that is the point. Many people will be changing providers based on the speeds promised and they should ensure the speeds promised are delivered. My connection cannot guarantee the promised speed. I have asked for the specific contact to take this further. At the very least potential customers should be warned that Connect fibre may not beable to deliver the guaranteed speeds.

Further to the reply from Connect Fibre on this site I have not been contacted since my email copied below:

in an effort to make you appreciate my concern I have completed again the speed test using the router's app.

I used all the servers listed in turn. Out of 11 tests 3 have a nominal download speed of 500mbps. The remaining 8 have nominal download speeds between 81.4 to 222mbps which also includes Connect Fibre's own server.

All the upload speeds were nominally 500mbps.

So, with only 3 successful tests out of 11 using the test servers recommended by the Aginet app I donot agree that tou can reasonably state that the speed of 500mbps is proven.

My principal question is why have you selected the Quickline Communications servers as correct but rejected your own server and the 7 others? What is the technical logic behind this conclusion?

Also, even if the actual speed is sufficient for my needs at the moment, why should I pay for something which I do not believe is being delivered or at least cannot be demonstrated beyond reasonable doubt?

Arguably the speed delivered by my previous provider was sufficient but I chose to move to your promised service for reasons of future proving.

I again suggest Connect Fibre have technical issues which should be investigated to at least explain the huge range of test speeds experienced and why 8 failed tests should be ignored?

Since my last update I have been contacted by Connect Fibre to explain that my 8 original failed tests were as a result of the test servers being too busy. I suggested that if this was the case I should be able to complete the tests again and although some test servers may still be too busy and give slower than guaranteed results I would not expect these to be all the same servers and also I would expect a different number of failed tests. Connect agreed and were very confident that if I ran the tests again the results would all be fine.

I did the tests at approximately 6pm on Sunday night and found that all the tests delivered excellent results. One of the original test servers had been removed from the options and replaced with a different server which also delivered the promised speed.

I guess I was just unlucky when I completed the original tests. Just to make sure I have not been similarly lucky today I will continue to test at random during the coming weeks.

Thank you Connect.